INDEX CASE_NO Branch_ID State Employee_ID REGION MARKET BUSINESS_UNIT ORIGINATING_GROUP RESOLUTION_GROUP CASE_TYPE COMPLAINT_TYPE REFERRAL_SCORE CASE_STATUS CMPLN_RCV_DT CREATED_DATE LAST_UPDATED_DATE MONTH_CREATED YEAR_CREATED RESOLVED_DATE ERROR_TYPE DISCRIMINATION_TYPE_DESC Product LEGAL_ENTITY CARD_ACCT_NO PRODUCT_TYPE PRIMARY_CATEGORY PRIMARY_SUBCATEGORY COMPLAINT_DESCRIPTION RESOLUTION_NOTES Q3 Q4 Q7 Q11 Q13 Q17 CHAT CLOSE_THREAT SENTIMENT SP_SCORE RES_TIME QUEUE_STAGE THEME 1 GC-0001 E0001 DC 3246101 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Additional Open 01/02/17 01/03/17 01/04/17 01/01/00 07/09/05 Customer Service Age Business Lending East 1.00E+14 A ACCOUNT MAINTENANCE ANONYMOUS "Customer indicated that when he signed up for the card the offer was to get a balance transfer for 0% for 12 months. He applied for the balance transfer but then found out that he did not get the offer on the account. He said that this offer was the reason that he signed up for the card, and a sales representative told him about the offer. he is now requesting to cancel the balance transfer because he did not get the offer. The balance transfer was sent in for $500 it indicates it is in pending status. Customer paid off the other card that he wanted the balance transfer to come from, and he doesnt want it becauses of the high rate and not the offer that he saw when signing up for the card. " Clarification was provided Yes Yes Yes Yes No No Note No Negative 0.05126 Follow Up Manipulation of sales 2 GC-0002 E0002 DC 3246111 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Pending 02/02/17 02/03/17 02/04/17 01/02/00 07/09/05 Fulfillment Handicap Checking Center 1.00E+14 C CONFUSION ACCOUNT CANCELLED "Customer says that she only added one additional card. Customer is upset that she was being billed on another fee on an additional card that's under her name. Customer never requested to add another additional card, but two were added. Customer does not want to pay for the previous membership free that she was billed for not having the actual card. She cancelled the additional card under her name. " Contract was signed while representing No No Yes Yes No No Note No Negative 0.15042 Likely SP Inappropriate Sales Tactics 3 GC-0003 E0003 PA 3246134 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Attorney Resolved-Completed 03/02/17 03/03/17 03/04/17 01/03/00 07/09/05 03/05/17 Non Company Error National Origin Merchant Services Center 1.00E+14 D DISSATISFACTION ATM RELATED Customer was enrolled in a promotion that he never asked for. Customer very upset. Does not want to stay enrolled in this program and wants to cancel card. I advised enrollement date and provided coverage details for the offered description of coverage. Customer said he will read this information and decide if he wants to keep the program. Settlement was made Yes No No No Yes Yes Note No Negative 0.91864 Unresolved Pass Manipulation of sales 4 GC-0004 E0004 PA 3246143 US US Business Banking ENR ENR Complaint Priority Complaint Carmember Open 04/02/17 04/03/17 04/04/17 01/04/00 07/09/05 System Other Business Lending East 1.00E+14 E PRIVACY BILLING ODDER Customer was displeased that his account was not treated properly during crisis. They had an emergency situation due to damage from a hurricane. Two of his children were in the ER and they needed a new card asap. Customer claims they were told that if they applied for new card it would come within two business days. Card has not yet arrive and customer was lied to. Customer claims that the only reason they signed up for card was for expedited service in an emergency. There was a System problem which cased this issue No No No Yes No No Note Yes Negative 0.44765 Review Needed Manipulation of sales 5 GC-0005 E0005 PA 3246154 US US Business Banking FIS FIS Complaint General Complaint & Inquiry CFPB Open 05/02/17 05/03/17 05/04/17 01/05/00 07/09/05 Procedures Age Business Lending West 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR "[12:32 PM] ASSOCIATE : Hello, I see you have a question about enrollment. How can I help you? [12:32 PM] CUSTOMER: Hi, I recently signed up for the airline partnership promotion through the phone. I am now getting a bill for a very large fee that I was not told about ahead of time. [12:32 PM] ASSOCIATE: Please give me a moment to review your account infomation. [12:32PM] ASSOCIATE: This promotion is very popular, however it does include a fee. [12:32 PM] ASSOCIATE: I'm sorry to hear that. Our records indicated that you enrolled on January 7, 2017. [12:33 PM] ASSOCIATE: This card has a $400 a year fee associated with it. [12:33 PM] CUSTOMER: Yes, I understand. I am telling you that I was deceived. [12:33 PM] CUSTOMER: The previous sales representative that I spoke with told me that there is no fee for the first year. [12:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [12:35 PM] CUSTOMER: I was lied to... [12:35 PM] CUSTOMER: This is completely dishonest. I should not be charged the fee given the circumstances. [12:35 PM] ASSOCIATE: I apologize but I cannot give you any fee reimbursement today. [12:35 PM] CUSTOMER: But it was one of your sales representatives that told me this misinformation. I am very upset. [12:35 PM] CUSTOMER: I am not paying this bill, in fact, I am going to cancel all of my cards with your company. [12:36 PM] CUSTOMER: Hello? Is anyone there? [12:35 PM] ASSOCIATE: I am sorry that your experience with us has upset you. [12:36 PM] CUSTOMER : That's all you're going to say? Let me speak with your supervisor. [12:36 PM] ASSOCIATE : Certainly, please hold." Case has been filed No Yes No Yes No No Chat Yes Negative 0.29243 Unresolved Follow Up Unauthorized Activity 6 GC-0006 E0006 MA 3246177 US US Consumer Banking AAC AAC Complaint Priority Complaint Facebook Open 07/02/17 06/03/17 06/04/17 01/07/00 07/09/05 Customer Service Handicap Checking East 1.00E+14 G TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:32 PM] CUSTOMER: How long is this going to take? [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. [8:33 PM] CUSTOMER: This is ridiculous, I am going to tell my friends and co-workers about this situation and they will not be happy. [8:33 PM] CUSTOMER: Please give me the promotion that I signed up for. [8:33 PM] CUSTOMER: She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:34 PM] ASSOCIATE: I can only offer you the promotions that are available. The one that you were promised does not exist. [8:35 PM] CUSTOMER: I deserve to recieve whatever promotion that I was promised. [8:34 PM] ASSOCIATE: I understand you feel this way, however I am unable to alter the promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I would like to discuss the fact that I was previously lied to and misinformed. [8:36 PM] CUSTOMER: I am just going to cancel. [8:36 PM] CUSTOMER: I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes Yes Yes Yes Yes No Chat Yes Negative 0.40061 Unresolved Follow Up Manipulation of sales 7 GC-0007 E0007 MA 3246185 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Merchant Open 07/02/17 07/03/17 07/04/17 01/07/00 07/09/05 Fulfillment National Origin Checking East 1.00E+14 H ACCOUNT MAINTENANCE COST Customer very upset about false statements from previous rep. Threatening that she is going to cancel her card. Not happy about misinformation. Has been a member for 20 years. Clarification was provided No No No No No No Note No Negative 0.21666 Follow Up Unauthorized Activity 8 GC-0008 E0008 MA 3246195 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Resolved-Completed 08/02/16 03/03/16 12/09/16 01/08/00 07/08/05 12/10/17 Non Company Error Other Checking East 1.00E+14 I CONFUSION CUSTOMER Card member was upset. He said that he was lied to by a previous representative about a start up offer but did not get the offer. He felt that he was misled and would not have signed up for the card. Contract was signed while representing No No No No No Yes Note No Negative 0.85760 Unresolved Follow Up Misleading information 9 GC-1234 E0009 MA 3246215 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Applicant Resolved-Completed 03/02/17 09/02/17 09/02/17 01/03/00 07/09/05 09/02/17 System Age Credit Card East 1.00E+14 J DISSATISFACTION REBATE "[10:52 PM] CUSTOMER: I am very upset with the misinformation that I have been given. [10:52 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [10:52 PM] CUSTOMER: How long is this going to take? [10:53 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [10:53 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. [10:53 PM] CUSTOMER: This is ridiculous, I am going to tell my friends and co-workers about this situation and they will not be happy. [10:53 PM] CUSTOMER: Please give me the promotion that I signed up for. [10:53 PM] CUSTOMER: She promised me that I would receive my bonus points. [10:54 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [10:54 PM] ASSOCIATE: I can only offer you the promotions that are available. The one that you were promised does not exist. [10:55 PM] CUSTOMER: I deserve to recieve whatever promotion that I was promised. [10:54 PM] ASSOCIATE: I understand you feel this way, however I am unable to alter the promotion. [10:55 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you." Settlement was made Yes Yes Yes Yes Yes No Chat No Negative 0.00497 10+ days Review Needed Misleading information 10 GC-1235 E0010 MA 3246238 US US Consumer Banking FIS FIS Complaint Priority Complaint Attorney Resolved-Completed 10/02/16 10/03/16 09/07/16 01/10/00 07/08/05 09/08/17 Procedures Handicap Checking East 1.00E+14 A PRIVACY TERMS Card member wants referral bonus back. She was not eligible but was misinformed by previous rep. She is going to cancel her card. There was a System problem which cased this issue No No No No No No Note No Neutral 0.18558 3-5 days Follow Up Unauthorized Activity 11 GC-1236 E0012 NY 3246297 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Carmember Resolved-Completed 07/03/17 07/03/17 12/03/16 01/07/00 07/09/05 12/04/17 Customer Service National Origin Checking Center 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes Yes Yes No No Chat No Negative 0.54935 5-10 days Likely SP Unauthorized Activity 12 GC-1237 E0012 NY 3246281 US US Consumer Banking CCS CCS Complaint Priority Complaint CFPB Resolved-Completed 07/02/17 12/02/17 12/02/17 01/07/00 07/09/05 12/02/17 Fulfillment Other Credit Card West 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE "[6:30 PM] ASSOCIATE : I see that you requested to speak with someone about balance transfers. Please provide your account information. [12:32 PM] CUSTOMER: Hi, I recently signed up for the airline partnership promotion through the phone. I am now getting a bill for a very large fee that I was not told about ahead of time. [12:32 PM] ASSOCIATE: I'm sorry to hear that. Our records indicated that you enrolled on January 7, 2017. [12:33 PM] ASSOCIATE: This card has a $400 a year fee associated with it. [12:33 PM] CUSTOMER: Yes, I understand. I am telling you that I was deceived. The previous sales representative that I spoke with told me that there is no fee for the first year. [12:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [12:35 PM] CUSTOMER: I feel extremely misinformed. I am not paying this bill, in fact, I am going to cancel all of my cards with your company. [12:35 PM] ASSOCIATE: I am sorry that your experience with us has upset you. [12:36 PM] CUSTOMER : That's all you're going to say? Let me speak with your supervisor. [12:36 PM] ASSOCIATE : Certainly, please hold." Customer was not aware of his/her strategies No No No Yes Yes No Chat No Neutral 0.26317 Under 3 days Review Completed Inappropriate Sales Tactics 13 GC-1238 E0013 NY 3246298 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Facebook Resolved-Completed 01/03/17 01/04/17 02/04/17 01/01/00 07/09/05 02/05/17 Non Company Error Age Merchant Services West 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS "[11:33 PM] CUSTOMER: Hi, I am very disappointed with my past customer service experience. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No No No Yes No Chat Yes Negative 0.29363 Unresolved Review Needed Manipulation of sales 14 GC-1239 E0014 NY 3246317 US US Business Banking ENR ENR Complaint Priority Complaint Merchant Resolved-Completed 02/03/17 02/04/17 03/04/17 01/02/00 07/09/05 03/05/17 System Handicap Business Lending East 1.00E+14 F CONFUSION ACCOUNT CANCELLED Customer called multiple times to complain. Has not yet received resolution. Is very upset with her experience and feels she has been lied to. Contract was signed while representing No No No No No No Note No Neutral 0.54511 10+ days Follow Up Inappropriate Sales Tactics 15 GC-1240 E0015 NY 3246334 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Additional Resolved-Completed 03/03/17 03/04/17 04/04/17 01/03/00 07/09/05 04/05/17 Procedures National Origin Checking East 1.00E+14 G DISSATISFACTION ATM RELATED "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No No No Chat No Negative 0.06612 3-5 days Likely SP Manipulation of sales 16 GC-1241 E0016 NY 3246358 US US Business Banking AAC AAC Complaint Priority Complaint Applicant Pending 04/03/17 04/04/17 05/04/17 01/04/00 07/09/05 Customer Service Other Business Lending East 1.00E+14 H PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No Yes Yes No No No Note Yes Neutral 0.33967 Pass Unauthorized Activity 17 GC-1242 E0017 NY 3246383 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Attorney Resolved-Completed 03/02/17 05/04/17 06/04/17 01/03/00 07/09/05 06/05/17 Fulfillment Age Checking East 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR "[10:21 PM] CUSTOMER: May I please speak to someone about my bonus points [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes Yes Yes No No Chat No Negative 0.58374 Under 3 days Review Completed Misleading information 18 GC-1243 E0018 NY 3246409 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Open 06/03/17 06/04/17 07/04/17 01/06/00 07/09/05 Non Company Error Handicap Credit Card West 1.00E+14 J TRAVEL DISPUTE CLAIMS I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No No No Yes No No Note No Neutral 0.60038 Follow Up Manipulation of sales 19 GC-1244 E0019 NY 3246429 US US Business Banking ENR ENR Complaint General Complaint & Inquiry CFPB Pending 07/03/17 07/04/17 08/04/17 01/07/00 07/09/05 System National Origin Business Lending West 1.00E+14 A ACCOUNT MAINTENANCE COST "[8:18 PM] CUSTOMER: I am wondering when my card will arrive. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes No Yes Yes No Chat No Negative 0.40559 Likely SP Unauthorized Activity 20 GC-1245 E0020 NY 3246449 US US Business Banking FIS FIS Complaint Priority Complaint Facebook Resolved-Completed 08/03/16 03/03/16 09/04/16 01/08/00 07/08/05 09/05/17 Procedures Other Business Lending West 1.00E+14 C CONFUSION CUSTOMER I was misrepresented Contract was signed while representing No No No Yes Yes No Note No Neutral 0.21987 3-5 days Pass Misleading information 21 GC-1246 E0021 NC 3246491 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Merchant Resolved-Completed 09/03/16 09/04/16 10/04/16 01/09/00 07/08/05 10/05/17 Customer Service Age Credit Card East 1.00E+14 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes No Chat No Negative 0.06641 5-10 days Review Completed Inappropriate Sales Tactics 22 GC-1247 E0022 NC 3246499 US US Consumer Banking CCS CCS Complaint Priority Complaint Additional Resolved-Completed 10/03/16 10/04/16 11/04/16 01/10/00 07/08/05 11/05/17 Fulfillment Handicap Checking West 1.00E+14 E PRIVACY TERMS Sales person sold me card deceitfully There was a System problem which cased this issue No No Yes No Yes No Note Yes Neutral 0.29913 Under 3 days Likely SP Manipulation of sales 23 GC-1248 E0023 NC 3246507 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Applicant Resolved-Completed 04/03/17 11/04/17 12/04/17 01/04/00 07/09/05 12/05/17 Non Company Error National Origin Credit Card Center 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes No Yes No Chat No Negative 0.65198 Unresolved Pass Misleading information 24 GC-1249 E0024 GA 3246515 US US Consumer Banking ENR ENR Complaint Priority Complaint Attorney Open 12/03/16 12/03/16 12/03/16 01/12/00 07/08/05 System Other Checking East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE Company lied Customer was not aware of his/her strategies No No No No No No Note No Neutral 0.43708 Review Needed Unauthorized Activity 25 GC-1250 E0025 GA 3246523 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Carmember Pending 03/02/17 09/08/17 10/08/17 01/03/00 07/09/05 Procedures Age Merchant Services East 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No No Yes No No Chat No Negative 0.18072 Review Needed Misleading information 26 GC-1251 W0026 CA 3246114 US US Consumer Banking AAC AAC Complaint Priority Complaint CFPB Resolved-Completed 10/08/16 10/09/16 11/09/16 01/10/00 07/08/05 11/10/17 Customer Service Handicap Checking East 1.00E+14 I CONFUSION ACCOUNT CANCELLED Statement charged my illegally Contract was signed while representing No No No Yes No No Note Yes Neutral 0.61796 5-10 days Likely SP Inappropriate Sales Tactics 27 GC-1252 W0027 CA 3246152 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Facebook Resolved-Completed 04/03/17 11/10/17 12/10/17 01/04/00 07/09/05 12/11/17 Fulfillment National Origin Credit Card West 1.00E+14 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes No Yes Chat No Negative 0.95094 Under 3 days Pass Misleading information 28 GC-1253 W0028 CA 3246198 US US Business Banking DCM DCM Complaint Priority Complaint Merchant Open 04/03/17 12/10/17 12/10/17 01/04/00 07/09/05 Non Company Error Other Credit Card West 1.00E+14 A PRIVACY BILLING ODDER I am very upset with the misinformation that I have been given. I was cheated by company There was a System problem which cased this issue No No Yes Yes No No Note No Neutral 0.15961 Review Needed Misleading information 29 GC-1254 W0029 CA 3246227 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Additional Resolved-Completed 08/01/16 03/03/16 09/02/16 01/08/00 07/08/05 09/03/17 System Age Credit Card Center 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes Yes No Yes No Chat Yes Negative 0.61117 3-5 days Review Needed Misleading information 30 GC-1255 W0030 CA 3246265 US US Consumer Banking FIS FIS Complaint Priority Complaint Applicant Resolved-Completed 09/02/16 09/03/16 10/03/16 01/09/00 07/08/05 10/04/17 Procedures Handicap Credit Card Center 1.00E+14 D TRAVEL DISPUTE CLAIMS I was misrepresented Customer was not aware of his/her strategies No Yes No No Yes Yes Note Yes Neutral 0.76591 5-10 days Likely SP Unauthorized Activity 31 GC-1256 W0031 CA 3246283 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Attorney Resolved-Completed 10/03/16 10/04/16 11/04/16 01/10/00 07/08/05 11/05/17 Fulfillment National Origin Checking East 1.00E+14 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No No No Yes No Chat No Neutral 0.35204 Under 3 days Pass Unauthorized Activity 32 GC-1257 W0032 CA 3246302 US US Consumer Banking CCS CCS Complaint Priority Complaint Carmember Resolved-Completed 04/03/17 11/05/17 12/05/17 01/04/00 07/09/05 12/06/17 Non Company Error Other Checking East 1.00E+14 F CONFUSION CUSTOMER Sales person sold me card deceitfully Contract was signed while representing No Yes No No Yes No Note No Negative 0.27200 Unresolved Review Completed Misleading information 33 GC-1258 W0033 CA 3246324 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry CFPB Resolved-Completed 12/05/16 12/05/16 12/05/16 01/12/00 07/08/05 12/03/17 System Age Credit Card East 1.00E+14 G DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes No Chat No Negative 0.59285 3-5 days Likely SP Unauthorized Activity 34 GC-1259 W0034 CA 3246363 US US Business Banking ENR ENR Complaint Priority Complaint Facebook Resolved-Completed 08/06/16 08/07/16 09/07/16 01/08/00 07/08/05 09/08/17 Fulfillment Handicap Business Lending West 1.00E+14 H PRIVACY TERMS Company lied There was a System problem which cased this issue No No Yes Yes No No Note Yes Neutral 0.45718 5-10 days Pass Inappropriate Sales Tactics 35 GC-1260 W0035 CA 3246391 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Merchant Resolved-Completed 09/07/16 09/08/16 10/08/16 01/09/00 07/08/05 10/09/17 Non Company Error National Origin Business Lending East 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes Yes No No Chat No Negative 0.18112 Under 3 days Review Completed Unauthorized Activity 36 GC-1261 W0036 CA 3246415 US US Business Banking AAC AAC Complaint Priority Complaint Additional Resolved-Completed 10/08/16 10/09/16 11/09/16 01/10/00 07/08/05 11/10/17 System Other Merchant Services Center 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE Statement charged my illegally Customer was not aware of his/her strategies No Yes No Yes No No Note Yes Negative 0.43544 Unresolved Review Needed Unauthorized Activity 37 GC-1262 W0037 CA 3246439 US US Business Banking TSC VOCL Complaint Priority Complaint Additional Resolved-Completed 11/09/16 11/10/16 12/10/16 01/11/00 07/08/05 12/11/17 Non Company Error Other Merchant Services East 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No No No No No Chat No Negative 0.09184 10+ days Pass Inappropriate Sales Tactics 38 GC-1263 W0038 CA 3246465 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Applicant Open 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 Customer Service Age Business Lending East 1.00E+14 A ACCOUNT MAINTENANCE ANONYMOUS I am very upset with the misinformation that I have been given. I was cheated by company Clarification was provided No No No No No No Note No Neutral 0.66761 Review Needed Manipulation of sales 39 GC-1264 W0039 WA 3246475 US US Consumer Banking CCS CCS Complaint Priority Complaint Attorney Pending 10/08/16 10/09/16 11/09/16 01/10/00 07/08/05 Fulfillment Handicap Credit Card East 1.00E+14 C CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes No Yes No Yes No Chat No Negative 0.69633 Pass Unauthorized Activity 40 GC-1265 W0040 WA 3246483 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Carmember Resolved-Completed 11/09/16 11/10/16 12/10/16 01/11/00 07/08/05 12/11/17 Non Company Error National Origin Credit Card West 1.00E+14 D DISSATISFACTION ATM RELATED I am very upset with the misinformation that I have been given. I was cheated by company Settlement was made No No Yes No Yes No Note Yes Neutral 0.20687 10+ days Pass Unauthorized Activity 41 GC-1266 C0041 IL 3246108 US US Consumer Banking ENR ENR Complaint Priority Complaint CFPB Open 09/07/16 09/08/16 10/08/16 01/09/00 07/08/05 System Other Credit Card Center 1.00E+14 E PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes No Yes Yes Yes Yes Chat No Neutral 0.87377 Pass Inappropriate Sales Tactics 42 GC-1267 C0042 IL 3246145 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Facebook Pending 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 Procedures Age Checking West 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR I am very upset with the misinformation that I have been given. I was cheated by company Case has been filed No No No Yes Yes Yes Note No Negative 0.89865 Review Needed Inappropriate Sales Tactics 43 GC-1268 C0043 IL 3246184 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Resolved-Completed 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 12/03/17 Customer Service Handicap Credit Card East 1.00E+14 G TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No No Yes Yes No Chat No Negative 0.34290 10+ days Follow Up Manipulation of sales 44 GC-1269 C0044 IL 3246228 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Additional Pending 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 Fulfillment National Origin Credit Card Center 1.00E+14 H ACCOUNT MAINTENANCE COST I am very upset with the misinformation that I have been given. I was cheated by company Clarification was provided No No No Yes No No Note No Negative 0.52810 Follow Up Unauthorized Activity 45 GC-1270 C0045 IL 3246268 US US Consumer Banking DCM DCM Complaint Priority Complaint Applicant Resolved-Completed 04/03/17 11/09/17 12/09/17 01/04/00 07/09/05 12/10/17 Non Company Error Other Credit Card East 1.00E+14 I CONFUSION CUSTOMER I am very upset with the misinformation that I have been given. I was cheated by company Contract was signed while representing No No No No No No Note No Negative 0.65766 Unresolved Follow Up Misleading information 46 GC-1271 C0046 OH 3246288 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Attorney Resolved-Completed 04/03/17 12/05/17 12/05/17 01/04/00 07/09/05 12/03/17 System Age Credit Card East 1.00E+14 J DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes No Chat No Negative 0.26969 10+ days Review Needed Misleading information 47 GC-1272 C0047 OH 3246315 US US Business Banking FIS FIS Complaint Priority Complaint Carmember Resolved-Completed 08/06/16 08/07/16 09/07/16 01/08/00 07/08/05 09/08/17 Procedures Handicap Business Lending Center 1.00E+14 A PRIVACY TERMS Company lied There was a System problem which cased this issue No Yes No No No No Note No Neutral 0.42279 3-5 days Follow Up Inappropriate Sales Tactics 48 GC-1273 C0048 OH 3246348 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry CFPB Resolved-Completed 09/07/16 09/08/16 10/08/16 01/09/00 07/08/05 10/09/17 Customer Service National Origin Credit Card East 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes Yes No No Chat No Negative 0.53941 5-10 days Likely SP Unauthorized Activity 49 GC-1274 C0049 OH 3246387 US US Consumer Banking CCS CCS Complaint Priority Complaint Facebook Resolved-Completed 10/08/16 10/09/16 11/09/16 01/10/00 07/08/05 11/10/17 Fulfillment Other Credit Card Center 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE Statement charged my illegally Customer was not aware of his/her strategies No No No Yes Yes No Note Yes Neutral 0.26285 Under 3 days Review Completed Manipulation of sales 50 GC-1275 C0050 OH 3246412 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Merchant Resolved-Completed 11/09/16 11/10/16 12/10/16 01/11/00 07/08/05 12/11/17 Non Company Error Age Checking Center 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No No No Yes No Chat Yes Negative 0.44865 Unresolved Review Needed Unauthorized Activity 51 GC-1276 E0001 DC 3246101 US US Business Banking ENR ENR Complaint Priority Complaint Additional Resolved-Completed 04/03/17 12/10/17 12/10/17 01/04/00 07/09/05 12/03/17 System Handicap Merchant Services West 1.00E+14 F CONFUSION ACCOUNT CANCELLED Company lied Contract was signed while representing No No No No No No Note No Neutral 0.61285 10+ days Follow Up Misleading information 52 GC-1277 E0002 DC 3246111 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Applicant Resolved-Completed 09/07/16 09/08/16 10/08/16 01/09/00 07/08/05 10/09/17 Procedures National Origin Business Lending West 1.00E+14 G DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No No Yes Chat No Negative 0.90641 3-5 days Likely SP Unauthorized Activity 53 GC-1278 E0003 PA 3246134 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Pending 10/08/16 10/09/16 11/09/16 01/10/00 07/08/05 Customer Service Other Checking West 1.00E+14 H PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No No Yes No No No Note No Neutral 0.57712 Pass Unauthorized Activity 54 GC-1279 E0004 PA 3246143 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Resolved-Completed 11/09/16 11/10/16 12/10/16 01/11/00 07/08/05 12/11/17 Fulfillment Age Credit Card East 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes Yes Yes No No Chat No Negative 0.15727 Under 3 days Review Completed Manipulation of sales 55 GC-1280 E0005 PA 3246154 US US Business Banking DCM DCM Complaint Priority Complaint CFPB Open 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 Non Company Error Handicap Business Lending East 1.00E+14 J TRAVEL DISPUTE CLAIMS I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No Yes No Yes No No Note Yes Neutral 0.05937 Follow Up Unauthorized Activity 56 GC-1281 E0006 MA 3246177 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Pending 08/01/16 03/03/16 09/02/16 01/08/00 07/08/05 System National Origin Checking Center 1.00E+14 A ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes No Yes Yes Yes Chat No Negative 0.88733 Likely SP Misleading information 57 GC-1282 E0007 MA 3246185 US US Consumer Banking FIS FIS Complaint Priority Complaint Merchant Resolved-Completed 09/02/16 09/03/16 10/03/16 01/09/00 07/08/05 10/04/17 Procedures Other Checking East 1.00E+14 C CONFUSION CUSTOMER I was misrepresented Contract was signed while representing No No No Yes Yes Yes Note Yes Neutral 0.90296 3-5 days Pass Inappropriate Sales Tactics 58 GC-1283 E0008 MA 3246195 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Resolved-Completed 10/03/16 10/04/16 11/04/16 01/10/00 07/08/05 11/05/17 Customer Service Age Checking East 1.00E+14 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes No Chat No Negative 0.56406 5-10 days Review Completed Inappropriate Sales Tactics 59 GC-1284 E0009 MA 3246215 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Resolved-Completed 04/03/17 11/05/17 12/05/17 01/04/00 07/09/05 12/06/17 Fulfillment Handicap Credit Card East 1.00E+14 E PRIVACY TERMS Sales person sold me card deceitfully There was a System problem which cased this issue No No Yes No Yes No Note No Neutral 0.60746 Under 3 days Likely SP Misleading information 60 GC-1285 E0010 MA 3246238 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Attorney Resolved-Completed 04/03/17 12/05/17 12/05/17 01/04/00 07/09/05 12/03/17 Non Company Error National Origin Credit Card Center 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes No Yes No Chat No Negative 0.62788 Unresolved Pass Misleading information 61 GC-1286 E0011 NY 3246258 US US Consumer Banking ENR ENR Complaint Priority Complaint Carmember Open 08/06/16 08/07/16 09/07/16 01/08/00 07/08/05 System Other Credit Card Center 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE Company lied Customer was not aware of his/her strategies No No No No No No Note No Neutral 0.46928 Review Needed Unauthorized Activity 62 GC-1287 E0012 NY 3246281 US US Business Banking FIS FIS Complaint General Complaint & Inquiry CFPB Pending 07/07/17 09/08/17 10/08/17 01/07/00 07/09/05 Procedures Age Business Lending East 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No No Yes No No Chat No Negative 0.53212 Review Needed Manipulation of sales 63 GC-1288 E0013 NY 3246298 US US Business Banking AAC AAC Complaint Priority Complaint Facebook Resolved-Completed 07/08/17 10/09/17 11/09/17 01/07/00 07/09/05 11/10/17 Customer Service Handicap Merchant Services Center 1.00E+14 I CONFUSION ACCOUNT CANCELLED Statement charged my illegally Contract was signed while representing No No No Yes No Yes Note No Neutral 0.80977 5-10 days Likely SP Unauthorized Activity 64 GC-1289 E0014 NY 3246317 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Merchant Resolved-Completed 11/09/16 11/10/16 12/10/16 01/11/00 07/08/05 12/11/17 Fulfillment National Origin Credit Card West 1.00E+14 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes No No Chat No Negative 0.30964 Under 3 days Pass Unauthorized Activity 65 GC-1290 E0015 NY 3246334 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Open 04/03/17 12/10/17 12/10/17 01/04/00 07/09/05 Non Company Error Other Credit Card West 1.00E+14 A PRIVACY BILLING ODDER I am very upset with the misinformation that I have been given. I was cheated by company There was a System problem which cased this issue No No Yes Yes No No Note No Neutral 0.65635 Review Needed Misleading information 66 GC-1291 E0016 NY 3246358 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Applicant Resolved-Completed 08/01/16 08/02/16 09/02/16 01/08/00 07/08/05 09/03/17 System Age Business Lending Center 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes No Yes Yes Chat No Negative 0.98045 3-5 days Review Needed Unauthorized Activity 67 GC-1292 E0017 NY 3246383 US US Consumer Banking FIS FIS Complaint Priority Complaint Attorney Resolved-Completed 09/02/16 09/03/16 10/03/16 01/09/00 07/08/05 10/04/17 Procedures Handicap Credit Card Center 1.00E+14 D TRAVEL DISPUTE CLAIMS I was misrepresented Customer was not aware of his/her strategies No No No No Yes No Note No Neutral 0.14183 5-10 days Likely SP Unauthorized Activity 68 GC-1293 E0018 NY 3246409 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Carmember Resolved-Completed 10/03/16 10/04/16 11/04/16 01/10/00 07/08/05 11/05/17 Fulfillment National Origin Business Lending East 1.00E+14 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No No No Yes No Chat No Neutral 0.16133 Under 3 days Pass Inappropriate Sales Tactics 69 GC-1294 E0019 NY 3246429 US US Consumer Banking CCS CCS Complaint Priority Complaint CFPB Resolved-Completed 11/04/16 11/05/16 12/05/16 01/11/00 07/08/05 12/06/17 Non Company Error Other Credit Card West 1.00E+14 F CONFUSION CUSTOMER Sales person sold me card deceitfully Contract was signed while representing No No No No Yes No Note Yes Negative 0.47404 Unresolved Review Completed Unauthorized Activity 70 GC-1295 E0020 NY 3246449 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Facebook Resolved-Completed 12/05/16 12/05/16 12/05/16 01/12/00 07/08/05 12/03/17 System Age Merchant Services Center 1.00E+14 G DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes No Chat Yes Negative 0.07932 3-5 days Likely SP Unauthorized Activity 71 GC-1296 E0021 NC 3246491 US US Consumer Banking ENR ENR Complaint Priority Complaint Merchant Resolved-Completed 08/06/16 08/07/16 09/07/16 01/08/00 07/08/05 09/08/17 Fulfillment Handicap Checking Center 1.00E+14 H PRIVACY TERMS Company lied There was a System problem which cased this issue No No Yes Yes No No Note No Neutral 0.43391 5-10 days Pass Manipulation of sales 72 GC-1297 E0022 NC 3246499 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Additional Resolved-Completed 03/02/17 09/08/17 10/08/17 01/03/00 07/09/05 10/09/17 Non Company Error National Origin Business Lending West 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes Yes No No Chat No Negative 0.11511 Under 3 days Review Completed Misleading information 73 GC-1298 E0023 NC 3246507 US US Consumer Banking AAC AAC Complaint Priority Complaint Cardmember Basic Resolved-Completed 03/02/17 10/09/17 11/09/17 01/03/00 07/09/05 11/10/17 System Other Credit Card West 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE Statement charged my illegally Customer was not aware of his/her strategies No No No Yes No No Note Yes Negative 0.31489 Unresolved Review Needed Misleading information 74 GC-1299 E0024 GA 3246515 US US Consumer Banking TSC TSC Complaint Priority Complaint Additional Resolved-Completed 11/09/16 11/10/16 12/10/16 01/11/00 07/08/05 12/11/17 Non Company Error National Origin Credit Card East 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No No No No No Chat No Negative 0.54724 10+ days Pass Manipulation of sales 75 GC-1300 E0025 GA 3246523 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Applicant Open 04/03/17 12/10/17 12/10/17 01/04/00 07/09/05 System Other Credit Card East 1.00E+14 C CONFUSION ACCOUNT CANCELLED I am very upset with the misinformation that I have been given. I was cheated by company Contract was signed while representing No Yes No No No Yes Note No Neutral 0.86166 Review Needed Misleading information 76 GC-1301 W0026 CA 3246114 US US Consumer Banking CCS CCS Complaint Priority Complaint Attorney Resolved-Completed 11/08/16 11/09/16 12/09/16 01/11/00 07/08/05 12/10/17 Procedures Age Checking West 1.00E+14 D DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes No Chat No Negative 0.11893 5-10 days Pass Unauthorized Activity 77 GC-1302 W0027 CA 3246152 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Carmember Resolved-Completed 12/05/16 12/05/16 12/05/16 01/12/00 07/08/05 12/03/17 Customer Service Handicap Checking Center 1.00E+14 E PRIVACY BILLING ODDER I am very upset with the misinformation that I have been given. I was cheated by company There was a System problem which cased this issue No Yes Yes No Yes Yes Note No Neutral 0.85345 10+ days Pass Inappropriate Sales Tactics 78 GC-1303 W0028 CA 3246198 US US Business Banking ENR ENR Complaint Priority Complaint CFPB Resolved-Completed 08/06/16 08/07/16 09/07/16 01/08/00 07/08/05 09/08/17 Fulfillment National Origin Business Lending East 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes Yes Yes No Chat No Neutral 0.40276 3-5 days Pass Unauthorized Activity 79 GC-1304 W0029 CA 3246227 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Facebook Resolved-Completed 09/07/16 09/08/16 10/08/16 01/09/00 07/08/05 10/09/17 Non Company Error Other Checking East 1.00E+14 G TRAVEL DISPUTE CLAIMS I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No No No Yes Yes No Note No Negative 0.52664 5-10 days Review Completed Unauthorized Activity 80 GC-1305 W0030 CA 3246265 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Resolved-Completed 10/08/16 10/09/16 11/09/16 01/10/00 07/08/05 11/10/17 System Age Credit Card Center 1.00E+14 H ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No No Yes Yes No Chat No Negative 0.08376 10+ days Follow Up Inappropriate Sales Tactics 81 GC-1306 W0031 CA 3246283 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Additional Resolved-Completed 11/09/16 11/10/16 12/10/16 01/11/00 07/08/05 12/11/17 Procedures Handicap Credit Card East 1.00E+14 I CONFUSION CUSTOMER I am very upset with the misinformation that I have been given. I was cheated by company Contract was signed while representing No No No Yes No No Note No Negative 0.59114 3-5 days Follow Up Manipulation of sales 82 GC-1307 W0032 CA 3246302 US US Business Banking DCM DCM Complaint Priority Complaint Applicant Resolved-Completed 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 12/03/17 Customer Service National Origin Business Lending East 1.00E+14 J DISSATISFACTION REBATE I am very upset with the misinformation that I have been given. I was cheated by company Settlement was made No No No No No No Note No Negative 0.04639 Unresolved Follow Up Inappropriate Sales Tactics 83 GC-1308 W0033 CA 3246324 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Attorney Resolved-Completed 09/07/16 09/08/16 10/08/16 01/09/00 07/08/05 10/09/17 Fulfillment Other Checking East 1.00E+14 A PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes No Yes Yes Yes No Chat Yes Negative 0.08872 10+ days Review Needed Inappropriate Sales Tactics 84 GC-1309 W0034 CA 3246363 US US Consumer Banking FIS FIS Complaint Priority Complaint Carmember Pending 10/08/16 10/09/16 11/09/16 01/10/00 07/08/05 Non Company Error Age Checking West 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT Company lied Case has been filed No No No No No No Note No Neutral 0.47428 Follow Up Unauthorized Activity 85 GC-1310 W0035 CA 3246391 US US Business Banking AAC AAC Complaint General Complaint & Inquiry CFPB Resolved-Completed 11/09/16 11/10/16 12/10/16 01/11/00 07/08/05 12/11/17 System Handicap Business Lending West 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No Yes Yes No No Chat No Negative 0.25032 5-10 days Likely SP Manipulation of sales 86 GC-1311 W0036 CA 3246415 US US Consumer Banking CCS CCS Complaint Priority Complaint Facebook Open 04/03/17 12/10/17 12/10/17 01/04/00 07/09/05 Procedures National Origin Credit Card West 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS Statement charged my illegally Clarification was provided No No No Yes Yes No Note No Neutral 0.05509 Review Needed Misleading information 87 GC-1312 W0037 CA 3246439 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Merchant Pending 08/01/16 08/02/16 09/02/16 01/08/00 07/08/05 Customer Service Other Credit Card West 1.00E+14 F CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes No No No Yes No Chat Yes Negative 0.39280 Review Needed Unauthorized Activity 88 GC-1313 W0038 CA 3246465 US US Consumer Banking ENR ENR Complaint Priority Complaint Additional Resolved-Completed 03/02/17 09/03/17 10/03/17 01/03/00 07/09/05 10/04/17 Fulfillment Age Credit Card West 1.00E+14 G DISSATISFACTION ATM RELATED Company lied Settlement was made No No No No No No Note No Neutral 0.35158 10+ days Follow Up Misleading information 89 GC-1314 W0039 WA 3246475 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Applicant Resolved-Completed 10/03/16 10/04/16 11/04/16 01/10/00 07/08/05 11/05/17 Non Company Error Handicap Merchant Services Center 1.00E+14 H PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes No Yes No No No Chat No Negative 0.35600 3-5 days Likely SP Manipulation of sales 90 GC-1315 W0040 WA 3246483 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Resolved-Completed 11/04/16 11/05/16 12/05/16 01/11/00 07/08/05 12/06/17 System National Origin Checking West 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR Statement charged my illegally Case has been filed No No Yes No No No Note No Neutral 0.33138 5-10 days Pass Inappropriate Sales Tactics 91 GC-1316 C0041 IL 3246108 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Resolved-Completed 12/05/16 12/05/16 12/05/16 01/12/00 07/08/05 12/03/17 Procedures Other Checking East 1.00E+14 J TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes Yes Yes Yes No Yes Chat No Negative 0.73746 Under 3 days Review Completed Unauthorized Activity 92 GC-1317 C0042 IL 3246145 US US Business Banking DCM DCM Complaint Priority Complaint CFPB Open 08/06/16 08/07/16 09/07/16 01/08/00 07/08/05 Customer Service Age Merchant Services West 1.00E+14 A ACCOUNT MAINTENANCE COST I am very upset with the misinformation that I have been given. I was cheated by company Clarification was provided No No No Yes No Yes Note No Neutral 0.83388 Follow Up Unauthorized Activity 93 GC-1318 C0043 IL 3246184 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Pending 09/07/16 09/08/16 10/08/16 01/09/00 07/08/05 Fulfillment Handicap Credit Card East 1.00E+14 C CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes No No Yes Yes No Chat No Negative 0.30700 Likely SP Unauthorized Activity 94 GC-1319 C0044 IL 3246228 US US Consumer Banking FIS FIS Complaint Priority Complaint Merchant Resolved-Completed 10/08/16 10/09/16 11/09/16 01/10/00 07/08/05 11/10/17 Non Company Error National Origin Credit Card West 1.00E+14 D DISSATISFACTION REBATE I was misrepresented Settlement was made No Yes No Yes Yes No Note No Neutral 0.54863 3-5 days Pass Unauthorized Activity 95 GC-1320 C0045 IL 3246268 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Resolved-Completed 11/09/16 11/10/16 12/10/16 01/11/00 07/08/05 12/11/17 System Other Checking East 1.00E+14 E PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes No Yes No Yes No Chat No Negative 0.50383 5-10 days Review Completed Unauthorized Activity 96 GC-1321 C0046 OH 3246288 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Open 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 Procedures Age Credit Card West 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT Sales person sold me card deceitfully Case has been filed No Yes Yes No Yes No Note Yes Neutral 0.23552 Likely SP Inappropriate Sales Tactics 97 GC-1322 C0047 OH 3246315 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Attorney Resolved-Completed 08/01/16 08/02/16 09/02/16 01/08/00 07/08/05 09/03/17 Customer Service Handicap Business Lending East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes Yes Yes No Yes Yes Chat Yes Negative 0.86818 Unresolved Pass Unauthorized Activity 98 GC-1323 C0048 OH 3246348 US US Consumer Banking ENR ENR Complaint Priority Complaint Carmember Resolved-Completed 09/02/16 09/03/16 10/03/16 01/09/00 07/08/05 10/04/17 Fulfillment National Origin Credit Card East 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS Company lied Clarification was provided No No No No No No Note No Neutral 0.69350 10+ days Review Completed Inappropriate Sales Tactics 99 GC-1324 C0049 OH 3246387 US US Business Banking FIS FIS Complaint General Complaint & Inquiry CFPB Resolved-Completed 10/03/16 10/04/16 11/04/16 01/10/00 07/08/05 11/05/17 Non Company Error Other Merchant Services East 1.00E+14 I CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes No No Yes No No Chat No Negative 0.46842 3-5 days Review Needed Unauthorized Activity 100 GC-1325 C0050 OH 3246412 US US Consumer Banking AAC AAC Complaint Priority Complaint Facebook Resolved-Completed 11/04/16 11/05/16 12/05/16 01/11/00 07/08/05 12/06/17 System Age Checking East 1.00E+14 J DISSATISFACTION ATM RELATED Statement charged my illegally Settlement was made No No No Yes No No Note No Neutral 0.20273 5-10 days Likely SP Inappropriate Sales Tactics 101 GC-1326 E0001 DC 3246102 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Merchant Resolved-Completed 04/03/17 12/05/17 12/05/17 01/04/00 07/09/05 12/03/17 Procedures Handicap Credit Card East 1.00E+14 A PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes No Yes Yes No No Chat Yes Negative 0.00008 Under 3 days Pass Misleading information 102 GC-1327 E0011 NY 3246259 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Resolved-Completed 08/06/16 08/07/16 09/07/16 01/08/00 07/08/05 09/08/17 Fulfillment National Origin Credit Card Center 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR I am very upset with the misinformation that I have been given. I was cheated by company Case has been filed No No Yes Yes No Yes Note No Neutral 0.79655 Unresolved Review Completed Unauthorized Activity 103 GC-1328 E0002 DC 3246119 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Applicant Resolved-Completed 09/07/16 09/08/16 10/08/16 01/09/00 07/08/05 10/09/17 Non Company Error Other Business Lending East 1.00E+14 D TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No Yes No Yes No Chat No Negative 0.55789 3-5 days Review Needed Inappropriate Sales Tactics 104 GC-1329 E0003 PA 3246137 US US Consumer Banking FIS FIS Complaint Priority Complaint Attorney Resolved-Completed 10/08/16 10/09/16 11/09/16 01/10/00 07/08/05 11/10/17 System Age Checking East 1.00E+14 E ACCOUNT MAINTENANCE COST I was misrepresented Clarification was provided No No No No Yes Yes Note No Neutral 0.74147 5-10 days Likely SP Inappropriate Sales Tactics 105 GC-1330 E0004 PA 3246147 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Carmember Resolved-Completed 11/09/16 11/10/16 12/10/16 01/11/00 07/08/05 12/11/17 Fulfillment Handicap Checking East 1.00E+14 F CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes No No No Yes No Chat No Neutral 0.56436 Under 3 days Pass Manipulation of sales 106 GC-1331 E0012 NY 3246297 US US Consumer Banking CCS CCS Complaint Priority Complaint CFPB Open 03/10/17 03/10/17 03/10/17 01/03/00 07/09/05 Non Company Error National Origin Checking East 1.00E+14 G DISSATISFACTION REBATE "[6:30 PM] ASSOCIATE : I see that you requested to speak with someone about new checking account. Please provide your account information. [12:32 PM] CUSTOMER: Hi, I recently got a notification about a new account, whcih I never opened. [12:32 PM] ASSOCIATE: I'm sorry to hear that. Our records indicated that you enrolled on July 4, 2017. [12:33 PM] CUSTOMER: I am telling you that I never opened this account. [12:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel all of my cards with your company. [12:35 PM] ASSOCIATE: I am sorry that your experience with us has upset you. [12:36 PM] CUSTOMER : That's all you're going to say? Let me speak with your supervisor. [12:36 PM] ASSOCIATE : Certainly, please hold." Settlement was made No No No No Yes Yes Note Yes Negative 0.78471 Review Needed Unauthorized Activity 107 GC-1332 E0005 PA 3246155 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Facebook Pending 10/08/16 10/09/16 11/09/16 01/10/00 07/08/05 System Other Business Lending West 1.00E+14 H PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes No Yes Yes Yes No Chat Yes Negative 0.12290 Likely SP Inappropriate Sales Tactics 108 GC-1333 E0011 NY 3246259 US US Consumer Banking ENR ENR Complaint Priority Complaint Merchant Resolved-Completed 11/09/16 11/10/16 12/10/16 01/11/00 07/08/05 12/11/17 Non Company Error Other Credit Card Center 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT Company lied Case has been filed No No Yes Yes No No Note Yes Neutral 0.11061 5-10 days Pass Unauthorized Activity 109 GC-1334 E0011 NY 3246259 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Additional Open 09/07/16 09/08/16 10/08/16 01/09/00 07/08/05 Customer Service Age Business Lending West 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No Yes Yes No No Chat No Negative 0.61588 Review Needed Unauthorized Activity 110 GC-1335 E0012 NY 3246297 US US Consumer Banking AAC AAC Complaint Priority Complaint Additional Pending 03/10/17 03/10/17 03/10/17 01/03/00 07/09/05 Fulfillment Handicap Checking East 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No No No Yes No No Note No Negative 0.25826 Review Needed Unauthorized Activity 111 GC-1336 E0006 MA 3246178 US US Business Banking TSC TSC Complaint General Complaint & Inquiry Applicant Resolved-Completed 04/03/17 12/10/17 12/10/17 01/04/00 07/09/05 12/03/17 Non Company Error National Origin Credit Card West 1.00E+14 A ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No No No No No Chat No Negative 0.53371 10+ days Pass Misleading information 112 GC-1337 E0011 NY 3246259 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Pending 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 System Other Credit Card West 1.00E+14 C CONFUSION ACCOUNT CANCELLED I am very upset with the misinformation that I have been given. I was cheated by company Contract was signed while representing No Yes No No No Yes Note No Neutral 0.82205 Review Needed Unauthorized Activity 113 GC-1338 E0012 NY 3246297 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Resolved-Completed 07/03/17 07/03/17 12/09/16 01/07/00 07/09/05 12/10/17 Procedures Age Checking East 1.00E+14 D DISSATISFACTION ATM RELATED "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes Yes Chat No Negative 0.81524 5-10 days Pass Unauthorized Activity 114 GC-1339 E0012 NY 3246297 US US Consumer Banking DCM DCM Complaint Priority Complaint CFPB Resolved-Completed 03/10/17 03/10/17 03/10/17 01/03/00 07/09/05 12/03/17 Customer Service Handicap Checking West 1.00E+14 E PRIVACY BILLING ODDER "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No No Yes No Yes No Note No Neutral 0.44366 10+ days Pass Unauthorized Activity 115 GC-1340 E0007 MA 3246188 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Facebook Resolved-Completed 08/06/16 08/07/16 09/07/16 01/08/00 07/08/05 09/08/17 Fulfillment National Origin Merchant Services Center 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes Yes Yes Yes Chat No Neutral 0.96137 3-5 days Pass Inappropriate Sales Tactics 116 GC-1341 E0008 MA 3246199 US US Business Banking FIS FIS Complaint Priority Complaint Merchant Resolved-Completed 03/02/17 09/08/17 10/08/17 01/03/00 07/09/05 10/09/17 Non Company Error Other Credit Card East 1.00E+14 G TRAVEL DISPUTE CLAIMS I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No No No Yes Yes Yes Note No Negative 0.88038 5-10 days Review Completed Misleading information 117 GC-1342 E0009 MA 3246219 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Additional Resolved-Completed 10/08/16 10/09/16 11/09/16 01/10/00 07/08/05 11/10/17 System Age Business Lending Center 1.00E+14 H ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No No Yes Yes No Chat No Negative 0.49626 10+ days Follow Up Manipulation of sales 118 GC-1343 E0012 NY 3246297 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Resolved-Completed 07/03/17 07/03/17 12/10/16 01/07/00 07/09/05 12/11/17 Procedures Handicap Checking East 1.00E+14 I CONFUSION CUSTOMER "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No Yes No Yes No No Note No Negative 0.35736 3-5 days Follow Up Unauthorized Activity 119 GC-1344 E0010 MA 3246243 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Attorney Resolved-Completed 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 12/03/17 Customer Service National Origin Credit Card East 1.00E+14 J DISSATISFACTION REBATE I am very upset with the misinformation that I have been given. I was cheated by company Settlement was made No No No No No Yes Note No Negative 0.93109 Unresolved Follow Up Inappropriate Sales Tactics 120 GC-1345 E0011 NY 3246259 US US Consumer Banking ENR ENR Complaint Priority Complaint Carmember Resolved-Completed 03/02/17 09/08/17 10/08/17 01/03/00 07/09/05 10/09/17 Fulfillment Other Credit Card East 1.00E+14 A PRIVACY TERMS I am very upset with the misinformation that I have been given. I was cheated by company There was a System problem which cased this issue No No No No No No Note No Negative 0.57264 Unresolved Follow Up Misleading information 121 GC-1346 E0011 NY 3246259 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry CFPB Pending 10/08/16 10/09/16 11/09/16 01/10/00 07/08/05 Non Company Error Age Credit Card West 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes Yes Yes No Chat Yes Negative 0.60247 Review Needed Unauthorized Activity 122 GC-1347 E0012 NY 3246297 US US Consumer Banking AAC AAC Complaint Priority Complaint Facebook Resolved-Completed 07/09/17 11/10/17 12/10/17 01/07/00 07/09/05 12/11/17 System Handicap Checking Center 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE Sales person sold me card deceitfully "[12:32 PM] ASSOCIATE : Hello, I see you have a question about enrollment. How can I help you? [12:32 PM] CUSTOMER: Hi, I recently signed up for the airline partnership promotion through the phone. I am now getting a bill for a very large fee that I was not told about ahead of time. [12:32 PM] ASSOCIATE: Please give me a moment to review your account infomation. [12:32PM] ASSOCIATE: This promotion is very popular, however it does include a fee. [12:32 PM] ASSOCIATE: I'm sorry to hear that. Our records indicated that you enrolled on January 7, 2017. [12:33 PM] ASSOCIATE: This card has a $400 a year fee associated with it. [12:33 PM] CUSTOMER: Yes, I understand. I am telling you that I was deceived. [12:33 PM] CUSTOMER: The previous sales representative that I spoke with told me that there is no fee for the first year. [12:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [12:35 PM] CUSTOMER: I was lied to... [12:35 PM] CUSTOMER: This is completely dishonest. I should not be charged the fee given the circumstances. [12:35 PM] ASSOCIATE: I apologize but I cannot give you any fee reimbursement today. [12:35 PM] CUSTOMER: But it was one of your sales representatives that told me this misinformation. I am very upset. [12:35 PM] CUSTOMER: I am not paying this bill, in fact, I am going to cancel all of my cards with your company. [12:36 PM] CUSTOMER: Hello? Is anyone there? [12:35 PM] ASSOCIATE: I am sorry that your experience with us has upset you. [12:36 PM] CUSTOMER : That's all you're going to say? Let me speak with your supervisor. [12:36 PM] ASSOCIATE : Certainly, please hold." No No No No No No Note No Neutral 0.24542 3-5 days Follow Up Inappropriate Sales Tactics 123 GC-1348 E0012 NY 3246297 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Merchant Open 03/10/17 03/10/17 03/10/17 01/03/00 07/09/05 Procedures National Origin Checking East 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS "[6:30 PM] ASSOCIATE : I see that you requested to speak with someone about new checking account. Please provide your account information. [12:32 PM] CUSTOMER: Hi, I recently got a notification about a new account, whcih I never opened. [12:32 PM] ASSOCIATE: I'm sorry to hear that. Our records indicated that you enrolled on July 4, 2017. [12:33 PM] CUSTOMER: I am telling you that I never opened this account. [12:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel all of my cards with your company. [12:35 PM] ASSOCIATE: I am sorry that your experience with us has upset you. [12:36 PM] CUSTOMER : That's all you're going to say? Let me speak with your supervisor. [12:36 PM] ASSOCIATE : Certainly, please hold." Clarification was provided Yes No Yes Yes No No Chat No Negative 0.30281 Likely SP Unauthorized Activity 124 GC-1349 E0013 NY 3246314 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Pending 07/01/17 03/03/17 09/02/17 01/07/00 07/09/05 Customer Service Other Checking East 1.00E+14 F CONFUSION ACCOUNT CANCELLED "[10:52 PM] CUSTOMER: I am very upset with the misinformation that I have been given. [10:52 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [10:52 PM] CUSTOMER: How long is this going to take? [10:53 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [10:53 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. [10:53 PM] CUSTOMER: This is ridiculous, I am going to tell my friends and co-workers about this situation and they will not be happy. [10:53 PM] CUSTOMER: Please give me the promotion that I signed up for. [10:53 PM] CUSTOMER: She promised me that I would receive my bonus points. [10:54 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [10:54 PM] ASSOCIATE: I can only offer you the promotions that are available. The one that you were promised does not exist. [10:55 PM] CUSTOMER: I deserve to recieve whatever promotion that I was promised. [10:54 PM] ASSOCIATE: I understand you feel this way, however I am unable to alter the promotion. [10:55 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you." Contract was signed while representing No No No Yes Yes No Note No Neutral 0.08224 Review Needed Misleading information 125 GC-1350 E0011 NY 3246261 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Applicant Resolved-Completed 09/02/16 09/03/16 10/03/16 01/09/00 07/08/05 10/04/17 Fulfillment Age Checking Center 1.00E+14 G DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No No No Yes No Chat Yes Negative 0.22072 Unresolved Review Needed Unauthorized Activity 126 GC-1351 E0011 NY 3246261 US US Consumer Banking FIS FIS Complaint Priority Complaint Attorney Resolved-Completed 10/03/16 10/04/16 11/04/16 01/10/00 07/08/05 11/05/17 Non Company Error Handicap Checking East 1.00E+14 H PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No No No No No No Note No Neutral 0.68278 10+ days Follow Up Unauthorized Activity 127 GC-1352 E0011 NY 3246261 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Carmember Resolved-Completed 11/04/16 11/05/16 12/05/16 01/11/00 07/08/05 12/06/17 System National Origin Business Lending Center 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes Yes No No No Chat No Negative 0.43678 3-5 days Likely SP Unauthorized Activity 128 GC-1353 E0014 NY 3246318 US US Business Banking CCS CCS Complaint Priority Complaint CFPB Resolved-Completed 04/03/17 12/05/17 12/05/17 01/04/00 07/09/05 12/03/17 Procedures Other Merchant Services East 1.00E+14 J TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No Yes Yes No No No Note No Neutral 0.04336 5-10 days Pass Misleading information 129 GC-1354 E0015 NY 3246338 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Facebook Open 08/06/16 03/03/16 09/07/16 01/08/00 07/08/05 Customer Service Age Business Lending East 1.00E+14 A ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes Yes No No Chat Yes Negative 0.46973 Review Needed Misleading information 130 GC-1355 E0016 NY 3246361 US US Business Banking ENR ENR Complaint Priority Complaint Merchant Pending 09/07/16 09/08/16 10/08/16 01/09/00 07/08/05 Fulfillment Handicap Business Lending East 1.00E+14 C CONFUSION CUSTOMER I am very upset with the misinformation that I have been given. I was cheated by company Contract was signed while representing No No No Yes No Yes Note No Neutral 0.72033 Follow Up Inappropriate Sales Tactics 131 GC-1356 E0011 NY 3246261 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Additional Resolved-Completed 10/08/16 10/09/16 11/09/16 01/10/00 07/08/05 11/10/17 Non Company Error National Origin Credit Card East 1.00E+14 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes No Yes Yes Yes Chat No Negative 0.73848 10+ days Likely SP Unauthorized Activity 132 GC-1357 E0017 NY 3246389 US US Consumer Banking AAC AAC Complaint Priority Complaint Applicant Resolved-Completed 11/09/16 11/10/16 12/10/16 01/11/00 07/08/05 12/11/17 System Other Credit Card East 1.00E+14 E PRIVACY TERMS I was misrepresented There was a System problem which cased this issue No No No Yes Yes No Note No Neutral 0.58402 3-5 days Pass Inappropriate Sales Tactics 133 GC-1358 E0011 NY 3246261 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Attorney Open 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 Procedures Age Business Lending Center 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes No Yes No Chat No Negative 0.45938 Review Needed Unauthorized Activity 134 GC-1359 E0018 NY 3246416 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Resolved-Completed 08/01/16 08/02/16 09/02/16 01/08/00 07/08/05 09/03/17 Customer Service Handicap Credit Card East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE Sales person sold me card deceitfully Customer was not aware of his/her strategies No No Yes No Yes No Note Yes Neutral 0.60334 Under 3 days Likely SP Manipulation of sales 135 GC-1360 E0011 NY 3246261 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry CFPB Resolved-Completed 09/02/16 09/03/16 10/03/16 01/09/00 07/08/05 10/04/17 Fulfillment National Origin Checking East 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No Yes No Chat No Negative 0.63769 Unresolved Pass Unauthorized Activity 136 GC-1361 E0019 NY 3246431 US US Consumer Banking FIS FIS Complaint Priority Complaint Facebook Resolved-Completed 10/03/16 10/04/16 11/04/16 01/10/00 07/08/05 11/05/17 Non Company Error Other Credit Card Center 1.00E+14 I CONFUSION ACCOUNT CANCELLED Company lied Contract was signed while representing No No No No No No Note Yes Neutral 0.05684 10+ days Review Completed Inappropriate Sales Tactics 137 GC-1362 E0020 NY 3246450 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Merchant Resolved-Completed 11/04/16 11/05/16 12/05/16 01/11/00 07/08/05 12/06/17 System Age Checking East 1.00E+14 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No No Yes No Yes Chat Yes Negative 0.79465 3-5 days Review Needed Manipulation of sales 138 GC-1363 E0011 NY 3246261 US US Consumer Banking CCS CCS Complaint Priority Complaint Additional Resolved-Completed 12/05/16 12/05/16 12/05/16 01/12/00 07/08/05 12/03/17 Procedures Handicap Credit Card East 1.00E+14 A PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No No No Yes No No Note No Neutral 0.59242 5-10 days Likely SP Unauthorized Activity 139 GC-1364 E0021 NC 3246493 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Applicant Resolved-Completed 08/06/16 03/03/16 09/07/16 01/08/00 07/08/05 09/08/17 Fulfillment National Origin Checking Center 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes Yes Yes No No Chat No Negative 0.38507 Under 3 days Pass Misleading information 140 GC-1365 E0022 NC 3246501 US US Business Banking ENR ENR Complaint Priority Complaint Attorney Resolved-Completed 09/07/16 09/08/16 10/08/16 01/09/00 07/08/05 10/09/17 Non Company Error Other Business Lending East 1.00E+14 D TRAVEL DISPUTE CLAIMS I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No No Yes Yes No No Note No Neutral 0.11648 Unresolved Review Completed Inappropriate Sales Tactics 141 GC-1366 E0023 NC 3246509 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Carmember Resolved-Completed 10/08/16 10/09/16 11/09/16 01/10/00 07/08/05 11/10/17 System Age Checking West 1.00E+14 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No Yes No Chat Yes Negative 0.30017 3-5 days Review Needed Manipulation of sales 142 GC-1367 E0024 GA 3246517 US US Business Banking AAC AAC Complaint Priority Complaint CFPB Resolved-Completed 11/09/16 11/10/16 12/10/16 01/11/00 07/08/05 12/11/17 Fulfillment Handicap Merchant Services West 1.00E+14 F CONFUSION CUSTOMER I was misrepresented Contract was signed while representing No No No No Yes Yes Note Yes Neutral 0.70711 5-10 days Likely SP Inappropriate Sales Tactics 143 GC-1368 E0025 GA 3246525 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Facebook Open 04/03/17 12/10/17 12/10/17 01/04/00 07/09/05 Non Company Error National Origin Checking Center 1.00E+14 G DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No No No Yes No Chat No Neutral 0.45577 Pass Misleading information 144 GC-1369 W0026 CA 3246116 US US Consumer Banking DCM DCM Complaint Priority Complaint Merchant Pending 10/08/16 10/09/16 11/09/16 01/10/00 07/08/05 System Other Credit Card East 1.00E+14 H PRIVACY TERMS Sales person sold me card deceitfully There was a System problem which cased this issue No No No No Yes No Note No Negative 0.04951 Review Needed Inappropriate Sales Tactics 145 GC-1370 E0012 NY 3246297 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Additional Resolved-Completed 07/03/17 07/03/17 12/10/16 01/07/00 07/09/05 12/11/17 Customer Service Age Checking West 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT "[6:30 PM] ASSOCIATE : I see that you requested to speak with someone about new checking account. Please provide your account information. [12:32 PM] CUSTOMER: Hi, I recently got a notification about a new account, whcih I never opened. [12:32 PM] ASSOCIATE: I'm sorry to hear that. Our records indicated that you enrolled on July 4, 2017. [12:33 PM] CUSTOMER: I am telling you that I never opened this account. [12:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel all of my cards with your company. [12:35 PM] ASSOCIATE: I am sorry that your experience with us has upset you. [12:36 PM] CUSTOMER : That's all you're going to say? Let me speak with your supervisor. [12:36 PM] ASSOCIATE : Certainly, please hold." Case has been filed Yes No Yes Yes Yes No Chat No Negative 0.65849 3-5 days Likely SP Unauthorized Activity 146 GC-1371 W0027 CA 3246170 US US Business Banking FIS FIS Complaint Priority Complaint Additional Open 09/07/16 09/08/16 10/08/16 01/09/00 07/08/05 Fulfillment Handicap Business Lending West 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE Company lied Customer was not aware of his/her strategies No Yes Yes Yes No Yes Note No Neutral 0.97307 Pass Manipulation of sales 147 GC-1372 W0028 CA 3246206 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Applicant Pending 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 Non Company Error National Origin Credit Card East 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No Yes Yes No No Chat No Negative 0.45337 Review Needed Inappropriate Sales Tactics 148 GC-1373 W0029 CA 3246235 US US Consumer Banking TSC TSC Complaint Priority Complaint Attorney Resolved-Completed 11/08/16 11/09/16 12/09/16 01/11/00 07/08/05 12/10/17 System Other Credit Card Center 1.00E+14 A ACCOUNT MAINTENANCE ANONYMOUS Statement charged my illegally Clarification was provided No No No Yes No No Note Yes Negative 0.10465 Unresolved Review Needed Inappropriate Sales Tactics 149 GC-1374 E0012 NY 3246297 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Carmember Resolved-Completed 04/10/17 04/10/17 04/10/17 01/04/00 07/09/05 12/03/17 Procedures Age Checking East 1.00E+14 C CONFUSION ACCOUNT CANCELLED "[6:30 PM] ASSOCIATE : I see that you requested to speak with someone about new checking account. Please provide your account information. [12:32 PM] CUSTOMER: Hi, I recently got a notification about a new account, whcih I never opened. [12:32 PM] ASSOCIATE: I'm sorry to hear that. Our records indicated that you enrolled on July 4, 2017. [12:33 PM] CUSTOMER: I am telling you that I never opened this account. [12:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel all of my cards with your company. [12:35 PM] ASSOCIATE: I am sorry that your experience with us has upset you. [12:36 PM] CUSTOMER : That's all you're going to say? Let me speak with your supervisor. [12:36 PM] ASSOCIATE : Certainly, please hold." Contract was signed while representing Yes No No No No No Chat No Negative 0.09755 10+ days Pass Unauthorized Activity 150 GC-1375 E0011 NY 3246261 US US Business Banking CCS CCS Complaint Priority Complaint CFPB Resolved-Completed 08/06/16 08/07/16 09/07/16 01/08/00 07/08/05 09/08/17 Customer Service Handicap Merchant Services Center 1.00E+14 D DISSATISFACTION ATM RELATED I am very upset with the misinformation that I have been given. I was cheated by company Settlement was made No Yes No No No Yes Note No Neutral 0.75863 3-5 days Review Completed Unauthorized Activity 151 GC-1376 W0030 CA 3246267 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Facebook Resolved-Completed 03/02/17 09/08/17 10/08/17 01/03/00 07/09/05 10/09/17 Fulfillment National Origin Credit Card East 1.00E+14 E PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes Yes Yes No Yes No Chat Yes Negative 0.60623 5-10 days Pass Misleading information 152 GC-1377 E0011 NY 3246264 US US Consumer Banking ENR ENR Complaint Priority Complaint Merchant Resolved-Completed 10/08/16 10/09/16 11/09/16 01/10/00 07/08/05 11/10/17 Non Company Error Other Credit Card East 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR I am very upset with the misinformation that I have been given. I was cheated by company Case has been filed No No Yes No Yes No Note No Neutral 0.48601 10+ days Pass Unauthorized Activity 153 GC-1378 E0011 NY 3246264 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Additional Resolved-Completed 11/09/16 11/10/16 12/10/16 01/11/00 07/08/05 12/11/17 System Age Business Lending East 1.00E+14 G TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No Yes Yes Yes No Chat Yes Neutral 0.59067 3-5 days Pass Unauthorized Activity 154 GC-1379 W0031 CA 3246287 US US Consumer Banking AAC AAC Complaint Priority Complaint Applicant Resolved-Completed 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 12/03/17 Procedures Handicap Credit Card Center 1.00E+14 H ACCOUNT MAINTENANCE COST I am very upset with the misinformation that I have been given. I was cheated by company Clarification was provided No No No Yes Yes No Note No Negative 0.32482 5-10 days Review Completed Inappropriate Sales Tactics 155 GC-1380 W0032 CA 3246306 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Attorney Resolved-Completed 09/07/16 09/08/16 10/08/16 01/09/00 07/08/05 10/09/17 Customer Service National Origin Credit Card West 1.00E+14 I CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes Yes No Yes Yes Yes Chat No Negative 0.71058 10+ days Follow Up Inappropriate Sales Tactics 156 GC-1381 W0033 CA 3246325 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Pending 10/08/16 10/09/16 11/09/16 01/10/00 07/08/05 Fulfillment Other Credit Card West 1.00E+14 J DISSATISFACTION REBATE I am very upset with the misinformation that I have been given. I was cheated by company Settlement was made No No No Yes No Yes Note No Negative 0.81976 Follow Up Manipulation of sales 157 GC-1382 W0034 CA 3246368 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry CFPB Resolved-Completed 11/09/16 11/10/16 12/10/16 01/11/00 07/08/05 12/11/17 Non Company Error Age Checking West 1.00E+14 A PRIVACY TERMS I am very upset with the misinformation that I have been given. I was cheated by company There was a System problem which cased this issue No Yes No No No No Note No Negative 0.68108 Unresolved Follow Up Manipulation of sales 158 GC-1383 E0011 NY 3246264 US US Business Banking FIS FIS Complaint Priority Complaint Facebook Open 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 System Handicap Merchant Services East 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes Yes Yes Yes Chat No Negative 0.78427 Review Needed Unauthorized Activity 159 GC-1384 W0035 CA 3246392 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Merchant Pending 08/01/16 08/02/16 09/02/16 01/08/00 07/08/05 Procedures National Origin Business Lending Center 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE Company lied Customer was not aware of his/her strategies No No No No No No Note No Neutral 0.38158 Follow Up Inappropriate Sales Tactics 160 GC-1385 W0036 CA 3246420 US US Business Banking CCS CCS Complaint Priority Complaint Additional Resolved-Completed 03/02/17 09/03/17 10/03/17 01/03/00 07/09/05 10/04/17 Customer Service Other Business Lending Center 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes No Yes Chat Yes Negative 0.78258 5-10 days Likely SP Misleading information 161 GC-1386 E0011 NY 3246264 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Applicant Resolved-Completed 10/03/16 10/04/16 11/04/16 01/10/00 07/08/05 11/05/17 Fulfillment Age Checking East 1.00E+14 F CONFUSION ACCOUNT CANCELLED Statement charged my illegally Contract was signed while representing No No No Yes Yes Yes Note No Neutral 0.96820 Under 3 days Review Completed Unauthorized Activity 162 GC-1387 W0037 CA 3246444 US US Consumer Banking ENR ENR Complaint Priority Complaint Attorney Resolved-Completed 11/04/16 11/05/16 12/05/16 01/11/00 07/08/05 12/06/17 Non Company Error Handicap Credit Card West 1.00E+14 G DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No No No Yes No Chat No Negative 0.42340 Unresolved Review Needed Inappropriate Sales Tactics 163 GC-1388 W0038 CA 3246467 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Carmember Resolved-Completed 12/05/16 12/05/16 12/05/16 01/12/00 07/08/05 12/03/17 System National Origin Credit Card Center 1.00E+14 H PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No No No No No Yes Note No Neutral 0.95006 10+ days Follow Up Inappropriate Sales Tactics 164 GC-1389 W0039 WA 3246477 US US Consumer Banking AAC AAC Complaint Priority Complaint CFPB Open 08/06/16 08/07/16 09/07/16 01/08/00 07/08/05 Procedures Other Credit Card East 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes No No No Chat Yes Negative 0.55197 Likely SP Inappropriate Sales Tactics 165 GC-1390 W0040 WA 3246485 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Facebook Pending 09/07/16 09/08/16 10/08/16 01/09/00 07/08/05 Customer Service Age Merchant Services East 1.00E+14 J TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No No Yes No No No Note No Neutral 0.55391 Pass Inappropriate Sales Tactics 166 GC-1391 E0011 NY 3246264 US US Business Banking DCM DCM Complaint Priority Complaint Merchant Resolved-Completed 10/08/16 10/09/16 11/09/16 01/10/00 07/08/05 11/10/17 Fulfillment Handicap Business Lending East 1.00E+14 A ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes Yes No No Chat Yes Negative 0.33514 Under 3 days Review Completed Unauthorized Activity 167 GC-1392 E0011 NY 3246264 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Additional Resolved-Completed 11/09/16 11/10/16 12/10/16 01/11/00 07/08/05 12/11/17 Non Company Error National Origin Merchant Services East 1.00E+14 C CONFUSION CUSTOMER I am very upset with the misinformation that I have been given. I was cheated by company Contract was signed while representing No No No Yes No No Note No Neutral 0.59188 Unresolved Follow Up Unauthorized Activity 168 GC-1393 C0041 IL 3246113 US US Business Banking FIS FIS Complaint Priority Complaint Applicant Open 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 System Other Business Lending West 1.00E+14 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No No Yes Yes No Chat Yes Negative 0.47011 Likely SP Manipulation of sales 169 GC-1394 C0042 IL 3246157 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Attorney Resolved-Completed 08/01/16 03/03/16 09/02/16 01/08/00 07/08/05 09/03/17 Procedures Age Credit Card East 1.00E+14 E PRIVACY TERMS I was misrepresented There was a System problem which cased this issue No No No Yes Yes No Note No Neutral 0.38019 3-5 days Pass Misleading information 170 GC-1395 C0043 IL 3246208 US US Consumer Banking CCS CCS Complaint Priority Complaint Carmember Resolved-Completed 09/02/16 09/03/16 10/03/16 01/09/00 07/08/05 10/04/17 Customer Service Handicap Checking East 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes No Yes No Chat No Negative 0.62428 5-10 days Review Completed Manipulation of sales 171 GC-1396 C0044 IL 3246241 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry CFPB Resolved-Completed 03/02/17 10/04/17 11/04/17 01/03/00 07/09/05 11/05/17 Fulfillment National Origin Credit Card East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE Sales person sold me card deceitfully Customer was not aware of his/her strategies No No Yes No Yes Yes Note No Neutral 0.88802 Under 3 days Likely SP Misleading information 172 GC-1397 C0045 IL 3246275 US US Business Banking ENR ENR Complaint Priority Complaint Facebook Resolved-Completed 11/04/16 11/05/16 12/05/16 01/11/00 07/08/05 12/06/17 Non Company Error Other Business Lending Center 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No Yes No Chat Yes Negative 0.36135 Unresolved Pass Inappropriate Sales Tactics 173 GC-1398 C0046 OH 3246289 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Merchant Resolved-Completed 12/05/16 12/05/16 12/05/16 01/12/00 07/08/05 12/03/17 System Age Credit Card West 1.00E+14 I CONFUSION ACCOUNT CANCELLED Company lied Contract was signed while representing No No No No No Yes Note No Neutral 0.98066 10+ days Review Completed Inappropriate Sales Tactics 174 GC-1399 E0011 NY 3246264 US US Consumer Banking AAC AAC Complaint Priority Complaint Additional Resolved-Completed 08/06/16 08/07/16 09/07/16 01/08/00 07/08/05 09/08/17 Procedures Handicap Credit Card East 1.00E+14 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes No Yes No Yes Chat No Negative 0.71307 3-5 days Review Needed Unauthorized Activity 175 GC-1400 C0047 OH 3246320 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Applicant Resolved-Completed 09/07/16 09/08/16 10/08/16 01/09/00 07/08/05 10/09/17 Fulfillment National Origin Checking East 1.00E+14 A PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No Yes No Yes No Yes Note No Neutral 0.88089 5-10 days Likely SP Manipulation of sales 176 GC-1401 C0048 OH 3246357 US US Consumer Banking DCM DCM Complaint Priority Complaint Attorney Resolved-Completed 10/08/16 10/09/16 11/09/16 01/10/00 07/08/05 11/10/17 Non Company Error Other Checking East 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes Yes No Yes Chat No Negative 0.88226 Under 3 days Pass Inappropriate Sales Tactics 177 GC-1402 C0049 OH 3246388 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Carmember Resolved-Completed 04/03/17 11/10/17 12/10/17 01/04/00 07/09/05 12/11/17 System Age Credit Card West 1.00E+14 D TRAVEL DISPUTE CLAIMS I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No No Yes Yes No No Note No Neutral 0.61288 Unresolved Review Completed Misleading information 178 GC-1403 C0050 OH 3246417 US US Business Banking FIS FIS Complaint Priority Complaint CFPB Open 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 Fulfillment Handicap Business Lending West 1.00E+14 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No Yes Yes Chat Yes Negative 0.89997 Review Needed Inappropriate Sales Tactics 179 GC-1404 E0001 DC 3246102 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Facebook Pending 10/08/16 10/09/16 11/09/16 01/10/00 07/08/05 Non Company Error National Origin Checking East 1.00E+14 F CONFUSION CUSTOMER I was misrepresented Contract was signed while representing No Yes No No Yes Yes Note No Neutral 0.78982 Likely SP Inappropriate Sales Tactics 180 GC-1405 E0012 NY 3246297 US US Consumer Banking CCS CCS Complaint Priority Complaint Merchant Resolved-Completed 07/03/17 07/03/17 12/10/16 01/07/00 07/09/05 12/11/17 System Other Checking West 1.00E+14 G DISSATISFACTION REBATE "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No No No Yes No Chat No Neutral 0.48581 Under 3 days Pass Unauthorized Activity 181 GC-1406 E0002 DC 3246119 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Additional Open 03/02/17 09/08/17 10/08/17 01/03/00 07/09/05 Non Company Error Other Business Lending West 1.00E+14 H PRIVACY TERMS Sales person sold me card deceitfully There was a System problem which cased this issue No No No No Yes Yes Note No Negative 0.76574 Review Needed Misleading information 182 GC-1407 E0003 PA 3246137 US US Consumer Banking ENR ENR Complaint Priority Complaint Additional Pending 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 Customer Service Age Credit Card Center 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes Yes Yes Yes No Chat Yes Negative 0.11801 Likely SP Inappropriate Sales Tactics 183 GC-1408 E0011 NY 3246264 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Applicant Resolved-Completed 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 12/03/17 Fulfillment Handicap Credit Card Center 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE Company lied Customer was not aware of his/her strategies No Yes Yes Yes No No Note No Neutral 0.34468 5-10 days Pass Unauthorized Activity 184 GC-1409 E0004 PA 3246147 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Pending 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 Non Company Error National Origin Credit Card West 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes Yes Yes Yes No Yes Chat Yes Negative 0.80749 Review Needed Manipulation of sales 185 GC-1410 E0012 NY 3246297 US US Consumer Banking TSC TSC Complaint General Complaint & Inquiry Carmember Resolved-Completed 07/03/17 07/03/17 12/09/16 01/07/00 07/09/05 12/10/17 System Other Checking East 1.00E+14 A ACCOUNT MAINTENANCE ANONYMOUS "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided No No No Yes No Yes Note Yes Negative 0.74107 Unresolved Review Needed Unauthorized Activity 186 GC-1411 E0005 PA 3246155 US US Business Banking AAC AAC Complaint Priority Complaint CFPB Resolved-Completed 12/05/16 12/05/16 12/05/16 01/12/00 07/08/05 12/03/17 Procedures Age Business Lending East 1.00E+14 C CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes No No No No No Chat No Negative 0.34712 10+ days Pass Inappropriate Sales Tactics 187 GC-1412 E0006 MA 3246178 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Facebook Resolved-Completed 08/06/16 08/07/16 09/07/16 01/08/00 07/08/05 09/08/17 Customer Service Handicap Checking East 1.00E+14 D DISSATISFACTION ATM RELATED I am very upset with the misinformation that I have been given. I was cheated by company Settlement was made No No No No No Yes Note No Neutral 0.78297 3-5 days Review Completed Misleading information 188 GC-1413 E0007 MA 3246188 US US Consumer Banking DCM DCM Complaint Priority Complaint Merchant Resolved-Completed 09/07/16 09/08/16 10/08/16 01/09/00 07/08/05 10/09/17 Fulfillment National Origin Credit Card East 1.00E+14 E PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes No Yes No Yes No Chat No Negative 0.46065 5-10 days Pass Manipulation of sales 189 GC-1414 E0011 NY 3246264 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Additional Resolved-Completed 10/08/16 10/09/16 11/09/16 01/10/00 07/08/05 11/10/17 Non Company Error Other Credit Card East 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR I am very upset with the misinformation that I have been given. I was cheated by company Case has been filed No No Yes No Yes No Note No Neutral 0.17184 10+ days Pass Unauthorized Activity 190 GC-1415 E0008 MA 3246199 US US Consumer Banking FIS FIS Complaint Priority Complaint Applicant Resolved-Completed 11/09/16 11/10/16 12/10/16 01/11/00 07/08/05 12/11/17 System Age Credit Card East 1.00E+14 G TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No Yes Yes Yes No Chat Yes Neutral 0.67350 3-5 days Pass Inappropriate Sales Tactics 191 GC-1416 E0012 NY 3246297 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Attorney Resolved-Completed 04/10/17 12/10/16 12/10/16 01/04/00 07/09/05 12/03/17 Procedures Handicap Checking East 1.00E+14 H ACCOUNT MAINTENANCE COST "[6:30 PM] ASSOCIATE : I see that you requested to speak with someone about new checking account. Please provide your account information. [12:32 PM] CUSTOMER: Hi, I recently got a notification about a new account, whcih I never opened. [12:32 PM] ASSOCIATE: I'm sorry to hear that. Our records indicated that you enrolled on July 4, 2017. [12:33 PM] CUSTOMER: I am telling you that I never opened this account. [12:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel all of my cards with your company. [12:35 PM] ASSOCIATE: I am sorry that your experience with us has upset you. [12:36 PM] CUSTOMER : That's all you're going to say? Let me speak with your supervisor. [12:36 PM] ASSOCIATE : Certainly, please hold." Clarification was provided No No No Yes Yes No Note No Negative 0.27820 5-10 days Review Completed Unauthorized Activity 192 GC-1417 E0009 MA 3246219 US US Consumer Banking CCS CCS Complaint Priority Complaint Carmember Resolved-Completed 03/02/17 09/08/17 10/08/17 01/03/00 07/09/05 10/09/17 Customer Service National Origin Credit Card East 1.00E+14 I CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes No No Yes Yes No Chat No Negative 0.22460 10+ days Follow Up Misleading information 193 GC-1418 E0010 MA 3246243 US US Business Banking DCM DCM Complaint General Complaint & Inquiry CFPB Pending 10/08/16 10/09/16 11/09/16 01/10/00 07/08/05 Fulfillment Other Business Lending West 1.00E+14 J DISSATISFACTION REBATE I am very upset with the misinformation that I have been given. I was cheated by company Settlement was made No No No Yes No Yes Note No Negative 0.71600 Follow Up Manipulation of sales 194 GC-1419 E0011 NY 3246278 US US Consumer Banking ENR ENR Complaint Priority Complaint Facebook Resolved-Completed 11/09/16 11/10/16 12/10/16 01/11/00 07/08/05 12/11/17 Non Company Error Age Credit Card East 1.00E+14 A PRIVACY TERMS I am very upset with the misinformation that I have been given. I was cheated by company There was a System problem which cased this issue No Yes No No No No Note No Negative 0.52928 Unresolved Follow Up Unauthorized Activity 195 GC-1420 E0011 NY 3246259 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Merchant Open 04/03/17 12/10/17 12/10/17 01/04/00 07/09/05 System Handicap Checking East 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes Yes Yes No Chat No Negative 0.19280 Review Needed Misleading information 196 GC-1421 E0012 NY 3246281 US US Business Banking AAC AAC Complaint Priority Complaint Additional Pending 07/01/17 08/02/17 09/02/17 01/07/00 07/09/05 Procedures National Origin Business Lending West 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE Company lied Customer was not aware of his/her strategies No No No No No Yes Note No Neutral 0.92642 Follow Up Manipulation of sales 197 GC-1422 E0011 NY 3246278 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Applicant Resolved-Completed 09/02/16 09/03/16 10/03/16 01/09/00 07/08/05 10/04/17 Customer Service Other Checking East 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes Yes No Yes Chat No Negative 0.81811 5-10 days Likely SP Unauthorized Activity 198 GC-1423 E0013 NY 3246298 US US Business Banking DCM DCM Complaint Priority Complaint Attorney Resolved-Completed 03/02/17 10/04/17 11/04/17 01/03/00 07/09/05 11/05/17 Fulfillment Age Business Lending East 1.00E+14 F CONFUSION ACCOUNT CANCELLED Statement charged my illegally Contract was signed while representing No No No Yes Yes No Note No Neutral 0.65586 Under 3 days Review Completed Misleading information 199 GC-1424 E0014 NY 3246318 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Carmember Resolved-Completed 04/03/17 11/05/17 12/05/17 01/04/00 07/09/05 12/06/17 Non Company Error Handicap Credit Card East 1.00E+14 G DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes No No Yes No Chat Yes Negative 0.12670 Unresolved Review Needed Misleading information 200 GC-1425 E0012 NY 3246297 US US Consumer Banking FIS FIS Complaint Priority Complaint CFPB Resolved-Completed 04/05/17 04/05/17 04/05/17 01/04/00 07/09/05 12/03/17 System National Origin Checking East 1.00E+14 H PRIVACY BILLING ODDER "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No No No No No Yes Note Yes Neutral 0.77967 10+ days Follow Up Unauthorized Activity 201 GC-1426 E0011 NY 3246278 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Facebook Open 08/06/16 08/07/16 09/07/16 01/08/00 07/08/05 Procedures Other Credit Card East 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes No No No Chat No Negative 0.64597 Likely SP Unauthorized Activity 202 GC-1427 E0015 NY 3246338 US US Consumer Banking CCS CCS Complaint Priority Complaint Merchant Pending 03/02/17 09/08/17 10/08/17 01/03/00 07/09/05 Customer Service Age Credit Card Center 1.00E+14 J TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No No Yes No No No Note No Neutral 0.38673 Pass Misleading information 203 GC-1428 E0011 NY 3246278 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Additional Resolved-Completed 10/08/16 10/09/16 11/09/16 01/10/00 07/08/05 11/10/17 Fulfillment Handicap Credit Card East 1.00E+14 A ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes No Yes Chat No Negative 0.95014 Under 3 days Review Completed Unauthorized Activity 204 GC-1429 E0012 NY 3246297 US US Consumer Banking ENR ENR Complaint Priority Complaint Applicant Resolved-Completed 07/03/17 07/03/17 12/10/16 01/07/00 07/09/05 12/11/17 Non Company Error National Origin Checking East 1.00E+14 C CONFUSION CUSTOMER "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No No No Yes No No Note No Neutral 0.28100 Unresolved Follow Up Unauthorized Activity 205 GC-1430 E0016 NY 3246361 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Attorney Open 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 System Other Merchant Services East 1.00E+14 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No No Yes Yes No Chat No Negative 0.04247 Likely SP Manipulation of sales 206 GC-1431 E0011 NY 3246278 US US Consumer Banking AAC AAC Complaint Priority Complaint Carmember Resolved-Completed 08/01/16 08/02/16 09/02/16 01/08/00 07/08/05 09/03/17 Procedures Age Credit Card Center 1.00E+14 E PRIVACY TERMS I was misrepresented There was a System problem which cased this issue No No No Yes Yes No Note Yes Neutral 0.31467 3-5 days Pass Unauthorized Activity 207 GC-1432 E0017 NY 3246389 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry CFPB Resolved-Completed 09/02/16 09/03/16 10/03/16 01/09/00 07/08/05 10/04/17 Customer Service Handicap Checking Center 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes No Yes Yes Chat No Negative 0.95859 5-10 days Review Completed Inappropriate Sales Tactics 208 GC-1433 E0011 NY 3246278 US US Consumer Banking DCM DCM Complaint Priority Complaint Facebook Resolved-Completed 10/03/16 10/04/16 11/04/16 01/10/00 07/08/05 11/05/17 Fulfillment National Origin Credit Card East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE Sales person sold me card deceitfully Customer was not aware of his/her strategies No Yes Yes No Yes No Note Yes Neutral 0.47681 Under 3 days Likely SP Unauthorized Activity 209 GC-1434 E0018 NY 3246416 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Merchant Resolved-Completed 11/04/16 11/05/16 12/05/16 01/11/00 07/08/05 12/06/17 Non Company Error Other Credit Card East 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No Yes No Chat Yes Negative 0.29769 Unresolved Pass Manipulation of sales 210 GC-1435 E0019 NY 3246431 US US Consumer Banking FIS FIS Complaint Priority Complaint Additional Resolved-Completed 04/03/17 12/05/17 12/05/17 01/04/00 07/09/05 12/03/17 System Age Checking West 1.00E+14 I CONFUSION ACCOUNT CANCELLED Company lied Contract was signed while representing No No No No No No Note No Neutral 0.27565 10+ days Review Completed Misleading information 211 GC-1436 E0020 NY 3246450 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Applicant Resolved-Completed 08/06/16 08/07/16 09/07/16 01/08/00 07/08/05 09/08/17 Procedures Handicap Business Lending West 1.00E+14 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No No Yes No No Chat No Negative 0.29632 3-5 days Review Needed Misleading information 212 GC-1437 E0021 NC 3246493 US US Consumer Banking CCS CCS Complaint Priority Complaint Attorney Resolved-Completed 09/07/16 09/08/16 10/08/16 01/09/00 07/08/05 10/09/17 Fulfillment National Origin Checking Center 1.00E+14 A PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No No No Yes No Yes Note No Neutral 0.91303 5-10 days Likely SP Manipulation of sales 213 GC-1438 E0022 NC 3246501 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Carmember Resolved-Completed 03/02/17 10/09/17 11/09/17 01/03/00 07/09/05 11/10/17 Non Company Error Other Merchant Services East 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes Yes No No Chat No Negative 0.06867 Under 3 days Pass Misleading information 214 GC-1439 E0011 NY 3246278 US US Consumer Banking ENR ENR Complaint Priority Complaint CFPB Resolved-Completed 11/09/16 11/10/16 12/10/16 01/11/00 07/08/05 12/11/17 System Age Checking West 1.00E+14 D TRAVEL DISPUTE CLAIMS I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No Yes Yes Yes No Yes Note Yes Neutral 0.87367 Unresolved Review Completed Unauthorized Activity 215 GC-1440 E0023 NC 3246509 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Facebook Open 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 Fulfillment Handicap Checking Center 1.00E+14 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No Yes No Chat No Negative 0.41874 Review Needed Inappropriate Sales Tactics 216 GC-1441 E0024 GA 3246517 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Resolved-Completed 11/08/16 11/09/16 12/09/16 01/11/00 07/08/05 12/10/17 Non Company Error National Origin Credit Card Center 1.00E+14 F CONFUSION CUSTOMER I was misrepresented Contract was signed while representing No No No No Yes No Note No Neutral 0.22025 5-10 days Likely SP Inappropriate Sales Tactics 217 GC-1442 E0012 NY 3246297 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Additional Resolved-Completed 04/05/17 04/05/17 04/05/17 01/04/00 07/09/05 12/03/17 System Other Checking East 1.00E+14 G DISSATISFACTION REBATE "[6:30 PM] ASSOCIATE : I see that you requested to speak with someone about new checking account. Please provide your account information. [12:32 PM] CUSTOMER: Hi, I recently got a notification about a new account, whcih I never opened. [12:32 PM] ASSOCIATE: I'm sorry to hear that. Our records indicated that you enrolled on July 4, 2017. [12:33 PM] CUSTOMER: I am telling you that I never opened this account. [12:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel all of my cards with your company. [12:35 PM] ASSOCIATE: I am sorry that your experience with us has upset you. [12:36 PM] CUSTOMER : That's all you're going to say? Let me speak with your supervisor. [12:36 PM] ASSOCIATE : Certainly, please hold." Settlement was made Yes No No No Yes Yes Chat Yes Neutral 0.91087 Under 3 days Pass Unauthorized Activity 218 GC-1443 E0025 GA 3246525 US US Consumer Banking DCM DCM Complaint Priority Complaint Cardmember Basic Resolved-Completed 08/06/16 08/07/16 09/07/16 01/08/00 07/08/05 09/08/17 Non Company Error National Origin Checking East 1.00E+14 H PRIVACY TERMS Sales person sold me card deceitfully There was a System problem which cased this issue No Yes No No Yes No Note No Negative 0.65739 Unresolved Review Completed Misleading information 219 GC-1444 E0011 NY 3246278 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Additional Resolved-Completed 09/07/16 09/08/16 10/08/16 01/09/00 07/08/05 10/09/17 System Other Checking Center 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes Yes Yes Yes No Chat Yes Negative 0.56352 3-5 days Likely SP Unauthorized Activity 220 GC-1445 W0026 CA 3246116 US US Consumer Banking FIS FIS Complaint Priority Complaint Applicant Resolved-Completed 03/02/17 10/09/17 11/09/17 01/03/00 07/09/05 11/10/17 Procedures Age Checking Center 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE Company lied Customer was not aware of his/her strategies No Yes Yes Yes No Yes Note No Neutral 0.85596 5-10 days Pass Misleading information 221 GC-1446 E0011 NY 3246278 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Attorney Resolved-Completed 11/09/16 11/10/16 12/10/16 01/11/00 07/08/05 12/11/17 Customer Service Handicap Credit Card West 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No Yes Yes No Yes Chat No Negative 0.98792 Under 3 days Review Completed Unauthorized Activity 222 GC-1447 W0027 CA 3246170 US US Business Banking TSC TSC Complaint Priority Complaint Carmember Resolved-Completed 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 12/03/17 Fulfillment National Origin Business Lending Center 1.00E+14 C CONFUSION ACCOUNT CANCELLED Statement charged my illegally Contract was signed while representing No Yes No Yes No No Note Yes Negative 0.11653 Unresolved Review Needed Inappropriate Sales Tactics 223 GC-1448 E0011 NY 3246278 US US Business Banking AAC AAC Complaint General Complaint & Inquiry CFPB Resolved-Completed 09/07/16 09/08/16 10/08/16 01/09/00 07/08/05 10/09/17 Non Company Error Other Business Lending East 1.00E+14 D DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No No No No Yes Chat No Negative 0.99415 10+ days Pass Unauthorized Activity 224 GC-1449 E0012 NY 3246297 US US Consumer Banking CCS CCS Complaint Priority Complaint Facebook Pending 07/01/17 10/09/17 11/09/17 01/07/00 07/09/05 System Age Checking East 1.00E+14 E PRIVACY BILLING ODDER "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No Yes No No No Yes Note Yes Neutral 0.90132 Review Needed Unauthorized Activity 225 GC-1450 W0028 CA 3246206 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Merchant Resolved-Completed 04/03/17 11/10/17 12/10/17 01/04/00 07/09/05 12/11/17 Procedures Handicap Credit Card Center 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes No Yes Yes Chat No Negative 0.80375 5-10 days Pass Misleading information 226 GC-1451 W0029 CA 3246235 US US Consumer Banking ENR ENR Complaint Priority Complaint Additional Open 04/03/17 12/10/17 12/10/17 01/04/00 07/09/05 Customer Service National Origin Credit Card East 1.00E+14 G TRAVEL DISPUTE CLAIMS I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No Yes Yes No Yes Yes Note No Neutral 0.79017 Pass Misleading information 227 GC-1452 E0012 NY 3246281 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Applicant Pending 07/01/17 08/02/17 09/02/17 01/07/00 07/09/05 Fulfillment Other Business Lending Center 1.00E+14 H ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes Yes No Chat Yes Neutral 0.15173 Pass Unauthorized Activity 228 GC-1453 W0030 CA 3246267 US US Business Banking AAC AAC Complaint Priority Complaint Attorney Resolved-Completed 09/02/16 09/03/16 10/03/16 01/09/00 07/08/05 10/04/17 Non Company Error Age Business Lending East 1.00E+14 I CONFUSION CUSTOMER I am very upset with the misinformation that I have been given. I was cheated by company Contract was signed while representing No Yes No Yes Yes No Note No Negative 0.16035 5-10 days Review Completed Manipulation of sales 229 GC-1454 E0012 NY 3246297 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Resolved-Completed 07/01/17 10/04/17 11/04/17 01/07/00 07/09/05 11/05/17 System Handicap Checking East 1.00E+14 J DISSATISFACTION REBATE "[6:30 PM] ASSOCIATE : I see that you requested to speak with someone about new checking account. Please provide your account information. [12:32 PM] CUSTOMER: Hi, I recently got a notification about a new account, whcih I never opened. [12:32 PM] ASSOCIATE: I'm sorry to hear that. Our records indicated that you enrolled on July 4, 2017. [12:33 PM] CUSTOMER: I am telling you that I never opened this account. [12:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel all of my cards with your company. [12:35 PM] ASSOCIATE: I am sorry that your experience with us has upset you. [12:36 PM] CUSTOMER : That's all you're going to say? Let me speak with your supervisor. [12:36 PM] ASSOCIATE : Certainly, please hold." Settlement was made Yes No No Yes Yes No Chat No Negative 0.46243 10+ days Follow Up Unauthorized Activity 230 GC-1455 W0031 CA 3246287 US US Consumer Banking DCM DCM Complaint Priority Complaint CFPB Resolved-Completed 11/04/16 11/05/16 11/06/16 01/11/00 07/08/05 11/07/17 Procedures National Origin Checking West 1.00E+14 A PRIVACY TERMS I am very upset with the misinformation that I have been given. I was cheated by company There was a System problem which cased this issue No No No Yes No No Note No Negative 0.50445 3-5 days Follow Up Inappropriate Sales Tactics 231 GC-1456 W0032 CA 3246306 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Resolved-Completed 04/03/17 12/06/17 12/07/17 01/04/00 07/09/05 12/08/17 Customer Service Other Checking Center 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT I am very upset with the misinformation that I have been given. I was cheated by company Case has been filed No Yes No No No No Note Yes Negative 0.54110 Unresolved Follow Up Misleading information 232 GC-1457 W0033 CA 3246325 US US Consumer Banking FIS FIS Complaint Priority Complaint Merchant Open 08/06/16 08/07/16 08/08/16 01/08/00 07/08/05 Fulfillment Age Checking West 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No Yes Yes Yes No Chat No Negative 0.34804 Review Needed Inappropriate Sales Tactics 233 GC-1458 E0012 NY 3246297 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Pending 07/07/17 09/08/17 09/11/17 01/07/00 07/09/05 Non Company Error Handicap Checking West 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided No No No No No No Note No Neutral 0.00614 Follow Up Unauthorized Activity 234 GC-1459 W0034 CA 3246368 US US Business Banking CCS CCS Complaint Priority Complaint Applicant Resolved-Completed 10/08/16 10/09/16 10/10/16 01/10/00 07/08/05 10/11/17 System National Origin Merchant Services East 1.00E+14 F CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes No Yes Yes No No Chat Yes Negative 0.24379 5-10 days Likely SP Inappropriate Sales Tactics 235 GC-1460 E0012 NY 3246281 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Attorney Resolved-Completed 07/07/17 11/10/17 11/13/17 01/07/00 07/09/05 11/14/17 Procedures Other Business Lending West 1.00E+14 G DISSATISFACTION ATM RELATED Statement charged my illegally Settlement was made No No No Yes Yes No Note No Neutral 0.68713 Under 3 days Review Completed Unauthorized Activity 236 GC-1461 W0035 CA 3246392 US US Consumer Banking ENR ENR Complaint Priority Complaint Carmember Open 04/03/17 12/11/17 12/12/17 01/04/00 07/09/05 Customer Service Age Checking West 1.00E+14 H PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes No No No Yes No Chat No Negative 0.65493 Review Needed Misleading information 237 GC-1462 W0036 CA 3246420 US US Business Banking FIS FIS Complaint General Complaint & Inquiry CFPB Resolved-Completed 08/01/16 08/02/16 08/03/16 01/08/00 07/08/05 08/04/17 Fulfillment Handicap Business Lending East 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR Company lied Case has been filed No No No No No No Note No Neutral 0.41214 10+ days Follow Up Inappropriate Sales Tactics 238 GC-1463 E0012 NY 3246281 US US Business Banking AAC AAC Complaint Priority Complaint Facebook Resolved-Completed 06/07/17 09/03/17 09/05/17 01/06/00 07/09/05 09/06/17 Non Company Error National Origin Business Lending Center 1.00E+14 J TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No Yes No No No Chat Yes Negative 0.62640 3-5 days Likely SP Unauthorized Activity 239 GC-1464 E0012 NY 3246281 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Merchant Resolved-Completed 06/07/17 10/04/17 10/05/17 01/06/00 07/09/05 10/06/17 System Other Credit Card Center 1.00E+14 A ACCOUNT MAINTENANCE COST Statement charged my illegally Clarification was provided No No Yes No No No Note No Neutral 0.24228 5-10 days Pass Unauthorized Activity 240 GC-1465 W0037 CA 3246444 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Resolved-Completed 04/03/17 11/05/17 11/07/17 01/04/00 07/09/05 11/08/17 Procedures Age Checking East 1.00E+14 C CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes No Yes Yes No No Chat No Negative 0.17357 Under 3 days Review Completed Misleading information 241 GC-1466 W0038 CA 3246467 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Applicant Resolved-Completed 12/05/16 12/06/16 12/07/16 01/12/00 07/08/05 12/08/17 Customer Service Handicap Merchant Services West 1.00E+14 D DISSATISFACTION REBATE I am very upset with the misinformation that I have been given. I was cheated by company Settlement was made No Yes No Yes No Yes Note No Neutral 0.92273 Unresolved Follow Up Manipulation of sales 242 GC-1467 E0012 NY 3246281 US US Consumer Banking FIS FIS Complaint Priority Complaint Attorney Resolved-Completed 06/07/17 08/07/17 08/08/17 01/06/00 07/09/05 08/09/17 Fulfillment National Origin Credit Card West 1.00E+14 E PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes No No Yes Yes No Chat No Negative 0.50155 10+ days Likely SP Unauthorized Activity 243 GC-1468 E0012 NY 3246297 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Carmember Resolved-Completed 07/07/17 09/08/17 09/11/17 01/07/00 07/09/05 09/12/17 Non Company Error Other Checking West 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT "[10:52 PM] CUSTOMER: I am very upset with the misinformation that I have been given. [10:52 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [10:52 PM] CUSTOMER: How long is this going to take? [10:53 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [10:53 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. [10:53 PM] CUSTOMER: This is ridiculous, I am going to tell my friends and co-workers about this situation and they will not be happy. [10:53 PM] CUSTOMER: Please give me the promotion that I signed up for. [10:53 PM] CUSTOMER: She promised me that I would receive my bonus points. [10:54 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [10:54 PM] ASSOCIATE: I can only offer you the promotions that are available. The one that you were promised does not exist. [10:55 PM] CUSTOMER: I deserve to recieve whatever promotion that I was promised. [10:54 PM] ASSOCIATE: I understand you feel this way, however I am unable to alter the promotion. [10:55 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you." Case has been filed No No No Yes Yes No Note No Neutral 0.28532 3-5 days Pass Misleading information 244 GC-1469 W0039 WA 3246477 US US Consumer Banking CCS CCS Complaint Priority Complaint CFPB Resolved-Completed 10/08/16 10/09/16 11/09/16 01/10/00 07/08/05 11/10/17 System Age Credit Card West 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No Yes No Yes No Chat No Negative 0.49771 5-10 days Review Completed Manipulation of sales 245 GC-1470 E0012 NY 3246281 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Facebook Resolved-Completed 03/09/17 11/10/17 12/10/17 01/03/00 07/09/05 12/11/17 Procedures Handicap Business Lending Center 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS Sales person sold me card deceitfully Clarification was provided No No Yes No Yes No Note Yes Neutral 0.57218 Under 3 days Likely SP Unauthorized Activity 246 GC-1471 E0012 NY 3246281 US US Consumer Banking ENR ENR Complaint Priority Complaint Merchant Open 03/10/17 12/10/17 12/10/17 01/03/00 07/09/05 Fulfillment National Origin Credit Card Center 1.00E+14 I CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes No Yes No Yes No Chat No Negative 0.28537 Pass Unauthorized Activity 247 GC-1472 E0012 NY 3246291 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Additional Pending 03/08/17 10/09/17 11/09/17 01/03/00 07/09/05 Non Company Error Other Checking East 1.00E+14 J DISSATISFACTION ATM RELATED Company lied Settlement was made No No No No No No Note Yes Neutral 0.45600 Review Needed Unauthorized Activity 248 GC-1473 E0012 NY 3246281 US US Business Banking AAC AAC Complaint Priority Complaint Applicant Resolved-Completed 03/09/17 11/10/17 12/10/17 01/03/00 07/09/05 12/11/17 System Age Merchant Services East 1.00E+14 A PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes No No Yes No No Chat No Negative 0.33991 3-5 days Review Needed Unauthorized Activity 249 GC-1474 W0040 WA 3246485 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Attorney Open 09/07/16 09/08/16 10/08/16 01/09/00 07/08/05 Fulfillment Handicap Business Lending West 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR Statement charged my illegally Case has been filed No No No Yes No No Note No Neutral 0.25247 Likely SP Inappropriate Sales Tactics 250 GC-1475 C0041 IL 3246113 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Pending 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 Non Company Error National Origin Credit Card East 1.00E+14 D TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes Yes Yes Yes No No Chat No Negative 0.45509 Pass Manipulation of sales 251 GC-1476 C0042 IL 3246157 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry CFPB Resolved-Completed 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 12/03/17 System Other Credit Card East 1.00E+14 E ACCOUNT MAINTENANCE COST I am very upset with the misinformation that I have been given. I was cheated by company Clarification was provided No Yes Yes Yes No No Note No Neutral 0.11041 Unresolved Review Completed Manipulation of sales 252 GC-1477 C0043 IL 3246208 US US Business Banking FIS FIS Complaint Priority Complaint Facebook Pending 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 Non Company Error Other Business Lending Center 1.00E+14 F CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes No Yes No Yes No Chat No Negative 0.09570 Review Needed Inappropriate Sales Tactics 253 GC-1478 C0044 IL 3246241 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Merchant Resolved-Completed 04/03/17 11/09/17 12/09/17 01/04/00 07/09/05 12/10/17 Customer Service Age Checking East 1.00E+14 G DISSATISFACTION REBATE I was misrepresented Settlement was made No No No No Yes No Note No Neutral 0.29377 5-10 days Likely SP Misleading information 254 GC-1479 E0012 NY 3246291 US US Consumer Banking CCS CCS Complaint Priority Complaint Additional Resolved-Completed 04/05/17 12/05/17 12/05/17 01/04/00 07/09/05 12/03/17 Fulfillment Handicap Checking Center 1.00E+14 H PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes Yes No No Yes Yes Chat No Neutral 0.78642 Under 3 days Pass Unauthorized Activity 255 GC-1480 E0012 NY 3246281 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Additional Resolved-Completed 05/06/17 08/07/17 09/07/17 01/05/00 07/09/05 09/08/17 Non Company Error National Origin Merchant Services Center 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT Sales person sold me card deceitfully Case has been filed No No No No Yes No Note No Negative 0.00270 Unresolved Review Completed Unauthorized Activity 256 GC-1481 C0045 IL 3246275 US US Business Banking ENR ENR Complaint Priority Complaint Applicant Resolved-Completed 01/02/17 01/03/17 10/08/17 01/01/00 07/09/05 10/09/17 System Other Merchant Services East 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No Yes Yes Yes Yes Chat No Negative 0.99000 3-5 days Likely SP Misleading information 257 GC-1482 E0012 NY 3246291 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Attorney Resolved-Completed 02/02/17 02/03/17 11/09/17 01/02/00 07/09/05 11/10/17 Procedures Age Credit Card East 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE Company lied Customer was not aware of his/her strategies No No Yes Yes No No Note No Neutral 0.65193 5-10 days Pass Misleading information 258 GC-1483 E0012 NY 3246291 US US Business Banking AAC AAC Complaint Priority Complaint Carmember Resolved-Completed 03/02/17 03/03/17 12/10/17 01/03/00 07/09/05 12/11/17 Customer Service Handicap Business Lending Center 1.00E+14 A ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes Yes No No Chat No Negative 0.01388 Under 3 days Review Completed Unauthorized Activity 259 GC-1484 C0046 OH 3246289 US US Consumer Banking TSC TSC Complaint General Complaint & Inquiry CFPB Resolved-Completed 04/02/17 04/02/17 04/02/17 01/04/00 07/09/05 12/03/17 Fulfillment National Origin Credit Card East 1.00E+14 C CONFUSION ACCOUNT CANCELLED Statement charged my illegally Contract was signed while representing No Yes No Yes No No Note No Negative 0.41238 Unresolved Review Needed Misleading information 260 GC-1485 C0047 OH 3246320 US US Consumer Banking AAC AAC Complaint Priority Complaint Facebook Resolved-Completed 05/02/17 05/03/17 10/08/17 01/05/00 07/09/05 10/09/17 Non Company Error Other Checking East 1.00E+14 D DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes No No No No Chat No Negative 0.53701 10+ days Pass Manipulation of sales 261 GC-1486 C0048 OH 3246357 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Merchant Pending 07/02/17 06/03/17 11/09/17 01/07/00 07/09/05 System Age Checking East 1.00E+14 E PRIVACY BILLING ODDER I am very upset with the misinformation that I have been given. I was cheated by company There was a System problem which cased this issue No No No No No Yes Note No Neutral 0.88481 Review Needed Misleading information 262 GC-1487 C0049 OH 3246388 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Resolved-Completed 07/02/17 07/03/17 12/10/17 01/07/00 07/09/05 12/11/17 Procedures Handicap Credit Card East 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes No Yes No Chat No Negative 0.01814 5-10 days Pass Misleading information 263 GC-1488 C0050 OH 3246417 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Applicant Open 08/02/16 08/02/16 08/02/16 01/08/00 07/08/05 Customer Service National Origin Credit Card East 1.00E+14 G TRAVEL DISPUTE CLAIMS I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No No Yes No Yes Yes Note Yes Neutral 0.89507 Pass Misleading information 264 GC-1489 E0012 NY 3246291 US US Business Banking FIS FIS Complaint Priority Complaint Attorney Pending 04/02/17 09/03/17 09/02/17 01/04/00 07/09/05 Fulfillment Other Merchant Services East 1.00E+14 H ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes Yes No Chat No Neutral 0.31249 Pass Unauthorized Activity 265 GC-1490 E0012 NY 3246291 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Carmember Resolved-Completed 03/02/17 10/03/17 10/03/17 01/03/00 07/09/05 10/04/17 Non Company Error Age Credit Card East 1.00E+14 I CONFUSION CUSTOMER I am very upset with the misinformation that I have been given. I was cheated by company Contract was signed while representing No No No Yes Yes No Note No Negative 0.59104 5-10 days Review Completed Misleading information 266 GC-1491 E0001 DC 3246104 US US Business Banking CCS CCS Complaint Priority Complaint CFPB Resolved-Completed 04/03/17 11/03/17 11/04/17 01/04/00 07/09/05 11/05/17 System Handicap Business Lending East 1.00E+14 J DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No No Yes Yes Yes Chat No Negative 0.85160 10+ days Follow Up Misleading information 267 GC-1492 E0002 DC 3246123 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Facebook Resolved-Completed 12/02/16 12/03/16 11/06/16 01/12/00 07/08/05 11/07/17 Procedures National Origin Credit Card East 1.00E+14 A PRIVACY TERMS I am very upset with the misinformation that I have been given. I was cheated by company There was a System problem which cased this issue No No No Yes No No Note No Negative 0.61057 3-5 days Follow Up Manipulation of sales 268 GC-1493 E0012 NY 3246291 US US Consumer Banking ENR ENR Complaint Priority Complaint Merchant Resolved-Completed 01/03/17 01/04/17 12/07/17 01/01/00 07/09/05 12/08/17 Customer Service Other Checking East 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes Yes Yes No Chat No Negative 0.56765 10+ days Review Needed Misleading information 269 GC-1494 E0012 NY 3246291 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Additional Open 02/03/17 02/04/17 08/08/17 01/02/00 07/09/05 Fulfillment Age Checking Center 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE Company lied Customer was not aware of his/her strategies No No No No No No Note Yes Neutral 0.66915 Follow Up Misleading information 270 GC-1495 E0003 PA 3246138 US US Consumer Banking AAC AAC Complaint Priority Complaint Applicant Pending 03/03/17 03/04/17 09/11/17 01/03/00 07/09/05 Non Company Error Handicap Credit Card West 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes Yes No No Chat No Negative 0.00544 Likely SP Inappropriate Sales Tactics 271 GC-1496 E0012 NY 3246291 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Attorney Resolved-Completed 04/03/17 04/04/17 10/10/17 01/04/00 07/09/05 10/11/17 System National Origin Credit Card East 1.00E+14 F CONFUSION ACCOUNT CANCELLED Statement charged my illegally Contract was signed while representing No No No Yes Yes Yes Note Yes Neutral 0.88617 Under 3 days Review Completed Misleading information 272 GC-1497 E0012 NY 3246291 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Resolved-Completed 05/03/17 05/04/17 11/13/17 01/05/00 07/09/05 11/14/17 Procedures Other Credit Card East 1.00E+14 G DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No No No Yes No Chat No Negative 0.46408 Unresolved Review Needed Unauthorized Activity 273 GC-1498 E0012 NY 3246291 US US Business Banking ENR ENR Complaint General Complaint & Inquiry CFPB Open 06/03/17 06/04/17 12/12/17 01/06/00 07/09/05 Customer Service Age Business Lending East 1.00E+14 H PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No Yes No No No Yes Note No Neutral 0.81458 Follow Up Misleading information 274 GC-1499 E0012 NY 3246291 US US Business Banking FIS FIS Complaint Priority Complaint Facebook Resolved-Completed 07/03/17 07/04/17 08/03/17 01/07/00 07/09/05 08/04/17 Fulfillment Handicap Business Lending Center 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes No No No Chat Yes Negative 0.50513 3-5 days Likely SP Unauthorized Activity 275 GC-1500 E0012 NY 3246291 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Merchant Resolved-Completed 03/02/17 08/04/17 09/05/17 01/03/00 07/09/05 09/06/17 Non Company Error National Origin Credit Card East 1.00E+14 J TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No No Yes No No No Note Yes Neutral 0.49802 5-10 days Pass Misleading information 276 GC-1501 E0004 PA 3246151 US US Consumer Banking CCS CCS Complaint Priority Complaint Additional Resolved-Completed 09/03/16 09/04/16 10/05/16 01/09/00 07/08/05 10/06/17 System Other Checking Center 1.00E+14 A ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes No No Chat Yes Negative 0.35802 Under 3 days Review Completed Inappropriate Sales Tactics 277 GC-1502 E0012 NY 3246291 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Applicant Resolved-Completed 03/02/17 10/04/17 11/07/17 01/03/00 07/09/05 11/08/17 Procedures Age Business Lending West 1.00E+14 C CONFUSION CUSTOMER I am very upset with the misinformation that I have been given. I was cheated by company Contract was signed while representing No No No Yes No Yes Note No Neutral 0.91938 Unresolved Follow Up Unauthorized Activity 278 GC-1503 E0005 PA 3246171 US US Consumer Banking ENR ENR Complaint Priority Complaint Attorney Resolved-Completed 04/03/17 11/04/17 12/07/17 01/04/00 07/09/05 12/08/17 Customer Service Handicap Checking Center 1.00E+14 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No No Yes Yes No Chat No Negative 0.35609 10+ days Likely SP Misleading information 279 GC-1504 E0006 MA 3246179 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Carmember Resolved-Completed 12/03/16 12/04/16 08/08/16 01/12/00 07/08/05 08/09/17 Fulfillment National Origin Merchant Services West 1.00E+14 E PRIVACY TERMS I was misrepresented There was a System problem which cased this issue No Yes No Yes Yes No Note No Neutral 0.01298 3-5 days Pass Manipulation of sales 280 GC-1505 E0007 MA 3246189 US US Consumer Banking AAC AAC Complaint Priority Complaint CFPB Resolved-Completed 03/02/17 09/08/17 09/11/17 01/03/00 07/09/05 09/12/17 Non Company Error Other Credit Card East 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes No Yes No Chat No Negative 0.49993 5-10 days Review Completed Misleading information 281 GC-1506 E0008 MA 3246200 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Facebook Resolved-Completed 03/02/17 10/09/17 11/09/17 01/03/00 07/09/05 11/10/17 System Age Credit Card East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE Sales person sold me card deceitfully Customer was not aware of his/her strategies No No Yes No Yes No Note No Neutral 0.20928 Under 3 days Likely SP Misleading information 282 GC-1507 E0009 MA 3246221 US US Consumer Banking DCM DCM Complaint Priority Complaint Merchant Resolved-Completed 11/09/16 11/10/16 12/10/16 01/11/00 07/08/05 12/11/17 Procedures Handicap Checking West 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No Yes No Chat No Negative 0.25880 Unresolved Pass Inappropriate Sales Tactics 283 GC-1508 E0010 MA 3246245 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Additional Open 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 Fulfillment National Origin Business Lending East 1.00E+14 I CONFUSION ACCOUNT CANCELLED Company lied Contract was signed while representing No No No No No Yes Note No Neutral 0.90588 Review Needed Inappropriate Sales Tactics 284 GC-1509 E0012 NY 3246291 US US Consumer Banking FIS FIS Complaint Priority Complaint Applicant Pending 03/02/17 10/09/17 11/09/17 01/03/00 07/09/05 Non Company Error Other Checking East 1.00E+14 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No No Yes No No Chat No Negative 0.63524 Review Needed Unauthorized Activity 285 GC-1510 E0011 NY 3246261 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Attorney Resolved-Completed 11/09/16 11/10/16 12/10/16 01/11/00 07/08/05 12/11/17 System Age Credit Card East 1.00E+14 A PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No No No Yes No No Note No Neutral 0.55865 5-10 days Likely SP Manipulation of sales 286 GC-1511 E0012 NY 3246291 US US Consumer Banking CCS CCS Complaint Priority Complaint Carmember Open 04/03/17 09/08/17 10/08/17 01/04/00 07/09/05 Fulfillment Handicap Credit Card East 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes Yes No No Chat No Negative 0.53776 Pass Inappropriate Sales Tactics 287 GC-1512 E0012 NY 3246291 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry CFPB Pending 04/03/17 12/10/17 12/10/17 01/04/00 07/09/05 Non Company Error National Origin Checking West 1.00E+14 D TRAVEL DISPUTE CLAIMS I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No No Yes Yes No No Note Yes Neutral 0.00982 Review Needed Unauthorized Activity 288 GC-1513 E0012 NY 3246291 US US Consumer Banking ENR ENR Complaint Priority Complaint Facebook Resolved-Completed 04/03/17 12/10/17 12/10/17 01/04/00 07/09/05 12/03/17 System Other Credit Card West 1.00E+14 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Chat No Negative 0.68894 3-5 days Review Needed Misleading information 289 GC-1514 E0013 NY 3246298 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Merchant Pending 07/10/17 12/10/17 12/10/17 01/07/00 07/09/05 Procedures Age Business Lending East 1.00E+14 F CONFUSION CUSTOMER I was misrepresented Contract was signed while representing No No No No Yes No Note No Neutral 0.54443 Likely SP Inappropriate Sales Tactics 290 GC-1515 E0014 NY 3246319 US US Consumer Banking AAC AAC Complaint Priority Complaint Additional Resolved-Completed 04/03/17 11/09/17 12/09/17 01/04/00 07/09/05 12/10/17 Customer Service Handicap Checking East 1.00E+14 G DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No No No Yes No Chat Yes Neutral 0.13235 Under 3 days Pass Misleading information 291 GC-1516 E0012 NY 3246291 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Cardmember Basic Resolved-Completed 07/05/17 12/05/16 12/05/16 01/07/00 07/09/05 12/03/17 Fulfillment National Origin Checking West 1.00E+14 H PRIVACY TERMS Sales person sold me card deceitfully There was a System problem which cased this issue No Yes No No Yes No Note Yes Negative 0.49327 Unresolved Review Completed Inappropriate Sales Tactics 292 GC-1517 E0012 NY 3246291 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Resolved-Completed 04/03/17 08/07/17 09/07/17 01/04/00 07/09/05 09/08/17 Non Company Error Other Checking West 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes Yes Yes No Chat No Negative 0.22862 3-5 days Likely SP Unauthorized Activity 293 GC-1518 E0016 NY 3246370 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Applicant Resolved-Completed 03/02/17 09/08/17 10/08/17 01/03/00 07/09/05 10/09/17 System Age Credit Card East 1.00E+14 D DISSATISFACTION ATM RELATED Company lied Settlement was made No No Yes Yes No Yes Note Yes Neutral 0.88215 5-10 days Pass Misleading information 294 GC-1519 E0012 NY 3246291 US US Consumer Banking FIS FIS Complaint Priority Complaint Attorney Resolved-Completed 04/03/17 10/09/17 11/09/17 01/04/00 07/09/05 11/10/17 Procedures Handicap Credit Card East 1.00E+14 E PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes Yes Yes Yes No No Chat No Negative 0.62091 Under 3 days Review Completed Misleading information 295 GC-1520 E0017 NY 3246397 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Carmember Resolved-Completed 11/09/16 11/10/16 12/10/16 01/11/00 07/08/05 12/11/17 Customer Service National Origin Business Lending East 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR Statement charged my illegally Case has been filed No No No Yes No No Note Yes Negative 0.60082 Unresolved Review Needed Manipulation of sales 296 GC-1521 E0012 NY 3246291 US US Consumer Banking TSC TSC Complaint Priority Complaint CFPB Resolved-Completed 04/03/17 12/10/17 12/10/17 01/04/00 07/09/05 12/03/17 Fulfillment Other Checking West 1.00E+14 G TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes Yes No No No Yes Chat No Negative 0.79071 10+ days Pass Unauthorized Activity 297 GC-1522 E0018 NY 3246421 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Facebook Resolved-Completed 03/02/17 09/08/17 10/08/17 01/03/00 07/09/05 10/09/17 Non Company Error Age Checking West 1.00E+14 H ACCOUNT MAINTENANCE COST I am very upset with the misinformation that I have been given. I was cheated by company Clarification was provided No No No No No No Note No Neutral 0.28743 3-5 days Review Completed Misleading information 298 GC-1523 E0012 NY 3246294 US US Consumer Banking CCS CCS Complaint Priority Complaint Merchant Pending 05/08/17 10/09/17 11/09/17 01/05/00 07/09/05 System Handicap Checking West 1.00E+14 I CONFUSION CUSTOMER "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes No Yes No Yes No Chat No Negative 0.05378 Pass Unauthorized Activity 299 GC-1524 E0012 NY 3246294 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Additional Resolved-Completed 05/09/17 11/10/17 12/10/17 01/05/00 07/09/05 12/11/17 Procedures National Origin Checking Center 1.00E+14 J DISSATISFACTION REBATE "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made No Yes Yes No Yes No Note No Neutral 0.36130 10+ days Pass Unauthorized Activity 300 GC-1525 E0019 NY 3246434 US US Business Banking ENR ENR Complaint Priority Complaint Applicant Open 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 Customer Service Other Business Lending East 1.00E+14 A PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes No Yes Yes Yes No Chat No Neutral 0.53486 Pass Inappropriate Sales Tactics 301 GC-1526 E0020 NY 3246452 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Attorney Pending 08/01/16 08/02/16 09/02/16 01/08/00 07/08/05 Fulfillment Age Business Lending West 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT I am very upset with the misinformation that I have been given. I was cheated by company Case has been filed No No No Yes Yes Yes Note No Negative 0.94602 Review Needed Inappropriate Sales Tactics 302 GC-1527 E0021 NC 3246495 US US Business Banking AAC AAC Complaint Priority Complaint Carmember Resolved-Completed 09/02/16 09/03/16 10/03/16 01/09/00 07/08/05 10/04/17 Non Company Error Handicap Merchant Services East 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No No No No No No Note Yes Negative 0.19342 Unresolved Follow Up Inappropriate Sales Tactics 303 GC-1528 E0012 NY 3246294 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry CFPB Resolved-Completed 05/03/17 10/04/17 11/04/17 01/05/00 07/09/05 11/05/17 System National Origin Checking East 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes Yes No Chat Yes Negative 0.61068 10+ days Review Needed Unauthorized Activity 304 GC-1529 E0022 NC 3246503 US US Business Banking DCM DCM Complaint Priority Complaint Facebook Resolved-Completed 11/04/16 11/05/16 11/06/16 01/11/00 07/08/05 11/07/17 Procedures Other Business Lending East 1.00E+14 F CONFUSION ACCOUNT CANCELLED Company lied Contract was signed while representing No Yes No No No No Note Yes Neutral 0.36082 3-5 days Follow Up Inappropriate Sales Tactics 305 GC-1530 E0012 NY 3246294 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Merchant Resolved-Completed 05/05/17 12/06/17 12/07/17 01/05/00 07/09/05 12/08/17 Customer Service Age Checking East 1.00E+14 G DISSATISFACTION ATM RELATED "[6:30 PM] ASSOCIATE : I see that you requested to speak with someone about new checking account. Please provide your account information. [12:32 PM] CUSTOMER: Hi, I recently got a notification about a new account, whcih I never opened. [12:32 PM] ASSOCIATE: I'm sorry to hear that. Our records indicated that you enrolled on July 4, 2017. [12:33 PM] CUSTOMER: I am telling you that I never opened this account. [12:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel all of my cards with your company. [12:35 PM] ASSOCIATE: I am sorry that your experience with us has upset you. [12:36 PM] CUSTOMER : That's all you're going to say? Let me speak with your supervisor. [12:36 PM] ASSOCIATE : Certainly, please hold." Settlement was made Yes No Yes Yes No No Chat No Negative 0.32194 5-10 days Likely SP Unauthorized Activity 306 GC-1531 E0012 NY 3246291 US US Consumer Banking FIS FIS Complaint Priority Complaint Additional Open 01/02/17 01/03/17 08/08/17 01/01/00 07/09/05 Fulfillment Handicap Checking East 1.00E+14 H PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No Yes No Yes Yes Yes Note No Neutral 0.78992 Review Needed Misleading information 307 GC-1532 E0023 NC 3246511 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Applicant Pending 02/02/17 02/03/17 09/11/17 01/02/00 07/09/05 Non Company Error National Origin Checking West 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No No Yes No Chat No Negative 0.36468 Review Needed Inappropriate Sales Tactics 308 GC-1533 E0024 GA 3246519 US US Business Banking CCS CCS Complaint Priority Complaint Attorney Resolved-Completed 03/02/17 03/03/17 10/10/17 01/03/00 07/09/05 10/11/17 System Other Business Lending East 1.00E+14 J TRAVEL DISPUTE CLAIMS Company lied Customer was not aware of his/her strategies No No No No No Yes Note No Neutral 0.79122 10+ days Follow Up Inappropriate Sales Tactics 309 GC-1534 E0025 GA 3246527 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Carmember Resolved-Completed 04/02/17 04/03/17 11/13/17 01/04/00 07/09/05 11/14/17 Procedures Age Checking Center 1.00E+14 A ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No No No Chat No Negative 0.62658 3-5 days Likely SP Manipulation of sales 310 GC-1535 E0012 NY 3246294 US US Consumer Banking ENR ENR Complaint Priority Complaint CFPB Open 05/02/17 05/03/17 12/12/17 01/05/00 07/09/05 Customer Service Handicap Checking East 1.00E+14 C CONFUSION CUSTOMER "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No No Yes No No No Note No Neutral 0.63219 Pass Unauthorized Activity 311 GC-1536 W0026 CA 3246124 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Facebook Resolved-Completed 06/02/17 06/03/17 08/03/17 01/06/00 07/09/05 08/04/17 Fulfillment National Origin Business Lending West 1.00E+14 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes No Yes Chat No Negative 0.79504 Under 3 days Review Completed Manipulation of sales 312 GC-1537 E0012 NY 3246294 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Resolved-Completed 07/02/17 07/03/17 09/05/17 01/07/00 07/09/05 09/06/17 Non Company Error Other Checking East 1.00E+14 E PRIVACY TERMS "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No No No Yes No Yes Note Yes Neutral 0.87066 Unresolved Follow Up Unauthorized Activity 313 GC-1538 E0012 NY 3246294 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Additional Resolved-Completed 02/02/17 08/03/17 10/05/17 01/02/00 07/09/05 10/06/17 System Age Checking East 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:18 PM] CUSTOMER: I am wondering when my card will arrive. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No Yes Yes No Chat No Negative 0.11999 10+ days Likely SP Misleading information 314 GC-1539 E0012 NY 3246294 US US Business Banking DCM DCM Complaint Priority Complaint Applicant Resolved-Completed 01/02/17 09/03/17 11/07/17 01/01/00 07/09/05 11/08/17 Procedures Handicap Checking West 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE "[8:18 PM] CUSTOMER: I am wondering when my card will arrive. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No No No Yes Yes No Note Yes Neutral 0.05211 3-5 days Pass Misleading information 315 GC-1540 W0027 CA 3246173 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Attorney Resolved-Completed 10/02/16 10/03/16 10/04/16 01/10/00 07/08/05 10/05/17 Fulfillment National Origin Business Lending Center 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No Yes Yes Chat No Negative 0.75632 5-10 days Review Completed Manipulation of sales 316 GC-1541 E0012 NY 3246291 US US Consumer Banking FIS FIS Complaint Priority Complaint Carmember Resolved-Completed 01/02/17 11/03/17 11/04/17 01/01/00 07/09/05 11/05/17 Non Company Error Other Checking East 1.00E+14 I CONFUSION ACCOUNT CANCELLED Sales person sold me card deceitfully Contract was signed while representing No No Yes No Yes No Note No Neutral 0.28889 Under 3 days Likely SP Inappropriate Sales Tactics 317 GC-1542 E0012 NY 3246294 US US Business Banking AAC AAC Complaint General Complaint & Inquiry CFPB Resolved-Completed 02/02/17 12/03/17 12/04/17 01/02/00 07/09/05 12/05/17 System Age Checking East 1.00E+14 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " "[12:32 PM] ASSOCIATE : Hello, I see you have a question about enrollment. How can I help you? [12:32 PM] CUSTOMER: Hi, I recently signed up for the airline partnership promotion through the phone. I am now getting a bill for a very large fee that I was not told about ahead of time. [12:32 PM] ASSOCIATE: Please give me a moment to review your account infomation. [12:32PM] ASSOCIATE: This promotion is very popular, however it does include a fee. [12:32 PM] ASSOCIATE: I'm sorry to hear that. Our records indicated that you enrolled on January 7, 2017. [12:33 PM] ASSOCIATE: This card has a $400 a year fee associated with it. [12:33 PM] CUSTOMER: Yes, I understand. I am telling you that I was deceived. [12:33 PM] CUSTOMER: The previous sales representative that I spoke with told me that there is no fee for the first year. [12:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [12:35 PM] CUSTOMER: I was lied to... [12:35 PM] CUSTOMER: This is completely dishonest. I should not be charged the fee given the circumstances. [12:35 PM] ASSOCIATE: I apologize but I cannot give you any fee reimbursement today. [12:35 PM] CUSTOMER: But it was one of your sales representatives that told me this misinformation. I am very upset. [12:35 PM] CUSTOMER: I am not paying this bill, in fact, I am going to cancel all of my cards with your company. [12:36 PM] CUSTOMER: Hello? Is anyone there? [12:35 PM] ASSOCIATE: I am sorry that your experience with us has upset you. [12:36 PM] CUSTOMER : That's all you're going to say? Let me speak with your supervisor. [12:36 PM] ASSOCIATE : Certainly, please hold." Yes Yes Yes No Yes No Chat No Negative 0.60694 Unresolved Pass Inappropriate Sales Tactics 318 GC-1543 W0028 CA 3246211 US US Consumer Banking CCS CCS Complaint Priority Complaint Facebook Resolved-Completed 01/03/17 01/04/17 01/05/17 01/01/00 07/09/05 01/06/17 Fulfillment Handicap Credit Card Center 1.00E+14 A PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No Yes No No No No Note Yes Neutral 0.51930 10+ days Review Completed Misleading information 319 GC-1544 E0012 NY 3246294 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Merchant Resolved-Completed 02/03/17 02/04/17 02/05/17 01/02/00 07/09/05 02/06/17 Non Company Error National Origin Checking West 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " "[12:32 PM] ASSOCIATE : Hello, I see you have a question about enrollment. How can I help you? [12:32 PM] CUSTOMER: Hi, I recently signed up for the airline partnership promotion through the phone. I am now getting a bill for a very large fee that I was not told about ahead of time. [12:32 PM] ASSOCIATE: Please give me a moment to review your account infomation. [12:32PM] ASSOCIATE: This promotion is very popular, however it does include a fee. [12:32 PM] ASSOCIATE: I'm sorry to hear that. Our records indicated that you enrolled on January 7, 2017. [12:33 PM] ASSOCIATE: This card has a $400 a year fee associated with it. [12:33 PM] CUSTOMER: Yes, I understand. I am telling you that I was deceived. [12:33 PM] CUSTOMER: The previous sales representative that I spoke with told me that there is no fee for the first year. [12:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [12:35 PM] CUSTOMER: I was lied to... [12:35 PM] CUSTOMER: This is completely dishonest. I should not be charged the fee given the circumstances. [12:35 PM] ASSOCIATE: I apologize but I cannot give you any fee reimbursement today. [12:35 PM] CUSTOMER: But it was one of your sales representatives that told me this misinformation. I am very upset. [12:35 PM] CUSTOMER: I am not paying this bill, in fact, I am going to cancel all of my cards with your company. [12:36 PM] CUSTOMER: Hello? Is anyone there? [12:35 PM] ASSOCIATE: I am sorry that your experience with us has upset you. [12:36 PM] CUSTOMER : That's all you're going to say? Let me speak with your supervisor. [12:36 PM] ASSOCIATE : Certainly, please hold." Yes No No Yes No No Chat Yes Negative 0.34019 3-5 days Review Needed Inappropriate Sales Tactics 320 GC-1545 E0012 NY 3246294 US US Business Banking ENR ENR Complaint Priority Complaint Additional Open 03/03/17 03/04/17 03/05/17 01/03/00 07/09/05 System Other Checking West 1.00E+14 D TRAVEL DISPUTE CLAIMS "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No No No Yes No No Note No Neutral 0.24515 Likely SP Unauthorized Activity 321 GC-1546 E0013 NY 3246298 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Applicant Pending 04/03/17 04/04/17 04/05/17 01/04/00 07/09/05 Non Company Error Other Merchant Services Center 1.00E+14 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes No No Chat No Negative 0.08116 Pass Unauthorized Activity 322 GC-1547 W0029 CA 3246240 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Resolved-Completed 03/02/17 05/04/17 05/05/17 01/03/00 07/09/05 05/06/17 Customer Service Age Credit Card Center 1.00E+14 F CONFUSION CUSTOMER I am very upset with the misinformation that I have been given. I was cheated by company Contract was signed while representing No Yes Yes Yes No No Note No Neutral 0.27079 Unresolved Review Completed Misleading information 323 GC-1548 W0030 CA 3246272 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Open 07/03/17 06/04/17 06/05/17 01/07/00 07/09/05 Fulfillment Handicap Checking Center 1.00E+14 G DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes No Chat No Negative 0.15967 Review Needed Inappropriate Sales Tactics 324 GC-1549 W0031 CA 3246293 US US Consumer Banking DCM DCM Complaint Priority Complaint CFPB Pending 07/03/17 07/04/17 07/05/17 01/07/00 07/09/05 Non Company Error National Origin Credit Card Center 1.00E+14 H PRIVACY TERMS I was misrepresented There was a System problem which cased this issue No Yes No No Yes No Note No Neutral 0.14386 Likely SP Manipulation of sales 325 GC-1550 E0013 NY 3246298 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Resolved-Completed 07/03/17 08/04/17 08/05/17 01/07/00 07/09/05 08/06/17 System Other Credit Card West 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No No Yes No Chat No Neutral 0.63856 Under 3 days Pass Unauthorized Activity 326 GC-1551 W0032 CA 3246307 US US Business Banking FIS FIS Complaint Priority Complaint Merchant Pending 09/03/16 09/04/16 09/05/16 01/09/00 07/08/05 Procedures Age Business Lending East 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE Sales person sold me card deceitfully Customer was not aware of his/her strategies No No No No Yes Yes Note No Negative 0.85555 Review Needed Manipulation of sales 327 GC-1552 W0033 CA 3246328 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Additional Resolved-Completed 10/03/16 10/04/16 10/05/16 01/10/00 07/08/05 10/06/17 Customer Service Handicap Merchant Services East 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No Yes Yes Yes No Chat No Negative 0.37332 3-5 days Likely SP Inappropriate Sales Tactics 328 GC-1553 W0034 CA 3246374 US US Consumer Banking CCS CCS Complaint Priority Complaint Additional Resolved-Completed 04/03/17 11/04/17 11/05/17 01/04/00 07/09/05 11/06/17 Fulfillment National Origin Credit Card East 1.00E+14 A ACCOUNT MAINTENANCE ANONYMOUS Company lied Clarification was provided No No Yes Yes No No Note Yes Neutral 0.52515 5-10 days Pass Misleading information 329 GC-1554 W0035 CA 3246394 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Applicant Resolved-Completed 04/03/17 12/04/17 12/05/17 01/04/00 07/09/05 12/06/17 Non Company Error Other Credit Card East 1.00E+14 C CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes No Yes Yes No No Chat No Negative 0.35919 Under 3 days Review Completed Misleading information 330 GC-1555 W0036 CA 3246423 US US Consumer Banking ENR ENR Complaint Priority Complaint Attorney Resolved-Completed 03/02/17 09/08/17 09/09/17 01/03/00 07/09/05 09/10/17 System Age Credit Card Center 1.00E+14 D DISSATISFACTION ATM RELATED Statement charged my illegally Settlement was made No No No Yes No Yes Note No Negative 0.71362 Unresolved Review Needed Misleading information 331 GC-1556 W0037 CA 3246457 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Carmember Resolved-Completed 10/08/16 10/09/16 10/10/16 01/10/00 07/08/05 10/11/17 Procedures Handicap Merchant Services West 1.00E+14 E PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes No No No No No Chat No Negative 0.66512 10+ days Pass Inappropriate Sales Tactics 332 GC-1557 W0038 CA 3246469 US US Business Banking AAC AAC Complaint Priority Complaint CFPB Resolved-Completed 11/09/16 11/10/16 11/11/16 01/11/00 07/08/05 11/12/17 Customer Service National Origin Merchant Services Center 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR I am very upset with the misinformation that I have been given. I was cheated by company Case has been filed No No No No No No Note Yes Neutral 0.59192 3-5 days Review Completed Inappropriate Sales Tactics 333 GC-1558 W0039 WA 3246479 US US Consumer Banking TSC TSC Complaint General Complaint & Inquiry Facebook Resolved-Completed 12/10/16 12/11/16 12/12/16 01/12/00 07/08/05 12/13/17 Fulfillment Other Credit Card West 1.00E+14 G TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No Yes No Yes No Chat No Negative 0.55748 5-10 days Pass Manipulation of sales 334 GC-1559 W0040 WA 3246487 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Resolved-Completed 09/07/16 09/08/16 09/09/16 01/09/00 07/08/05 09/10/17 Non Company Error Age Checking Center 1.00E+14 H ACCOUNT MAINTENANCE COST I am very upset with the misinformation that I have been given. I was cheated by company Clarification was provided No No Yes No Yes No Note No Neutral 0.47254 10+ days Pass Inappropriate Sales Tactics 335 GC-1560 C0041 IL 3246129 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Additional Pending 03/02/17 10/09/17 10/10/17 01/03/00 07/09/05 System Handicap Checking East 1.00E+14 I CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes No Yes Yes Yes Yes Chat No Neutral 0.70010 Pass Misleading information 336 GC-1561 C0042 IL 3246163 US US Business Banking DCM DCM Complaint Priority Complaint Applicant Resolved-Completed 11/09/16 11/10/16 11/11/16 01/11/00 07/08/05 11/12/17 Procedures National Origin Business Lending West 1.00E+14 J DISSATISFACTION REBATE I am very upset with the misinformation that I have been given. I was cheated by company Settlement was made No No No Yes Yes No Note No Negative 0.20478 5-10 days Review Completed Inappropriate Sales Tactics 337 GC-1562 C0043 IL 3246210 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Attorney Open 12/10/16 12/11/16 12/12/16 01/12/00 07/08/05 Customer Service Other Credit Card East 1.00E+14 A PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes No No Yes Yes No Chat Yes Negative 0.35121 Follow Up Inappropriate Sales Tactics 338 GC-1563 C0044 IL 3246252 US US Business Banking FIS FIS Complaint Priority Complaint Carmember Pending 08/01/16 08/02/16 08/03/16 01/08/00 07/08/05 Fulfillment Age Business Lending Center 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT I am very upset with the misinformation that I have been given. I was cheated by company Case has been filed No No No Yes No Yes Note No Negative 0.79156 Follow Up Inappropriate Sales Tactics 339 GC-1564 E0013 NY 3246298 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry CFPB Resolved-Completed 07/03/17 09/03/17 09/04/17 01/07/00 07/09/05 09/05/17 Non Company Error Handicap Credit Card West 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No Yes No No No No Note No Negative 0.44275 Unresolved Follow Up Unauthorized Activity 340 GC-1565 E0013 NY 3246298 US US Business Banking CCS CCS Complaint Priority Complaint Facebook Resolved-Completed 07/03/17 10/04/17 10/05/17 01/07/00 07/09/05 10/06/17 System National Origin Business Lending West 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes Yes Yes No Chat No Negative 0.58655 10+ days Review Needed Unauthorized Activity 341 GC-1566 C0045 IL 3246280 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Merchant Resolved-Completed 11/04/16 11/05/16 11/06/16 01/11/00 07/08/05 11/07/17 Procedures Other Credit Card West 1.00E+14 F CONFUSION ACCOUNT CANCELLED Company lied Contract was signed while representing No No No No No No Note No Neutral 0.05754 3-5 days Follow Up Manipulation of sales 342 GC-1567 E0013 NY 3246298 US US Consumer Banking ENR ENR Complaint Priority Complaint Additional Resolved-Completed 07/01/17 12/06/17 12/07/17 01/07/00 07/09/05 12/08/17 Customer Service Age Credit Card West 1.00E+14 G DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes No Yes Chat No Negative 0.73143 5-10 days Likely SP Unauthorized Activity 343 GC-1568 C0046 OH 3246301 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Applicant Open 08/06/16 08/07/16 08/08/16 01/08/00 07/08/05 Fulfillment Handicap Credit Card East 1.00E+14 H PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No No No Yes Yes No Note No Neutral 0.67583 Review Needed Inappropriate Sales Tactics 344 GC-1569 C0047 OH 3246329 US US Business Banking AAC AAC Complaint Priority Complaint Attorney Pending 09/07/16 09/08/16 09/09/16 01/09/00 07/08/05 Non Company Error National Origin Merchant Services Center 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No No Yes Yes Chat No Negative 0.70468 Review Needed Manipulation of sales 345 GC-1570 E0013 NY 3246298 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Carmember Resolved-Completed 07/01/17 10/09/17 10/10/17 01/07/00 07/09/05 10/11/17 System Other Merchant Services East 1.00E+14 J TRAVEL DISPUTE CLAIMS Company lied Customer was not aware of his/her strategies No Yes No No No Yes Note No Neutral 0.75228 10+ days Follow Up Unauthorized Activity 346 GC-1571 C0048 OH 3246360 US US Consumer Banking DCM DCM Complaint Priority Complaint CFPB Resolved-Completed 04/03/17 11/10/17 11/11/17 01/04/00 07/09/05 11/12/17 Procedures Age Checking East 1.00E+14 A ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No No Yes Chat No Negative 0.90555 3-5 days Likely SP Misleading information 347 GC-1572 E0013 NY 3246314 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Open 07/01/17 12/11/17 12/12/17 01/07/00 07/09/05 Customer Service Handicap Checking Center 1.00E+14 C CONFUSION CUSTOMER "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No No Yes No No No Note No Neutral 0.49436 Pass Unauthorized Activity 348 GC-1573 E0013 NY 3246314 US US Consumer Banking FIS FIS Complaint Priority Complaint Merchant Resolved-Completed 03/01/17 08/02/17 08/03/17 01/03/00 07/09/05 08/04/17 Fulfillment National Origin Checking East 1.00E+14 D DISSATISFACTION REBATE "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No Yes Chat No Negative 0.76329 Under 3 days Review Completed Unauthorized Activity 349 GC-1574 E0013 NY 3246298 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Additional Resolved-Completed 03/01/17 09/03/17 09/04/17 01/03/00 07/09/05 09/05/17 Non Company Error Other Business Lending East 1.00E+14 E PRIVACY TERMS I am very upset with the misinformation that I have been given. I was cheated by company There was a System problem which cased this issue No No No Yes No No Note Yes Neutral 0.64399 Unresolved Follow Up Unauthorized Activity 350 GC-1575 C0049 OH 3246399 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Resolved-Completed 01/02/17 01/03/17 01/04/17 01/01/00 07/09/05 01/05/17 System Age Checking West 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No Yes Yes No Chat No Negative 0.00506 10+ days Likely SP Misleading information 351 GC-1576 C0050 OH 3246442 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Attorney Resolved-Completed 02/02/17 02/03/17 02/04/17 01/02/00 07/09/05 02/05/17 Procedures Handicap Credit Card West 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE I was misrepresented Customer was not aware of his/her strategies No No No Yes Yes Yes Note No Neutral 0.79432 3-5 days Pass Misleading information 352 GC-1577 E0001 DC 3246104 US US Consumer Banking ENR ENR Complaint Priority Complaint Carmember Resolved-Completed 03/02/17 03/03/17 03/04/17 01/03/00 07/09/05 03/05/17 Fulfillment National Origin Credit Card East 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No Yes Yes Chat No Negative 0.79592 5-10 days Review Completed Misleading information 353 GC-1578 E0002 DC 3246123 US US Business Banking FIS FIS Complaint General Complaint & Inquiry CFPB Resolved-Completed 04/02/17 04/03/17 04/04/17 01/04/00 07/09/05 04/05/17 Non Company Error Other Business Lending West 1.00E+14 I CONFUSION ACCOUNT CANCELLED Sales person sold me card deceitfully Contract was signed while representing No Yes Yes No Yes No Note No Neutral 0.18510 Under 3 days Likely SP Inappropriate Sales Tactics 354 GC-1579 E0013 NY 3246298 US US Business Banking AAC AAC Complaint Priority Complaint Facebook Resolved-Completed 05/02/17 05/03/17 05/04/17 01/05/00 07/09/05 05/05/17 System Age Merchant Services West 1.00E+14 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes No Chat No Negative 0.27777 Unresolved Pass Unauthorized Activity 355 GC-1580 E0003 PA 3246138 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Merchant Resolved-Completed 07/02/17 06/03/17 06/04/17 01/07/00 07/09/05 06/05/17 Fulfillment Handicap Checking East 1.00E+14 A PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No No No No No No Note No Neutral 0.02957 10+ days Review Completed Inappropriate Sales Tactics 356 GC-1581 E0004 PA 3246151 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Resolved-Completed 07/02/17 07/03/17 07/04/17 01/07/00 07/09/05 07/05/17 Non Company Error National Origin Checking West 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No Yes No Yes Chat Yes Negative 0.86434 3-5 days Review Needed Manipulation of sales 357 GC-1582 E0005 PA 3246171 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Applicant Open 08/02/16 08/03/16 08/04/16 01/08/00 07/08/05 System Other Checking East 1.00E+14 D TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No No No Yes No Yes Note No Neutral 0.99026 Likely SP Manipulation of sales 358 GC-1583 E0013 NY 3246298 US US Business Banking FIS FIS Complaint Priority Complaint Attorney Resolved-Completed 03/01/17 09/03/17 09/04/17 01/03/00 07/09/05 09/05/17 Non Company Error National Origin Business Lending Center 1.00E+14 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes No Yes Chat No Negative 0.81441 Under 3 days Pass Unauthorized Activity 359 GC-1584 E0006 MA 3246179 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Carmember Resolved-Completed 03/02/17 10/03/17 10/04/17 01/03/00 07/09/05 10/05/17 System Other Credit Card Center 1.00E+14 F CONFUSION CUSTOMER I am very upset with the misinformation that I have been given. I was cheated by company Contract was signed while representing No Yes Yes Yes No No Note No Neutral 0.28574 Unresolved Review Completed Misleading information 360 GC-1585 E0007 MA 3246189 US US Consumer Banking CCS CCS Complaint Priority Complaint CFPB Resolved-Completed 04/03/17 11/03/17 11/04/17 01/04/00 07/09/05 11/05/17 Procedures Age Credit Card East 1.00E+14 G DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes No Chat No Negative 0.13954 3-5 days Review Needed Misleading information 361 GC-1586 E0008 MA 3246200 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Facebook Resolved-Completed 12/02/16 12/03/16 12/04/16 01/12/00 07/08/05 12/05/17 Customer Service Handicap Credit Card Center 1.00E+14 H PRIVACY TERMS I was misrepresented There was a System problem which cased this issue No No No No Yes No Note No Neutral 0.66234 5-10 days Likely SP Inappropriate Sales Tactics 362 GC-1587 E0013 NY 3246314 US US Consumer Banking ENR ENR Complaint Priority Complaint Merchant Resolved-Completed 01/03/17 01/04/17 01/05/17 01/01/00 07/09/05 01/06/17 Fulfillment National Origin Checking East 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT "[6:30 PM] ASSOCIATE : I see that you requested to speak with someone about new checking account. Please provide your account information. [12:32 PM] CUSTOMER: Hi, I recently got a notification about a new account, whcih I never opened. [12:32 PM] ASSOCIATE: I'm sorry to hear that. Our records indicated that you enrolled on July 4, 2017. [12:33 PM] CUSTOMER: I am telling you that I never opened this account. [12:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel all of my cards with your company. [12:35 PM] ASSOCIATE: I am sorry that your experience with us has upset you. [12:36 PM] CUSTOMER : That's all you're going to say? Let me speak with your supervisor. [12:36 PM] ASSOCIATE : Certainly, please hold." Case has been filed Yes No No No Yes Yes Chat No Neutral 0.98768 Under 3 days Pass Unauthorized Activity 363 GC-1588 E0013 NY 3246314 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Additional Resolved-Completed 02/03/17 02/04/17 02/05/17 01/02/00 07/09/05 02/06/17 Non Company Error Other Checking East 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE "[10:21 PM] CUSTOMER: May I please speak to someone about my bonus points [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No No No No Yes Yes Note No Negative 0.73831 Unresolved Review Completed Misleading information 364 GC-1589 E0009 MA 3246221 US US Consumer Banking AAC AAC Complaint Priority Complaint Cardmember Basic Resolved-Completed 03/03/17 03/04/17 03/05/17 01/03/00 07/09/05 03/06/17 System Age Credit Card Center 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No Yes Yes Yes No Chat No Negative 0.56460 3-5 days Likely SP Misleading information 365 GC-1590 E0010 MA 3246245 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Additional Resolved-Completed 04/03/17 04/04/17 04/05/17 01/04/00 07/09/05 04/06/17 Procedures Handicap Credit Card West 1.00E+14 C CONFUSION ACCOUNT CANCELLED Company lied Contract was signed while representing No No Yes Yes No No Note No Neutral 0.64893 5-10 days Pass Misleading information 366 GC-1591 E0013 NY 3246299 US US Business Banking DCM DCM Complaint Priority Complaint Applicant Pending 05/03/17 05/04/17 05/05/17 01/05/00 07/09/05 Customer Service National Origin Business Lending West 1.00E+14 D DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes No No Chat No Negative 0.60709 Review Needed Unauthorized Activity 367 GC-1592 E0011 NY 3246261 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Attorney Resolved-Completed 06/03/17 06/04/17 06/05/17 01/06/00 07/09/05 06/06/17 Fulfillment Other Business Lending East 1.00E+14 E PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No No No Yes No No Note No Negative 0.67981 Unresolved Review Needed Manipulation of sales 368 GC-1593 E0012 NY 3246294 US US Business Banking FIS FIS Complaint Priority Complaint Carmember Open 07/03/17 07/04/17 07/05/17 01/07/00 07/09/05 Non Company Error Age Checking West 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No No No Chat No Negative 0.95934 Pass Manipulation of sales 369 GC-1594 E0013 NY 3246314 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry CFPB Pending 03/03/17 08/04/17 08/05/17 01/03/00 07/09/05 System Handicap Checking East 1.00E+14 G TRAVEL DISPUTE CLAIMS "[10:21 PM] CUSTOMER: May I please speak to someone about my bonus points [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No No No No No No Note Yes Neutral 0.57804 Review Needed Misleading information 370 GC-1595 E0013 NY 3246299 US US Consumer Banking TSC TSC Complaint Priority Complaint Facebook Resolved-Completed 03/03/17 09/04/17 09/05/17 01/03/00 07/09/05 09/06/17 Procedures National Origin Credit Card East 1.00E+14 H ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No Yes No Chat No Negative 0.63520 5-10 days Pass Unauthorized Activity 371 GC-1596 E0013 NY 3246299 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Merchant Resolved-Completed 03/03/17 10/04/17 10/05/17 01/03/00 07/09/05 10/06/17 Customer Service Other Business Lending East 1.00E+14 I CONFUSION CUSTOMER I am very upset with the misinformation that I have been given. I was cheated by company Contract was signed while representing No No Yes No Yes No Note No Neutral 0.53357 10+ days Pass Unauthorized Activity 372 GC-1597 E0014 NY 3246319 US US Business Banking CCS CCS Complaint Priority Complaint Additional Resolved-Completed 04/03/17 11/04/17 11/05/17 01/04/00 07/09/05 11/06/17 Fulfillment Age Merchant Services East 1.00E+14 J DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes No Chat No Neutral 0.17347 3-5 days Pass Misleading information 373 GC-1598 E0015 NY 3246343 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Applicant Resolved-Completed 12/03/16 12/04/16 12/05/16 01/12/00 07/08/05 12/06/17 Non Company Error Handicap Business Lending Center 1.00E+14 A PRIVACY TERMS I am very upset with the misinformation that I have been given. I was cheated by company There was a System problem which cased this issue No No No Yes Yes Yes Note No Negative 0.90269 5-10 days Review Completed Inappropriate Sales Tactics 374 GC-1599 E0016 NY 3246370 US US Consumer Banking ENR ENR Complaint Priority Complaint Attorney Open 09/07/16 09/08/16 09/09/16 01/09/00 07/08/05 System National Origin Credit Card Center 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No Yes Yes Yes Chat Yes Negative 0.91709 Follow Up Inappropriate Sales Tactics 375 GC-1600 E0017 NY 3246397 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Carmember Pending 10/08/16 10/09/16 10/10/16 01/10/00 07/08/05 Procedures Other Credit Card West 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No No No Yes No Yes Note No Negative 0.73334 Follow Up Inappropriate Sales Tactics 376 GC-1601 E0018 NY 3246421 US US Business Banking AAC AAC Complaint Priority Complaint CFPB Resolved-Completed 11/09/16 11/10/16 11/11/16 01/11/00 07/08/05 11/12/17 Customer Service Age Business Lending East 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS I am very upset with the misinformation that I have been given. I was cheated by company Clarification was provided No No No No No Yes Note No Negative 0.89259 Unresolved Follow Up Inappropriate Sales Tactics 377 GC-1602 E0013 NY 3246299 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Facebook Resolved-Completed 04/10/17 12/11/17 12/12/17 01/04/00 07/09/05 12/13/17 Fulfillment Handicap Merchant Services East 1.00E+14 F CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes No Yes Yes Yes Yes Chat No Negative 0.84057 10+ days Review Needed Unauthorized Activity 378 GC-1603 E0019 NY 3246434 US US Business Banking DCM DCM Complaint Priority Complaint Merchant Open 12/10/16 12/11/16 12/12/16 01/12/00 07/08/05 Non Company Error National Origin Business Lending East 1.00E+14 G DISSATISFACTION ATM RELATED Company lied Settlement was made No Yes No No No No Note No Neutral 0.05312 Follow Up Manipulation of sales 379 GC-1604 E0013 NY 3246299 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Additional Resolved-Completed 04/10/17 08/02/17 08/03/17 01/04/00 07/09/05 08/04/17 System Other Business Lending East 1.00E+14 H PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes No Yes Yes No No Chat No Negative 0.31831 5-10 days Likely SP Unauthorized Activity 380 GC-1605 E0013 NY 3246314 US US Consumer Banking FIS FIS Complaint Priority Complaint Applicant Resolved-Completed 04/10/17 09/03/17 09/04/17 01/04/00 07/09/05 09/05/17 Procedures Age Checking West 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR "[6:30 PM] ASSOCIATE : I see that you requested to speak with someone about new checking account. Please provide your account information. [12:32 PM] CUSTOMER: Hi, I recently got a notification about a new account, whcih I never opened. [12:32 PM] ASSOCIATE: I'm sorry to hear that. Our records indicated that you enrolled on July 4, 2017. [12:33 PM] CUSTOMER: I am telling you that I never opened this account. [12:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel all of my cards with your company. [12:35 PM] ASSOCIATE: I am sorry that your experience with us has upset you. [12:36 PM] CUSTOMER : That's all you're going to say? Let me speak with your supervisor. [12:36 PM] ASSOCIATE : Certainly, please hold." Case has been filed No No No Yes Yes Yes Note No Neutral 0.97830 Under 3 days Review Completed Unauthorized Activity 381 GC-1606 E0020 NY 3246452 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Attorney Resolved-Completed 10/03/16 10/04/16 10/05/16 01/10/00 07/08/05 10/06/17 Customer Service Handicap Business Lending East 1.00E+14 J TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No No No Yes No Chat No Negative 0.25189 Unresolved Review Needed Manipulation of sales 382 GC-1607 E0021 NC 3246495 US US Consumer Banking CCS CCS Complaint Priority Complaint Carmember Resolved-Completed 11/04/16 11/05/16 11/06/16 01/11/00 07/08/05 11/07/17 Fulfillment National Origin Checking West 1.00E+14 A ACCOUNT MAINTENANCE COST Company lied Clarification was provided No No No No No No Note Yes Neutral 0.20048 10+ days Follow Up Manipulation of sales 383 GC-1608 E0013 NY 3246314 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry CFPB Resolved-Completed 04/05/17 12/06/17 12/07/17 01/04/00 07/09/05 12/08/17 Non Company Error Other Checking Center 1.00E+14 C CONFUSION CUSTOMER "[6:30 PM] ASSOCIATE : I see that you requested to speak with someone about new checking account. Please provide your account information. [12:32 PM] CUSTOMER: Hi, I recently got a notification about a new account, whcih I never opened. [12:32 PM] ASSOCIATE: I'm sorry to hear that. Our records indicated that you enrolled on July 4, 2017. [12:33 PM] CUSTOMER: I am telling you that I never opened this account. [12:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel all of my cards with your company. [12:35 PM] ASSOCIATE: I am sorry that your experience with us has upset you. [12:36 PM] CUSTOMER : That's all you're going to say? Let me speak with your supervisor. [12:36 PM] ASSOCIATE : Certainly, please hold." Contract was signed while representing Yes No Yes No No No Chat No Negative 0.25230 3-5 days Likely SP Unauthorized Activity 384 GC-1609 E0013 NY 3246314 US US Consumer Banking ENR ENR Complaint Priority Complaint Facebook Resolved-Completed 04/05/17 08/07/17 08/08/17 01/04/00 07/09/05 08/09/17 System Age Checking Center 1.00E+14 D DISSATISFACTION REBATE "[6:30 PM] ASSOCIATE : I see that you requested to speak with someone about new checking account. Please provide your account information. [12:32 PM] CUSTOMER: Hi, I recently got a notification about a new account, whcih I never opened. [12:32 PM] ASSOCIATE: I'm sorry to hear that. Our records indicated that you enrolled on July 4, 2017. [12:33 PM] CUSTOMER: I am telling you that I never opened this account. [12:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel all of my cards with your company. [12:35 PM] ASSOCIATE: I am sorry that your experience with us has upset you. [12:36 PM] CUSTOMER : That's all you're going to say? Let me speak with your supervisor. [12:36 PM] ASSOCIATE : Certainly, please hold." Settlement was made No No Yes No No No Note No Neutral 0.18690 5-10 days Pass Unauthorized Activity 385 GC-1610 E0022 NC 3246503 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Merchant Resolved-Completed 09/07/16 09/08/16 09/09/16 01/09/00 07/08/05 09/10/17 Procedures Handicap Credit Card West 1.00E+14 E PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes Yes Yes Yes No Yes Chat No Negative 0.73784 Under 3 days Review Completed Inappropriate Sales Tactics 386 GC-1611 E0023 NC 3246511 US US Consumer Banking AAC AAC Complaint Priority Complaint Additional Resolved-Completed 10/08/16 10/09/16 10/10/16 01/10/00 07/08/05 10/11/17 Fulfillment National Origin Credit Card East 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT I am very upset with the misinformation that I have been given. I was cheated by company Case has been filed No Yes No Yes No Yes Note No Neutral 0.83352 Unresolved Follow Up Manipulation of sales 387 GC-1612 E0024 GA 3246519 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Applicant Resolved-Completed 11/09/16 11/10/16 11/11/16 01/11/00 07/08/05 11/12/17 Non Company Error Other Credit Card Center 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No No Yes Yes No Chat No Negative 0.26915 10+ days Likely SP Inappropriate Sales Tactics 388 GC-1613 E0025 GA 3246527 US US Consumer Banking DCM DCM Complaint Priority Complaint Attorney Open 04/03/17 12/11/17 12/12/17 01/04/00 07/09/05 System Age Checking Center 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS I was misrepresented Clarification was provided No No No Yes Yes No Note No Neutral 0.00608 Pass Misleading information 389 GC-1614 W0026 CA 3246124 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Carmember Pending 10/08/16 10/09/16 10/10/16 01/10/00 07/08/05 Fulfillment Handicap Merchant Services West 1.00E+14 I CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes Yes Yes No Yes No Chat No Negative 0.53522 Review Needed Manipulation of sales 390 GC-1615 W0027 CA 3246173 US US Consumer Banking FIS FIS Complaint Priority Complaint CFPB Resolved-Completed 11/09/16 11/10/16 11/11/16 01/11/00 07/08/05 11/12/17 Non Company Error National Origin Credit Card West 1.00E+14 J DISSATISFACTION ATM RELATED Sales person sold me card deceitfully Settlement was made No No Yes No Yes No Note No Neutral 0.57449 Under 3 days Likely SP Manipulation of sales 391 GC-1616 W0028 CA 3246211 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Facebook Open 09/07/16 09/08/16 09/09/16 01/09/00 07/08/05 System Other Checking East 1.00E+14 A PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes No Yes No Yes No Chat No Negative 0.13818 Pass Manipulation of sales 392 GC-1617 E0013 NY 3246314 US US Consumer Banking CCS CCS Complaint Priority Complaint Merchant Pending 04/10/17 12/11/17 12/12/17 01/04/00 07/09/05 Non Company Error Other Checking East 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed No No No No No No Note No Neutral 0.64263 Review Needed Unauthorized Activity 393 GC-1618 W0029 CA 3246240 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Additional Resolved-Completed 12/10/16 12/11/16 12/12/16 01/12/00 07/08/05 12/13/17 Customer Service Age Business Lending East 1.00E+14 D TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No No Yes No No Chat Yes Negative 0.05497 3-5 days Review Needed Manipulation of sales 394 GC-1619 W0030 CA 3246272 US US Consumer Banking ENR ENR Complaint Priority Complaint Applicant Pending 12/10/16 12/11/16 12/12/16 01/12/00 07/08/05 Fulfillment Handicap Checking East 1.00E+14 E ACCOUNT MAINTENANCE COST Statement charged my illegally Clarification was provided No No No Yes No No Note No Neutral 0.38661 Likely SP Manipulation of sales 395 GC-1620 W0031 CA 3246293 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Attorney Resolved-Completed 11/08/16 11/09/16 11/10/16 01/11/00 07/08/05 11/11/17 Non Company Error National Origin Business Lending East 1.00E+14 F CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes No Yes Yes No Yes Chat No Negative 0.72377 Under 3 days Pass Manipulation of sales 396 GC-1621 W0032 CA 3246307 US US Business Banking AAC AAC Complaint Priority Complaint Carmember Resolved-Completed 12/05/16 12/06/16 12/07/16 01/12/00 07/08/05 12/08/17 System Other Merchant Services East 1.00E+14 G DISSATISFACTION REBATE I am very upset with the misinformation that I have been given. I was cheated by company Settlement was made No No Yes Yes No No Note Yes Neutral 0.26629 Unresolved Review Completed Inappropriate Sales Tactics 397 GC-1622 W0033 CA 3246328 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry CFPB Resolved-Completed 08/06/16 08/07/16 08/08/16 01/08/00 07/08/05 08/09/17 Procedures Age Checking East 1.00E+14 H PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes No Yes No Yes Yes Chat No Negative 0.89323 3-5 days Review Needed Manipulation of sales 398 GC-1623 W0034 CA 3246374 US US Consumer Banking DCM DCM Complaint Priority Complaint Facebook Resolved-Completed 09/07/16 09/08/16 09/09/16 01/09/00 07/08/05 09/10/17 Customer Service Handicap Checking East 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT I was misrepresented Case has been filed No No No No Yes Yes Note No Neutral 0.96002 5-10 days Likely SP Misleading information 399 GC-1624 W0035 CA 3246394 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Merchant Resolved-Completed 04/03/17 10/09/17 10/10/17 01/04/00 07/09/05 10/11/17 Fulfillment National Origin Credit Card East 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No No No Yes No Chat No Neutral 0.06199 Under 3 days Pass Misleading information 400 GC-1625 W0036 CA 3246423 US US Consumer Banking FIS FIS Complaint Priority Complaint Additional Resolved-Completed 01/02/17 01/03/17 01/04/17 01/01/00 07/09/05 01/05/17 Non Company Error Other Credit Card Center 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE Sales person sold me card deceitfully Customer was not aware of his/her strategies No No No No Yes No Note No Negative 0.08319 Unresolved Review Completed Misleading information 401 GC-1626 E0013 NY 3246314 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Resolved-Completed 02/02/17 02/03/17 02/04/17 01/02/00 07/09/05 02/05/17 System Age Checking West 1.00E+14 A ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes Yes No Chat Yes Negative 0.34316 3-5 days Likely SP Misleading information 402 GC-1627 W0037 CA 3246457 US US Business Banking CCS CCS Complaint Priority Complaint Applicant Resolved-Completed 03/02/17 03/03/17 03/04/17 01/03/00 07/09/05 03/05/17 Procedures Handicap Credit Card West 1.00E+14 C CONFUSION ACCOUNT CANCELLED Company lied Contract was signed while representing No No Yes Yes No No Note Yes Neutral 0.50409 5-10 days Pass Misleading information 403 GC-1628 W0038 CA 3246469 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Attorney Pending 04/02/17 04/03/17 04/04/17 01/04/00 07/09/05 Customer Service National Origin Credit Card Center 1.00E+14 D DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No No Chat Yes Negative 0.31022 Review Needed Inappropriate Sales Tactics 404 GC-1629 E0013 NY 3246299 US US Business Banking ENR ENR Complaint Priority Complaint Carmember Resolved-Completed 05/02/17 05/03/17 05/04/17 01/05/00 07/09/05 05/05/17 Fulfillment Other Business Lending East 1.00E+14 E PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No No No Yes No No Note No Negative 0.23291 Unresolved Review Needed Unauthorized Activity 405 GC-1630 E0013 NY 3246299 US US Business Banking FIS FIS Complaint General Complaint & Inquiry CFPB Open 06/02/17 06/03/17 06/04/17 01/06/00 07/09/05 Non Company Error Age Business Lending East 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No No No No Chat No Negative 0.64211 Pass Misleading information 406 GC-1631 W0039 WA 3246479 US US Consumer Banking AAC AAC Complaint Priority Complaint Facebook Pending 07/02/17 07/03/17 07/04/17 01/07/00 07/09/05 System Handicap Credit Card Center 1.00E+14 G TRAVEL DISPUTE CLAIMS I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No No No No No No Note No Neutral 0.58434 Review Needed Inappropriate Sales Tactics 407 GC-1632 W0040 WA 3246487 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Merchant Resolved-Completed 08/02/16 08/03/16 08/04/16 01/08/00 07/08/05 08/05/17 Procedures National Origin Business Lending East 1.00E+14 H ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No Yes No Chat No Negative 0.66664 5-10 days Pass Manipulation of sales 408 GC-1633 C0041 IL 3246129 US US Consumer Banking CCS CCS Complaint Priority Complaint Additional Resolved-Completed 09/02/16 09/03/16 09/04/16 01/09/00 07/08/05 09/05/17 Customer Service Other Credit Card East 1.00E+14 I CONFUSION CUSTOMER I am very upset with the misinformation that I have been given. I was cheated by company Contract was signed while representing No No Yes No Yes No Note No Neutral 0.58577 10+ days Pass Inappropriate Sales Tactics 409 GC-1634 C0042 IL 3246163 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Applicant Resolved-Completed 04/03/17 10/03/17 10/04/17 01/04/00 07/09/05 10/05/17 Fulfillment Age Credit Card Center 1.00E+14 J DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes Yes Chat No Neutral 0.72729 3-5 days Pass Misleading information 410 GC-1635 C0043 IL 3246210 US US Business Banking ENR ENR Complaint Priority Complaint Attorney Resolved-Completed 04/03/17 11/03/17 11/04/17 01/04/00 07/09/05 11/05/17 Non Company Error Handicap Business Lending East 1.00E+14 A PRIVACY TERMS I am very upset with the misinformation that I have been given. I was cheated by company There was a System problem which cased this issue No No No Yes Yes No Note No Negative 0.25542 5-10 days Review Completed Misleading information 411 GC-1636 C0044 IL 3246252 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Carmember Open 12/02/16 12/03/16 12/04/16 01/12/00 07/08/05 System National Origin Credit Card East 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes Yes No Chat Yes Negative 0.68804 Follow Up Manipulation of sales 412 GC-1637 C0045 IL 3246280 US US Business Banking AAC AAC Complaint Priority Complaint CFPB Pending 01/03/17 01/04/17 01/05/17 01/01/00 07/09/05 Procedures Other Business Lending East 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No No No Yes No Yes Note No Negative 0.72625 Follow Up Misleading information 413 GC-1638 E0013 NY 3246299 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Facebook Resolved-Completed 02/03/17 02/04/17 02/05/17 01/02/00 07/09/05 02/06/17 Customer Service Age Business Lending West 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS I am very upset with the misinformation that I have been given. I was cheated by company Clarification was provided No No No No No No Note Yes Negative 0.23519 Unresolved Follow Up Misleading information 414 GC-1639 C0046 OH 3246301 US US Business Banking DCM DCM Complaint Priority Complaint Merchant Resolved-Completed 03/03/17 03/04/17 03/05/17 01/03/00 07/09/05 03/06/17 Fulfillment Handicap Credit Card East 1.00E+14 F CONFUSION ACCOUNT CANCELLED I am very upset with the misinformation that I have been given. I was cheated by company Contract was signed while representing No No No No No No Note No Negative 0.33056 Unresolved Follow Up Inappropriate Sales Tactics 415 GC-1640 C0047 OH 3246329 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Additional Open 04/03/17 04/04/17 04/05/17 01/04/00 07/09/05 Non Company Error National Origin Credit Card West 1.00E+14 G DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes No Chat No Negative 0.25284 Review Needed Misleading information 416 GC-1641 E0013 NY 3246299 US US Business Banking FIS FIS Complaint Priority Complaint Applicant Resolved-Completed 05/03/17 05/04/17 05/05/17 01/05/00 07/09/05 05/06/17 System Other Merchant Services West 1.00E+14 H PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No Yes No No No No Note No Neutral 0.40186 3-5 days Follow Up Unauthorized Activity 417 GC-1642 E0013 NY 3246299 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Attorney Resolved-Completed 06/03/17 06/04/17 06/05/17 01/06/00 07/09/05 06/06/17 Procedures Age Business Lending East 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes Yes No No Chat No Negative 0.37256 5-10 days Likely SP Misleading information 418 GC-1643 E0013 NY 3246299 US US Consumer Banking CCS CCS Complaint Priority Complaint Carmember Resolved-Completed 07/03/17 07/04/17 07/05/17 01/07/00 07/09/05 07/06/17 Customer Service Handicap Credit Card Center 1.00E+14 J TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No No No Yes Yes No Note Yes Neutral 0.31592 Under 3 days Review Completed Unauthorized Activity 419 GC-1644 C0048 OH 3246360 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry CFPB Resolved-Completed 08/03/16 08/04/16 08/05/16 01/08/00 07/08/05 08/06/17 Fulfillment National Origin Credit Card Center 1.00E+14 A ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes No No Yes Yes Chat Yes Negative 0.95727 Unresolved Review Needed Manipulation of sales 420 GC-1645 C0049 OH 3246399 US US Consumer Banking ENR ENR Complaint Priority Complaint Facebook Resolved-Completed 09/03/16 09/04/16 09/05/16 01/09/00 07/08/05 09/06/17 Non Company Error Other Checking Center 1.00E+14 C CONFUSION CUSTOMER Company lied Contract was signed while representing No Yes No No No Yes Note Yes Neutral 0.82893 10+ days Follow Up Misleading information 421 GC-1646 C0050 OH 3246442 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Merchant Resolved-Completed 04/03/17 10/04/17 10/05/17 01/04/00 07/09/05 10/06/17 System Age Checking Center 1.00E+14 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes No No Yes Chat No Negative 0.73220 3-5 days Likely SP Misleading information 422 GC-1647 E0013 NY 3246299 US US Business Banking AAC AAC Complaint Priority Complaint Additional Resolved-Completed 04/10/17 11/04/17 11/05/17 01/04/00 07/09/05 11/06/17 Procedures Handicap Merchant Services West 1.00E+14 E PRIVACY TERMS Statement charged my illegally There was a System problem which cased this issue No Yes Yes No No No Note No Neutral 0.47827 5-10 days Pass Unauthorized Activity 423 GC-1648 E0013 NY 3246314 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Applicant Resolved-Completed 04/10/17 12/04/17 12/05/17 01/04/00 07/09/05 12/06/17 Fulfillment National Origin Checking West 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes Yes No Yes Chat No Negative 0.78178 Under 3 days Review Completed Unauthorized Activity 424 GC-1649 E0013 NY 3246299 US US Business Banking DCM DCM Complaint Priority Complaint Attorney Resolved-Completed 04/10/17 09/08/17 09/09/17 01/04/00 07/09/05 09/10/17 Non Company Error Other Merchant Services East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No No No Yes No No Note No Neutral 0.35722 Unresolved Follow Up Unauthorized Activity 425 GC-1650 E0013 NY 3246314 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Carmember Open 05/08/17 10/09/17 10/10/17 01/05/00 07/09/05 System Age Checking East 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No No Yes Yes Yes Chat Yes Negative 0.97573 Likely SP Unauthorized Activity 426 GC-1651 E0001 DC 3246109 US US Business Banking FIS FIS Complaint Priority Complaint CFPB Pending 04/03/17 11/10/17 11/11/17 01/04/00 07/09/05 Fulfillment Handicap Business Lending East 1.00E+14 I CONFUSION ACCOUNT CANCELLED I was misrepresented Contract was signed while representing No No No Yes Yes Yes Note Yes Neutral 0.80409 Pass Misleading information 427 GC-1652 E0002 DC 3246128 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Facebook Resolved-Completed 12/10/16 12/11/16 12/12/16 01/12/00 07/08/05 12/13/17 Non Company Error National Origin Business Lending Center 1.00E+14 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes No Chat Yes Negative 0.32410 5-10 days Review Completed Manipulation of sales 428 GC-1653 E0013 NY 3246299 US US Business Banking CCS CCS Complaint Priority Complaint Merchant Open 05/08/17 09/08/17 09/09/17 01/05/00 07/09/05 System Other Merchant Services East 1.00E+14 A PRIVACY BILLING ODDER Sales person sold me card deceitfully There was a System problem which cased this issue No No Yes No Yes No Note No Neutral 0.17861 Likely SP Unauthorized Activity 429 GC-1654 E0013 NY 3246311 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Additional Pending 05/08/17 12/11/17 12/12/17 01/05/00 07/09/05 Customer Service Age Merchant Services East 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR This is not my account Case has been filed Yes No Yes No Yes No Chat Yes Negative 0.23992 Pass Unauthorized Activity 430 GC-1655 E0013 NY 3246314 US US Consumer Banking ENR ENR Complaint Priority Complaint Applicant Resolved-Completed 05/05/17 11/09/17 11/10/17 01/05/00 07/09/05 11/11/17 Fulfillment Handicap Checking East 1.00E+14 D TRAVEL DISPUTE CLAIMS "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No No No No No No Note No Neutral 0.28952 10+ days Review Completed Unauthorized Activity 431 GC-1656 E0013 NY 3246311 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Attorney Resolved-Completed 05/05/17 12/06/17 12/07/17 01/05/00 07/09/05 12/08/17 Non Company Error National Origin Credit Card East 1.00E+14 E ACCOUNT MAINTENANCE COST This is not my account Clarification was provided Yes Yes No Yes No No Chat No Negative 0.43368 3-5 days Review Needed Unauthorized Activity 432 GC-1657 E0003 PA 3246142 US US Consumer Banking AAC AAC Complaint Priority Complaint Carmember Resolved-Completed 08/06/16 08/07/16 08/08/16 01/08/00 07/08/05 08/09/17 System Other Checking Center 1.00E+14 F CONFUSION CUSTOMER Statement charged my illegally Contract was signed while representing No No No Yes No No Note No Neutral 0.65492 5-10 days Likely SP Manipulation of sales 433 GC-1658 E0013 NY 3246311 US US Business Banking CCS CCS Complaint General Complaint & Inquiry CFPB Resolved-Completed 05/05/17 09/08/17 09/09/17 01/05/00 07/09/05 09/10/17 Procedures Age Business Lending Center 1.00E+14 G DISSATISFACTION REBATE I never authorized this card Settlement was made Yes No Yes Yes No Yes Chat Yes Negative 0.95534 Under 3 days Pass Unauthorized Activity 434 GC-1659 E0004 PA 3246153 US US Business Banking DCM DCM Complaint Priority Complaint Facebook Resolved-Completed 04/03/17 10/09/17 10/10/17 01/04/00 07/09/05 10/11/17 Customer Service Handicap Business Lending West 1.00E+14 H PRIVACY TERMS I am very upset with the misinformation that I have been given. I was cheated by company There was a System problem which cased this issue No No Yes Yes No No Note No Neutral 0.38274 Unresolved Review Completed Misleading information 435 GC-1660 E0005 PA 3246176 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Merchant Resolved-Completed 11/09/16 11/10/16 11/11/16 01/11/00 07/08/05 11/12/17 Fulfillment National Origin Credit Card East 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes No Yes Yes Chat Yes Negative 0.78034 3-5 days Review Needed Inappropriate Sales Tactics 436 GC-1661 E0006 MA 3246180 US US Consumer Banking FIS FIS Complaint Priority Complaint Additional Resolved-Completed 12/10/16 12/11/16 12/12/16 01/12/00 07/08/05 12/13/17 Non Company Error Other Credit Card West 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE I was misrepresented Customer was not aware of his/her strategies No No No No Yes No Note Yes Neutral 0.33111 5-10 days Likely SP Inappropriate Sales Tactics 437 GC-1662 E0013 NY 3246311 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Resolved-Completed 06/07/17 09/08/17 09/09/17 01/06/00 07/09/05 09/10/17 System Age Credit Card West 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE I never authorized this card Customer was not aware of his/her strategies Yes Yes No No Yes No Chat No Neutral 0.12189 Under 3 days Pass Inappropriate Sales Tactics 438 GC-1663 E0007 MA 3246191 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Pending 10/08/16 10/09/16 10/10/16 01/10/00 07/08/05 Procedures Handicap Checking Center 1.00E+14 A ACCOUNT MAINTENANCE ANONYMOUS Sales person sold me card deceitfully Clarification was provided No No No No Yes Yes Note No Negative 0.98854 Review Needed Manipulation of sales 439 GC-1664 E0008 MA 3246201 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Attorney Resolved-Completed 11/09/16 11/10/16 11/11/16 01/11/00 07/08/05 11/12/17 Customer Service National Origin Business Lending West 1.00E+14 C CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes No Yes Yes Yes No Chat Yes Negative 0.50294 3-5 days Likely SP Inappropriate Sales Tactics 440 GC-1665 E0009 MA 3246231 US US Business Banking ENR ENR Complaint Priority Complaint Carmember Open 04/03/17 12/11/17 12/12/17 01/04/00 07/09/05 Fulfillment Other Credit Card East 1.00E+14 D DISSATISFACTION ATM RELATED Company lied Settlement was made No Yes Yes Yes No Yes Note Yes Neutral 0.86194 Pass Misleading information 441 GC-1666 E0010 MA 3246249 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry CFPB Pending 08/01/16 08/02/16 08/03/16 01/08/00 07/08/05 Non Company Error Age Credit Card East 1.00E+14 E PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes No Yes Yes No No Chat No Negative 0.01741 Review Needed Misleading information 442 GC-1667 E0011 NY 3246264 US US Consumer Banking AAC AAC Complaint Priority Complaint Facebook Resolved-Completed 09/02/16 09/03/16 09/04/16 01/09/00 07/08/05 09/05/17 System Handicap Checking East 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR Statement charged my illegally Case has been filed No Yes No Yes No Yes Note Yes Negative 0.93793 Unresolved Review Needed Inappropriate Sales Tactics 443 GC-1668 E0013 NY 3246314 US US Consumer Banking TSC TSC Complaint General Complaint & Inquiry Merchant Resolved-Completed 01/02/17 01/03/17 01/04/17 01/01/00 07/09/05 01/05/17 Procedures National Origin Checking East 1.00E+14 G TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " "[6:30 PM] ASSOCIATE : I see that you requested to speak with someone about balance transfers. Please provide your account information. [12:32 PM] CUSTOMER: Hi, I recently signed up for the airline partnership promotion through the phone. I am now getting a bill for a very large fee that I was not told about ahead of time. [12:32 PM] ASSOCIATE: I'm sorry to hear that. Our records indicated that you enrolled on January 7, 2017. [12:33 PM] ASSOCIATE: This card has a $400 a year fee associated with it. [12:33 PM] CUSTOMER: Yes, I understand. I am telling you that I was deceived. The previous sales representative that I spoke with told me that there is no fee for the first year. [12:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [12:35 PM] CUSTOMER: I feel extremely misinformed. I am not paying this bill, in fact, I am going to cancel all of my cards with your company. [12:35 PM] ASSOCIATE: I am sorry that your experience with us has upset you. [12:36 PM] CUSTOMER : That's all you're going to say? Let me speak with your supervisor. [12:36 PM] ASSOCIATE : Certainly, please hold." Yes No No No No No Chat Yes Negative 0.37842 10+ days Pass Inappropriate Sales Tactics 444 GC-1669 E0013 NY 3246311 US US Business Banking AAC AAC Complaint Priority Complaint Additional Resolved-Completed 02/02/17 02/03/17 02/04/17 01/02/00 07/09/05 02/05/17 Customer Service Other Business Lending East 1.00E+14 H ACCOUNT MAINTENANCE COST I am very upset with the misinformation that I have been given. I was cheated by company Clarification was provided No No No No No No Note No Neutral 0.51243 3-5 days Review Completed Inappropriate Sales Tactics 445 GC-1670 E0012 NY 3246294 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Applicant Resolved-Completed 03/02/17 03/03/17 03/04/17 01/03/00 07/09/05 03/05/17 Fulfillment Age Checking West 1.00E+14 I CONFUSION CUSTOMER "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes No Yes No Yes No Chat No Negative 0.52817 5-10 days Pass Unauthorized Activity 446 GC-1671 E0013 NY 3246311 US US Business Banking DCM DCM Complaint Priority Complaint Attorney Open 04/02/17 04/03/17 04/04/17 01/04/00 07/09/05 Non Company Error Handicap Business Lending West 1.00E+14 J DISSATISFACTION REBATE I am very upset with the misinformation that I have been given. I was cheated by company Settlement was made No No Yes No Yes Yes Note No Neutral 0.99771 Pass Unauthorized Activity 447 GC-1672 E0013 NY 3246311 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Carmember Pending 05/02/17 05/03/17 05/04/17 01/05/00 07/09/05 System National Origin Merchant Services Center 1.00E+14 A PRIVACY TERMS I was misrepresented There was a System problem which cased this issue Yes No Yes Yes Yes No Chat No Neutral 0.10558 Pass Inappropriate Sales Tactics 448 GC-1673 E0013 NY 3246314 US US Consumer Banking FIS FIS Complaint Priority Complaint CFPB Resolved-Completed 07/03/17 06/03/17 06/04/17 01/07/00 07/09/05 06/05/17 Procedures Other Checking East 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed No No No Yes Yes No Note No Negative 0.28410 5-10 days Review Completed Unauthorized Activity 449 GC-1674 E0013 NY 3246311 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Facebook Resolved-Completed 07/02/17 07/03/17 07/04/17 01/07/00 07/09/05 07/05/17 Customer Service Age Business Lending East 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE I never authorized this card Customer was not aware of his/her strategies Yes No No Yes Yes No Chat No Negative 0.04599 10+ days Follow Up Unauthorized Activity 450 GC-1675 E0014 NY 3246322 US US Consumer Banking CCS CCS Complaint Priority Complaint Merchant Open 08/02/16 08/03/16 08/04/16 01/08/00 07/08/05 Fulfillment Handicap Checking East 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS I am very upset with the misinformation that I have been given. I was cheated by company Clarification was provided No No No Yes No No Note No Negative 0.11798 Follow Up Inappropriate Sales Tactics 451 GC-1676 E0013 NY 3246314 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Additional Resolved-Completed 07/03/17 09/03/17 09/04/17 01/07/00 07/09/05 09/05/17 Non Company Error National Origin Checking East 1.00E+14 F CONFUSION ACCOUNT CANCELLED I am very upset with the misinformation that I have been given. I was cheated by company "[6:30 PM] ASSOCIATE : I see that you requested to speak with someone about balance transfers. Please provide your account information. [12:32 PM] CUSTOMER: Hi, I recently signed up for the airline partnership promotion through the phone. I am now getting a bill for a very large fee that I was not told about ahead of time. [12:32 PM] ASSOCIATE: I'm sorry to hear that. Our records indicated that you enrolled on January 7, 2017. [12:33 PM] ASSOCIATE: This card has a $400 a year fee associated with it. [12:33 PM] CUSTOMER: Yes, I understand. I am telling you that I was deceived. The previous sales representative that I spoke with told me that there is no fee for the first year. [12:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [12:35 PM] CUSTOMER: I feel extremely misinformed. I am not paying this bill, in fact, I am going to cancel all of my cards with your company. [12:35 PM] ASSOCIATE: I am sorry that your experience with us has upset you. [12:36 PM] CUSTOMER : That's all you're going to say? Let me speak with your supervisor. [12:36 PM] ASSOCIATE : Certainly, please hold." No Yes No No No No Note No Negative 0.53316 Unresolved Follow Up Inappropriate Sales Tactics 452 GC-1677 E0013 NY 3246311 US US Business Banking ENR ENR Complaint Priority Complaint Applicant Resolved-Completed 03/02/17 10/03/17 10/04/17 01/03/00 07/09/05 10/05/17 System Other Merchant Services East 1.00E+14 G DISSATISFACTION ATM RELATED This is not my account Settlement was made Yes No Yes Yes Yes No Chat Yes Negative 0.37182 10+ days Review Needed Unauthorized Activity 453 GC-1678 E0015 NY 3246345 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Attorney Resolved-Completed 04/03/17 11/03/17 11/04/17 01/04/00 07/09/05 11/05/17 Procedures Age Checking West 1.00E+14 H PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No Yes No No No No Note Yes Neutral 0.39653 3-5 days Follow Up Misleading information 454 GC-1679 E0013 NY 3246311 US US Business Banking AAC AAC Complaint Priority Complaint Carmember Resolved-Completed 03/02/17 12/03/17 12/04/17 01/03/00 07/09/05 12/05/17 Customer Service Handicap Business Lending West 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR I never authorized this card Case has been filed Yes No Yes Yes No No Chat No Negative 0.23948 5-10 days Likely SP Unauthorized Activity 455 GC-1680 E0016 NY 3246371 US US Business Banking CCS CCS Complaint General Complaint & Inquiry CFPB Resolved-Completed 01/03/17 01/04/17 01/05/17 01/01/00 07/09/05 01/06/17 Fulfillment National Origin Business Lending East 1.00E+14 J TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No No No Yes Yes No Note Yes Neutral 0.66944 Under 3 days Review Completed Misleading information 456 GC-1681 E0014 NY 3246318 US US Business Banking DCM DCM Complaint Priority Complaint Facebook Resolved-Completed 02/03/17 02/04/17 02/05/17 01/02/00 07/09/05 02/06/17 Non Company Error Other Business Lending East 1.00E+14 A ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes No No Yes No Chat No Negative 0.16873 Unresolved Review Needed Unauthorized Activity 457 GC-1682 E0014 NY 3246318 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Merchant Resolved-Completed 03/03/17 03/04/17 03/05/17 01/03/00 07/09/05 03/06/17 System Age Merchant Services West 1.00E+14 C CONFUSION CUSTOMER Company lied Contract was signed while representing No No No No No No Note No Neutral 0.64020 10+ days Follow Up Unauthorized Activity 458 GC-1683 E0017 NY 3246400 US US Consumer Banking FIS FIS Complaint Priority Complaint Additional Resolved-Completed 04/03/17 04/04/17 04/05/17 01/04/00 07/09/05 04/06/17 Procedures Handicap Credit Card East 1.00E+14 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No No No Chat Yes Negative 0.18315 3-5 days Likely SP Inappropriate Sales Tactics 459 GC-1684 E0018 NY 3246426 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Applicant Resolved-Completed 05/03/17 05/04/17 05/05/17 01/05/00 07/09/05 05/06/17 Fulfillment National Origin Merchant Services East 1.00E+14 E PRIVACY TERMS Statement charged my illegally There was a System problem which cased this issue No No Yes No No No Note No Neutral 0.08596 5-10 days Pass Manipulation of sales 460 GC-1685 E0014 NY 3246318 US US Consumer Banking CCS CCS Complaint Priority Complaint Attorney Open 06/03/17 06/04/17 06/05/17 01/06/00 07/09/05 Non Company Error Other Credit Card East 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes Yes No No Chat Yes Negative 0.09802 Review Needed Unauthorized Activity 461 GC-1686 E0019 NY 3246443 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Carmember Pending 07/03/17 07/04/17 07/05/17 01/07/00 07/09/05 System Age Checking West 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No No No Yes No No Note No Neutral 0.64199 Follow Up Misleading information 462 GC-1687 E0020 NY 3246454 US US Consumer Banking ENR ENR Complaint Priority Complaint CFPB Resolved-Completed 08/03/16 08/04/16 08/05/16 01/08/00 07/08/05 08/06/17 Fulfillment Handicap Credit Card Center 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No No Yes Yes No Chat No Negative 0.20869 10+ days Likely SP Inappropriate Sales Tactics 463 GC-1688 E0014 NY 3246318 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Facebook Open 09/03/16 09/04/16 09/05/16 01/09/00 07/08/05 Non Company Error National Origin Merchant Services East 1.00E+14 I CONFUSION ACCOUNT CANCELLED I was misrepresented Contract was signed while representing No No No Yes Yes Yes Note No Neutral 0.89447 Pass Unauthorized Activity 464 GC-1689 E0014 NY 3246318 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Pending 10/03/16 10/04/16 10/05/16 01/10/00 07/08/05 System Other Credit Card Center 1.00E+14 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes No Yes Yes Chat Yes Negative 0.96721 Review Needed Unauthorized Activity 465 GC-1690 E0014 NY 3246318 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Additional Resolved-Completed 11/03/16 11/04/16 11/05/16 01/11/00 07/08/05 11/06/17 Non Company Error Other Merchant Services East 1.00E+14 A PRIVACY BILLING ODDER Sales person sold me card deceitfully There was a System problem which cased this issue No Yes Yes No Yes No Note No Neutral 0.41524 Under 3 days Likely SP Unauthorized Activity 466 GC-1691 E0021 NC 3246497 US US Business Banking DCM DCM Complaint Priority Complaint Applicant Pending 04/03/17 12/04/17 12/05/17 01/04/00 07/09/05 Customer Service Age Merchant Services East 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes No Yes No Chat No Negative 0.44203 Pass Misleading information 467 GC-1692 E0022 NC 3246505 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Attorney Resolved-Completed 09/07/16 09/08/16 09/09/16 01/09/00 07/08/05 09/10/17 Fulfillment Handicap Merchant Services East 1.00E+14 D TRAVEL DISPUTE CLAIMS Company lied Customer was not aware of his/her strategies No Yes No No No No Note Yes Neutral 0.24015 10+ days Review Completed Inappropriate Sales Tactics 468 GC-1693 E0023 NC 3246513 US US Consumer Banking FIS FIS Complaint Priority Complaint Carmember Resolved-Completed 10/08/16 10/09/16 10/10/16 01/10/00 07/08/05 10/11/17 Non Company Error National Origin Credit Card Center 1.00E+14 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No No Yes No No Chat No Negative 0.20071 3-5 days Review Needed Manipulation of sales 469 GC-1694 E0014 NY 3246318 US US Business Banking AAC AAC Complaint General Complaint & Inquiry CFPB Resolved-Completed 11/09/16 11/10/16 11/11/16 01/11/00 07/08/05 11/12/17 System Other Business Lending Center 1.00E+14 F CONFUSION CUSTOMER Statement charged my illegally Contract was signed while representing No No No Yes No No Note No Neutral 0.35644 5-10 days Likely SP Unauthorized Activity 470 GC-1695 E0024 GA 3246521 US US Business Banking CCS CCS Complaint Priority Complaint Facebook Resolved-Completed 04/03/17 12/11/17 12/12/17 01/04/00 07/09/05 12/13/17 Procedures Age Business Lending West 1.00E+14 G DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes No No Chat No Negative 0.55678 Under 3 days Pass Misleading information 471 GC-1696 E0025 GA 3246529 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Merchant Resolved-Completed 10/08/16 10/09/16 10/10/16 01/10/00 07/08/05 10/11/17 Customer Service Handicap Checking East 1.00E+14 H PRIVACY TERMS I am very upset with the misinformation that I have been given. I was cheated by company There was a System problem which cased this issue No No Yes Yes No No Note No Neutral 0.60252 Unresolved Review Completed Manipulation of sales 472 GC-1697 W0026 CA 3246139 US US Business Banking ENR ENR Complaint Priority Complaint Additional Resolved-Completed 04/03/17 11/10/17 11/11/17 01/04/00 07/09/05 11/12/17 Fulfillment National Origin Credit Card West 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes No Yes No Chat No Negative 0.62446 3-5 days Review Needed Misleading information 473 GC-1698 E0014 NY 3246318 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Additional Resolved-Completed 12/10/16 12/11/16 12/12/16 01/12/00 07/08/05 12/13/17 Non Company Error Other Merchant Services East 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE I was misrepresented Customer was not aware of his/her strategies No No No No Yes Yes Note No Neutral 0.77651 5-10 days Likely SP Unauthorized Activity 474 GC-1699 W0027 CA 3246183 US US Business Banking AAC AAC Complaint Priority Complaint Applicant Resolved-Completed 09/07/16 09/08/16 09/09/16 01/09/00 07/08/05 09/10/17 System Age Business Lending West 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes Yes No No Yes Yes Chat No Neutral 0.92804 Under 3 days Pass Inappropriate Sales Tactics 475 GC-1700 E0014 NY 3246318 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Attorney Pending 10/08/16 10/09/16 10/10/16 01/10/00 07/08/05 Procedures Handicap Merchant Services East 1.00E+14 A ACCOUNT MAINTENANCE ANONYMOUS Sales person sold me card deceitfully Clarification was provided No Yes No No Yes No Note No Negative 0.14471 Review Needed Unauthorized Activity 476 GC-1701 W0028 CA 3246214 US US Business Banking DCM DCM Complaint Priority Complaint Carmember Resolved-Completed 11/09/16 11/10/16 11/11/16 01/11/00 07/08/05 11/12/17 Customer Service National Origin Merchant Services West 1.00E+14 C CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes No Yes Yes Yes No Chat No Negative 0.42437 3-5 days Likely SP Misleading information 477 GC-1702 W0029 CA 3246246 US US Business Banking ENR ENR Complaint General Complaint & Inquiry CFPB Open 12/10/16 12/11/16 12/12/16 01/12/00 07/08/05 Fulfillment Other Business Lending East 1.00E+14 D DISSATISFACTION ATM RELATED Company lied Settlement was made No No Yes Yes No No Note No Neutral 0.48554 Pass Misleading information 478 GC-1703 E0014 NY 3246318 US US Business Banking FIS FIS Complaint Priority Complaint Facebook Pending 08/01/16 08/02/16 08/03/16 01/08/00 07/08/05 Non Company Error Age Merchant Services East 1.00E+14 E PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes Yes Yes Yes No No Chat No Negative 0.25889 Review Needed Unauthorized Activity 479 GC-1704 E0014 NY 3246319 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Merchant Resolved-Completed 09/02/16 09/03/16 09/04/16 01/09/00 07/08/05 09/05/17 System Handicap Business Lending Center 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR Statement charged my illegally Case has been filed No No No Yes No No Note Yes Negative 0.56372 Unresolved Review Needed Unauthorized Activity 480 GC-1705 W0030 CA 3246276 US US Business Banking AAC AAC Complaint Priority Complaint Additional Resolved-Completed 10/03/16 10/04/16 10/05/16 01/10/00 07/08/05 10/06/17 Procedures National Origin Business Lending West 1.00E+14 G TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No No No No No Chat No Negative 0.58982 10+ days Pass Misleading information 481 GC-1706 W0031 CA 3246295 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Applicant Resolved-Completed 11/04/16 11/05/16 11/06/16 01/11/00 07/08/05 11/07/17 Customer Service Other Business Lending West 1.00E+14 H ACCOUNT MAINTENANCE COST I am very upset with the misinformation that I have been given. I was cheated by company Clarification was provided No No No No No No Note No Neutral 0.41575 3-5 days Review Completed Inappropriate Sales Tactics 482 GC-1707 W0032 CA 3246309 US US Consumer Banking DCM DCM Complaint Priority Complaint Attorney Resolved-Completed 12/05/16 12/06/16 12/07/16 01/12/00 07/08/05 12/08/17 Fulfillment Age Credit Card East 1.00E+14 I CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes No Yes No Yes Yes Chat No Negative 0.72656 5-10 days Pass Manipulation of sales 483 GC-1708 E0014 NY 3246319 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Carmember Open 08/06/16 08/07/16 08/08/16 01/08/00 07/08/05 Non Company Error Handicap Business Lending East 1.00E+14 J DISSATISFACTION REBATE I am very upset with the misinformation that I have been given. I was cheated by company Settlement was made No No Yes No Yes No Note No Neutral 0.65066 Pass Unauthorized Activity 484 GC-1709 E0014 NY 3246319 US US Consumer Banking FIS FIS Complaint Priority Complaint CFPB Pending 09/07/16 09/08/16 09/09/16 01/09/00 07/08/05 System National Origin Credit Card West 1.00E+14 A PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes No Yes Yes Yes No Chat No Neutral 0.43892 Pass Unauthorized Activity 485 GC-1710 W0033 CA 3246339 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Facebook Resolved-Completed 10/08/16 10/09/16 10/10/16 01/10/00 07/08/05 10/11/17 Procedures Other Checking East 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT I am very upset with the misinformation that I have been given. I was cheated by company Case has been filed No Yes No Yes Yes No Note No Negative 0.17663 5-10 days Review Completed Misleading information 486 GC-1711 E0014 NY 3246319 US US Consumer Banking CCS CCS Complaint Priority Complaint Merchant Resolved-Completed 11/09/16 11/10/16 11/11/16 01/11/00 07/08/05 11/12/17 Customer Service Age Checking East 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes Yes No Yes Yes Yes Chat No Negative 0.86755 10+ days Follow Up Unauthorized Activity 487 GC-1712 W0034 CA 3246375 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Additional Open 12/10/16 12/11/16 12/12/16 01/12/00 07/08/05 Fulfillment Handicap Business Lending East 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS I am very upset with the misinformation that I have been given. I was cheated by company Clarification was provided No Yes No Yes No No Note No Negative 0.40651 Follow Up Misleading information 488 GC-1713 W0035 CA 3246395 US US Consumer Banking ENR ENR Complaint Priority Complaint Applicant Resolved-Completed 08/01/16 08/02/16 08/03/16 01/08/00 07/08/05 08/04/17 Non Company Error National Origin Credit Card West 1.00E+14 F CONFUSION ACCOUNT CANCELLED I am very upset with the misinformation that I have been given. I was cheated by company Contract was signed while representing No No No No No Yes Note Yes Negative 0.82859 Unresolved Follow Up Inappropriate Sales Tactics 489 GC-1714 E0014 NY 3246319 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Attorney Resolved-Completed 09/02/16 09/03/16 09/04/16 01/09/00 07/08/05 09/05/17 System Other Credit Card East 1.00E+14 G DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes No Chat No Negative 0.18249 10+ days Review Needed Unauthorized Activity 490 GC-1715 W0036 CA 3246432 US US Consumer Banking AAC AAC Complaint Priority Complaint Carmember Resolved-Completed 10/03/16 10/04/16 10/05/16 01/10/00 07/08/05 10/06/17 Procedures Age Credit Card West 1.00E+14 H PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No No No No No No Note Yes Neutral 0.30867 3-5 days Follow Up Misleading information 491 GC-1716 W0037 CA 3246459 US US Business Banking CCS CCS Complaint General Complaint & Inquiry CFPB Resolved-Completed 11/04/16 11/05/16 11/06/16 01/11/00 07/08/05 11/07/17 Customer Service Handicap Business Lending West 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes Yes Yes No Yes Chat Yes Negative 0.77811 5-10 days Likely SP Misleading information 492 GC-1717 W0038 CA 3246471 US US Consumer Banking DCM DCM Complaint Priority Complaint Facebook Resolved-Completed 12/05/16 12/06/16 12/07/16 01/12/00 07/08/05 12/08/17 Fulfillment National Origin Credit Card East 1.00E+14 J TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No No No Yes Yes No Note Yes Neutral 0.31393 Under 3 days Review Completed Misleading information 493 GC-1718 W0039 WA 3246481 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Merchant Resolved-Completed 08/06/16 08/07/16 08/08/16 01/08/00 07/08/05 08/09/17 Non Company Error Other Checking Center 1.00E+14 A ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No No No Yes No Chat No Negative 0.60639 Unresolved Review Needed Misleading information 494 GC-1719 E0014 NY 3246319 US US Consumer Banking FIS FIS Complaint Priority Complaint Additional Resolved-Completed 09/07/16 09/08/16 09/09/16 01/09/00 07/08/05 09/10/17 System Age Credit Card East 1.00E+14 C CONFUSION CUSTOMER Company lied Contract was signed while representing No No No No No No Note No Neutral 0.00432 10+ days Follow Up Unauthorized Activity 495 GC-1720 W0040 WA 3246489 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Applicant Resolved-Completed 10/08/16 10/09/16 10/10/16 01/10/00 07/08/05 10/11/17 Procedures Handicap Credit Card Center 1.00E+14 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No No Yes Chat No Negative 0.77139 3-5 days Likely SP Misleading information 496 GC-1721 C0041 IL 3246133 US US Consumer Banking CCS CCS Complaint Priority Complaint Attorney Resolved-Completed 11/09/16 11/10/16 11/11/16 01/11/00 07/08/05 11/12/17 Fulfillment National Origin Checking West 1.00E+14 E PRIVACY TERMS Statement charged my illegally There was a System problem which cased this issue No No Yes No No No Note Yes Neutral 0.07686 5-10 days Pass Inappropriate Sales Tactics 497 GC-1722 E0014 NY 3246319 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Carmember Open 12/10/16 12/11/16 12/12/16 01/12/00 07/08/05 Non Company Error Other Business Lending East 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes Yes No No Chat No Negative 0.34395 Review Needed Unauthorized Activity 498 GC-1723 E0014 NY 3246319 US US Business Banking ENR ENR Complaint Priority Complaint CFPB Resolved-Completed 11/08/16 11/09/16 11/10/16 01/11/00 07/08/05 11/11/17 System Age Business Lending East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No Yes No Yes No No Note No Neutral 0.34543 Unresolved Follow Up Unauthorized Activity 499 GC-1724 C0042 IL 3246175 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Facebook Resolved-Completed 12/05/16 12/06/16 12/07/16 01/12/00 07/08/05 12/08/17 Fulfillment Handicap Credit Card West 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No No Yes Yes No Chat No Negative 0.08477 10+ days Likely SP Misleading information 500 GC-1725 C0043 IL 3246213 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Resolved-Completed 08/06/16 08/07/16 08/08/16 01/08/00 07/08/05 08/09/17 Non Company Error National Origin Credit Card Center 1.00E+14 I CONFUSION ACCOUNT CANCELLED I was misrepresented Contract was signed while representing No No No Yes Yes Yes Note No Neutral 0.72848 3-5 days Pass Inappropriate Sales Tactics 501 GC-1726 C0044 IL 3246256 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Additional Resolved-Completed 01/02/17 01/03/17 01/04/17 01/01/00 07/09/05 01/05/17 System Other Merchant Services East 1.00E+14 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes No Chat No Negative 0.53491 5-10 days Review Completed Misleading information 502 GC-1727 C0045 IL 3246286 US US Consumer Banking DCM DCM Complaint Priority Complaint Applicant Resolved-Completed 02/02/17 02/03/17 02/04/17 01/02/00 07/09/05 02/05/17 Non Company Error National Origin Checking East 1.00E+14 A PRIVACY BILLING ODDER Sales person sold me card deceitfully There was a System problem which cased this issue No No Yes No Yes No Note No Neutral 0.21154 Under 3 days Likely SP Manipulation of sales 503 GC-1728 C0046 OH 3246303 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Attorney Resolved-Completed 03/02/17 03/03/17 03/04/17 01/03/00 07/09/05 03/05/17 System Other Credit Card West 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes Yes No Yes No Chat No Negative 0.04234 Unresolved Pass Misleading information 504 GC-1729 C0047 OH 3246336 US US Consumer Banking FIS FIS Complaint Priority Complaint Carmember Resolved-Completed 04/02/17 04/03/17 04/04/17 01/04/00 07/09/05 04/05/17 Procedures Age Credit Card East 1.00E+14 D TRAVEL DISPUTE CLAIMS Company lied Customer was not aware of his/her strategies No No No No No No Note No Neutral 0.22646 10+ days Review Completed Misleading information 505 GC-1730 C0048 OH 3246369 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry CFPB Resolved-Completed 05/02/17 05/03/17 05/04/17 01/05/00 07/09/05 05/05/17 Customer Service Handicap Credit Card East 1.00E+14 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes No Yes No No Chat No Negative 0.34352 3-5 days Review Needed Inappropriate Sales Tactics 506 GC-1731 E0014 NY 3246319 US US Business Banking CCS CCS Complaint Priority Complaint Facebook Pending 06/02/17 06/03/17 06/04/17 01/06/00 07/09/05 Fulfillment National Origin Merchant Services West 1.00E+14 F CONFUSION CUSTOMER Statement charged my illegally Contract was signed while representing No No No Yes No No Note Yes Neutral 0.38728 Likely SP Unauthorized Activity 507 GC-1732 E0014 NY 3246319 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Merchant Resolved-Completed 07/02/17 07/03/17 07/04/17 01/07/00 07/09/05 07/05/17 Non Company Error Other Checking Center 1.00E+14 G DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes No Yes Chat No Negative 0.72553 Under 3 days Pass Unauthorized Activity 508 GC-1733 C0049 OH 3246402 US US Consumer Banking ENR ENR Complaint Priority Complaint Additional Open 08/02/16 08/03/16 08/04/16 01/08/00 07/08/05 System Age Credit Card East 1.00E+14 H PRIVACY TERMS I am very upset with the misinformation that I have been given. I was cheated by company There was a System problem which cased this issue No No Yes Yes No No Note Yes Neutral 0.60630 Review Needed Inappropriate Sales Tactics 509 GC-1734 E0014 NY 3246319 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Cardmember Basic Pending 09/02/16 09/03/16 09/04/16 01/09/00 07/08/05 Procedures Handicap Checking West 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes No Yes No Chat No Negative 0.43535 Review Needed Unauthorized Activity 510 GC-1735 C0050 OH 3246447 US US Consumer Banking AAC AAC Complaint Priority Complaint Additional Resolved-Completed 10/02/16 10/03/16 10/04/16 01/10/00 07/08/05 10/05/17 Customer Service National Origin Credit Card West 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE I was misrepresented Customer was not aware of his/her strategies No No No No Yes No Note No Neutral 0.40981 5-10 days Likely SP Inappropriate Sales Tactics 511 GC-1736 E0001 DC 3246109 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Applicant Resolved-Completed 11/02/16 11/03/16 11/04/16 01/11/00 07/08/05 11/05/17 Fulfillment Other Credit Card East 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No No No Yes No Chat No Neutral 0.40511 Under 3 days Pass Inappropriate Sales Tactics 512 GC-1737 E0002 DC 3246128 US US Consumer Banking DCM DCM Complaint Priority Complaint Attorney Resolved-Completed 12/02/16 12/03/16 12/04/16 01/12/00 07/08/05 12/05/17 Non Company Error Age Checking East 1.00E+14 C CONFUSION ACCOUNT CANCELLED Sales person sold me card deceitfully Contract was signed while representing No No No No Yes Yes Note Yes Negative 0.71607 Unresolved Review Completed Manipulation of sales 513 GC-1738 E0003 PA 3246142 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Carmember Resolved-Completed 01/03/17 01/04/17 01/05/17 01/01/00 07/09/05 01/06/17 System Handicap Credit Card West 1.00E+14 D DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes No Chat No Negative 0.13286 3-5 days Likely SP Misleading information 514 GC-1739 E0004 PA 3246153 US US Consumer Banking FIS FIS Complaint Priority Complaint CFPB Open 02/03/17 02/04/17 02/05/17 01/02/00 07/09/05 Procedures National Origin Checking East 1.00E+14 E PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No Yes Yes Yes No No Note No Neutral 0.13168 Pass Inappropriate Sales Tactics 515 GC-1740 E0005 PA 3246176 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Facebook Pending 03/03/17 03/04/17 03/05/17 01/03/00 07/09/05 Customer Service Other Credit Card West 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes Yes No Yes Chat No Negative 0.95198 Review Needed Inappropriate Sales Tactics 516 GC-1741 E0006 MA 3246180 US US Consumer Banking TSC TSC Complaint Priority Complaint Merchant Resolved-Completed 04/03/17 04/04/17 04/05/17 01/04/00 07/09/05 04/06/17 Fulfillment Age Checking East 1.00E+14 G TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No No No Yes No No Note No Negative 0.26957 Unresolved Review Needed Misleading information 517 GC-1742 E0007 MA 3246191 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Resolved-Completed 05/03/17 05/04/17 05/05/17 01/05/00 07/09/05 05/06/17 Non Company Error Handicap Credit Card East 1.00E+14 H ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes No No No Yes Chat Yes Negative 0.78262 10+ days Pass Inappropriate Sales Tactics 518 GC-1743 E0014 NY 3246322 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Open 06/03/17 06/04/17 06/05/17 01/06/00 07/09/05 System National Origin Credit Card Center 1.00E+14 I CONFUSION CUSTOMER I am very upset with the misinformation that I have been given. I was cheated by company Contract was signed while representing No No No No No Yes Note No Neutral 0.88995 Review Needed Unauthorized Activity 519 GC-1744 E0014 NY 3246322 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Attorney Resolved-Completed 07/03/17 07/04/17 07/05/17 01/07/00 07/09/05 07/06/17 Procedures Other Checking East 1.00E+14 J DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes No Chat Yes Negative 0.03765 5-10 days Pass Unauthorized Activity 520 GC-1745 E0014 NY 3246322 US US Consumer Banking ENR ENR Complaint Priority Complaint Carmember Resolved-Completed 08/03/16 08/04/16 08/05/16 01/08/00 07/08/05 08/06/17 Customer Service Age Checking East 1.00E+14 A PRIVACY TERMS I am very upset with the misinformation that I have been given. I was cheated by company There was a System problem which cased this issue No No Yes No Yes No Note No Neutral 0.32891 10+ days Pass Unauthorized Activity 521 GC-1746 E0014 NY 3246322 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry CFPB Resolved-Completed 09/03/16 09/04/16 09/05/16 01/09/00 07/08/05 09/06/17 Fulfillment Handicap Credit Card East 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes Yes Yes No Chat No Neutral 0.07581 3-5 days Pass Unauthorized Activity 522 GC-1747 E0008 MA 3246201 US US Consumer Banking AAC AAC Complaint Priority Complaint Facebook Resolved-Completed 10/03/16 10/04/16 10/05/16 01/10/00 07/08/05 10/06/17 Non Company Error National Origin Credit Card East 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No No No Yes Yes No Note Yes Negative 0.07574 5-10 days Review Completed Inappropriate Sales Tactics 523 GC-1748 E0009 MA 3246231 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Merchant Resolved-Completed 11/03/16 11/04/16 11/05/16 01/11/00 07/08/05 11/06/17 System Other Business Lending East 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes No Yes Yes Yes Chat Yes Negative 0.97254 10+ days Follow Up Misleading information 524 GC-1749 E0010 MA 3246249 US US Business Banking DCM DCM Complaint Priority Complaint Additional Resolved-Completed 12/03/16 12/04/16 12/05/16 01/12/00 07/08/05 12/06/17 Procedures Age Business Lending East 1.00E+14 F CONFUSION ACCOUNT CANCELLED I am very upset with the misinformation that I have been given. I was cheated by company Contract was signed while representing No No No Yes No No Note Yes Negative 0.06049 3-5 days Follow Up Misleading information 525 GC-1750 E0011 NY 3246264 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Applicant Resolved-Completed 09/07/16 09/08/16 09/09/16 01/09/00 07/08/05 09/10/17 Customer Service Handicap Checking East 1.00E+14 G DISSATISFACTION ATM RELATED I am very upset with the misinformation that I have been given. I was cheated by company Settlement was made No Yes No No No No Note No Negative 0.33063 Unresolved Follow Up Misleading information 526 GC-1751 E0012 NY 3246291 US US Consumer Banking FIS FIS Complaint Priority Complaint Attorney Resolved-Completed 03/08/17 10/09/17 10/10/17 01/03/00 07/09/05 10/11/17 Fulfillment National Origin Checking East 1.00E+14 H PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes No Yes Yes Yes Yes Chat No Negative 0.85345 10+ days Review Needed Misleading information 527 GC-1752 E0013 NY 3246314 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Carmember Resolved-Completed 03/02/17 11/10/17 11/11/17 01/03/00 07/09/05 11/12/17 Non Company Error Other Checking East 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed No No No No No No Note No Neutral 0.37467 3-5 days Follow Up Unauthorized Activity 528 GC-1753 E0014 NY 3246322 US US Business Banking CCS CCS Complaint Priority Complaint CFPB Open 12/10/16 12/11/16 12/12/16 01/12/00 07/08/05 System Age Merchant Services West 1.00E+14 J TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No Yes Yes No Yes Chat No Negative 0.72093 Likely SP Misleading information 529 GC-1754 E0014 NY 3246322 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Facebook Pending 10/08/16 10/09/16 10/10/16 01/10/00 07/08/05 Procedures Handicap Credit Card East 1.00E+14 A ACCOUNT MAINTENANCE COST Statement charged my illegally Clarification was provided No No No Yes Yes No Note No Neutral 0.18703 Review Needed Unauthorized Activity 530 GC-1755 E0012 NY 3246291 US US Consumer Banking ENR ENR Complaint Priority Complaint Merchant Resolved-Completed 07/05/17 11/10/16 11/11/16 01/07/00 07/09/05 11/12/17 Fulfillment National Origin Checking East 1.00E+14 C CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes No No No Yes No Chat No Negative 0.45240 Unresolved Review Needed Misleading information 531 GC-1756 E0016 NY 3246371 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Additional Open 09/07/16 09/08/16 09/09/16 01/09/00 07/08/05 Non Company Error Other Credit Card West 1.00E+14 D DISSATISFACTION REBATE Company lied Settlement was made No No No No No No Note No Neutral 0.46781 Follow Up Misleading information 532 GC-1757 E0017 NY 3246400 US US Consumer Banking AAC AAC Complaint Priority Complaint Applicant Pending 12/10/16 12/11/16 12/12/16 01/12/00 07/08/05 System Age Credit Card Center 1.00E+14 E PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes No Yes No No Yes Chat No Negative 0.97300 Likely SP Inappropriate Sales Tactics 533 GC-1758 E0014 NY 3246322 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Attorney Resolved-Completed 12/10/16 12/11/16 12/12/16 01/12/00 07/08/05 12/13/17 Fulfillment Handicap Merchant Services West 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT Statement charged my illegally Case has been filed No Yes Yes No No No Note No Neutral 0.40374 5-10 days Pass Unauthorized Activity 534 GC-1759 E0018 NY 3246426 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Pending 12/10/16 12/11/16 12/12/16 01/12/00 07/08/05 Non Company Error National Origin Checking East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes Yes Yes Yes No No Chat No Negative 0.10502 Review Needed Manipulation of sales 535 GC-1760 E0019 NY 3246443 US US Business Banking ENR ENR Complaint General Complaint & Inquiry CFPB Resolved-Completed 11/08/16 11/09/16 11/10/16 01/11/00 07/08/05 11/11/17 System Other Merchant Services Center 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS I am very upset with the misinformation that I have been given. I was cheated by company Clarification was provided No No No Yes No Yes Note Yes Neutral 0.72786 Unresolved Follow Up Manipulation of sales 536 GC-1761 E0020 NY 3246454 US US Consumer Banking FIS FIS Complaint Priority Complaint Facebook Resolved-Completed 12/05/16 12/06/16 12/07/16 01/12/00 07/08/05 12/08/17 Non Company Error Other Checking East 1.00E+14 I CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes No No Yes Yes No Chat Yes Negative 0.68542 10+ days Likely SP Misleading information 537 GC-1762 E0014 NY 3246322 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Merchant Resolved-Completed 08/06/16 08/07/16 08/08/16 01/08/00 07/08/05 08/09/17 Customer Service Age Credit Card West 1.00E+14 J DISSATISFACTION ATM RELATED I was misrepresented Settlement was made No No No Yes Yes No Note Yes Neutral 0.27646 3-5 days Pass Unauthorized Activity 538 GC-1763 E0021 NC 3246497 US US Consumer Banking CCS CCS Complaint Priority Complaint Additional Resolved-Completed 09/07/16 09/08/16 09/09/16 01/09/00 07/08/05 09/10/17 Fulfillment Handicap Credit Card Center 1.00E+14 A PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes No Yes No Yes Yes Chat No Negative 0.81541 5-10 days Review Completed Inappropriate Sales Tactics 539 GC-1764 E0014 NY 3246322 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Applicant Resolved-Completed 10/08/16 10/09/16 10/10/16 01/10/00 07/08/05 10/11/17 Non Company Error National Origin Checking West 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR Sales person sold me card deceitfully Case has been filed No No Yes No Yes Yes Note No Neutral 0.86485 Under 3 days Likely SP Unauthorized Activity 540 GC-1765 E0022 NC 3246505 US US Business Banking ENR ENR Complaint Priority Complaint Attorney Resolved-Completed 11/09/16 11/10/16 11/11/16 01/11/00 07/08/05 11/12/17 System Other Business Lending West 1.00E+14 D TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No Yes No Yes No Chat Yes Negative 0.48535 Unresolved Pass Inappropriate Sales Tactics 541 GC-1766 E0014 NY 3246322 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Carmember Resolved-Completed 12/10/16 12/11/16 12/12/16 01/12/00 07/08/05 12/13/17 Procedures Age Business Lending West 1.00E+14 E ACCOUNT MAINTENANCE COST Company lied Clarification was provided No No No No No No Note No Neutral 0.35353 10+ days Review Completed Unauthorized Activity 542 GC-1767 E0023 NC 3246513 US US Consumer Banking AAC AAC Complaint Priority Complaint CFPB Resolved-Completed 09/07/16 09/08/16 09/09/16 01/09/00 07/08/05 09/10/17 Customer Service Handicap Credit Card East 1.00E+14 F CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes No No Yes No No Chat Yes Negative 0.55921 3-5 days Review Needed Inappropriate Sales Tactics 543 GC-1768 E0024 GA 3246521 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Facebook Pending 10/08/16 10/09/16 10/10/16 01/10/00 07/08/05 Fulfillment National Origin Merchant Services East 1.00E+14 G DISSATISFACTION REBATE Statement charged my illegally Settlement was made No Yes No Yes No Yes Note No Neutral 0.99416 Likely SP Inappropriate Sales Tactics 544 GC-1769 E0025 GA 3246529 US US Business Banking DCM DCM Complaint Priority Complaint Merchant Resolved-Completed 11/09/16 11/10/16 11/11/16 01/11/00 07/08/05 12/11/17 Non Company Error Other Business Lending East 1.00E+14 H PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes No Yes Yes No Yes Chat Yes Negative 0.99217 Under 3 days Pass Misleading information 545 GC-1770 W0026 CA 3246139 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Additional Open 12/10/16 12/11/16 12/12/16 01/12/00 07/08/05 System Age Checking East 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT I am very upset with the misinformation that I have been given. I was cheated by company Case has been filed No No Yes Yes No Yes Note No Neutral 0.85348 Review Needed Manipulation of sales 546 GC-1771 E0014 NY 3246322 US US Consumer Banking FIS FIS Complaint Priority Complaint Additional Pending 01/02/17 01/03/17 01/04/17 01/01/00 07/09/05 Procedures Handicap Credit Card West 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes Yes Yes No Yes No Chat No Negative 0.33707 Review Needed Unauthorized Activity 547 GC-1772 W0027 CA 3246183 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Applicant Resolved-Completed 02/02/17 02/03/17 02/04/17 01/02/00 07/09/05 10/04/17 Customer Service National Origin Credit Card West 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE I was misrepresented Customer was not aware of his/her strategies No Yes No No Yes No Note No Neutral 0.65043 5-10 days Likely SP Inappropriate Sales Tactics 548 GC-1773 E0014 NY 3246322 US US Consumer Banking CCS CCS Complaint Priority Complaint Attorney Resolved-Completed 03/02/17 03/03/17 03/04/17 01/03/00 07/09/05 11/06/17 Fulfillment Other Credit Card West 1.00E+14 A ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No No No Yes Yes Chat No Neutral 0.76401 Under 3 days Pass Misleading information 549 GC-1774 W0028 CA 3246214 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Carmember Resolved-Completed 04/02/17 04/03/17 04/04/17 01/04/00 07/09/05 11/07/17 Non Company Error Age Business Lending West 1.00E+14 C CONFUSION ACCOUNT CANCELLED Sales person sold me card deceitfully Contract was signed while representing No No No No Yes Yes Note No Negative 0.92404 Unresolved Review Completed Misleading information 550 GC-1775 W0029 CA 3246246 US US Business Banking ENR ENR Complaint Priority Complaint CFPB Resolved-Completed 05/02/17 05/03/17 05/04/17 01/05/00 07/09/05 12/08/17 System Handicap Business Lending East 1.00E+14 D DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes No Chat Yes Negative 0.08542 3-5 days Likely SP Misleading information 551 GC-1776 E0014 NY 3246322 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Facebook Open 07/02/17 06/03/17 06/04/17 01/07/00 07/09/05 Procedures National Origin Checking West 1.00E+14 E PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No No Yes Yes No No Note No Neutral 0.36323 Pass Unauthorized Activity 552 GC-1777 W0030 CA 3246276 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Pending 07/02/17 07/03/17 07/04/17 01/07/00 07/09/05 Customer Service Other Checking Center 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes Yes Yes No No Chat No Negative 0.09766 Review Needed Inappropriate Sales Tactics 553 GC-1778 E0014 NY 3246322 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Resolved-Completed 08/02/16 08/03/16 08/04/16 01/08/00 07/08/05 10/11/17 Fulfillment Age Credit Card East 1.00E+14 G TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No Yes No Yes No No Note Yes Negative 0.65212 Unresolved Review Needed Unauthorized Activity 554 GC-1779 W0031 CA 3246295 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Resolved-Completed 09/02/16 09/03/16 09/04/16 01/09/00 07/08/05 11/14/17 Non Company Error Handicap Credit Card West 1.00E+14 H ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No No No No No Chat Yes Negative 0.03575 10+ days Pass Misleading information 555 GC-1780 W0032 CA 3246309 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Attorney Open 10/02/16 10/03/16 10/04/16 01/10/00 07/08/05 System National Origin Checking East 1.00E+14 I CONFUSION CUSTOMER I am very upset with the misinformation that I have been given. I was cheated by company Contract was signed while representing No No No No No No Note No Neutral 0.32147 Review Needed Inappropriate Sales Tactics 556 GC-1781 E0014 NY 3246322 US US Consumer Banking ENR ENR Complaint Priority Complaint Carmember Resolved-Completed 11/02/16 11/03/16 11/04/16 01/11/00 07/08/05 08/04/17 Procedures Other Credit Card East 1.00E+14 J DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes Yes Chat No Negative 0.81173 5-10 days Pass Unauthorized Activity 557 GC-1782 W0033 CA 3246339 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry CFPB Resolved-Completed 12/02/16 12/03/16 12/04/16 01/12/00 07/08/05 09/06/17 Customer Service Age Credit Card East 1.00E+14 A PRIVACY TERMS I am very upset with the misinformation that I have been given. I was cheated by company There was a System problem which cased this issue No Yes Yes No Yes No Note No Neutral 0.14033 10+ days Pass Manipulation of sales 558 GC-1783 E0015 NY 3246345 US US Consumer Banking AAC AAC Complaint Priority Complaint Facebook Resolved-Completed 01/03/17 01/04/17 01/05/17 01/01/00 07/09/05 10/06/17 Fulfillment Handicap Checking West 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes Yes Yes Yes Yes Chat No Neutral 0.85248 3-5 days Pass Unauthorized Activity 559 GC-1784 E0015 NY 3246345 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Merchant Resolved-Completed 02/03/17 02/04/17 02/05/17 01/02/00 07/09/05 11/08/17 Non Company Error National Origin Credit Card West 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No No No Yes Yes No Note No Negative 0.22652 5-10 days Review Completed Misleading information 560 GC-1785 W0034 CA 3246375 US US Business Banking DCM DCM Complaint Priority Complaint Additional Resolved-Completed 03/03/17 03/04/17 03/05/17 01/03/00 07/09/05 12/08/17 System Other Merchant Services Center 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No No Yes Yes Yes Chat No Negative 0.91769 10+ days Follow Up Misleading information 561 GC-1786 W0035 CA 3246395 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Applicant Resolved-Completed 04/03/17 04/04/17 04/05/17 01/04/00 07/09/05 09/08/17 Procedures Age Credit Card Center 1.00E+14 F CONFUSION ACCOUNT CANCELLED I am very upset with the misinformation that I have been given. I was cheated by company Contract was signed while representing No No No Yes No No Note No Negative 0.24736 3-5 days Follow Up Inappropriate Sales Tactics 562 GC-1787 E0015 NY 3246345 US US Consumer Banking FIS FIS Complaint Priority Complaint Attorney Resolved-Completed 05/03/17 05/04/17 05/05/17 01/05/00 07/09/05 10/11/17 Customer Service Handicap Checking East 1.00E+14 G DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes Yes Chat No Negative 0.72427 10+ days Review Needed Unauthorized Activity 563 GC-1788 E0012 NY 3246291 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Carmember Resolved-Completed 07/03/17 06/04/17 06/05/17 01/07/00 07/09/05 12/09/17 Fulfillment National Origin Checking East 1.00E+14 H PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No No No No No Yes Note No Neutral 0.79784 3-5 days Follow Up Unauthorized Activity 564 GC-1789 W0036 CA 3246432 US US Consumer Banking CCS CCS Complaint Priority Complaint CFPB Resolved-Completed 07/03/17 07/04/17 07/05/17 01/07/00 07/09/05 12/12/17 Non Company Error Other Credit Card Center 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes Yes No No Chat No Negative 0.59186 5-10 days Likely SP Inappropriate Sales Tactics 565 GC-1790 E0012 NY 3246291 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Facebook Open 07/05/17 08/04/16 08/05/16 01/07/00 07/09/05 System Age Checking East 1.00E+14 J TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No No No Yes Yes No Note Yes Neutral 0.26482 Review Needed Unauthorized Activity 566 GC-1791 W0037 CA 3246459 US US Business Banking ENR ENR Complaint Priority Complaint Merchant Pending 09/03/16 09/04/16 09/05/16 01/09/00 07/08/05 Procedures Handicap Business Lending East 1.00E+14 A ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes No No Yes Yes Chat No Negative 0.87740 Review Needed Manipulation of sales 567 GC-1792 E0015 NY 3246345 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Additional Resolved-Completed 10/03/16 10/04/16 10/05/16 01/10/00 07/08/05 12/12/17 Fulfillment National Origin Checking East 1.00E+14 C CONFUSION CUSTOMER Company lied Contract was signed while representing No No No No No No Note Yes Neutral 0.65161 10+ days Follow Up Unauthorized Activity 568 GC-1793 E0015 NY 3246345 US US Consumer Banking AAC AAC Complaint Priority Complaint Applicant Open 11/03/16 11/04/16 11/05/16 01/11/00 07/08/05 Non Company Error Other Credit Card East 1.00E+14 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No No Yes Chat No Negative 0.79721 Likely SP Unauthorized Activity 569 GC-1794 E0015 NY 3246345 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Attorney Pending 12/03/16 12/04/16 12/05/16 01/12/00 07/08/05 System Age Merchant Services Center 1.00E+14 E PRIVACY TERMS Statement charged my illegally There was a System problem which cased this issue No No Yes No No Yes Note No Neutral 0.71738 Pass Unauthorized Activity 570 GC-1795 W0038 CA 3246471 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Resolved-Completed 09/07/16 09/08/16 09/09/16 01/09/00 07/08/05 12/12/17 Customer Service Handicap Checking East 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes Yes No Yes Chat No Negative 0.81581 Under 3 days Review Completed Inappropriate Sales Tactics 571 GC-1796 E0015 NY 3246345 US US Business Banking ENR ENR Complaint General Complaint & Inquiry CFPB Resolved-Completed 10/08/16 10/09/16 10/10/16 01/10/00 07/08/05 12/12/17 Fulfillment National Origin Merchant Services East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No No No Yes No No Note No Neutral 0.43037 Unresolved Follow Up Unauthorized Activity 572 GC-1797 W0039 WA 3246481 US US Consumer Banking FIS FIS Complaint Priority Complaint Facebook Resolved-Completed 11/09/16 11/10/16 11/11/16 01/11/00 07/08/05 09/08/17 Non Company Error Other Credit Card East 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No No Yes Yes No Chat Yes Negative 0.02067 10+ days Likely SP Inappropriate Sales Tactics 573 GC-1798 E0015 NY 3246345 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Merchant Resolved-Completed 12/10/16 12/11/16 12/12/16 01/12/00 07/08/05 10/09/17 System Age Credit Card West 1.00E+14 I CONFUSION ACCOUNT CANCELLED I was misrepresented Contract was signed while representing No No No Yes Yes No Note No Neutral 0.03020 3-5 days Pass Unauthorized Activity 574 GC-1799 W0040 WA 3246489 US US Consumer Banking CCS CCS Complaint Priority Complaint Additional Resolved-Completed 10/08/16 10/09/16 10/10/16 01/10/00 07/08/05 11/10/17 Procedures Handicap Credit Card West 1.00E+14 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes No Chat No Negative 0.11124 5-10 days Review Completed Misleading information 575 GC-1800 E0015 NY 3246345 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Applicant Resolved-Completed 11/09/16 11/10/16 11/11/16 01/11/00 07/08/05 12/11/17 Customer Service National Origin Credit Card West 1.00E+14 A PRIVACY BILLING ODDER Sales person sold me card deceitfully There was a System problem which cased this issue No No Yes No Yes No Note No Neutral 0.29544 Under 3 days Likely SP Unauthorized Activity 576 GC-1801 C0041 IL 3246133 US US Business Banking ENR ENR Complaint Priority Complaint Attorney Resolved-Completed 12/10/16 12/11/16 12/12/16 01/12/00 07/08/05 12/12/17 Fulfillment Other Merchant Services East 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes No Yes Yes Chat Yes Negative 0.85226 Unresolved Pass Manipulation of sales 577 GC-1802 C0042 IL 3246175 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Carmember Resolved-Completed 09/07/16 09/08/16 09/09/16 01/09/00 07/08/05 10/09/17 Non Company Error Age Credit Card East 1.00E+14 D TRAVEL DISPUTE CLAIMS I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No Yes No No No Yes Note No Negative 0.85352 Unresolved Follow Up Misleading information 578 GC-1803 C0043 IL 3246213 US US Business Banking AAC AAC Complaint Priority Complaint CFPB Pending 10/08/16 10/09/16 10/10/16 01/10/00 07/08/05 System Handicap Merchant Services East 1.00E+14 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes Yes Yes Chat No Negative 0.90711 Review Needed Manipulation of sales 579 GC-1804 E0015 NY 3246343 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Facebook Resolved-Completed 11/09/16 12/09/16 12/10/16 01/11/00 07/08/05 12/11/17 Procedures National Origin Checking East 1.00E+14 F CONFUSION CUSTOMER Company lied Contract was signed while representing No No No No No No Note No Neutral 0.25944 3-5 days Follow Up Unauthorized Activity 580 GC-1805 E0015 NY 3246343 US US Business Banking DCM DCM Complaint Priority Complaint Merchant Open 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 Customer Service Other Merchant Services East 1.00E+14 G DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No Yes Chat No Negative 0.72709 Likely SP Unauthorized Activity 581 GC-1806 C0044 IL 3246256 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Additional Pending 08/01/16 09/01/16 09/02/16 01/08/00 07/08/05 Fulfillment Age Credit Card East 1.00E+14 H PRIVACY TERMS Statement charged my illegally There was a System problem which cased this issue No Yes No Yes Yes No Note No Neutral 0.05569 Review Needed Inappropriate Sales Tactics 582 GC-1807 C0045 IL 3246286 US US Business Banking FIS FIS Complaint Priority Complaint Additional Resolved-Completed 09/02/16 10/02/16 10/03/16 01/09/00 07/08/05 10/04/17 Non Company Error Handicap Business Lending East 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No No Yes Yes Chat No Negative 0.83376 Unresolved Review Needed Manipulation of sales 583 GC-1808 C0046 OH 3246303 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Applicant Resolved-Completed 10/03/16 11/03/16 11/04/16 01/10/00 07/08/05 11/06/17 System National Origin Merchant Services East 1.00E+14 E PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No No No No No Yes Note No Neutral 0.94688 10+ days Follow Up Inappropriate Sales Tactics 584 GC-1809 E0015 NY 3246343 US US Business Banking CCS CCS Complaint Priority Complaint Attorney Resolved-Completed 11/04/16 12/04/16 12/05/16 01/11/00 07/08/05 11/07/17 Procedures Other Business Lending East 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes Yes No No No Chat No Negative 0.11112 3-5 days Likely SP Unauthorized Activity 585 GC-1810 C0047 OH 3246336 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Carmember Resolved-Completed 12/05/16 12/05/16 12/05/16 01/12/00 07/08/05 12/08/17 Customer Service Age Business Lending East 1.00E+14 G TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No No Yes No No Yes Note No Neutral 0.96821 5-10 days Pass Inappropriate Sales Tactics 586 GC-1811 C0048 OH 3246369 US US Consumer Banking ENR ENR Complaint Priority Complaint CFPB Open 08/06/16 09/06/16 09/07/16 01/08/00 07/08/05 Fulfillment Handicap Credit Card West 1.00E+14 H ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes No No Chat No Negative 0.64372 Review Needed Manipulation of sales 587 GC-1812 C0049 OH 3246402 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Facebook Pending 09/07/16 10/07/16 10/08/16 01/09/00 07/08/05 Non Company Error National Origin Merchant Services East 1.00E+14 I CONFUSION CUSTOMER I am very upset with the misinformation that I have been given. I was cheated by company Contract was signed while representing No No No Yes No No Note No Neutral 0.16905 Follow Up Misleading information 588 GC-1813 E0015 NY 3246343 US US Business Banking AAC AAC Complaint Priority Complaint Merchant Resolved-Completed 10/08/16 11/08/16 11/09/16 01/10/00 07/08/05 10/11/17 System Other Business Lending East 1.00E+14 J DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No No Yes Yes No Chat No Negative 0.56374 10+ days Likely SP Unauthorized Activity 589 GC-1814 C0050 OH 3246447 US US Business Banking TSC TSC Complaint General Complaint & Inquiry Additional Resolved-Completed 11/09/16 12/09/16 12/10/16 01/11/00 07/08/05 11/14/17 Procedures Age Business Lending East 1.00E+14 A PRIVACY TERMS I was misrepresented There was a System problem which cased this issue No No No Yes Yes No Note No Neutral 0.54125 3-5 days Pass Manipulation of sales 590 GC-1815 E0015 NY 3246343 US US Consumer Banking AAC AAC Complaint Priority Complaint Applicant Open 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 Customer Service Handicap Credit Card Center 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes No Yes Yes Chat No Negative 0.91888 Review Needed Unauthorized Activity 591 GC-1816 E0015 NY 3246343 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Attorney Resolved-Completed 08/01/16 09/01/16 09/02/16 01/08/00 07/08/05 08/04/17 Fulfillment National Origin Credit Card Center 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE Sales person sold me card deceitfully Customer was not aware of his/her strategies No No Yes No Yes No Note Yes Neutral 0.68154 Under 3 days Likely SP Unauthorized Activity 592 GC-1817 E0001 DC 3246101 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Resolved-Completed 09/02/16 10/02/16 10/03/16 01/09/00 07/08/05 09/06/17 Non Company Error Other Checking East 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No Yes Yes Chat No Negative 0.97006 Unresolved Pass Misleading information 593 GC-1818 E0002 DC 3246111 US US Business Banking ENR ENR Complaint General Complaint & Inquiry CFPB Resolved-Completed 10/03/16 11/03/16 11/04/16 01/10/00 07/08/05 10/06/17 System Age Business Lending Center 1.00E+14 F CONFUSION ACCOUNT CANCELLED Company lied Contract was signed while representing No No No No No Yes Note Yes Neutral 0.86327 10+ days Review Completed Inappropriate Sales Tactics 594 GC-1819 E0015 NY 3246343 US US Consumer Banking FIS FIS Complaint Priority Complaint Facebook Resolved-Completed 11/04/16 12/04/16 12/05/16 01/11/00 07/08/05 11/08/17 Procedures Handicap Checking East 1.00E+14 G DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No No Yes No Yes Chat No Negative 0.71842 3-5 days Review Needed Unauthorized Activity 595 GC-1820 E0003 PA 3246134 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Merchant Resolved-Completed 12/05/16 12/05/16 12/05/16 01/12/00 07/08/05 12/08/17 Fulfillment National Origin Checking West 1.00E+14 H PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No Yes No Yes No No Note No Neutral 0.07029 5-10 days Likely SP Misleading information 596 GC-1821 E0004 PA 3246143 US US Business Banking CCS CCS Complaint Priority Complaint Additional Resolved-Completed 08/06/16 09/06/16 09/07/16 01/08/00 07/08/05 09/08/17 Non Company Error Other Merchant Services East 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes Yes No No Chat Yes Negative 0.19388 Under 3 days Pass Misleading information 597 GC-1822 E0005 PA 3246154 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Applicant Resolved-Completed 01/02/17 02/02/17 02/03/17 01/01/00 07/09/05 10/11/17 System Age Credit Card West 1.00E+14 J TRAVEL DISPUTE CLAIMS I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No No Yes Yes No No Note No Neutral 0.18150 Unresolved Review Completed Inappropriate Sales Tactics 598 GC-1823 E0015 NY 3246343 US US Business Banking ENR ENR Complaint Priority Complaint Attorney Resolved-Completed 02/02/17 03/02/17 03/03/17 01/02/00 07/09/05 12/09/17 Fulfillment Handicap Business Lending East 1.00E+14 A ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No Yes No Chat Yes Negative 0.61110 3-5 days Review Needed Unauthorized Activity 599 GC-1824 E0006 MA 3246177 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Carmember Resolved-Completed 03/02/17 04/02/17 04/03/17 01/03/00 07/09/05 12/12/17 Non Company Error National Origin Checking Center 1.00E+14 C CONFUSION CUSTOMER I was misrepresented Contract was signed while representing No No No No Yes No Note No Neutral 0.35694 5-10 days Likely SP Inappropriate Sales Tactics 600 GC-1825 E0007 MA 3246185 US US Consumer Banking AAC AAC Complaint Priority Complaint CFPB Open 04/02/17 05/02/17 05/03/17 01/04/00 07/09/05 System Other Checking East 1.00E+14 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No No No Yes No Chat No Neutral 0.67321 Pass Inappropriate Sales Tactics 601 GC-1826 E0008 MA 3246195 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Facebook Pending 05/02/17 06/02/17 06/03/17 01/05/00 07/09/05 Non Company Error Other Credit Card East 1.00E+14 E PRIVACY TERMS Sales person sold me card deceitfully There was a System problem which cased this issue No No No No Yes No Note No Negative 0.15351 Review Needed Misleading information 602 GC-1827 E0012 NY 3246291 US US Consumer Banking DCM DCM Complaint Priority Complaint Merchant Resolved-Completed 07/02/17 07/02/17 07/03/17 01/07/00 07/09/05 12/12/17 Customer Service Age Checking East 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes Yes Yes No Chat No Negative 0.69132 3-5 days Likely SP Unauthorized Activity 603 GC-1828 E0009 MA 3246215 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Additional Open 07/02/17 08/02/17 08/03/17 01/07/00 07/09/05 Fulfillment Handicap Credit Card East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE Company lied Customer was not aware of his/her strategies No No Yes Yes No Yes Note No Neutral 0.85783 Pass Manipulation of sales 604 GC-1829 E0010 MA 3246238 US US Business Banking FIS FIS Complaint Priority Complaint Applicant Pending 08/02/16 09/02/16 09/03/16 01/08/00 07/08/05 Non Company Error National Origin Business Lending East 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes Yes No No Chat No Negative 0.35933 Review Needed Inappropriate Sales Tactics 605 GC-1830 E0015 NY 3246343 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Attorney Resolved-Completed 09/02/16 07/10/17 10/03/16 01/09/00 07/08/05 12/12/17 System Other Checking East 1.00E+14 I CONFUSION ACCOUNT CANCELLED Statement charged my illegally Contract was signed while representing No No No Yes No No Note No Negative 0.22069 Unresolved Review Needed Unauthorized Activity 606 GC-1831 E0011 NY 3246258 US US Consumer Banking CCS CCS Complaint Priority Complaint Carmember Pending 10/02/16 11/02/16 11/03/16 01/10/00 07/08/05 Procedures Age Credit Card East 1.00E+14 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No No No No No Chat No Negative 0.57799 Pass Misleading information 607 GC-1832 E0015 NY 3246343 US US Business Banking DCM DCM Complaint General Complaint & Inquiry CFPB Resolved-Completed 11/02/16 12/02/16 12/03/16 01/11/00 07/08/05 12/11/17 Customer Service Handicap Business Lending East 1.00E+14 A PRIVACY BILLING ODDER I am very upset with the misinformation that I have been given. I was cheated by company There was a System problem which cased this issue No No No No No Yes Note Yes Neutral 0.73446 3-5 days Review Completed Unauthorized Activity 608 GC-1833 E0012 NY 3246294 US US Business Banking ENR ENR Complaint Priority Complaint Facebook Resolved-Completed 02/02/17 12/02/17 12/02/17 01/02/00 07/09/05 12/12/17 Fulfillment National Origin Checking East 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes No Yes No Chat No Negative 0.19056 5-10 days Pass Unauthorized Activity 609 GC-1834 E0013 NY 3246314 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Merchant Resolved-Completed 01/03/17 02/03/17 02/04/17 01/01/00 07/09/05 09/08/17 Non Company Error Other Checking East 1.00E+14 D TRAVEL DISPUTE CLAIMS "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No No Yes No Yes No Note No Neutral 0.43654 10+ days Pass Unauthorized Activity 610 GC-1835 E0014 NY 3246317 US US Consumer Banking AAC AAC Complaint Priority Complaint Additional Resolved-Completed 02/03/17 03/03/17 03/04/17 01/02/00 07/09/05 10/09/17 System Age Credit Card East 1.00E+14 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes Yes No Chat No Neutral 0.11726 3-5 days Pass Manipulation of sales 611 GC-1836 E0015 NY 3246343 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Applicant Resolved-Completed 03/03/17 04/03/17 04/04/17 01/03/00 07/09/05 11/10/17 Procedures Handicap Checking East 1.00E+14 F CONFUSION CUSTOMER I am very upset with the misinformation that I have been given. I was cheated by company Contract was signed while representing No No No Yes Yes Yes Note No Negative 0.86211 5-10 days Review Completed Unauthorized Activity 612 GC-1837 E0015 NY 3246334 US US Consumer Banking DCM DCM Complaint Priority Complaint Attorney Resolved-Completed 04/03/17 05/03/17 05/04/17 01/04/00 07/09/05 12/11/17 Customer Service National Origin Checking East 1.00E+14 G DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No No Yes Yes No Chat No Negative 0.51387 10+ days Follow Up Inappropriate Sales Tactics 613 GC-1838 E0015 NY 3246338 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Carmember Resolved-Completed 05/03/17 06/03/17 06/04/17 01/05/00 07/09/05 12/12/17 Fulfillment Other Merchant Services East 1.00E+14 H PRIVACY TERMS I am very upset with the misinformation that I have been given. I was cheated by company There was a System problem which cased this issue No No No Yes No No Note Yes Negative 0.15897 3-5 days Follow Up Unauthorized Activity 614 GC-1839 E0016 NY 3246358 US US Consumer Banking FIS FIS Complaint Priority Complaint CFPB Resolved-Completed 06/03/17 07/03/17 07/04/17 01/06/00 07/09/05 10/09/17 Non Company Error Age Credit Card East 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT I am very upset with the misinformation that I have been given. I was cheated by company Case has been filed No No No No No No Note No Negative 0.66890 Unresolved Follow Up Misleading information 615 GC-1840 E0017 NY 3246383 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Facebook Pending 07/03/17 08/03/17 08/04/17 01/07/00 07/09/05 System Handicap Business Lending East 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes Yes Yes Yes Yes No Chat No Negative 0.06178 Review Needed Manipulation of sales 616 GC-1841 E0015 NY 3246338 US US Business Banking CCS CCS Complaint Priority Complaint Merchant Resolved-Completed 08/03/16 09/03/16 09/04/16 01/08/00 07/08/05 12/11/17 Procedures National Origin Merchant Services East 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE Company lied Customer was not aware of his/her strategies No No No No No No Note No Neutral 0.67881 3-5 days Follow Up Unauthorized Activity 617 GC-1842 E0015 NY 3246338 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Additional Open 09/03/16 10/03/16 10/04/16 01/09/00 07/08/05 Customer Service Other Checking East 1.00E+14 A ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes No No Chat No Negative 0.28110 Likely SP Unauthorized Activity 618 GC-1843 E0018 NY 3246409 US US Consumer Banking ENR ENR Complaint Priority Complaint Additional Pending 10/03/16 11/03/16 11/04/16 01/10/00 07/08/05 Fulfillment Age Checking East 1.00E+14 C CONFUSION ACCOUNT CANCELLED Statement charged my illegally Contract was signed while representing No No No Yes Yes No Note No Neutral 0.62313 Review Needed Misleading information 619 GC-1844 E0015 NY 3246338 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Applicant Resolved-Completed 11/03/16 12/03/16 12/04/16 01/11/00 07/08/05 10/04/17 Non Company Error Handicap Credit Card East 1.00E+14 D DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No No No Yes Yes Chat Yes Negative 0.88793 Unresolved Review Needed Unauthorized Activity 620 GC-1845 E0019 NY 3246429 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Resolved-Completed 12/03/16 12/03/16 12/03/16 01/12/00 07/08/05 11/06/17 System National Origin Checking East 1.00E+14 E PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No No No No No No Note No Neutral 0.29225 10+ days Follow Up Manipulation of sales 621 GC-1846 E0020 NY 3246449 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Resolved-Completed 09/07/16 10/07/16 10/08/16 01/09/00 07/08/05 11/07/17 Procedures Other Checking East 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes Yes No No Yes Chat No Negative 0.99439 3-5 days Likely SP Misleading information 622 GC-1847 E0021 NC 3246491 US US Consumer Banking DCM DCM Complaint Priority Complaint CFPB Resolved-Completed 10/08/16 11/08/16 11/09/16 01/10/00 07/08/05 12/08/17 Customer Service Age Checking East 1.00E+14 G TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No No Yes No No No Note No Neutral 0.17025 5-10 days Pass Misleading information 623 GC-1848 E0022 NC 3246499 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Open 11/09/16 12/09/16 12/10/16 01/11/00 07/08/05 Fulfillment Handicap Checking East 1.00E+14 H ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes No No Chat No Negative 0.06851 Review Needed Misleading information 624 GC-1849 E0015 NY 3246338 US US Consumer Banking FIS FIS Complaint Priority Complaint Merchant Pending 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 Non Company Error National Origin Credit Card East 1.00E+14 I CONFUSION CUSTOMER I am very upset with the misinformation that I have been given. I was cheated by company Contract was signed while representing No No No Yes No No Note No Neutral 0.36278 Follow Up Unauthorized Activity 625 GC-1850 E0023 NC 3246507 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Resolved-Completed 10/08/16 11/08/16 11/09/16 01/10/00 07/08/05 10/11/17 System Other Credit Card East 1.00E+14 J DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No No Yes Yes No Chat Yes Negative 0.44086 10+ days Likely SP Manipulation of sales 626 GC-1851 E0024 GA 3246515 US US Consumer Banking TSC TSC Complaint Priority Complaint Applicant Resolved-Completed 11/09/16 12/09/16 12/10/16 01/11/00 07/08/05 11/14/17 Procedures Age Checking East 1.00E+14 A PRIVACY TERMS I was misrepresented There was a System problem which cased this issue No No No Yes Yes No Note No Neutral 0.62932 3-5 days Pass Misleading information 627 GC-1852 E0015 NY 3246338 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Attorney Open 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 Customer Service Handicap Credit Card East 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes No Yes No Chat No Negative 0.58717 Review Needed Unauthorized Activity 628 GC-1853 E0025 GA 3246523 US US Business Banking CCS CCS Complaint Priority Complaint Carmember Resolved-Completed 08/01/16 09/01/16 09/02/16 01/08/00 07/08/05 08/04/17 Fulfillment National Origin Business Lending East 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE Sales person sold me card deceitfully Customer was not aware of his/her strategies No No Yes No Yes No Note Yes Neutral 0.61879 Under 3 days Likely SP Misleading information 629 GC-1854 E0015 NY 3246338 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry CFPB Resolved-Completed 09/02/16 10/02/16 10/03/16 01/09/00 07/08/05 09/06/17 Non Company Error Other Checking East 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No Yes No Chat No Negative 0.13413 Unresolved Pass Unauthorized Activity 630 GC-1855 W0026 CA 3246114 US US Consumer Banking ENR ENR Complaint Priority Complaint Facebook Resolved-Completed 10/03/16 11/03/16 11/04/16 01/10/00 07/08/05 10/06/17 System Age Checking East 1.00E+14 F CONFUSION ACCOUNT CANCELLED Company lied Contract was signed while representing No Yes No No No Yes Note No Neutral 0.81379 10+ days Review Completed Inappropriate Sales Tactics 631 GC-1856 E0015 NY 3246338 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Merchant Resolved-Completed 11/04/16 12/04/16 12/05/16 01/11/00 07/08/05 11/08/17 Procedures Handicap Credit Card East 1.00E+14 G DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes No Yes No No Chat No Negative 0.10457 3-5 days Review Needed Unauthorized Activity 632 GC-1857 W0027 CA 3246152 US US Consumer Banking AAC AAC Complaint Priority Complaint Additional Resolved-Completed 12/05/16 12/05/16 12/05/16 01/12/00 07/08/05 12/08/17 Fulfillment National Origin Credit Card East 1.00E+14 H PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No No No Yes No No Note No Neutral 0.01090 5-10 days Likely SP Misleading information 633 GC-1858 W0028 CA 3246198 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Applicant Resolved-Completed 08/06/16 09/06/16 09/07/16 01/08/00 07/08/05 09/08/17 Non Company Error Other Checking East 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes Yes No No Chat Yes Negative 0.63887 Under 3 days Pass Misleading information 634 GC-1859 W0029 CA 3246227 US US Consumer Banking DCM DCM Complaint Priority Complaint Attorney Resolved-Completed 09/07/16 10/07/16 10/08/16 01/09/00 07/08/05 10/11/17 System Age Checking East 1.00E+14 J TRAVEL DISPUTE CLAIMS I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No No Yes Yes No No Note No Neutral 0.43146 Unresolved Review Completed Misleading information 635 GC-1860 W0030 CA 3246265 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Carmember Resolved-Completed 10/08/16 11/08/16 11/09/16 01/10/00 07/08/05 12/09/17 Fulfillment Handicap Merchant Services East 1.00E+14 A ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Chat No Negative 0.28549 3-5 days Review Needed Inappropriate Sales Tactics 636 GC-1861 W0031 CA 3246283 US US Consumer Banking FIS FIS Complaint Priority Complaint CFPB Resolved-Completed 11/09/16 12/09/16 12/10/16 01/11/00 07/08/05 12/12/17 Non Company Error National Origin Checking East 1.00E+14 C CONFUSION CUSTOMER I was misrepresented Contract was signed while representing No Yes No No Yes No Note No Neutral 0.60750 5-10 days Likely SP Misleading information 637 GC-1862 E0012 NY 3246291 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Facebook Open 07/10/17 12/10/16 12/10/16 01/07/00 07/09/05 System Other Checking East 1.00E+14 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No No No Yes No Chat No Neutral 0.60936 Pass Unauthorized Activity 638 GC-1863 W0032 CA 3246302 US US Consumer Banking CCS CCS Complaint Priority Complaint Merchant Resolved-Completed 11/08/16 12/08/16 12/09/16 01/11/00 07/08/05 12/11/17 Non Company Error National Origin Credit Card East 1.00E+14 E PRIVACY TERMS Sales person sold me card deceitfully There was a System problem which cased this issue No No No No Yes Yes Note No Negative 0.70864 Unresolved Review Completed Misleading information 639 GC-1864 W0033 CA 3246324 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Additional Resolved-Completed 12/05/16 12/05/16 12/05/16 01/12/00 07/08/05 12/12/17 System Other Checking East 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No Yes Yes Yes No Chat No Negative 0.41482 3-5 days Likely SP Misleading information 640 GC-1865 E0015 NY 3246338 US US Business Banking ENR ENR Complaint Priority Complaint Applicant Resolved-Completed 08/06/16 09/06/16 09/07/16 01/08/00 07/08/05 09/08/17 Procedures Age Business Lending East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE Company lied Customer was not aware of his/her strategies No No Yes Yes No No Note No Neutral 0.68574 5-10 days Pass Unauthorized Activity 641 GC-1866 E0013 NY 3246314 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Attorney Resolved-Completed 07/08/17 10/07/16 10/08/16 01/07/00 07/09/05 10/09/17 Customer Service Handicap Checking East 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "[6:30 PM] ASSOCIATE : I see that you requested to speak with someone about new checking account. Please provide your account information. [12:32 PM] CUSTOMER: Hi, I recently got a notification about a new account, whcih I never opened. [12:32 PM] ASSOCIATE: I'm sorry to hear that. Our records indicated that you enrolled on July 4, 2017. [12:33 PM] CUSTOMER: I am telling you that I never opened this account. [12:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel all of my cards with your company. [12:35 PM] ASSOCIATE: I am sorry that your experience with us has upset you. [12:36 PM] CUSTOMER : That's all you're going to say? Let me speak with your supervisor. [12:36 PM] ASSOCIATE : Certainly, please hold." Clarification was provided Yes No Yes Yes No No Chat No Negative 0.25858 Under 3 days Review Completed Unauthorized Activity 642 GC-1867 E0013 NY 3246314 US US Consumer Banking AAC AAC Complaint Priority Complaint Carmember Resolved-Completed 07/08/17 07/08/17 07/08/17 01/07/00 07/09/05 11/10/17 Fulfillment National Origin Checking East 1.00E+14 I CONFUSION ACCOUNT CANCELLED "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No No No Yes No No Note No Negative 0.46476 Unresolved Review Needed Unauthorized Activity 643 GC-1868 E0016 NY 3246361 US US Business Banking CCS CCS Complaint General Complaint & Inquiry CFPB Resolved-Completed 11/09/16 12/09/16 12/10/16 01/11/00 07/08/05 12/11/17 Non Company Error Other Business Lending East 1.00E+14 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No No No No No Chat No Negative 0.27568 10+ days Pass Unauthorized Activity 644 GC-1869 W0034 CA 3246363 US US Consumer Banking DCM DCM Complaint Priority Complaint Facebook Resolved-Completed 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 12/12/17 System Age Credit Card East 1.00E+14 A PRIVACY BILLING ODDER I am very upset with the misinformation that I have been given. I was cheated by company There was a System problem which cased this issue No Yes No No No No Note Yes Neutral 0.27867 3-5 days Review Completed Misleading information 645 GC-1870 E0013 NY 3246314 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Merchant Resolved-Completed 07/08/17 10/07/16 10/08/16 01/07/00 07/09/05 10/09/17 Procedures Handicap Checking East 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes Yes No Yes No Chat No Negative 0.37835 5-10 days Pass Unauthorized Activity 646 GC-1871 W0035 CA 3246391 US US Consumer Banking FIS FIS Complaint Priority Complaint Additional Pending 10/08/16 11/08/16 11/09/16 01/10/00 07/08/05 Customer Service National Origin Checking East 1.00E+14 D TRAVEL DISPUTE CLAIMS I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No No Yes No Yes No Note No Neutral 0.12044 Pass Inappropriate Sales Tactics 647 GC-1872 W0036 CA 3246415 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Applicant Resolved-Completed 11/09/16 12/09/16 12/10/16 01/11/00 07/08/05 12/11/17 Fulfillment Other Credit Card East 1.00E+14 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes Yes No Chat No Neutral 0.57240 3-5 days Pass Misleading information 648 GC-1873 W0037 CA 3246439 US US Consumer Banking CCS CCS Complaint Priority Complaint Attorney Open 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 Non Company Error Age Checking East 1.00E+14 F CONFUSION CUSTOMER I am very upset with the misinformation that I have been given. I was cheated by company Contract was signed while representing No No No Yes Yes No Note No Negative 0.63315 Review Needed Manipulation of sales 649 GC-1874 E0013 NY 3246314 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Carmember Pending 07/08/17 09/01/16 09/02/16 01/07/00 07/09/05 System Handicap Checking East 1.00E+14 G DISSATISFACTION REBATE "[6:30 PM] ASSOCIATE : I see that you requested to speak with someone about new checking account. Please provide your account information. [12:32 PM] CUSTOMER: Hi, I recently got a notification about a new account, whcih I never opened. [12:32 PM] ASSOCIATE: I'm sorry to hear that. Our records indicated that you enrolled on July 4, 2017. [12:33 PM] CUSTOMER: I am telling you that I never opened this account. [12:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel all of my cards with your company. [12:35 PM] ASSOCIATE: I am sorry that your experience with us has upset you. [12:36 PM] CUSTOMER : That's all you're going to say? Let me speak with your supervisor. [12:36 PM] ASSOCIATE : Certainly, please hold." Settlement was made Yes No No Yes Yes Yes Chat No Negative 0.78997 Follow Up Unauthorized Activity 650 GC-1875 E0016 NY 3246361 US US Consumer Banking ENR ENR Complaint Priority Complaint CFPB Resolved-Completed 01/02/17 02/02/17 02/03/17 01/01/00 07/09/05 10/04/17 Procedures National Origin Credit Card East 1.00E+14 H PRIVACY TERMS I am very upset with the misinformation that I have been given. I was cheated by company There was a System problem which cased this issue No No No Yes No Yes Note No Negative 0.86055 3-5 days Follow Up Misleading information 651 GC-1876 W0038 CA 3246465 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Facebook Resolved-Completed 02/02/17 03/02/17 03/03/17 01/02/00 07/09/05 11/06/17 Customer Service Other Checking East 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT I am very upset with the misinformation that I have been given. I was cheated by company Case has been filed No No No No No No Note No Negative 0.43804 Unresolved Follow Up Misleading information 652 GC-1877 E0013 NY 3246316 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Resolved-Completed 07/08/17 04/02/17 04/03/17 01/07/00 07/09/05 11/07/17 Fulfillment Age Checking East 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes Yes Yes Yes Yes No Chat No Negative 0.08806 10+ days Review Needed Unauthorized Activity 653 GC-1878 W0039 WA 3246475 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Additional Resolved-Completed 04/02/17 05/02/17 05/03/17 01/04/00 07/09/05 12/08/17 Non Company Error Handicap Merchant Services East 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE Company lied Customer was not aware of his/her strategies No No No No No No Note No Neutral 0.34665 3-5 days Follow Up Manipulation of sales 654 GC-1879 E0016 NY 3246361 US US Consumer Banking DCM DCM Complaint Priority Complaint Cardmember Basic Open 05/02/17 06/02/17 06/03/17 01/05/00 07/09/05 System National Origin Credit Card East 1.00E+14 C CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes No Yes Yes No Yes Chat No Negative 0.93142 Likely SP Unauthorized Activity 655 GC-1880 W0040 WA 3246483 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Additional Pending 07/02/17 07/02/17 07/03/17 01/07/00 07/09/05 Procedures Other Checking East 1.00E+14 D DISSATISFACTION ATM RELATED Statement charged my illegally Settlement was made No No No Yes Yes No Note No Neutral 0.40512 Review Needed Misleading information 656 GC-1881 E0013 NY 3246316 US US Consumer Banking FIS FIS Complaint Priority Complaint Applicant Resolved-Completed 07/08/17 08/02/17 08/03/17 01/07/00 07/09/05 10/11/17 Customer Service Age Checking East 1.00E+14 E PRIVACY BILLING ODDER "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes Yes No No Yes No Chat No Negative 0.48042 Unresolved Review Needed Unauthorized Activity 657 GC-1882 C0041 IL 3246108 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Attorney Resolved-Completed 08/02/16 09/02/16 09/03/16 01/08/00 07/08/05 11/14/17 Fulfillment Handicap Business Lending East 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR Company lied Case has been filed No No No No No No Note No Neutral 0.55552 10+ days Follow Up Inappropriate Sales Tactics 658 GC-1883 C0042 IL 3246145 US US Consumer Banking CCS CCS Complaint Priority Complaint Carmember Open 09/02/16 10/02/16 10/03/16 01/09/00 07/08/05 Non Company Error National Origin Checking East 1.00E+14 G TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No Yes No No No Chat No Negative 0.10439 Likely SP Manipulation of sales 659 GC-1884 E0013 NY 3246316 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry CFPB Resolved-Completed 07/08/17 11/02/16 11/03/16 01/07/00 07/09/05 08/04/17 System Other Checking East 1.00E+14 H ACCOUNT MAINTENANCE COST "[6:30 PM] ASSOCIATE : I see that you requested to speak with someone about new checking account. Please provide your account information. [12:32 PM] CUSTOMER: Hi, I recently got a notification about a new account, whcih I never opened. [12:32 PM] ASSOCIATE: I'm sorry to hear that. Our records indicated that you enrolled on July 4, 2017. [12:33 PM] CUSTOMER: I am telling you that I never opened this account. [12:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel all of my cards with your company. [12:35 PM] ASSOCIATE: I am sorry that your experience with us has upset you. [12:36 PM] CUSTOMER : That's all you're going to say? Let me speak with your supervisor. [12:36 PM] ASSOCIATE : Certainly, please hold." Clarification was provided No No Yes No No No Note No Neutral 0.33800 5-10 days Pass Unauthorized Activity 660 GC-1885 C0043 IL 3246184 US US Consumer Banking ENR ENR Complaint Priority Complaint Facebook Resolved-Completed 11/02/16 12/02/16 12/03/16 01/11/00 07/08/05 09/06/17 Procedures Age Credit Card East 1.00E+14 I CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes Yes Yes Yes No Yes Chat No Negative 0.77397 Under 3 days Review Completed Manipulation of sales 661 GC-1886 E0013 NY 3246316 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Merchant Resolved-Completed 07/08/17 12/02/16 12/02/16 01/07/00 07/09/05 10/06/17 Customer Service Handicap Checking East 1.00E+14 J DISSATISFACTION REBATE "[6:30 PM] ASSOCIATE : I see that you requested to speak with someone about new checking account. Please provide your account information. [12:32 PM] CUSTOMER: Hi, I recently got a notification about a new account, whcih I never opened. [12:32 PM] ASSOCIATE: I'm sorry to hear that. Our records indicated that you enrolled on July 4, 2017. [12:33 PM] CUSTOMER: I am telling you that I never opened this account. [12:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel all of my cards with your company. [12:35 PM] ASSOCIATE: I am sorry that your experience with us has upset you. [12:36 PM] CUSTOMER : That's all you're going to say? Let me speak with your supervisor. [12:36 PM] ASSOCIATE : Certainly, please hold." Settlement was made No Yes No Yes No No Note No Neutral 0.06410 Unresolved Follow Up Unauthorized Activity 662 GC-1887 C0044 IL 3246228 US US Business Banking AAC AAC Complaint Priority Complaint Additional Resolved-Completed 01/03/17 02/03/17 02/04/17 01/01/00 07/09/05 11/08/17 Fulfillment National Origin Merchant Services East 1.00E+14 A PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes No No Yes Yes No Chat No Negative 0.36214 10+ days Likely SP Misleading information 663 GC-1888 C0045 IL 3246268 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Applicant Resolved-Completed 02/03/17 03/03/17 03/04/17 01/02/00 07/09/05 12/08/17 Non Company Error Other Checking East 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT I was misrepresented Case has been filed No No No Yes Yes No Note Yes Neutral 0.39290 3-5 days Pass Misleading information 664 GC-1889 C0046 OH 3246288 US US Consumer Banking CCS CCS Complaint Priority Complaint Attorney Resolved-Completed 03/03/17 04/03/17 04/04/17 01/03/00 07/09/05 09/08/17 System Age Credit Card East 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No Yes No Yes Yes Chat No Negative 0.73037 5-10 days Review Completed Misleading information 665 GC-1890 C0047 OH 3246315 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Carmember Resolved-Completed 04/03/17 05/03/17 05/04/17 01/04/00 07/09/05 10/11/17 Procedures Handicap Checking East 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS Sales person sold me card deceitfully Clarification was provided No Yes Yes No Yes Yes Note Yes Neutral 0.88600 Under 3 days Likely SP Misleading information 666 GC-1891 E0016 NY 3246370 US US Consumer Banking ENR ENR Complaint Priority Complaint CFPB Resolved-Completed 05/03/17 06/03/17 06/04/17 01/05/00 07/09/05 12/09/17 Fulfillment National Origin Credit Card East 1.00E+14 F CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes No Yes No Yes No Chat No Negative 0.07975 Unresolved Pass Unauthorized Activity 667 GC-1892 E0013 NY 3246316 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Facebook Resolved-Completed 07/08/17 07/03/17 07/04/17 01/07/00 07/09/05 12/12/17 Non Company Error Other Checking East 1.00E+14 G DISSATISFACTION ATM RELATED "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made No No No No No No Note Yes Neutral 0.41728 10+ days Review Completed Unauthorized Activity 668 GC-1893 E0013 NY 3246316 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Open 07/08/17 08/03/17 08/04/17 01/07/00 07/09/05 System Age Checking East 1.00E+14 H PRIVACY BILLING ODDER "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes No No Yes No No Chat No Negative 0.67950 Review Needed Unauthorized Activity 669 GC-1894 C0048 OH 3246348 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Additional Pending 08/03/16 09/03/16 09/04/16 01/08/00 07/08/05 Fulfillment Handicap Checking East 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR Statement charged my illegally Case has been filed No No No Yes No No Note No Neutral 0.09738 Likely SP Manipulation of sales 670 GC-1895 C0049 OH 3246387 US US Consumer Banking DCM DCM Complaint Priority Complaint Applicant Resolved-Completed 09/03/16 10/03/16 10/04/16 01/09/00 07/08/05 12/12/17 Non Company Error National Origin Credit Card East 1.00E+14 J TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No Yes Yes No No Chat Yes Negative 0.59602 Under 3 days Pass Manipulation of sales 671 GC-1896 C0050 OH 3246412 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Attorney Open 10/03/16 11/03/16 11/04/16 01/10/00 07/08/05 System Other Checking East 1.00E+14 A ACCOUNT MAINTENANCE COST I am very upset with the misinformation that I have been given. I was cheated by company Clarification was provided No Yes Yes Yes No Yes Note No Neutral 0.83729 Review Needed Manipulation of sales 672 GC-1897 E0001 DC 3246101 US US Business Banking FIS FIS Complaint Priority Complaint Carmember Pending 11/03/16 12/03/16 12/04/16 01/11/00 07/08/05 Non Company Error Other Business Lending East 1.00E+14 C CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes No Yes No Yes No Chat No Negative 0.03967 Review Needed Misleading information 673 GC-1898 E0002 DC 3246111 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry CFPB Resolved-Completed 12/03/16 12/03/16 12/03/16 01/12/00 07/08/05 12/12/17 Customer Service Age Checking East 1.00E+14 D DISSATISFACTION REBATE I was misrepresented Settlement was made No No No No Yes Yes Note No Neutral 0.95943 5-10 days Likely SP Misleading information 674 GC-1899 E0003 PA 3246134 US US Consumer Banking CCS CCS Complaint Priority Complaint Facebook Pending 09/07/16 10/07/16 10/08/16 01/09/00 07/08/05 Fulfillment Handicap Checking East 1.00E+14 E PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes No No No Yes No Chat Yes Neutral 0.24375 Pass Inappropriate Sales Tactics 675 GC-1900 E0004 PA 3246143 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Merchant Resolved-Completed 10/08/16 11/08/16 11/09/16 01/10/00 07/08/05 12/11/17 Non Company Error National Origin Credit Card East 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT Sales person sold me card deceitfully Case has been filed No No No No Yes No Note No Negative 0.56440 Unresolved Review Completed Inappropriate Sales Tactics 676 GC-1901 E0005 PA 3246154 US US Consumer Banking ENR ENR Complaint Priority Complaint Additional Resolved-Completed 11/09/16 12/09/16 12/10/16 01/11/00 07/08/05 12/12/17 System Other Checking East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No Yes Yes Yes Yes Chat No Negative 0.95330 3-5 days Likely SP Manipulation of sales 677 GC-1902 E0006 MA 3246177 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Applicant Resolved-Completed 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 09/08/17 Procedures Age Checking East 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS Company lied Clarification was provided No No Yes Yes No Yes Note No Neutral 0.77099 5-10 days Pass Misleading information 678 GC-1903 E0013 NY 3246316 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Resolved-Completed 07/08/17 10/07/16 10/08/16 01/07/00 07/09/05 10/09/17 Customer Service Handicap Checking East 1.00E+14 I CONFUSION ACCOUNT CANCELLED "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes Yes Yes Yes No No Chat Yes Negative 0.09900 Under 3 days Review Completed Unauthorized Activity 679 GC-1904 E0007 MA 3246185 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Resolved-Completed 10/08/16 11/08/16 11/09/16 01/10/00 07/08/05 11/10/17 Fulfillment National Origin Checking East 1.00E+14 J DISSATISFACTION ATM RELATED Statement charged my illegally Settlement was made No No No Yes No Yes Note No Negative 0.80522 Unresolved Review Needed Inappropriate Sales Tactics 680 GC-1905 E0016 NY 3246370 US US Consumer Banking DCM DCM Complaint Priority Complaint CFPB Resolved-Completed 11/09/16 12/09/16 12/10/16 01/11/00 07/08/05 12/11/17 Non Company Error Other Checking East 1.00E+14 A PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes No No No No Yes Chat No Negative 0.80402 10+ days Pass Unauthorized Activity 681 GC-1906 E0008 MA 3246195 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Resolved-Completed 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 12/12/17 System Age Credit Card East 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR I am very upset with the misinformation that I have been given. I was cheated by company Case has been filed No Yes No No No No Note No Neutral 0.31382 3-5 days Review Completed Inappropriate Sales Tactics 682 GC-1907 E0009 MA 3246215 US US Consumer Banking FIS FIS Complaint Priority Complaint Merchant Resolved-Completed 09/07/16 10/07/16 10/08/16 01/09/00 07/08/05 10/09/17 Procedures Handicap Checking East 1.00E+14 D TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No Yes No Yes No Chat Yes Negative 0.28531 5-10 days Pass Misleading information 683 GC-1908 E0010 MA 3246238 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Pending 10/08/16 11/08/16 11/09/16 01/10/00 07/08/05 Customer Service National Origin Credit Card East 1.00E+14 E ACCOUNT MAINTENANCE COST I am very upset with the misinformation that I have been given. I was cheated by company Clarification was provided No No Yes No Yes No Note No Neutral 0.57826 Pass Misleading information 684 GC-1909 E0013 NY 3246316 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Resolved-Completed 03/09/17 03/09/17 03/09/17 01/03/00 07/09/05 12/11/17 Fulfillment Other Checking East 1.00E+14 F CONFUSION CUSTOMER "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes No Yes Yes Yes No Chat No Neutral 0.14513 3-5 days Pass Unauthorized Activity 685 GC-1910 E0011 NY 3246258 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Attorney Open 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 Non Company Error Age Business Lending East 1.00E+14 G DISSATISFACTION REBATE I am very upset with the misinformation that I have been given. I was cheated by company Settlement was made No No No Yes Yes No Note Yes Negative 0.54195 Review Needed Manipulation of sales 686 GC-1911 E0012 NY 3246294 US US Consumer Banking ENR ENR Complaint Priority Complaint Carmember Pending 03/01/17 09/01/17 09/02/17 01/03/00 07/09/05 System Handicap Checking East 1.00E+14 H PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes No No Yes Yes No Chat No Negative 0.57390 Follow Up Manipulation of sales 687 GC-1912 E0016 NY 3246370 US US Business Banking FIS FIS Complaint General Complaint & Inquiry CFPB Resolved-Completed 09/02/16 10/02/16 10/03/16 01/09/00 07/08/05 10/04/17 Procedures National Origin Business Lending East 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT I am very upset with the misinformation that I have been given. I was cheated by company Case has been filed No No No Yes No Yes Note No Negative 0.86088 3-5 days Follow Up Unauthorized Activity 688 GC-1913 E0013 NY 3246316 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Facebook Resolved-Completed 01/03/17 11/03/17 11/04/17 01/01/00 07/09/05 11/06/17 Customer Service Other Checking East 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No No No No No No Note No Negative 0.61528 Unresolved Follow Up Unauthorized Activity 689 GC-1914 E0014 NY 3246317 US US Consumer Banking CCS CCS Complaint Priority Complaint Merchant Resolved-Completed 11/04/16 12/04/16 12/05/16 01/11/00 07/08/05 11/07/17 Fulfillment Age Checking East 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No No No No No Yes Note Yes Negative 0.75312 Unresolved Follow Up Manipulation of sales 690 GC-1915 E0012 NY 3246291 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Additional Resolved-Completed 07/10/17 12/05/16 12/05/16 01/07/00 07/09/05 12/08/17 Non Company Error Handicap Checking East 1.00E+14 A ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes Yes No Chat Yes Negative 0.10700 10+ days Review Needed Misleading information 691 GC-1916 E0016 NY 3246358 US US Business Banking ENR ENR Complaint Priority Complaint Additional Open 08/06/16 09/06/16 09/07/16 01/08/00 07/08/05 System National Origin Business Lending East 1.00E+14 C CONFUSION ACCOUNT CANCELLED Company lied Contract was signed while representing No No No No No No Note Yes Neutral 0.60748 Follow Up Manipulation of sales 692 GC-1917 E0017 NY 3246383 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Applicant Pending 09/07/16 10/07/16 10/08/16 01/09/00 07/08/05 Procedures Other Merchant Services East 1.00E+14 D DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes No Yes Chat No Negative 0.91126 Likely SP Inappropriate Sales Tactics 693 GC-1918 E0018 NY 3246409 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Resolved-Completed 10/08/16 11/08/16 11/09/16 01/10/00 07/08/05 10/11/17 Customer Service Age Credit Card East 1.00E+14 E PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No Yes No Yes Yes No Note No Neutral 0.33021 Under 3 days Review Completed Manipulation of sales 694 GC-1919 E0016 NY 3246370 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Resolved-Completed 11/09/16 12/09/16 12/10/16 01/11/00 07/08/05 11/14/17 Fulfillment Handicap Credit Card East 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No No Yes No Chat No Negative 0.64790 Unresolved Review Needed Unauthorized Activity 695 GC-1920 E0016 NY 3246370 US US Consumer Banking DCM DCM Complaint Priority Complaint CFPB Open 12/10/16 12/10/16 12/10/16 01/12/00 07/08/05 Non Company Error National Origin Credit Card East 1.00E+14 G TRAVEL DISPUTE CLAIMS Company lied Customer was not aware of his/her strategies No No No No No No Note Yes Neutral 0.29046 Follow Up Unauthorized Activity 696 GC-1921 E0016 NY 3246370 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Resolved-Completed 08/01/16 09/01/16 09/02/16 01/08/00 07/08/05 08/04/17 System Other Credit Card East 1.00E+14 H ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No No No Chat No Negative 0.33219 3-5 days Likely SP Unauthorized Activity 697 GC-1922 E0013 NY 3246316 US US Consumer Banking FIS FIS Complaint Priority Complaint Merchant Resolved-Completed 03/09/17 03/09/17 03/09/17 01/03/00 07/09/05 09/06/17 Procedures Age Checking East 1.00E+14 I CONFUSION CUSTOMER "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No No Yes No No No Note No Neutral 0.58556 5-10 days Pass Unauthorized Activity 698 GC-1923 E0019 NY 3246429 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Additional Resolved-Completed 10/03/16 11/03/16 11/04/16 01/10/00 07/08/05 10/06/17 Customer Service Handicap Business Lending East 1.00E+14 J DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes No Yes Chat No Negative 0.78509 Under 3 days Review Completed Misleading information 699 GC-1924 E0016 NY 3246370 US US Consumer Banking AAC AAC Complaint Priority Complaint Applicant Resolved-Completed 11/04/16 11/06/16 11/07/16 01/11/00 07/08/05 11/08/17 Fulfillment National Origin Credit Card East 1.00E+14 A PRIVACY TERMS I am very upset with the misinformation that I have been given. I was cheated by company There was a System problem which cased this issue No No No Yes No No Note Yes Neutral 0.10184 Unresolved Follow Up Unauthorized Activity 700 GC-1925 E0016 NY 3246370 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Attorney Resolved-Completed 12/05/16 12/06/16 12/07/16 01/12/00 07/08/05 12/08/17 Non Company Error Other Business Lending East 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No Yes Yes Yes Chat Yes Negative 0.91955 10+ days Likely SP Unauthorized Activity 701 GC-1926 E0020 NY 3246449 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Resolved-Completed 08/06/16 08/07/16 08/08/16 01/08/00 07/08/05 09/08/17 System Age Credit Card East 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE I was misrepresented Customer was not aware of his/her strategies No No No Yes Yes No Note Yes Neutral 0.67325 3-5 days Pass Misleading information 702 GC-1927 E0021 NC 3246491 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry CFPB Resolved-Completed 09/07/16 09/08/16 09/09/16 01/09/00 07/08/05 10/11/17 Procedures Handicap Checking East 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Chat No Negative 0.00650 5-10 days Review Completed Inappropriate Sales Tactics 703 GC-1928 E0022 NC 3246499 US US Business Banking FIS FIS Complaint Priority Complaint Facebook Resolved-Completed 10/08/16 10/09/16 10/10/16 01/10/00 07/08/05 12/09/17 Fulfillment National Origin Business Lending East 1.00E+14 F CONFUSION ACCOUNT CANCELLED Sales person sold me card deceitfully Contract was signed while representing No No Yes No Yes No Note Yes Neutral 0.11117 Under 3 days Likely SP Inappropriate Sales Tactics 704 GC-1929 E0023 NC 3246507 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Merchant Resolved-Completed 11/09/16 11/10/16 11/11/16 01/11/00 07/08/05 12/12/17 Non Company Error Other Business Lending East 1.00E+14 G DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes No Chat No Negative 0.35805 Unresolved Pass Manipulation of sales 705 GC-1930 E0016 NY 3246371 US US Consumer Banking CCS CCS Complaint Priority Complaint Additional Open 01/02/17 01/03/17 01/04/17 01/01/00 07/09/05 System Age Credit Card East 1.00E+14 H PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No No No No No No Note No Neutral 0.27036 Review Needed Misleading information 706 GC-1931 E0024 GA 3246515 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Applicant Pending 02/02/17 02/03/17 02/04/17 01/02/00 07/09/05 Fulfillment Handicap Checking East 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes No Yes Chat No Negative 0.94191 Review Needed Manipulation of sales 707 GC-1932 E0025 GA 3246523 US US Consumer Banking ENR ENR Complaint Priority Complaint Attorney Resolved-Completed 03/02/17 03/03/17 03/04/17 01/03/00 07/09/05 12/12/17 Non Company Error National Origin Checking East 1.00E+14 J TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No Yes No Yes No No Note No Neutral 0.62477 5-10 days Likely SP Misleading information 708 GC-1933 W0026 CA 3246114 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Carmember Open 04/02/17 04/03/17 04/04/17 01/04/00 07/09/05 System Other Credit Card East 1.00E+14 A ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes No Yes Chat Yes Negative 0.92432 Pass Misleading information 709 GC-1934 W0027 CA 3246152 US US Business Banking AAC AAC Complaint Priority Complaint CFPB Pending 05/02/17 05/03/17 05/04/17 01/05/00 07/09/05 Customer Service Age Merchant Services East 1.00E+14 C CONFUSION CUSTOMER I am very upset with the misinformation that I have been given. I was cheated by company Contract was signed while representing No No Yes Yes No No Note No Neutral 0.66101 Review Needed Inappropriate Sales Tactics 710 GC-1935 W0028 CA 3246198 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Facebook Resolved-Completed 07/07/17 06/05/17 06/06/17 01/07/00 07/09/05 12/11/17 Fulfillment Handicap Checking East 1.00E+14 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes No Yes Yes Chat Yes Negative 0.72142 3-5 days Review Needed Manipulation of sales 711 GC-1936 W0029 CA 3246227 US US Consumer Banking DCM DCM Complaint Priority Complaint Merchant Resolved-Completed 07/02/17 07/03/17 07/04/17 01/07/00 07/09/05 12/12/17 Non Company Error National Origin Credit Card East 1.00E+14 E PRIVACY TERMS I was misrepresented There was a System problem which cased this issue No No No No Yes No Note No Neutral 0.64603 5-10 days Likely SP Misleading information 712 GC-1937 W0030 CA 3246265 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Additional Resolved-Completed 08/02/16 08/03/16 08/04/16 01/08/00 07/08/05 09/08/17 System Other Credit Card East 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No No Yes No Chat No Neutral 0.37633 Under 3 days Pass Inappropriate Sales Tactics 713 GC-1938 W0031 CA 3246283 US US Business Banking FIS FIS Complaint Priority Complaint Applicant Resolved-Completed 09/02/16 09/04/16 09/05/16 01/09/00 07/08/05 10/09/17 Procedures Age Business Lending East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE Sales person sold me card deceitfully Customer was not aware of his/her strategies No No No No Yes Yes Note No Negative 0.72691 Unresolved Review Completed Misleading information 714 GC-1939 E0016 NY 3246371 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Attorney Resolved-Completed 10/02/16 10/03/16 10/04/16 01/10/00 07/08/05 11/10/17 Customer Service Handicap Credit Card East 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes Yes Yes Chat No Negative 0.76323 3-5 days Likely SP Unauthorized Activity 715 GC-1940 E0013 NY 3246316 US US Consumer Banking CCS CCS Complaint Priority Complaint Carmember Resolved-Completed 03/09/17 03/09/17 03/09/17 01/03/00 07/09/05 12/11/17 Fulfillment National Origin Checking East 1.00E+14 I CONFUSION ACCOUNT CANCELLED "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No No Yes Yes No No Note No Neutral 0.34297 5-10 days Pass Unauthorized Activity 716 GC-1941 E0013 NY 3246316 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry CFPB Resolved-Completed 03/09/17 03/09/17 03/09/17 01/03/00 07/09/05 12/12/17 Non Company Error Other Checking East 1.00E+14 J DISSATISFACTION ATM RELATED "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes No No Chat No Negative 0.00941 Under 3 days Review Completed Unauthorized Activity 717 GC-1942 W0032 CA 3246302 US US Business Banking ENR ENR Complaint Priority Complaint Facebook Resolved-Completed 01/03/17 01/04/17 01/05/17 01/01/00 07/09/05 10/09/17 System Age Credit Card East 1.00E+14 A PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No Yes No Yes No No Note Yes Negative 0.48805 Unresolved Review Needed Misleading information 718 GC-1943 E0013 NY 3246316 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Merchant Pending 03/09/17 03/09/17 03/09/17 01/03/00 07/09/05 Procedures Handicap Checking East 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No No No No Chat Yes Negative 0.46023 Pass Unauthorized Activity 719 GC-1944 W0033 CA 3246324 US US Consumer Banking AAC AAC Complaint Priority Complaint Additional Resolved-Completed 03/03/17 03/06/17 03/07/17 01/03/00 07/09/05 12/11/17 Customer Service National Origin Credit Card East 1.00E+14 D TRAVEL DISPUTE CLAIMS I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No Yes No No No No Note No Neutral 0.01259 3-5 days Review Completed Manipulation of sales 720 GC-1945 E0016 NY 3246371 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Applicant Open 04/03/17 04/04/17 04/05/17 01/04/00 07/09/05 Fulfillment Other Credit Card East 1.00E+14 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No Yes No Chat Yes Negative 0.19234 Pass Misleading information 721 GC-1946 W0034 CA 3246363 US US Consumer Banking DCM DCM Complaint Priority Complaint Attorney Pending 05/03/17 05/04/17 05/05/17 01/05/00 07/09/05 Non Company Error Age Checking East 1.00E+14 F CONFUSION CUSTOMER I am very upset with the misinformation that I have been given. I was cheated by company Contract was signed while representing No No Yes No Yes Yes Note No Neutral 0.77795 Pass Inappropriate Sales Tactics 722 GC-1947 W0035 CA 3246391 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Carmember Resolved-Completed 07/07/17 06/05/17 06/06/17 01/07/00 07/09/05 10/04/17 System Handicap Checking East 1.00E+14 G DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes Yes Chat Yes Neutral 0.88075 3-5 days Pass Misleading information 723 GC-1948 W0036 CA 3246415 US US Consumer Banking FIS FIS Complaint Priority Complaint CFPB Resolved-Completed 07/03/17 07/04/17 07/05/17 01/07/00 07/09/05 11/06/17 Procedures National Origin Checking East 1.00E+14 H PRIVACY TERMS I am very upset with the misinformation that I have been given. I was cheated by company There was a System problem which cased this issue No No No Yes Yes No Note Yes Negative 0.16157 5-10 days Review Completed Manipulation of sales 724 GC-1949 W0037 CA 3246439 US US Business Banking AAC AAC Complaint Priority Complaint Facebook Resolved-Completed 08/03/16 08/04/16 08/05/16 01/08/00 07/08/05 11/07/17 Customer Service Other Merchant Services East 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No Yes Yes No Chat No Negative 0.68366 10+ days Follow Up Manipulation of sales 725 GC-1950 W0038 CA 3246465 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Merchant Resolved-Completed 09/03/16 09/04/16 09/05/16 01/09/00 07/08/05 12/08/17 Fulfillment Age Credit Card East 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No No No Yes No No Note No Negative 0.11158 3-5 days Follow Up Inappropriate Sales Tactics 726 GC-1951 W0039 WA 3246475 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Open 10/03/16 10/04/16 10/05/16 01/10/00 07/08/05 Non Company Error Handicap Checking East 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No No No No No No Note No Negative 0.40234 Follow Up Inappropriate Sales Tactics 727 GC-1952 W0040 WA 3246483 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Additional Pending 11/03/16 11/06/16 11/07/16 01/11/00 07/08/05 System National Origin Merchant Services East 1.00E+14 A ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes Yes No Chat No Negative 0.52237 Review Needed Manipulation of sales 728 GC-1953 E0013 NY 3246316 US US Consumer Banking FIS FIS Complaint Priority Complaint Applicant Resolved-Completed 03/09/17 03/09/17 03/09/17 01/03/00 07/09/05 10/11/17 Procedures Other Checking East 1.00E+14 C CONFUSION ACCOUNT CANCELLED "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No No No No No No Note No Neutral 0.29903 3-5 days Follow Up Unauthorized Activity 729 GC-1954 E0016 NY 3246371 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Attorney Resolved-Completed 09/07/16 09/08/16 09/09/16 01/09/00 07/08/05 11/14/17 Customer Service Age Merchant Services East 1.00E+14 D DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No Yes Chat Yes Negative 0.90776 5-10 days Likely SP Unauthorized Activity 730 GC-1955 E0013 NY 3246316 US US Consumer Banking CCS CCS Complaint Priority Complaint Carmember Open 03/09/17 03/09/17 03/09/17 01/03/00 07/09/05 Fulfillment Handicap Checking East 1.00E+14 E PRIVACY BILLING ODDER "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No Yes No Yes Yes Yes Note No Neutral 0.89920 Review Needed Unauthorized Activity 731 GC-1956 C0041 IL 3246108 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry CFPB Resolved-Completed 11/09/16 11/10/16 11/11/16 01/11/00 07/08/05 08/04/17 Non Company Error National Origin Checking East 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes No Chat No Negative 0.65696 Unresolved Review Needed Manipulation of sales 732 GC-1957 E0013 NY 3246316 US US Consumer Banking ENR ENR Complaint Priority Complaint Facebook Resolved-Completed 04/10/17 04/10/17 04/10/17 01/04/00 07/09/05 09/06/17 System Other Checking East 1.00E+14 G TRAVEL DISPUTE CLAIMS "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No No No No No No Note Yes Neutral 0.32591 10+ days Follow Up Unauthorized Activity 733 GC-1958 E0013 NY 3246316 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Merchant Resolved-Completed 04/10/17 04/10/17 04/10/17 01/04/00 07/09/05 10/06/17 Procedures Age Checking East 1.00E+14 H ACCOUNT MAINTENANCE COST "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I never applied for a checking account that was opened last week. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:34 PM] ASSOCIATE: I do see a new account with your infromation. [8:33 PM] CUSTOMER: Information on the account seems correct, but I never initiated the request. [8:35 PM] CUSTOMER: I feel extremely misinformed. I want to close this account. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No No No Chat No Negative 0.03802 3-5 days Likely SP Unauthorized Activity 734 GC-1959 C0042 IL 3246145 US US Consumer Banking AAC AAC Complaint Priority Complaint Additional Resolved-Completed 11/04/16 11/06/16 11/07/16 01/11/00 07/08/05 11/08/17 Customer Service Handicap Checking East 1.00E+14 I CONFUSION CUSTOMER Statement charged my illegally Contract was signed while representing No Yes Yes No No No Note No Neutral 0.06513 5-10 days Pass Inappropriate Sales Tactics 735 GC-1960 C0043 IL 3246184 US US Consumer Banking TSC TSC Complaint General Complaint & Inquiry Applicant Resolved-Completed 12/05/16 12/06/16 12/07/16 01/12/00 07/08/05 12/08/17 Fulfillment National Origin Credit Card East 1.00E+14 J DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes No No Chat No Negative 0.54209 Under 3 days Review Completed Misleading information 736 GC-1961 E0001 DC 3246109 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Resolved-Completed 08/06/16 08/07/16 08/08/16 01/08/00 07/08/05 09/08/17 Non Company Error Other Credit Card East 1.00E+14 A PRIVACY TERMS I am very upset with the misinformation that I have been given. I was cheated by company There was a System problem which cased this issue No No No Yes No Yes Note Yes Neutral 0.96963 Unresolved Follow Up Unauthorized Activity 737 GC-1962 E0002 DC 3246128 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Resolved-Completed 09/07/16 09/08/16 09/09/16 01/09/00 07/08/05 10/11/17 System Age Checking East 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No Yes Yes Yes Chat Yes Negative 0.78878 10+ days Likely SP Misleading information 738 GC-1963 E0003 PA 3246142 US US Consumer Banking DCM DCM Complaint Priority Complaint CFPB Resolved-Completed 10/08/16 10/09/16 10/10/16 01/10/00 07/08/05 12/09/17 Procedures Handicap Checking East 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE I was misrepresented Customer was not aware of his/her strategies No No No Yes Yes No Note No Neutral 0.33737 3-5 days Pass Unauthorized Activity 739 GC-1964 E0004 PA 3246153 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Resolved-Completed 11/09/16 11/10/16 11/11/16 01/11/00 07/08/05 12/12/17 Fulfillment National Origin Credit Card East 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No Yes No Chat Yes Negative 0.46120 5-10 days Review Completed Misleading information 740 GC-1965 E0005 PA 3246176 US US Consumer Banking FIS FIS Complaint Priority Complaint Merchant Open 12/10/16 12/11/16 12/12/16 01/12/00 07/08/05 Non Company Error Other Checking East 1.00E+14 F CONFUSION ACCOUNT CANCELLED Sales person sold me card deceitfully Contract was signed while representing No No Yes No Yes No Note No Neutral 0.22378 Likely SP Manipulation of sales 741 GC-1966 E0006 MA 3246180 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Pending 10/08/16 10/09/16 10/10/16 01/10/00 07/08/05 System Age Checking East 1.00E+14 G DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes No Chat No Negative 0.09712 Pass Unauthorized Activity 742 GC-1967 E0007 MA 3246191 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Resolved-Completed 11/09/16 11/10/16 11/11/16 01/11/00 07/08/05 12/12/17 Fulfillment Handicap Checking East 1.00E+14 H PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No No No No No No Note No Neutral 0.68056 10+ days Review Completed Manipulation of sales 743 GC-1968 E0008 MA 3246201 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Attorney Open 09/07/16 09/08/16 09/09/16 01/09/00 07/08/05 Non Company Error National Origin Credit Card East 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No Yes No No Chat Yes Negative 0.60442 Review Needed Misleading information 744 GC-1969 E0009 MA 3246231 US US Consumer Banking ENR ENR Complaint Priority Complaint Carmember Pending 12/10/16 12/11/16 12/12/16 01/12/00 07/08/05 System Other Credit Card East 1.00E+14 J TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No Yes No Yes No No Note No Neutral 0.49305 Likely SP Inappropriate Sales Tactics 745 GC-1970 E0010 MA 3246249 US US Business Banking FIS FIS Complaint General Complaint & Inquiry CFPB Resolved-Completed 12/10/16 12/11/16 12/12/16 01/12/00 07/08/05 12/12/17 Non Company Error Other Business Lending East 1.00E+14 A ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes No No Chat No Negative 0.03535 Under 3 days Pass Unauthorized Activity 746 GC-1971 E0011 NY 3246264 US US Business Banking AAC AAC Complaint Priority Complaint Facebook Pending 12/10/16 12/11/16 12/12/16 01/12/00 07/08/05 Customer Service Age Business Lending East 1.00E+14 C CONFUSION CUSTOMER I am very upset with the misinformation that I have been given. I was cheated by company Contract was signed while representing No No Yes Yes No Yes Note No Neutral 0.89913 Review Needed Unauthorized Activity 747 GC-1972 E0012 NY 3246294 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Merchant Resolved-Completed 06/08/17 11/09/17 11/10/17 01/06/00 07/09/05 12/11/17 Fulfillment Handicap Checking East 1.00E+14 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes No Chat No Negative 0.57124 3-5 days Review Needed Misleading information 748 GC-1973 E0013 NY 3246311 US US Business Banking DCM DCM Complaint Priority Complaint Additional Resolved-Completed 01/05/17 12/06/17 12/07/17 01/01/00 07/09/05 12/12/17 Non Company Error National Origin Business Lending East 1.00E+14 E PRIVACY TERMS This is not my account There was a System problem which cased this issue No No No No Yes Yes Note No Neutral 0.76907 5-10 days Likely SP Unauthorized Activity 749 GC-1974 E0014 NY 3246322 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Applicant Resolved-Completed 08/06/16 08/07/16 08/08/16 01/08/00 07/08/05 09/08/17 System Other Business Lending East 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes No Chat Yes Neutral 0.55676 Under 3 days Pass Unauthorized Activity 750 GC-1975 E0015 NY 3246345 US US Consumer Banking FIS FIS Complaint Priority Complaint Attorney Resolved-Completed 09/07/16 09/08/16 09/09/16 01/09/00 07/08/05 10/09/17 Procedures Age Credit Card East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE Sales person sold me card deceitfully Customer was not aware of his/her strategies No No No No Yes Yes Note Yes Negative 0.81424 Unresolved Review Completed Unauthorized Activity 751 GC-1976 E0016 NY 3246371 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Carmember Resolved-Completed 10/08/16 10/09/16 10/10/16 01/10/00 07/08/05 11/10/17 Customer Service Handicap Credit Card East 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes Yes No Chat No Negative 0.42300 3-5 days Likely SP Unauthorized Activity 752 GC-1977 E0017 NY 3246400 US US Consumer Banking CCS CCS Complaint Priority Complaint CFPB Resolved-Completed 11/09/16 11/10/16 11/11/16 01/11/00 07/08/05 12/11/17 Fulfillment National Origin Checking East 1.00E+14 I CONFUSION ACCOUNT CANCELLED Company lied Contract was signed while representing No Yes Yes Yes No No Note Yes Neutral 0.37733 5-10 days Pass Misleading information 753 GC-1978 E0018 NY 3246426 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Facebook Resolved-Completed 12/10/16 12/11/16 12/12/16 01/12/00 07/08/05 12/12/17 Non Company Error Other Checking East 1.00E+14 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes No Yes Chat Yes Negative 0.90455 Under 3 days Review Completed Manipulation of sales 754 GC-1979 E0019 NY 3246443 US US Business Banking ENR ENR Complaint Priority Complaint Merchant Resolved-Completed 09/07/16 09/08/16 09/09/16 01/09/00 07/08/05 10/09/17 System Age Business Lending East 1.00E+14 A PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No No No Yes No No Note No Negative 0.36599 Unresolved Review Needed Unauthorized Activity 755 GC-1980 E0020 NY 3246454 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Additional Pending 10/08/16 10/09/16 10/10/16 01/10/00 07/08/05 Procedures Handicap Checking East 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No No No No Chat Yes Negative 0.62690 Pass Unauthorized Activity 756 GC-1981 E0021 NC 3246497 US US Consumer Banking AAC AAC Complaint Priority Complaint Applicant Resolved-Completed 11/09/16 11/10/16 11/11/16 01/11/00 07/08/05 12/11/17 Customer Service National Origin Checking East 1.00E+14 D TRAVEL DISPUTE CLAIMS I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No No No No No No Note Yes Neutral 0.34117 3-5 days Review Completed Unauthorized Activity 757 GC-1982 E0022 NC 3246505 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Attorney Open 12/10/16 12/11/16 12/12/16 01/12/00 07/08/05 Fulfillment Other Business Lending East 1.00E+14 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No Yes Yes Chat No Negative 0.85642 Pass Misleading information 758 GC-1983 E0023 NC 3246513 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Pending 08/01/16 08/02/16 08/03/16 01/08/00 07/08/05 Non Company Error Age Checking East 1.00E+14 F CONFUSION CUSTOMER I am very upset with the misinformation that I have been given. I was cheated by company Contract was signed while representing No No Yes No Yes No Note No Neutral 0.21741 Pass Unauthorized Activity 759 GC-1984 E0024 GA 3246521 US US Business Banking ENR ENR Complaint General Complaint & Inquiry CFPB Resolved-Completed 09/02/16 09/04/16 09/05/16 01/09/00 07/08/05 10/04/17 System Handicap Merchant Services East 1.00E+14 G DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes Yes Chat Yes Neutral 0.73732 3-5 days Pass Inappropriate Sales Tactics 760 GC-1985 E0025 GA 3246529 US US Consumer Banking FIS FIS Complaint Priority Complaint Facebook Resolved-Completed 10/03/16 10/04/16 10/05/16 01/10/00 07/08/05 11/06/17 Procedures National Origin Checking East 1.00E+14 H PRIVACY TERMS I am very upset with the misinformation that I have been given. I was cheated by company There was a System problem which cased this issue No No No Yes Yes No Note No Negative 0.41828 5-10 days Review Completed Unauthorized Activity 761 GC-1986 W0026 CA 3246139 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Resolved-Completed 11/04/16 11/06/16 11/07/16 01/11/00 07/08/05 11/07/17 Customer Service Other Credit Card East 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No Yes Yes No Chat No Negative 0.06831 10+ days Follow Up Misleading information 762 GC-1987 W0027 CA 3246183 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Additional Resolved-Completed 12/05/16 12/06/16 12/07/16 01/12/00 07/08/05 12/08/17 Fulfillment Age Checking East 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No Yes No Yes No No Note Yes Negative 0.60883 3-5 days Follow Up Inappropriate Sales Tactics 763 GC-1988 W0028 CA 3246214 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Open 08/06/16 08/07/16 08/08/16 01/08/00 07/08/05 Non Company Error Handicap Checking East 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No No No No No No Note No Negative 0.28283 Follow Up Unauthorized Activity 764 GC-1989 W0029 CA 3246246 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Applicant Pending 09/07/16 09/08/16 09/09/16 01/09/00 07/08/05 System National Origin Checking East 1.00E+14 A ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes Yes No Chat No Negative 0.53107 Review Needed Unauthorized Activity 765 GC-1990 W0030 CA 3246276 US US Business Banking FIS FIS Complaint Priority Complaint Attorney Resolved-Completed 10/08/16 10/09/16 10/10/16 01/10/00 07/08/05 10/11/17 Procedures Other Business Lending East 1.00E+14 C CONFUSION ACCOUNT CANCELLED Company lied Contract was signed while representing No No No No No No Note Yes Neutral 0.01067 3-5 days Follow Up Unauthorized Activity 766 GC-1991 W0031 CA 3246295 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Carmember Resolved-Completed 11/09/16 11/10/16 11/11/16 01/11/00 07/08/05 11/14/17 Customer Service Age Checking East 1.00E+14 D DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes No No Chat Yes Negative 0.60027 5-10 days Likely SP Unauthorized Activity 767 GC-1992 W0032 CA 3246309 US US Consumer Banking CCS CCS Complaint Priority Complaint CFPB Open 12/10/16 12/11/16 12/12/16 01/12/00 07/08/05 Fulfillment Handicap Checking East 1.00E+14 E PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No No No Yes Yes No Note Yes Neutral 0.65992 Review Needed Inappropriate Sales Tactics 768 GC-1993 W0033 CA 3246339 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Facebook Resolved-Completed 08/01/16 08/02/16 08/03/16 01/08/00 07/08/05 08/04/17 Non Company Error National Origin Business Lending East 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes Yes Chat No Negative 0.88095 Unresolved Review Needed Unauthorized Activity 769 GC-1994 W0034 CA 3246375 US US Consumer Banking ENR ENR Complaint Priority Complaint Merchant Resolved-Completed 09/02/16 09/04/16 09/05/16 01/09/00 07/08/05 09/06/17 System Other Checking East 1.00E+14 G TRAVEL DISPUTE CLAIMS Company lied Customer was not aware of his/her strategies No No No No No No Note No Neutral 0.44864 10+ days Follow Up Unauthorized Activity 770 GC-1995 W0035 CA 3246395 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Additional Resolved-Completed 10/03/16 10/04/16 10/05/16 01/10/00 07/08/05 10/06/17 Procedures Age Business Lending East 1.00E+14 H ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No No Yes Chat Yes Negative 0.96358 3-5 days Likely SP Unauthorized Activity 771 GC-1996 W0036 CA 3246432 US US Business Banking AAC AAC Complaint Priority Complaint Applicant Resolved-Completed 11/04/16 11/06/16 11/07/16 01/11/00 07/08/05 11/08/17 Customer Service Handicap Merchant Services East 1.00E+14 I CONFUSION CUSTOMER Statement charged my illegally Contract was signed while representing No No Yes No No Yes Note No Neutral 0.78860 5-10 days Pass Inappropriate Sales Tactics 772 GC-1997 W0037 CA 3246459 US US Business Banking TSC TSC Complaint General Complaint & Inquiry Attorney Resolved-Completed 12/05/16 12/06/16 12/07/16 01/12/00 07/08/05 12/08/17 Fulfillment National Origin Business Lending East 1.00E+14 J DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No No Chat Yes Negative 0.02886 Under 3 days Review Completed Inappropriate Sales Tactics 773 GC-1998 W0038 CA 3246471 US US Consumer Banking AAC AAC Complaint Priority Complaint Carmember Resolved-Completed 08/06/16 08/07/16 08/08/16 01/08/00 07/08/05 09/08/17 Non Company Error Other Checking East 1.00E+14 A PRIVACY TERMS I am very upset with the misinformation that I have been given. I was cheated by company There was a System problem which cased this issue No No No Yes No No Note No Neutral 0.10601 Unresolved Follow Up Unauthorized Activity 774 GC-1999 W0039 WA 3246481 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry CFPB Resolved-Completed 09/07/16 09/08/16 09/09/16 01/09/00 07/08/05 10/11/17 System Age Checking East 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No Yes Yes No Chat No Negative 0.54440 10+ days Likely SP Unauthorized Activity 775 GC-2000 W0040 WA 3246489 US US Consumer Banking DCM DCM Complaint Priority Complaint Facebook Resolved-Completed 10/08/16 10/09/16 10/10/16 01/10/00 07/08/05 12/09/17 Procedures Handicap Checking East 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE I was misrepresented Customer was not aware of his/her strategies No No No Yes Yes Yes Note No Neutral 0.80845 3-5 days Pass Inappropriate Sales Tactics 776 GC-2001 C0041 IL 3246133 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Merchant Resolved-Completed 11/09/16 11/10/16 11/11/16 01/11/00 07/08/05 12/12/17 Fulfillment National Origin Credit Card East 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No Yes No Chat No Negative 0.00924 5-10 days Review Completed Manipulation of sales 777 GC-2002 C0042 IL 3246175 US US Consumer Banking FIS FIS Complaint Priority Complaint Additional Open 12/10/16 12/11/16 12/12/16 01/12/00 07/08/05 Non Company Error Other Checking East 1.00E+14 F CONFUSION ACCOUNT CANCELLED Sales person sold me card deceitfully Contract was signed while representing No Yes Yes No Yes No Note No Neutral 0.25846 Likely SP Inappropriate Sales Tactics 778 GC-2003 C0043 IL 3246213 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Applicant Resolved-Completed 01/02/17 01/03/17 01/04/17 01/01/00 07/09/05 12/11/17 System Age Checking East 1.00E+14 G DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes Yes Chat Yes Negative 0.71046 Unresolved Pass Unauthorized Activity 779 GC-2004 C0044 IL 3246256 US US Consumer Banking CCS CCS Complaint Priority Complaint Attorney Resolved-Completed 02/02/17 02/03/17 02/04/17 01/02/00 07/09/05 12/12/17 Fulfillment Handicap Checking East 1.00E+14 H PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No Yes No No No No Note No Neutral 0.47149 10+ days Review Completed Unauthorized Activity 780 GC-2005 C0045 IL 3246286 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Carmember Resolved-Completed 03/02/17 03/03/17 03/04/17 01/03/00 07/09/05 09/08/17 Non Company Error National Origin Checking East 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes No Yes Chat No Negative 0.98879 3-5 days Review Needed Inappropriate Sales Tactics 781 GC-2006 C0046 OH 3246303 US US Consumer Banking ENR ENR Complaint Priority Complaint CFPB Resolved-Completed 04/02/17 04/03/17 04/04/17 01/04/00 07/09/05 10/09/17 System Other Credit Card East 1.00E+14 J TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No Yes No Yes No No Note No Neutral 0.44430 5-10 days Likely SP Misleading information 782 GC-2007 C0047 OH 3246336 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Facebook Resolved-Completed 05/02/17 05/03/17 05/04/17 01/05/00 07/09/05 11/10/17 Non Company Error National Origin Checking East 1.00E+14 A ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes No Yes Chat No Negative 0.88442 Under 3 days Pass Misleading information 783 GC-2008 C0048 OH 3246369 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Resolved-Completed 06/02/17 06/05/17 06/06/17 01/06/00 07/09/05 12/11/17 System Other Credit Card East 1.00E+14 C CONFUSION CUSTOMER I am very upset with the misinformation that I have been given. I was cheated by company Contract was signed while representing No No Yes Yes No No Note No Neutral 0.20541 Unresolved Review Completed Manipulation of sales 784 GC-2009 C0049 OH 3246402 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Additional Resolved-Completed 07/02/17 07/03/17 07/04/17 01/07/00 07/09/05 12/12/17 Procedures Age Business Lending East 1.00E+14 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes Yes Chat No Negative 0.76712 3-5 days Review Needed Unauthorized Activity 785 GC-2010 C0050 OH 3246447 US US Consumer Banking DCM DCM Complaint Priority Complaint Applicant Resolved-Completed 08/02/16 08/03/16 08/04/16 01/08/00 07/08/05 10/09/17 Customer Service Handicap Checking East 1.00E+14 E PRIVACY TERMS I was misrepresented There was a System problem which cased this issue No Yes No No Yes No Note Yes Neutral 0.36203 5-10 days Likely SP Unauthorized Activity 786 GC-2011 E0001 DC 3246104 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Attorney Pending 09/02/16 09/04/16 09/05/16 01/09/00 07/08/05 Fulfillment National Origin Credit Card East 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No No Yes No Chat No Neutral 0.06256 Pass Inappropriate Sales Tactics 787 GC-2012 E0002 DC 3246123 US US Business Banking FIS FIS Complaint Priority Complaint Carmember Resolved-Completed 10/02/16 10/03/16 10/04/16 01/10/00 07/08/05 12/11/17 Non Company Error Other Merchant Services East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE Sales person sold me card deceitfully Customer was not aware of his/her strategies No No No No Yes No Note Yes Negative 0.09061 Unresolved Review Completed Misleading information 788 GC-2013 E0003 PA 3246138 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry CFPB Open 11/02/16 11/03/16 11/04/16 01/11/00 07/08/05 System Age Credit Card East 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes Yes Yes Chat No Negative 0.84374 Likely SP Inappropriate Sales Tactics 789 GC-2014 E0004 PA 3246151 US US Consumer Banking CCS CCS Complaint Priority Complaint Facebook Pending 12/02/16 12/04/16 12/05/16 01/12/00 07/08/05 Procedures Handicap Credit Card East 1.00E+14 I CONFUSION ACCOUNT CANCELLED Company lied Contract was signed while representing No No Yes Yes No No Note No Neutral 0.67198 Pass Unauthorized Activity 790 GC-2015 E0005 PA 3246171 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Merchant Resolved-Completed 01/03/17 01/04/17 01/05/17 01/01/00 07/09/05 10/04/17 Customer Service National Origin Checking East 1.00E+14 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes No No Chat No Negative 0.28615 Under 3 days Review Completed Inappropriate Sales Tactics 791 GC-2016 E0006 MA 3246179 US US Consumer Banking ENR ENR Complaint Priority Complaint Additional Resolved-Completed 02/03/17 02/06/17 02/07/17 01/02/00 07/09/05 11/06/17 Fulfillment Other Credit Card East 1.00E+14 A PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No No No Yes No No Note No Negative 0.41360 Unresolved Review Needed Unauthorized Activity 792 GC-2017 E0007 MA 3246189 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Applicant Resolved-Completed 03/03/17 03/06/17 03/07/17 01/03/00 07/09/05 11/07/17 Non Company Error Age Checking East 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No No No Chat No Negative 0.43381 10+ days Pass Inappropriate Sales Tactics 793 GC-2018 E0008 MA 3246200 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Resolved-Completed 04/03/17 04/04/17 04/05/17 01/04/00 07/09/05 12/08/17 System Handicap Checking East 1.00E+14 D TRAVEL DISPUTE CLAIMS I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No No No No No No Note Yes Neutral 0.03796 3-5 days Review Completed Manipulation of sales 794 GC-2019 E0009 MA 3246221 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Open 05/03/17 05/04/17 05/05/17 01/05/00 07/09/05 Procedures National Origin Checking East 1.00E+14 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No Yes No Chat No Negative 0.67984 Pass Unauthorized Activity 795 GC-2020 E0010 MA 3246245 US US Consumer Banking DCM DCM Complaint Priority Complaint CFPB Pending 07/07/17 06/05/17 06/06/17 01/07/00 07/09/05 Customer Service Other Checking East 1.00E+14 F CONFUSION CUSTOMER I am very upset with the misinformation that I have been given. I was cheated by company Contract was signed while representing No No Yes No Yes No Note No Neutral 0.69938 Pass Unauthorized Activity 796 GC-2021 E0011 NY 3246261 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Resolved-Completed 07/03/17 07/04/17 07/05/17 01/07/00 07/09/05 10/11/17 Fulfillment Age Checking East 1.00E+14 G DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes No Chat Yes Neutral 0.52111 3-5 days Pass Unauthorized Activity 797 GC-2022 E0012 NY 3246294 US US Business Banking FIS FIS Complaint Priority Complaint Merchant Resolved-Completed 04/03/17 08/04/17 08/05/17 01/04/00 07/09/05 11/14/17 Non Company Error Handicap Checking East 1.00E+14 H PRIVACY TERMS I am very upset with the misinformation that I have been given. I was cheated by company "[6:30 PM] ASSOCIATE : I see that you requested to speak with someone about balance transfers. Please provide your account information. [12:32 PM] CUSTOMER: Hi, I recently signed up for the airline partnership promotion through the phone. I am now getting a bill for a very large fee that I was not told about ahead of time. [12:32 PM] ASSOCIATE: I'm sorry to hear that. Our records indicated that you enrolled on January 7, 2017. [12:33 PM] ASSOCIATE: This card has a $400 a year fee associated with it. [12:33 PM] CUSTOMER: Yes, I understand. I am telling you that I was deceived. The previous sales representative that I spoke with told me that there is no fee for the first year. [12:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [12:35 PM] CUSTOMER: I feel extremely misinformed. I am not paying this bill, in fact, I am going to cancel all of my cards with your company. [12:35 PM] ASSOCIATE: I am sorry that your experience with us has upset you. [12:36 PM] CUSTOMER : That's all you're going to say? Let me speak with your supervisor. [12:36 PM] ASSOCIATE : Certainly, please hold." No Yes No Yes Yes Yes Note No Negative 0.71241 5-10 days Review Completed Inappropriate Sales Tactics 798 GC-2023 E0013 NY 3246311 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Open 01/03/17 09/04/17 09/05/17 01/01/00 07/09/05 System National Origin Credit Card East 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT This is not my account Case has been filed Yes No No Yes Yes Yes Chat Yes Negative 0.80610 Follow Up Misleading information 799 GC-2024 E0014 NY 3246319 US US Business Banking CCS CCS Complaint Priority Complaint Cardmember Basic Resolved-Completed 10/03/16 10/04/16 10/05/16 01/10/00 07/08/05 08/04/17 Procedures Other Merchant Services East 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No No No Yes No No Note Yes Negative 0.34264 3-5 days Follow Up Manipulation of sales 800 GC-2025 E0012 NY 3246291 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Additional Resolved-Completed 07/10/17 11/06/16 11/07/16 01/07/00 07/09/05 09/06/17 Customer Service Age Checking East 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE I am very upset with the misinformation that I have been given. I was cheated by company Customer was not aware of his/her strategies No No No No No No Note No Negative 0.08204 Unresolved Follow Up Unauthorized Activity 801 GC-2026 E0016 NY 3246370 US US Consumer Banking ENR ENR Complaint Priority Complaint Applicant Resolved-Completed 12/03/16 12/04/16 12/05/16 01/12/00 07/08/05 10/06/17 Fulfillment Handicap Checking East 1.00E+14 C CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes No Yes Yes Yes No Chat Yes Negative 0.26988 10+ days Review Needed Inappropriate Sales Tactics 802 GC-2027 E0017 NY 3246397 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Attorney Resolved-Completed 09/07/16 09/08/16 09/09/16 01/09/00 07/08/05 11/08/17 Non Company Error National Origin Business Lending East 1.00E+14 D DISSATISFACTION ATM RELATED Company lied Settlement was made No No No No No No Note No Neutral 0.69381 3-5 days Follow Up Inappropriate Sales Tactics 803 GC-2028 E0018 NY 3246421 US US Consumer Banking AAC AAC Complaint Priority Complaint Carmember Resolved-Completed 10/08/16 10/09/16 10/10/16 01/10/00 07/08/05 12/08/17 System Other Checking East 1.00E+14 E PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes No Yes Yes No No Chat No Negative 0.40002 5-10 days Likely SP Manipulation of sales 804 GC-2029 E0019 NY 3246434 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry CFPB Resolved-Completed 11/09/16 11/10/16 11/11/16 01/11/00 07/08/05 09/08/17 Procedures Age Checking East 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR Statement charged my illegally Case has been filed No No No Yes Yes No Note No Neutral 0.36874 Under 3 days Review Completed Inappropriate Sales Tactics 805 GC-2030 E0020 NY 3246452 US US Business Banking DCM DCM Complaint Priority Complaint Facebook Resolved-Completed 12/10/16 12/11/16 12/12/16 01/12/00 07/08/05 10/11/17 Customer Service Handicap Business Lending East 1.00E+14 G TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No No No Yes Yes Chat No Negative 0.72337 Unresolved Review Needed Unauthorized Activity 806 GC-2031 E0021 NC 3246495 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Merchant Resolved-Completed 10/08/16 10/09/16 10/10/16 01/10/00 07/08/05 12/09/17 Fulfillment National Origin Business Lending East 1.00E+14 H ACCOUNT MAINTENANCE COST Company lied Clarification was provided No No No No No Yes Note Yes Neutral 0.82154 10+ days Follow Up Unauthorized Activity 807 GC-2032 E0022 NC 3246503 US US Consumer Banking FIS FIS Complaint Priority Complaint Additional Resolved-Completed 11/09/16 11/10/16 11/11/16 01/11/00 07/08/05 12/12/17 Non Company Error Other Credit Card East 1.00E+14 I CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes No Yes No No No Chat No Negative 0.48391 3-5 days Likely SP Misleading information 808 GC-2033 E0023 NC 3246511 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Applicant Open 12/10/16 12/11/16 12/12/16 01/12/00 07/08/05 System Age Checking East 1.00E+14 J DISSATISFACTION REBATE Statement charged my illegally Settlement was made No No Yes No No No Note No Neutral 0.30059 Pass Manipulation of sales 809 GC-2034 E0024 GA 3246519 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Pending 10/08/16 10/09/16 10/10/16 01/10/00 07/08/05 Procedures Handicap Credit Card East 1.00E+14 A PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes No Yes Yes No No Chat No Negative 0.13266 Review Needed Misleading information 810 GC-2035 E0025 GA 3246527 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Resolved-Completed 11/09/16 11/10/16 11/11/16 01/11/00 07/08/05 12/12/17 Fulfillment National Origin Credit Card East 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT I am very upset with the misinformation that I have been given. I was cheated by company Case has been filed No No No Yes No No Note No Neutral 0.04072 Unresolved Follow Up Unauthorized Activity 811 GC-2036 W0026 CA 3246124 US US Business Banking DCM DCM Complaint Priority Complaint CFPB Open 09/07/16 09/08/16 09/09/16 01/09/00 07/08/05 Non Company Error Other Business Lending East 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes Yes No Yes Yes Yes Chat No Negative 0.81565 Likely SP Unauthorized Activity 812 GC-2037 W0027 CA 3246173 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Pending 12/10/16 12/11/16 12/12/16 01/12/00 07/08/05 System Age Checking East 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS I was misrepresented Clarification was provided No No No Yes Yes Yes Note No Neutral 0.82691 Pass Manipulation of sales 813 GC-2038 W0028 CA 3246211 US US Consumer Banking FIS FIS Complaint Priority Complaint Merchant Resolved-Completed 12/10/16 12/11/16 12/12/16 01/12/00 07/08/05 12/12/17 Fulfillment Handicap Credit Card East 1.00E+14 F CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes No Yes No Yes No Chat Yes Negative 0.42367 5-10 days Review Completed Manipulation of sales 814 GC-2039 W0029 CA 3246240 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Additional Pending 12/10/16 12/11/16 12/12/16 01/12/00 07/08/05 Non Company Error National Origin Merchant Services East 1.00E+14 G DISSATISFACTION ATM RELATED Sales person sold me card deceitfully Settlement was made No Yes Yes No Yes No Note No Neutral 0.54600 Likely SP Manipulation of sales 815 GC-2040 W0030 CA 3246272 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Resolved-Completed 11/08/16 11/09/16 11/10/16 01/11/00 07/08/05 12/11/17 System Other Credit Card East 1.00E+14 H PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue Yes No Yes No Yes Yes Chat No Negative 0.75833 Unresolved Pass Inappropriate Sales Tactics 816 GC-2041 W0031 CA 3246293 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Attorney Resolved-Completed 12/05/16 12/06/16 12/07/16 01/12/00 07/08/05 12/12/17 Non Company Error Other Checking East 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR Company lied Case has been filed No Yes No No No No Note No Neutral 0.69619 10+ days Review Completed Unauthorized Activity 817 GC-2042 W0032 CA 3246307 US US Consumer Banking ENR ENR Complaint Priority Complaint Carmember Resolved-Completed 08/06/16 08/07/16 08/08/16 01/08/00 07/08/05 09/08/17 Customer Service Age Credit Card East 1.00E+14 J TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No No Yes No No Chat Yes Negative 0.29859 3-5 days Review Needed Misleading information 818 GC-2043 W0033 CA 3246328 US US Business Banking FIS FIS Complaint General Complaint & Inquiry CFPB Resolved-Completed 09/07/16 09/08/16 09/09/16 01/09/00 07/08/05 10/09/17 Fulfillment Handicap Business Lending East 1.00E+14 A ACCOUNT MAINTENANCE COST Statement charged my illegally Clarification was provided No Yes No Yes No Yes Note Yes Neutral 0.94708 5-10 days Likely SP Manipulation of sales 819 GC-2044 W0034 CA 3246374 US US Business Banking AAC AAC Complaint Priority Complaint Facebook Resolved-Completed 10/08/16 10/09/16 10/10/16 01/10/00 07/08/05 11/10/17 Non Company Error National Origin Business Lending East 1.00E+14 C CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing Yes No Yes Yes No No Chat No Negative 0.24264 Under 3 days Pass Inappropriate Sales Tactics 820 GC-2053 W0035 CA 3246394 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Merchant Resolved-Completed 09/16/16 09/18/16 09/19/16 01/09/00 07/08/05 09/19/17 System Other Business Lending East 1.00E+14 D DISSATISFACTION REBATE I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.87904 3-5 days Review Needed Misleading information 821 GC-2054 W0036 CA 3246423 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Open 09/18/16 09/19/16 09/20/16 01/09/00 07/08/05 09/21/17 Procedures Age Credit Card East 1.00E+14 E PRIVACY TERMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No Yes No No Yes Yes Social Media No Neutral 0.76167 5-10 days Likely SP Unauthorized Activity 822 GC-2055 W0037 CA 3246457 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Applicant Pending 09/06/16 09/07/16 09/08/16 01/09/00 07/08/05 09/11/17 Customer Service Handicap Credit Card East 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days Case has been filed Yes Yes No No Yes No Branch Yes Neutral 0.52949 Under 3 days Pass Misleading information 823 GC-2056 W0038 CA 3246469 US US Consumer Banking FIS FIS Complaint Priority Complaint Attorney Resolved-Completed 08/27/16 08/28/16 08/29/16 01/08/00 07/08/05 08/30/17 Fulfillment National Origin Checking East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days Customer was not aware of his/her strategies No No No No Yes No Social Media Yes Negative 0.15431 Unresolved Review Completed Misleading information 824 GC-2057 W0039 WA 3246479 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Carmember Pending 10/03/16 10/04/16 10/05/16 01/10/00 07/08/05 10/06/17 Non Company Error Other Business Lending East 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Clarification was provided Yes No Yes Yes Yes No Call Center No Negative 0.13914 3-5 days Likely SP Manipulation of sales 825 GC-2058 W0040 WA 3246487 US US Consumer Banking CCS CCS Complaint Priority Complaint CFPB Open 09/25/16 09/26/16 09/27/16 01/09/00 07/08/05 09/28/17 System Age Checking East 1.00E+14 I CONFUSION ACCOUNT CANCELLED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No Yes Yes Yes No No Call Center Yes Neutral 0.32999 5-10 days Pass Unauthorized Activity 826 GC-2059 C0041 IL 3246129 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Facebook Pending 01/02/17 01/03/17 01/04/17 01/01/00 07/09/05 09/12/17 Procedures Handicap Checking East 1.00E+14 J DISSATISFACTION ATM RELATED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.75193 Under 3 days Review Completed Unauthorized Activity 827 GC-2060 C0042 IL 3246163 US US Business Banking ENR ENR Complaint Priority Complaint Merchant Resolved-Completed 02/02/17 02/03/17 02/04/17 01/02/00 07/09/05 08/07/17 Customer Service National Origin Merchant Services East 1.00E+14 A PRIVACY BILLING ODDER I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days There was a System problem which cased this issue No No No Yes No No Social Media No Negative 0.13934 Unresolved Review Needed Misleading information 828 GC-2061 C0043 IL 3246210 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Additional Open 03/02/17 03/03/17 03/04/17 01/03/00 07/09/05 08/29/17 Fulfillment Other Business Lending East 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Case has been filed Yes No No No No No Call Center Yes Negative 0.46795 10+ days Pass Manipulation of sales 829 GC-2062 C0044 IL 3246252 US US Consumer Banking AAC AAC Complaint Priority Complaint Applicant Pending 04/02/17 04/03/17 04/04/17 01/04/00 07/09/05 09/28/17 Non Company Error Age Checking East 1.00E+14 D TRAVEL DISPUTE CLAIMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.26798 3-5 days Review Completed Unauthorized Activity 830 GC-2063 C0045 IL 3246280 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Attorney Resolved-Completed 05/02/17 05/03/17 05/04/17 01/05/00 07/09/05 09/19/17 System Handicap Checking East 1.00E+14 E ACCOUNT MAINTENANCE COST I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.26433 5-10 days Pass Manipulation of sales 831 GC-2064 C0046 OH 3246301 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Open 06/02/17 06/05/17 06/06/17 01/06/00 07/09/05 09/19/17 Procedures National Origin Credit Card East 1.00E+14 F CONFUSION CUSTOMER "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Contract was signed while representing No No Yes No Yes No Social Media Yes Neutral 0.53919 10+ days Pass Inappropriate Sales Tactics 832 GC-2065 C0047 OH 3246329 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry CFPB Pending 07/02/17 07/03/17 07/04/17 01/07/00 07/09/05 08/11/17 Customer Service Other Credit Card East 1.00E+14 G DISSATISFACTION REBATE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.61283 3-5 days Pass Unauthorized Activity 833 GC-2066 C0048 OH 3246360 US US Business Banking FIS FIS Complaint Priority Complaint Facebook Resolved-Completed 08/02/16 08/03/16 08/04/16 01/08/00 07/08/05 09/19/17 Fulfillment Age Business Lending East 1.00E+14 H PRIVACY TERMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.14908 5-10 days Review Completed Unauthorized Activity 834 GC-2067 C0049 OH 3246399 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Merchant Open 09/02/16 09/04/16 09/05/16 01/09/00 07/08/05 08/24/17 Non Company Error Handicap Credit Card East 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days Case has been filed Yes Yes No Yes Yes Yes Social Media Yes Negative 0.95342 10+ days Follow Up Misleading information 835 GC-2068 C0050 OH 3246442 US US Business Banking CCS CCS Complaint Priority Complaint Additional Pending 10/02/16 10/03/16 10/04/16 01/10/00 07/08/05 08/08/17 System National Origin Business Lending East 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No No No Yes No No Social Media Yes Negative 0.46594 3-5 days Follow Up Unauthorized Activity 836 GC-2069 W0035 CA 3246394 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Additional Resolved-Completed 11/02/16 11/03/16 11/04/16 01/11/00 07/08/05 08/29/17 Procedures Other Credit Card East 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.96792 10+ days Likely SP Unauthorized Activity 837 GC-2070 W0036 CA 3246423 US US Consumer Banking ENR ENR Complaint Priority Complaint Applicant Open 12/02/16 12/04/16 12/05/16 01/12/00 07/08/05 09/14/17 Customer Service Age Checking East 1.00E+14 A ACCOUNT MAINTENANCE ANONYMOUS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes Yes Yes Yes Yes No Branch No Negative 0.23996 10+ days Follow Up Unauthorized Activity 838 GC-2071 W0037 CA 3246457 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Attorney Pending 01/03/17 01/04/17 01/05/17 01/01/00 07/09/05 08/03/17 Fulfillment Handicap Credit Card East 1.00E+14 C CONFUSION ACCOUNT CANCELLED I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.45827 3-5 days Likely SP Misleading information 839 GC-2072 W0038 CA 3246469 US US Consumer Banking AAC AAC Complaint Priority Complaint Carmember Resolved-Completed 02/03/17 02/06/17 02/07/17 01/02/00 07/09/05 10/03/17 Non Company Error National Origin Checking East 1.00E+14 D DISSATISFACTION ATM RELATED "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Settlement was made Yes No Yes Yes Yes No Call Center Yes Negative 0.21021 5-10 days Pass Inappropriate Sales Tactics 840 GC-2073 W0039 WA 3246479 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry CFPB Open 03/03/17 03/06/17 03/07/17 01/03/00 07/09/05 09/14/17 System Other Checking East 1.00E+14 E PRIVACY BILLING ODDER I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.41583 Under 3 days Review Completed Misleading information 841 GC-2074 W0040 WA 3246487 US US Business Banking DCM DCM Complaint Priority Complaint Facebook Pending 04/03/17 04/04/17 04/05/17 01/04/00 07/09/05 09/07/17 Procedures Age Merchant Services East 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days Case has been filed Yes Yes No No Yes No Branch Yes Negative 0.68753 Unresolved Review Needed Misleading information 842 GC-2075 C0041 IL 3246129 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Merchant Resolved-Completed 05/03/17 05/04/17 05/05/17 01/05/00 07/09/05 08/10/17 Customer Service Handicap Checking East 1.00E+14 G TRAVEL DISPUTE CLAIMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.71502 10+ days Follow Up Unauthorized Activity 843 GC-2076 C0042 IL 3246163 US US Business Banking FIS FIS Complaint Priority Complaint Additional Resolved-Completed 06/03/17 06/05/17 06/06/17 01/06/00 07/09/05 09/26/17 Fulfillment National Origin Merchant Services East 1.00E+14 H ACCOUNT MAINTENANCE COST "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Clarification was provided Yes No Yes No No No Call Center No Negative 0.58820 3-5 days Likely SP Inappropriate Sales Tactics 844 GC-2077 C0043 IL 3246210 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Applicant Open 07/03/17 07/04/17 07/05/17 01/07/00 07/09/05 09/25/17 Non Company Error Other Credit Card East 1.00E+14 I CONFUSION CUSTOMER I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.01705 5-10 days Pass Misleading information 845 GC-2078 C0044 IL 3246252 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Pending 08/03/16 08/04/16 08/05/16 01/08/00 07/08/05 08/08/17 System Age Checking East 1.00E+14 J DISSATISFACTION REBATE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes Yes Yes Yes No No Call Center Yes Negative 0.58177 Under 3 days Review Completed Unauthorized Activity 846 GC-2079 C0045 IL 3246280 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Resolved-Completed 09/03/16 09/04/16 09/05/16 01/09/00 07/08/05 08/15/17 Procedures Handicap Checking East 1.00E+14 A PRIVACY TERMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.50978 Unresolved Follow Up Unauthorized Activity 847 GC-2080 C0046 OH 3246301 US US Consumer Banking DCM DCM Complaint Priority Complaint CFPB Resolved-Completed 10/03/16 10/04/16 10/05/16 01/10/00 07/08/05 09/01/17 Fulfillment National Origin Checking East 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.17082 10+ days Likely SP Unauthorized Activity 848 GC-2081 C0047 OH 3246329 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Open 11/03/16 11/06/16 11/07/16 01/11/00 07/08/05 09/12/17 Non Company Error Other Checking East 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.31946 3-5 days Pass Unauthorized Activity 849 GC-2082 C0048 OH 3246360 US US Consumer Banking FIS FIS Complaint Priority Complaint Merchant Pending 12/03/16 12/04/16 12/05/16 01/12/00 07/08/05 10/25/17 System Age Credit Card East 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes Yes Yes No Yes Yes Call Center No Negative 0.95699 5-10 days Review Completed Unauthorized Activity