INDEX CASE_NO REGION MARKET BUSINESS_UNIT ORIGINATING_GROUP RESOLUTION_GROUP CASE_TYPE COMPLAINT_TYPE REFERRAL_SCORE CASE_STATUS CMPLN_RCV_DT CREATED_DATE LAST_UPDATED_DATE MONTH_CREATED YEAR_CREATED RESOLVED_DATE ERROR_TYPE DISCRIMINATION_TYPE_DESC LOB LEGAL_ENTITY CARD_ACCT_NO PRODUCT_TYPE PRIMARY_CATEGORY PRIMARY_SUBCATEGORY COMPLAINT_DESCRIPTION RESOLUTION_NOTES Q3 Q4 Q7 Q11 Q13 Q17 CHAT CLOSE_THREAT SENTIMENT SP_SCORE RES_TIME QUEUE_STAGE THEME Branch_ID Employee_ID 1 GC-1234 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Additional Open 10/19/16 10/20/16 11/20/16 October 07/08/05 11/21/16 Customer Service Age Business Lending East 100000000000000 A ACCOUNT MAINTENANCE ANONYMOUS Customer indicated that when he signed up for the card the offer was to get a balance transfer for 0% for 12 months. He applied for the balance transfer but then found out that he did not get the offer on the account. He said that this offer was the reason that he signed up for the card, and a sales representative told him about the offer. he is now requesting to cancel the balance transfer because he did not get the offer. The balance transfer was sent in for $500 it indicates it is in pending status. Customer paid off the other card that he wanted the balance transfer to come from, and he doesnt want it becauses of the high rate and not the offer that he saw when signing up for the card. Clarification was provided Yes Yes Yes Yes Yes Yes Branch No Negative 0.700570926 10+ days Follow Up Manipulation of sales E0003 3246101 2 GC-1235 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Pending 07/18/16 07/19/16 08/19/16 July 07/08/05 Fulfillment Handicap Checking Center 100000000000000 C CONFUSION ACCOUNT CANCELLED Customer says that she only added one additional card. Customer is upset that she was being billed on another fee on an additional card that's under her name. Customer never requested to add another additional card, but two were added. Customer does not want to pay for the previous membership free that she was billed for not having the actual card. She cancelled the additional card under her name. Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 Unresolved Likely SP Inappropriate Sales Tactics E0009 3246102 3 GC-1236 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Attorney Resolved-Completed 11/15/16 11/16/16 12/16/16 November 07/08/05 12/17/16 Non Company Error National Origin Merchant Services Center 100000000000000 D DISSATISFACTION ATM RELATED Customer was enrolled in a promotion that he never asked for. Customer very upset. Does not want to stay enrolled in this program and wants to cancel card. I advised enrollement date and provided coverage details for the offered description of coverage. Customer said he will read this information and decide if he wants to keep the program. Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 5-10 days Pass Manipulation of sales E0016 3246104 4 GC-1237 US US Business Banking ENR ENR Complaint Priority Complaint Carmember Open 01/16/01 01/02/16 02/02/16 January 07/08/05 02/03/16 System Other Business Lending East 100000000000000 E PRIVACY BILLING ODDER Customer was displeased that his account was not treated properly during crisis. They had an emergency situation due to damage from a hurricane. Two of his children were in the ER and they needed a new card asap. Customer claims they were told that if they applied for new card it would come within two business days. Card has not yet arrive and customer was lied to. Customer claims that the only reason they signed up for card was for expedited service in an emergency. There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Under 3 days Review Completed Manipulation of sales C0043 3246108 5 GC-1238 US US Business Banking FIS FIS Complaint General Complaint & Inquiry CFPB Pending 06/30/17 07/01/17 08/01/17 July 07/09/05 Procedures Age Business Lending West 100000000000000 F LEGAL COLLECTIONS BOOKING ERROR "[12:32 PM] ASSOCIATE : Hello, I see you have a question about enrollment. How can I help you? [12:32 PM] CUSTOMER: Hi, I recently signed up for the airline partnership promotion through the phone. I am now getting a bill for a very large fee that I was not told about ahead of time. [12:32 PM] ASSOCIATE: Please give me a moment to review your account infomation. [12:32PM] ASSOCIATE: This promotion is very popular, however it does include a fee. [12:32 PM] ASSOCIATE: I'm sorry to hear that. Our records indicated that you enrolled on January 7, 2017. [12:33 PM] ASSOCIATE: This card has a $400 a year fee associated with it. [12:33 PM] CUSTOMER: Yes, I understand. I am telling you that I was deceived. [12:33 PM] CUSTOMER: The previous sales representative that I spoke with told me that there is no fee for the first year. [12:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [12:35 PM] CUSTOMER: I was lied to... [12:35 PM] CUSTOMER: This is completely dishonest. I should not be charged the fee given the circumstances. [12:35 PM] ASSOCIATE: I apologize but I cannot give you any fee reimbursement today. [12:35 PM] CUSTOMER: But it was one of your sales representatives that told me this misinformation. I am very upset. [12:35 PM] CUSTOMER: I am not paying this bill, in fact, I am going to cancel all of my cards with your company. [12:36 PM] CUSTOMER: Hello? Is anyone there? [12:35 PM] ASSOCIATE: I am sorry that your experience with us has upset you. [12:36 PM] CUSTOMER : That's all you're going to say? Let me speak with your supervisor. [12:36 PM] ASSOCIATE : Certainly, please hold." Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Unauthorized Activity E0015 3246109 6 GC-1239 US US Consumer Banking AAC AAC Complaint Priority Complaint Facebook Resolved-Completed 03/30/16 03/31/16 04/30/16 March 07/08/05 05/01/16 Customer Service Handicap Checking East 100000000000000 G TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:32 PM] CUSTOMER: How long is this going to take? [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. [8:33 PM] CUSTOMER: This is ridiculous, I am going to tell my friends and co-workers about this situation and they will not be happy. [8:33 PM] CUSTOMER: Please give me the promotion that I signed up for. [8:33 PM] CUSTOMER: She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:34 PM] ASSOCIATE: I can only offer you the promotions that are available. The one that you were promised does not exist. [8:35 PM] CUSTOMER: I deserve to recieve whatever promotion that I was promised. [8:34 PM] ASSOCIATE: I understand you feel this way, however I am unable to alter the promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I would like to discuss the fact that I was previously lied to and misinformed. [8:36 PM] CUSTOMER: I am just going to cancel. [8:36 PM] CUSTOMER: I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 10+ days Follow Up Manipulation of sales E0015 3246110 7 GC-1240 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Merchant Open 09/17/05 05/10/17 06/10/17 May 07/09/05 06/11/17 Fulfillment National Origin Checking East 100000000000000 H ACCOUNT MAINTENANCE COST Customer very upset about false statements from previous rep. Threatening that she is going to cancel her card. Not happy about misinformation. Has been a member for 20 years. Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 3-5 days Likely SP Unauthorized Activity E0018 3246111 8 GC-1241 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Pending 09/16/02 02/10/16 03/10/16 February 07/08/05 Non Company Error Other Checking East 100000000000000 I CONFUSION CUSTOMER Card member was upset. He said that he was lied to by a previous representative about a start up offer but did not get the offer. He felt that he was misled and would not have signed up for the card. Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 Unresolved Pass Misleading information C0042 3246113 9 GC-1242 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Applicant Resolved-Completed 06/15/17 06/16/17 07/16/17 June 07/09/05 07/17/17 System Age Merchant Services East 100000000000000 J DISSATISFACTION REBATE "[10:52 PM] CUSTOMER: I am very upset with the misinformation that I have been given. [10:52 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [10:52 PM] CUSTOMER: How long is this going to take? [10:53 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [10:53 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. [10:53 PM] CUSTOMER: This is ridiculous, I am going to tell my friends and co-workers about this situation and they will not be happy. [10:53 PM] CUSTOMER: Please give me the promotion that I signed up for. [10:53 PM] CUSTOMER: She promised me that I would receive my bonus points. [10:54 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [10:54 PM] ASSOCIATE: I can only offer you the promotions that are available. The one that you were promised does not exist. [10:55 PM] CUSTOMER: I deserve to recieve whatever promotion that I was promised. [10:54 PM] ASSOCIATE: I understand you feel this way, however I am unable to alter the promotion. [10:55 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you." Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Under 3 days Review Completed Misleading information W0035 3246114 10 GC-1243 US US Consumer Banking FIS FIS Complaint Priority Complaint Attorney Open 06/13/17 06/14/17 07/14/17 June 07/09/05 07/15/17 Procedures Handicap Checking East 100000000000000 A PRIVACY TERMS Card member wants referral bonus back. She was not eligible but was misinformed by previous rep. She is going to cancel her card. There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Unauthorized Activity W0027 3246116 11 GC-1244 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Carmember Pending 10/29/16 10/30/16 11/30/16 October 07/08/05 Customer Service National Origin Checking Center 100000000000000 C LEGAL COLLECTIONS STATEMENT CONTENT "[5:12 PM] ASSOCIATE: Hello, how may I help you today? [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:32 PM] CUSTOMER: How long is this going to take? [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. [8:33 PM] CUSTOMER: She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I deserve to recieve whatever promotion that I was promised. [8:34 PM] ASSOCIATE: I understand you feel this way, however I am unable to alter the promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I would like to discuss the fact that I was previously lied to and misinformed. [8:36 PM] CUSTOMER: I am just going to cancel. [8:36 PM] CUSTOMER: I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 Unresolved Likely SP Unauthorized Activity E0017 3246119 12 GC-1245 US US Consumer Banking CCS CCS Complaint Priority Complaint CFPB Resolved-Completed 06/17/01 01/07/17 02/07/17 January 07/09/05 02/08/17 Fulfillment Other Credit Card West 100000000000000 D TRAVEL DISPUTE REPRESENTATIVE "[6:30 PM] ASSOCIATE : I see that you requested to speak with someone about balance transfers. Please provide your account information. [12:32 PM] CUSTOMER: Hi, I recently signed up for the airline partnership promotion through the phone. I am now getting a bill for a very large fee that I was not told about ahead of time. [12:32 PM] ASSOCIATE: I'm sorry to hear that. Our records indicated that you enrolled on January 7, 2017. [12:33 PM] ASSOCIATE: This card has a $400 a year fee associated with it. [12:33 PM] CUSTOMER: Yes, I understand. I am telling you that I was deceived. The previous sales representative that I spoke with told me that there is no fee for the first year. [12:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [12:35 PM] CUSTOMER: I feel extremely misinformed. I am not paying this bill, in fact, I am going to cancel all of my cards with your company. [12:35 PM] ASSOCIATE: I am sorry that your experience with us has upset you. [12:36 PM] CUSTOMER : That's all you're going to say? Let me speak with your supervisor. [12:36 PM] ASSOCIATE : Certainly, please hold." Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Inappropriate Sales Tactics E0006 3246123 13 GC-1246 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Facebook Open 02/16/03 03/03/16 04/03/16 March 07/08/05 04/04/16 Non Company Error Age Merchant Services West 100000000000000 E ACCOUNT MAINTENANCE ANONYMOUS "[11:33 PM] CUSTOMER: Hi, I am very disappointed with my past customer service experience. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 5-10 days Review Completed Manipulation of sales W0031 3246124 14 GC-1247 US US Business Banking ENR ENR Complaint Priority Complaint Merchant Pending 10/16/10 10/11/16 11/11/16 October 07/08/05 System Handicap Business Lending East 100000000000000 F CONFUSION ACCOUNT CANCELLED Customer called multiple times to complain. Has not yet received resolution. Is very upset with her experience and feels she has been lied to. Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Unresolved Likely SP Inappropriate Sales Tactics E0009 3246128 15 GC-1248 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Additional Resolved-Completed 10/13/16 10/14/16 11/14/16 October 07/08/05 11/15/16 Procedures National Origin Checking East 100000000000000 G DISSATISFACTION ATM RELATED "[9:32 PM] CUSTOMER: I AM VERY UPSET. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Manipulation of sales C0044 3246129 16 GC-1249 US US Business Banking AAC AAC Complaint Priority Complaint Applicant Open 10/17/07 07/11/17 08/11/17 July 07/09/05 08/12/17 Customer Service Other Business Lending East 100000000000000 H PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 10+ days Review Completed Unauthorized Activity E0003 3246130 17 GC-1250 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Attorney Pending 07/13/16 07/14/16 08/14/16 July 07/08/05 Fulfillment Age Checking East 100000000000000 I LEGAL COLLECTIONS BOOKING ERROR "[10:21 PM] CUSTOMER: May I please speak to someone about my bonus points [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 Unresolved Review Needed Misleading information C0042 3246133 18 GC-1251 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Resolved-Completed 10/16/02 02/11/16 03/11/16 February 07/08/05 03/12/16 Non Company Error Handicap Credit Card West 100000000000000 J TRAVEL DISPUTE CLAIMS I was cheated by company Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Manipulation of sales E0016 3246134 19 GC-1252 US US Business Banking ENR ENR Complaint General Complaint & Inquiry CFPB Resolved-Completed 09/27/16 09/28/16 10/28/16 September 07/08/05 10/29/16 System National Origin Business Lending West 100000000000000 A ACCOUNT MAINTENANCE COST "[8:18 PM] CUSTOMER: I am wondering when my card will arrive. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Unauthorized Activity E0002 3246137 20 GC-1253 US US Business Banking FIS FIS Complaint Priority Complaint Facebook Open 05/16/12 12/06/16 01/06/17 December 07/08/05 01/07/17 Procedures Other Business Lending West 100000000000000 C CONFUSION CUSTOMER I was misrepresented Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Misleading information E0006 3246138 21 GC-1254 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Merchant Pending 03/16/11 11/04/16 12/04/16 November 07/08/05 Customer Service Age Credit Card East 100000000000000 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 Unresolved Review Needed Inappropriate Sales Tactics W0040 3246139 22 GC-1255 US US Consumer Banking CCS CCS Complaint Priority Complaint Additional Resolved-Completed 08/22/16 08/23/16 09/23/16 August 07/08/05 09/24/16 Fulfillment Handicap Checking West 100000000000000 E PRIVACY TERMS Sales person sold me card deceitfully There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Manipulation of sales E0019 3246142 23 GC-1256 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Applicant Resolved-Completed 02/15/17 02/16/17 03/16/17 February 07/09/05 03/17/17 Non Company Error National Origin Credit Card Center 100000000000000 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Under 3 days Pass Misleading information E0002 3246143 24 GC-1257 US US Consumer Banking ENR ENR Complaint Priority Complaint Attorney Open 06/15/17 06/16/17 07/16/17 June 07/09/05 07/17/17 System Other Checking East 100000000000000 G TRAVEL DISPUTE REPRESENTATIVE Company lied Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Unauthorized Activity C0041 3246145 25 GC-1258 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Carmember Pending 05/16/07 07/06/16 08/06/16 July 07/08/05 Procedures Age Merchant Services East 100000000000000 H ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 Unresolved Likely SP Misleading information W0037 3246146 26 GC-1259 US US Consumer Banking AAC AAC Complaint Priority Complaint CFPB Resolved-Completed 06/16/01 02/06/16 03/06/16 February 07/08/05 03/07/16 Customer Service Handicap Checking East 100000000000000 I CONFUSION ACCOUNT CANCELLED Statement charged my illegally Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 5-10 days Pass Inappropriate Sales Tactics E0005 3246147 27 GC-1260 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Facebook Open 03/30/16 04/30/16 05/31/16 April 07/08/05 06/01/16 Fulfillment National Origin Business Lending West 100000000000000 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Under 3 days Review Completed Misleading information E0023 3246151 28 GC-1261 US US Business Banking DCM DCM Complaint Priority Complaint Merchant Pending 01/30/16 02/29/16 03/31/16 February 07/08/05 Non Company Error Other Business Lending West 100000000000000 A PRIVACY BILLING ODDER I was cheated by company There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Misleading information W0028 3246152 29 GC-1262 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Additional Resolved-Completed 09/19/16 10/19/16 11/19/16 October 07/08/05 11/20/16 System Age Credit Card Center 100000000000000 C LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Misleading information E0022 3246153 30 GC-1263 US US Consumer Banking FIS FIS Complaint Priority Complaint Applicant Open 06/29/16 07/29/16 08/29/16 July 07/08/05 08/30/16 Procedures Handicap Credit Card Center 100000000000000 D TRAVEL DISPUTE CLAIMS I was misrepresented Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 3-5 days Review Completed Unauthorized Activity E0018 3246154 31 GC-1264 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Attorney Pending 03/24/17 04/24/17 05/24/17 April 07/09/05 Fulfillment National Origin Checking East 100000000000000 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 Unresolved Pass Unauthorized Activity E0005 3246155 32 GC-1265 US US Consumer Banking CCS CCS Complaint Priority Complaint Carmember Resolved-Completed 04/25/16 05/25/16 06/25/16 May 07/08/05 06/26/16 Non Company Error Other Checking East 100000000000000 F CONFUSION CUSTOMER Sales person sold me card deceitfully Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Misleading information C0043 3246157 33 GC-1266 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry CFPB Open 04/28/16 05/28/16 06/28/16 May 07/08/05 06/29/16 System Age Credit Card East 100000000000000 G DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 3-5 days Pass Unauthorized Activity C0045 3246163 34 GC-1267 US US Business Banking ENR ENR Complaint Priority Complaint Facebook Pending 09/22/17 10/22/17 11/22/17 October 07/09/05 Fulfillment Handicap Business Lending West 100000000000000 H PRIVACY TERMS Company lied There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 Unresolved Review Completed Inappropriate Sales Tactics W0030 3246170 35 GC-1268 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Merchant Resolved-Completed 02/15/16 03/15/16 04/15/16 March 07/08/05 04/16/16 Non Company Error National Origin Business Lending East 100000000000000 I LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Unauthorized Activity E0007 3246171 36 GC-1269 US US Business Banking AAC AAC Complaint Priority Complaint Additional Pending 11/18/16 12/18/16 01/18/17 December 07/08/05 System Other Merchant Services Center 100000000000000 J TRAVEL DISPUTE REPRESENTATIVE Statement charged my illegally Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 Unresolved Follow Up Unauthorized Activity W0032 3246173 37 GC-1270 US US Business Banking TSC VOCL Complaint Priority Complaint Additional Open 09/26/17 10/26/17 11/26/17 October 07/09/05 11/27/17 Non Company Error Other Merchant Services East 100000000000000 A TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 10+ days Likely SP Inappropriate Sales Tactics C0041 3246175 38 GC-1271 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Applicant Pending 07/25/16 08/25/16 09/25/16 August 07/08/05 Customer Service Age Business Lending East 100000000000000 A ACCOUNT MAINTENANCE ANONYMOUS I was cheated by company Clarification was provided Yes Yes Yes Yes Yes Yes Branch No Negative 0.700570926 Unresolved Follow Up Manipulation of sales E0018 3246176 39 GC-1272 US US Consumer Banking CCS CCS Complaint Priority Complaint Attorney Resolved-Completed 10/28/16 11/28/16 12/28/16 November 07/08/05 12/29/16 Fulfillment Handicap Credit Card East 100000000000000 C CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 3-5 days Likely SP Unauthorized Activity E0021 3246177 40 GC-1273 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Carmember Open 02/16/10 11/02/16 12/02/16 November 07/08/05 12/03/16 Non Company Error National Origin Credit Card West 100000000000000 D DISSATISFACTION ATM RELATED I was cheated by company Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 5-10 days Pass Unauthorized Activity E0017 3246178 41 GC-1274 US US Consumer Banking ENR ENR Complaint Priority Complaint CFPB Pending 07/14/17 08/14/17 09/14/17 August 07/09/05 System Other Credit Card Center 100000000000000 E PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Unresolved Review Completed Inappropriate Sales Tactics E0006 3246179 42 GC-1275 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Facebook Resolved-Completed 10/23/16 11/23/16 12/23/16 November 07/08/05 12/24/16 Procedures Age Checking West 100000000000000 F LEGAL COLLECTIONS BOOKING ERROR I was cheated by company Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Inappropriate Sales Tactics E0011 3246180 43 GC-1276 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Open 01/19/16 02/19/16 03/19/16 February 07/08/05 03/20/16 Customer Service Handicap Credit Card East 100000000000000 G TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 10+ days Follow Up Manipulation of sales E0021 3246181 44 GC-1277 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Additional Pending 04/16/03 04/04/16 05/04/16 April 07/08/05 Fulfillment National Origin Credit Card Center 100000000000000 H ACCOUNT MAINTENANCE COST I was cheated by company Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 Unresolved Likely SP Unauthorized Activity W0036 3246183 45 GC-1278 US US Consumer Banking DCM DCM Complaint Priority Complaint Applicant Resolved-Completed 08/24/16 09/24/16 10/24/16 September 07/08/05 10/25/16 Non Company Error Other Credit Card East 100000000000000 I CONFUSION CUSTOMER I was cheated by company Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Misleading information C0042 3246184 46 GC-1279 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Attorney Open 05/19/16 06/19/16 07/19/16 June 07/08/05 07/20/16 System Age Checking East 100000000000000 J DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Under 3 days Review Completed Misleading information E0019 3246185 47 GC-1280 US US Business Banking FIS FIS Complaint Priority Complaint Carmember Pending 10/16/02 03/10/16 04/10/16 March 07/08/05 Procedures Handicap Business Lending Center 100000000000000 A PRIVACY TERMS Company lied There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Inappropriate Sales Tactics W0039 3246186 48 GC-1281 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry CFPB Resolved-Completed 05/16/09 10/05/16 11/05/16 October 07/08/05 11/06/16 Customer Service National Origin Credit Card East 100000000000000 C LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Unauthorized Activity E0013 3246188 49 GC-1282 US US Consumer Banking CCS CCS Complaint Priority Complaint Facebook Open 07/16/10 11/07/16 12/07/16 November 07/08/05 12/08/16 Fulfillment Other Credit Card Center 100000000000000 D TRAVEL DISPUTE REPRESENTATIVE Statement charged my illegally Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Manipulation of sales E0008 3246189 50 GC-1283 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Merchant Pending 03/17/05 06/03/17 07/03/17 June 07/09/05 Non Company Error Age Checking Center 100000000000000 E ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 Unresolved Review Completed Unauthorized Activity E0023 3246191 51 GC-1284 US US Business Banking ENR ENR Complaint Priority Complaint Additional Resolved-Completed 10/20/16 11/20/16 12/20/16 November 07/08/05 12/21/16 System Handicap Merchant Services West 100000000000000 F CONFUSION ACCOUNT CANCELLED Company lied Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Misleading information E0001 3246194 52 GC-1285 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Applicant Open 10/16/07 08/10/16 09/10/16 August 07/08/05 09/11/16 Procedures National Origin Business Lending West 100000000000000 G DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Unauthorized Activity E0004 3246195 53 GC-1286 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Pending 01/18/16 02/18/16 03/18/16 February 07/08/05 Customer Service Other Checking West 100000000000000 H PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 Unresolved Review Completed Unauthorized Activity W0039 3246198 54 GC-1287 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Resolved-Completed 01/21/17 02/21/17 03/21/17 February 07/09/05 03/22/17 Fulfillment Age Credit Card East 100000000000000 I LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 3-5 days Review Needed Manipulation of sales E0013 3246199 55 GC-1288 US US Business Banking DCM DCM Complaint Priority Complaint CFPB Resolved-Completed 08/17/09 10/08/17 11/08/17 October 07/09/05 11/09/17 Non Company Error Handicap Business Lending East 100000000000000 J TRAVEL DISPUTE CLAIMS I was cheated by company Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Unauthorized Activity E0003 3246200 56 GC-1289 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Open 12/20/16 01/20/17 02/20/17 January 07/09/05 02/21/17 System National Origin Checking Center 100000000000000 A ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Misleading information E0017 3246201 57 GC-1290 US US Consumer Banking FIS FIS Complaint Priority Complaint Merchant Pending 08/17/02 03/08/17 04/08/17 March 07/09/05 Procedures Other Checking East 100000000000000 C CONFUSION CUSTOMER I was misrepresented Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Inappropriate Sales Tactics W0035 3246206 58 GC-1291 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Resolved-Completed 06/13/16 07/13/16 08/13/16 July 07/08/05 08/14/16 Customer Service Age Checking East 100000000000000 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 3-5 days Review Needed Inappropriate Sales Tactics E0007 3246207 59 GC-1292 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Resolved-Completed 01/16/11 12/01/16 01/01/17 December 07/08/05 01/02/17 Fulfillment Handicap Checking East 100000000000000 E PRIVACY TERMS Sales person sold me card deceitfully There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Misleading information C0044 3246208 60 GC-1293 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Attorney Open 06/24/17 07/24/17 08/24/17 July 07/09/05 08/25/17 Non Company Error National Origin Credit Card Center 100000000000000 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Under 3 days Pass Misleading information C0042 3246210 61 GC-1294 US US Consumer Banking ENR ENR Complaint Priority Complaint Carmember Pending 06/17/17 07/17/17 08/17/17 July 07/09/05 System Other Credit Card Center 100000000000000 G TRAVEL DISPUTE REPRESENTATIVE Company lied Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Unauthorized Activity W0032 3246211 62 GC-1295 US US Business Banking FIS FIS Complaint General Complaint & Inquiry CFPB Resolved-Completed 09/27/17 10/27/17 11/27/17 October 07/09/05 11/28/17 Procedures Age Business Lending East 100000000000000 H ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Manipulation of sales C0043 3246213 63 GC-1296 US US Business Banking AAC AAC Complaint Priority Complaint Facebook Open 04/14/17 05/14/17 06/14/17 May 07/09/05 06/15/17 Customer Service Handicap Merchant Services Center 100000000000000 I CONFUSION ACCOUNT CANCELLED Statement charged my illegally Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 5-10 days Pass Unauthorized Activity W0038 3246214 64 GC-1297 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Merchant Pending 09/24/17 10/24/17 11/24/17 October 07/09/05 Fulfillment National Origin Credit Card West 100000000000000 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Unresolved Review Completed Unauthorized Activity E0007 3246215 65 GC-1298 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Resolved-Completed 04/14/17 05/14/17 06/14/17 May 07/09/05 06/15/17 Non Company Error Other Credit Card West 100000000000000 A PRIVACY BILLING ODDER I was cheated by company There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Misleading information E0016 3246219 66 GC-1299 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Applicant Open 09/17/10 11/09/17 12/09/17 November 07/09/05 12/10/17 System Age Business Lending Center 100000000000000 C LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Unauthorized Activity E0006 3246221 67 GC-1300 US US Consumer Banking FIS FIS Complaint Priority Complaint Attorney Pending 07/30/16 08/30/16 09/30/16 August 07/08/05 Procedures Handicap Credit Card Center 100000000000000 D TRAVEL DISPUTE CLAIMS I was misrepresented Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 Unresolved Review Completed Unauthorized Activity W0035 3246222 68 GC-1301 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Carmember Resolved-Completed 02/16/08 09/02/16 10/02/16 September 07/08/05 10/03/16 Fulfillment National Origin Business Lending East 100000000000000 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 5-10 days Pass Inappropriate Sales Tactics W0026 3246227 69 GC-1302 US US Consumer Banking CCS CCS Complaint Priority Complaint CFPB Open 02/17/02 03/02/17 04/02/17 March 07/09/05 04/03/17 Non Company Error Other Credit Card West 100000000000000 F CONFUSION CUSTOMER Sales person sold me card deceitfully Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Unauthorized Activity C0041 3246228 70 GC-1303 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Facebook Pending 09/20/16 10/20/16 11/20/16 October 07/08/05 System Age Merchant Services Center 100000000000000 G DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 Unresolved Pass Unauthorized Activity E0015 3246231 71 GC-1304 US US Consumer Banking ENR ENR Complaint Priority Complaint Merchant Resolved-Completed 08/23/16 09/23/16 10/23/16 September 07/08/05 10/24/16 Fulfillment Handicap Checking Center 100000000000000 H PRIVACY TERMS Company lied There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 5-10 days Review Completed Manipulation of sales W0034 3246235 72 GC-1305 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Additional Pending 02/17/08 09/02/17 10/02/17 September 07/09/05 Non Company Error National Origin Business Lending West 100000000000000 I LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 Unresolved Follow Up Misleading information E0002 3246237 73 GC-1306 US US Consumer Banking AAC AAC Complaint Priority Complaint Cardmember Basic Resolved-Completed 11/17/10 11/11/17 12/11/17 November 07/09/05 12/12/17 System Other Credit Card West 100000000000000 J TRAVEL DISPUTE REPRESENTATIVE Statement charged my illegally Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 3-5 days Follow Up Misleading information E0002 3246238 74 GC-1307 US US Consumer Banking TSC TSC Complaint Priority Complaint Additional Open 08/17/17 09/17/17 10/17/17 September 07/09/05 10/18/17 Non Company Error National Origin Credit Card East 100000000000000 A TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 10+ days Likely SP Manipulation of sales W0028 3246240 75 GC-1308 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Applicant Pending 11/17/05 06/11/17 07/11/17 June 07/09/05 System Other Credit Card East 100000000000000 C CONFUSION ACCOUNT CANCELLED I was cheated by company Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 Unresolved Likely SP Misleading information C0042 3246241 76 GC-1309 US US Consumer Banking CCS CCS Complaint Priority Complaint Attorney Resolved-Completed 05/24/16 06/24/16 07/24/16 June 07/08/05 07/25/16 Procedures Age Checking West 100000000000000 D DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 5-10 days Pass Unauthorized Activity E0004 3246243 77 GC-1310 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Carmember Open 07/16/03 04/07/16 05/07/16 April 07/08/05 05/08/16 Customer Service Handicap Checking Center 100000000000000 E PRIVACY BILLING ODDER I was cheated by company There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Under 3 days Review Completed Inappropriate Sales Tactics E0017 3246245 78 GC-1311 US US Business Banking ENR ENR Complaint Priority Complaint CFPB Pending 09/17/17 10/17/17 11/17/17 October 07/09/05 Fulfillment National Origin Business Lending East 100000000000000 F LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Unauthorized Activity W0027 3246246 79 GC-1312 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Facebook Resolved-Completed 06/13/17 07/13/17 08/13/17 July 07/09/05 08/14/17 Non Company Error Other Checking East 100000000000000 G TRAVEL DISPUTE CLAIMS I was cheated by company Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 10+ days Follow Up Unauthorized Activity E0001 3246249 80 GC-1313 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Open 06/15/17 07/15/17 08/15/17 July 07/09/05 08/16/17 System Age Credit Card Center 100000000000000 H ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 3-5 days Likely SP Inappropriate Sales Tactics W0036 3246251 81 GC-1314 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Additional Pending 09/25/16 10/25/16 11/25/16 October 07/08/05 Procedures Handicap Credit Card East 100000000000000 I CONFUSION CUSTOMER I was cheated by company Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 Unresolved Pass Manipulation of sales C0044 3246252 82 GC-1315 US US Business Banking DCM DCM Complaint Priority Complaint Applicant Resolved-Completed 11/17/04 05/11/17 06/11/17 May 07/09/05 06/12/17 Customer Service National Origin Business Lending East 100000000000000 J DISSATISFACTION REBATE I was cheated by company Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Under 3 days Review Completed Inappropriate Sales Tactics E0023 3246255 83 GC-1316 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Attorney Open 06/18/17 07/18/17 08/18/17 July 07/09/05 08/19/17 Fulfillment Other Checking East 100000000000000 A PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Inappropriate Sales Tactics C0043 3246256 84 GC-1317 US US Consumer Banking FIS FIS Complaint Priority Complaint Carmember Pending 06/22/16 07/22/16 08/22/16 July 07/08/05 Non Company Error Age Checking West 100000000000000 C LEGAL COLLECTIONS STATEMENT CONTENT Company lied Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 Unresolved Likely SP Unauthorized Activity E0005 3246258 85 GC-1318 US US Business Banking AAC AAC Complaint General Complaint & Inquiry CFPB Resolved-Completed 12/15/16 01/15/17 02/15/17 January 07/09/05 02/16/17 System Handicap Business Lending West 100000000000000 D TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Manipulation of sales E0009 3246259 86 GC-1319 US US Consumer Banking CCS CCS Complaint Priority Complaint Facebook Open 07/17/17 08/17/17 09/17/17 August 07/09/05 09/18/17 Procedures National Origin Credit Card West 100000000000000 E ACCOUNT MAINTENANCE ANONYMOUS Statement charged my illegally Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 5-10 days Review Completed Misleading information E0010 3246261 87 GC-1320 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Merchant Pending 01/16/12 01/01/17 02/01/17 January 07/09/05 Customer Service Other Credit Card West 100000000000000 F CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Unresolved Likely SP Unauthorized Activity E0003 3246264 88 GC-1321 US US Consumer Banking ENR ENR Complaint Priority Complaint Additional Resolved-Completed 09/16/16 10/16/16 11/16/16 October 07/08/05 11/17/16 Fulfillment Age Credit Card West 100000000000000 G DISSATISFACTION ATM RELATED Company lied Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Misleading information W0026 3246265 89 GC-1322 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Applicant Open 07/16/04 05/07/16 06/07/16 May 07/08/05 06/08/16 Non Company Error Handicap Merchant Services Center 100000000000000 H PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 10+ days Review Completed Manipulation of sales W0036 3246267 90 GC-1323 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Pending 11/30/16 12/31/16 01/31/17 December 07/08/05 System National Origin Checking West 100000000000000 I LEGAL COLLECTIONS BOOKING ERROR Statement charged my illegally Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 Unresolved Review Needed Inappropriate Sales Tactics C0045 3246268 91 GC-1324 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Resolved-Completed 03/30/16 04/30/16 05/31/16 April 07/08/05 06/01/16 Procedures Other Checking East 100000000000000 J TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Unauthorized Activity W0033 3246272 92 GC-1325 US US Business Banking DCM DCM Complaint Priority Complaint CFPB Resolved-Completed 07/17/17 08/17/17 09/17/17 August 07/09/05 09/18/17 Customer Service Age Merchant Services West 100000000000000 A ACCOUNT MAINTENANCE COST I was cheated by company Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Unauthorized Activity C0044 3246275 93 GC-1326 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Open 01/15/16 02/15/16 03/15/16 February 07/08/05 03/16/16 Fulfillment Handicap Credit Card East 100000000000000 C CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Unauthorized Activity W0040 3246276 94 GC-1327 US US Consumer Banking FIS FIS Complaint Priority Complaint Merchant Pending 11/21/16 12/21/16 01/21/17 December 07/08/05 Non Company Error National Origin Credit Card West 100000000000000 D DISSATISFACTION REBATE I was misrepresented Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 Unresolved Review Needed Unauthorized Activity E0017 3246278 95 GC-1328 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Resolved-Completed 05/31/17 06/30/17 07/31/17 June 07/09/05 08/01/17 System Other Checking East 100000000000000 E PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Unauthorized Activity W0026 3246279 96 GC-1329 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Resolved-Completed 08/21/17 09/21/17 10/21/17 September 07/09/05 10/22/17 Procedures Age Credit Card West 100000000000000 F LEGAL COLLECTIONS STATEMENT CONTENT Sales person sold me card deceitfully Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Under 3 days Pass Inappropriate Sales Tactics C0041 3246280 97 GC-1330 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Attorney Open 07/31/17 08/31/17 09/30/17 August 07/09/05 10/01/17 Customer Service Handicap Business Lending East 100000000000000 G TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Unauthorized Activity E0023 3246281 98 GC-1331 US US Consumer Banking ENR ENR Complaint Priority Complaint Carmember Pending 03/25/16 04/25/16 05/25/16 April 07/08/05 Fulfillment National Origin Credit Card East 100000000000000 H ACCOUNT MAINTENANCE ANONYMOUS Company lied Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 Unresolved Likely SP Inappropriate Sales Tactics W0035 3246283 99 GC-1332 US US Business Banking FIS FIS Complaint General Complaint & Inquiry CFPB Resolved-Completed 06/16/03 04/06/16 05/06/16 April 07/08/05 05/07/16 Non Company Error Other Merchant Services East 100000000000000 I CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 5-10 days Pass Unauthorized Activity C0044 3246286 100 GC-1333 US US Consumer Banking AAC AAC Complaint Priority Complaint Facebook Open 05/20/16 06/20/16 07/20/16 June 07/08/05 07/21/16 System Age Checking East 100000000000000 J DISSATISFACTION ATM RELATED Statement charged my illegally Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Under 3 days Review Completed Inappropriate Sales Tactics W0028 3246287 101 GC-1334 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Merchant Pending 02/25/16 03/25/16 04/25/16 March 07/08/05 Procedures Handicap Credit Card East 100000000000000 A PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Misleading information C0045 3246288 102 GC-1335 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Resolved-Completed 07/17/10 11/07/17 12/07/17 November 07/09/05 12/08/17 Fulfillment National Origin Credit Card Center 100000000000000 C LEGAL COLLECTIONS BOOKING ERROR I was cheated by company Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Unauthorized Activity C0041 3246289 103 GC-1336 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Applicant Open 12/17/06 07/12/17 08/12/17 July 07/09/05 08/13/17 Non Company Error Other Business Lending East 100000000000000 D TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 3-5 days Review Completed Inappropriate Sales Tactics E0004 3246291 104 GC-1337 US US Consumer Banking FIS FIS Complaint Priority Complaint Attorney Pending 03/16/05 06/03/16 07/03/16 June 07/08/05 System Age Checking East 100000000000000 E ACCOUNT MAINTENANCE COST I was misrepresented Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 Unresolved Pass Inappropriate Sales Tactics W0028 3246293 105 GC-1338 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Carmember Resolved-Completed 08/20/17 09/20/17 10/20/17 September 07/09/05 10/21/17 Fulfillment Handicap Checking East 100000000000000 F CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Manipulation of sales E0004 3246294 106 GC-1339 US US Consumer Banking CCS CCS Complaint Priority Complaint CFPB Open 04/24/16 05/24/16 06/24/16 May 07/08/05 06/25/16 Non Company Error National Origin Checking East 100000000000000 G DISSATISFACTION REBATE Sales person sold me card deceitfully Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 3-5 days Pass Unauthorized Activity W0027 3246295 107 GC-1340 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Facebook Pending 03/13/16 04/13/16 05/13/16 April 07/08/05 System Other Business Lending West 100000000000000 H PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 Unresolved Review Completed Inappropriate Sales Tactics E0025 3246296 108 GC-1341 US US Consumer Banking ENR ENR Complaint Priority Complaint Merchant Resolved-Completed 01/17/16 02/17/16 03/17/16 February 07/08/05 03/18/16 Non Company Error Other Credit Card Center 100000000000000 I LEGAL COLLECTIONS STATEMENT CONTENT Company lied Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Unauthorized Activity E0009 3246297 109 GC-1342 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Additional Pending 08/16/02 03/08/16 04/08/16 March 07/08/05 Customer Service Age Business Lending West 100000000000000 J TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 Unresolved Follow Up Unauthorized Activity E0006 3246298 110 GC-1343 US US Consumer Banking AAC AAC Complaint Priority Complaint Additional Open 06/22/16 07/22/16 08/22/16 July 07/08/05 08/23/16 Fulfillment Handicap Checking East 100000000000000 A TRAVEL DISPUTE REPRESENTATIVE Statement charged my illegally Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 10+ days Likely SP Unauthorized Activity E0017 3246299 111 GC-1344 US US Business Banking TSC TSC Complaint General Complaint & Inquiry Applicant Pending 08/25/17 09/25/17 10/25/17 September 07/09/05 Non Company Error National Origin Business Lending West 100000000000000 A ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes Yes Yes Yes Branch No Negative 0.700570926 Unresolved Follow Up Misleading information W0039 3246300 112 GC-1345 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Resolved-Completed 07/20/16 08/20/16 09/20/16 August 07/08/05 09/21/16 System Other Credit Card West 100000000000000 C CONFUSION ACCOUNT CANCELLED I was cheated by company Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 3-5 days Likely SP Unauthorized Activity C0043 3246301 113 GC-1346 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Open 02/26/17 03/26/17 04/26/17 March 07/09/05 04/27/17 Procedures Age Checking East 100000000000000 D DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 5-10 days Pass Unauthorized Activity W0032 3246302 114 GC-1347 US US Consumer Banking DCM DCM Complaint Priority Complaint CFPB Pending 09/17/06 07/09/17 08/09/17 July 07/09/05 Customer Service Handicap Checking West 100000000000000 E PRIVACY BILLING ODDER I was cheated by company There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Unresolved Review Completed Unauthorized Activity C0041 3246303 115 GC-1348 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Facebook Resolved-Completed 04/29/17 05/29/17 06/29/17 May 07/09/05 06/30/17 Fulfillment National Origin Merchant Services Center 100000000000000 F LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Inappropriate Sales Tactics W0034 3246306 116 GC-1349 US US Business Banking FIS FIS Complaint Priority Complaint Merchant Open 10/20/17 11/20/17 12/20/17 November 07/09/05 12/21/17 Non Company Error Other Merchant Services East 100000000000000 G TRAVEL DISPUTE CLAIMS I was cheated by company Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 10+ days Follow Up Misleading information W0026 3246307 117 GC-1350 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Additional Pending 10/28/17 11/28/17 12/28/17 November 07/09/05 System Age Business Lending Center 100000000000000 H ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 Unresolved Likely SP Manipulation of sales W0037 3246309 118 GC-1351 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Resolved-Completed 04/28/17 05/28/17 06/28/17 May 07/09/05 06/29/17 Procedures Handicap Checking East 100000000000000 I CONFUSION CUSTOMER I was cheated by company Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Unauthorized Activity E0007 3246311 119 GC-1352 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Attorney Open 01/16/12 01/01/17 02/01/17 January 07/09/05 02/02/17 Customer Service National Origin Credit Card East 100000000000000 J DISSATISFACTION REBATE I was cheated by company Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Under 3 days Review Completed Inappropriate Sales Tactics W0036 3246312 120 GC-1353 US US Consumer Banking ENR ENR Complaint Priority Complaint Carmember Pending 09/16/09 10/09/16 11/09/16 October 07/08/05 Fulfillment Other Credit Card East 100000000000000 A PRIVACY TERMS I was cheated by company There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Misleading information C0045 3246313 121 GC-1354 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry CFPB Resolved-Completed 05/15/16 06/15/16 07/15/16 June 07/08/05 07/16/16 Non Company Error Age Credit Card West 100000000000000 C LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Unauthorized Activity E0023 3246314 122 GC-1355 US US Consumer Banking AAC AAC Complaint Priority Complaint Facebook Open 04/29/17 05/29/17 06/29/17 May 07/09/05 06/30/17 System Handicap Checking Center 100000000000000 D TRAVEL DISPUTE REPRESENTATIVE Company lied Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Inappropriate Sales Tactics C0042 3246315 123 GC-1356 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Merchant Pending 10/27/17 11/27/17 12/27/17 November 07/09/05 Procedures National Origin Checking East 100000000000000 E ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 Unresolved Review Completed Unauthorized Activity E0011 3246316 124 GC-1357 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Resolved-Completed 02/26/16 03/26/16 04/26/16 March 07/08/05 04/27/16 Customer Service Other Checking East 100000000000000 F CONFUSION ACCOUNT CANCELLED Statement charged my illegally Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Misleading information E0010 3246317 125 GC-1358 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Applicant Open 10/19/17 11/19/17 12/19/17 November 07/09/05 12/20/17 Fulfillment Age Checking Center 100000000000000 G DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Unauthorized Activity E0011 3246318 126 GC-1359 US US Consumer Banking FIS FIS Complaint Priority Complaint Attorney Pending 03/16/03 04/03/16 05/03/16 April 07/08/05 Non Company Error Handicap Checking East 100000000000000 H PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 Unresolved Review Completed Unauthorized Activity E0002 3246319 127 GC-1360 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Carmember Resolved-Completed 03/16/09 10/03/16 11/03/16 October 07/08/05 11/04/16 System National Origin Business Lending Center 100000000000000 I LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 3-5 days Review Needed Unauthorized Activity C0042 3246320 128 GC-1361 US US Business Banking CCS CCS Complaint Priority Complaint CFPB Resolved-Completed 10/25/16 11/25/16 12/25/16 November 07/08/05 12/26/16 Procedures Other Merchant Services East 100000000000000 J TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Misleading information E0024 3246322 129 GC-1362 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Facebook Open 03/31/17 04/30/17 05/31/17 April 07/09/05 06/01/17 Customer Service Age Business Lending East 100000000000000 A ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Misleading information W0029 3246324 130 GC-1363 US US Business Banking ENR ENR Complaint Priority Complaint Merchant Pending 06/16/02 03/06/16 04/06/16 March 07/08/05 Fulfillment Handicap Business Lending East 100000000000000 C CONFUSION CUSTOMER I was cheated by company Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Inappropriate Sales Tactics W0026 3246325 131 GC-1364 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Additional Resolved-Completed 03/16/10 11/03/16 12/03/16 November 07/08/05 12/04/16 Non Company Error National Origin Credit Card East 100000000000000 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 3-5 days Review Needed Unauthorized Activity W0029 3246328 132 GC-1365 US US Consumer Banking AAC AAC Complaint Priority Complaint Applicant Resolved-Completed 08/27/16 09/27/16 10/27/16 September 07/08/05 10/28/16 System Other Credit Card East 100000000000000 E PRIVACY TERMS I was misrepresented There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Inappropriate Sales Tactics C0041 3246329 133 GC-1366 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Attorney Open 01/31/17 02/28/17 03/31/17 February 07/09/05 04/01/17 Procedures Age Business Lending Center 100000000000000 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Under 3 days Pass Unauthorized Activity E0002 3246331 134 GC-1367 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Pending 05/16/06 07/05/16 08/05/16 July 07/08/05 Customer Service Handicap Credit Card East 100000000000000 G TRAVEL DISPUTE REPRESENTATIVE Sales person sold me card deceitfully Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Manipulation of sales E0024 3246334 135 GC-1368 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry CFPB Resolved-Completed 03/24/17 04/24/17 05/24/17 April 07/09/05 05/25/17 Fulfillment National Origin Checking East 100000000000000 H ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Unauthorized Activity C0043 3246336 136 GC-1369 US US Consumer Banking FIS FIS Complaint Priority Complaint Facebook Open 11/17/09 10/11/17 11/11/17 October 07/09/05 11/12/17 Non Company Error Other Credit Card Center 100000000000000 I CONFUSION ACCOUNT CANCELLED Company lied Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 5-10 days Pass Inappropriate Sales Tactics E0022 3246338 137 GC-1370 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Merchant Pending 08/18/16 09/18/16 10/18/16 September 07/08/05 System Age Checking East 100000000000000 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Unresolved Review Completed Manipulation of sales W0039 3246339 138 GC-1371 US US Consumer Banking CCS CCS Complaint Priority Complaint Additional Resolved-Completed 03/17/07 08/03/17 09/03/17 August 07/09/05 09/04/17 Procedures Handicap Credit Card East 100000000000000 A PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Unauthorized Activity E0022 3246343 139 GC-1372 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Applicant Open 08/28/16 09/28/16 10/28/16 September 07/08/05 10/29/16 Fulfillment National Origin Checking Center 100000000000000 C LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Misleading information C0043 3246344 140 GC-1373 US US Business Banking ENR ENR Complaint Priority Complaint Attorney Pending 04/17/01 02/04/17 03/04/17 February 07/09/05 Non Company Error Other Business Lending East 100000000000000 D TRAVEL DISPUTE CLAIMS I was cheated by company Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 Unresolved Review Completed Inappropriate Sales Tactics E0007 3246345 141 GC-1374 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Carmember Resolved-Completed 07/28/16 08/28/16 09/28/16 August 07/08/05 09/29/16 System Age Checking West 100000000000000 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 5-10 days Pass Manipulation of sales W0026 3246347 142 GC-1375 US US Business Banking AAC AAC Complaint Priority Complaint CFPB Open 05/14/16 06/14/16 07/14/16 June 07/08/05 07/15/16 Fulfillment Handicap Merchant Services West 100000000000000 F CONFUSION CUSTOMER I was misrepresented Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Inappropriate Sales Tactics C0045 3246348 143 GC-1376 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Facebook Pending 05/17/09 10/05/17 11/05/17 October 07/09/05 Non Company Error National Origin Checking Center 100000000000000 G DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 Unresolved Pass Misleading information E0017 3246351 144 GC-1377 US US Consumer Banking DCM DCM Complaint Priority Complaint Merchant Open 12/14/16 01/14/17 02/14/17 January 07/09/05 02/15/17 System Other Credit Card East 100000000000000 H PRIVACY TERMS Sales person sold me card deceitfully There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 5-10 days Review Completed Inappropriate Sales Tactics C0043 3246357 145 GC-1378 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Additional Pending 01/18/16 02/18/16 03/18/16 February 07/08/05 Customer Service Age Checking West 100000000000000 I LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 Unresolved Follow Up Unauthorized Activity E0021 3246358 146 GC-1379 US US Business Banking FIS FIS Complaint Priority Complaint Additional Resolved-Completed 07/23/17 08/23/17 09/23/17 August 07/09/05 09/24/17 Fulfillment Handicap Business Lending West 100000000000000 J TRAVEL DISPUTE REPRESENTATIVE Company lied Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 3-5 days Follow Up Manipulation of sales C0043 3246360 147 GC-1380 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Applicant Open 05/28/16 06/28/16 07/28/16 June 07/08/05 07/29/16 Non Company Error National Origin Credit Card East 100000000000000 A TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 10+ days Likely SP Inappropriate Sales Tactics E0018 3246361 148 GC-1381 US US Consumer Banking TSC TSC Complaint Priority Complaint Attorney Pending 04/16/05 06/04/16 07/04/16 June 07/08/05 System Other Credit Card Center 100000000000000 A ACCOUNT MAINTENANCE ANONYMOUS Statement charged my illegally Clarification was provided Yes Yes Yes Yes Yes Yes Branch No Negative 0.700570926 Unresolved Follow Up Inappropriate Sales Tactics W0027 3246363 149 GC-1382 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Carmember Resolved-Completed 07/15/16 08/15/16 09/15/16 August 07/08/05 09/16/16 Procedures Age Checking East 100000000000000 C CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 3-5 days Likely SP Unauthorized Activity W0039 3246368 150 GC-1383 US US Business Banking CCS CCS Complaint Priority Complaint CFPB Open 10/27/16 11/27/16 12/27/16 November 07/08/05 12/28/16 Customer Service Handicap Merchant Services Center 100000000000000 D DISSATISFACTION ATM RELATED I was cheated by company Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 5-10 days Pass Unauthorized Activity C0043 3246369 151 GC-1384 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Facebook Pending 05/15/17 06/15/17 07/15/17 June 07/09/05 Fulfillment National Origin Credit Card East 100000000000000 E PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Unresolved Review Completed Misleading information E0005 3246370 152 GC-1385 US US Consumer Banking ENR ENR Complaint Priority Complaint Merchant Resolved-Completed 11/17/10 11/11/17 12/11/17 November 07/09/05 12/12/17 Non Company Error Other Credit Card East 100000000000000 F LEGAL COLLECTIONS BOOKING ERROR I was cheated by company Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Unauthorized Activity E0012 3246371 153 GC-1386 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Additional Open 07/18/16 08/18/16 09/18/16 August 07/08/05 09/19/16 System Age Business Lending East 100000000000000 G TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 10+ days Follow Up Unauthorized Activity W0029 3246374 154 GC-1387 US US Consumer Banking AAC AAC Complaint Priority Complaint Applicant Pending 06/20/16 07/20/16 08/20/16 July 07/08/05 Procedures Handicap Credit Card Center 100000000000000 H ACCOUNT MAINTENANCE COST I was cheated by company Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 Unresolved Likely SP Inappropriate Sales Tactics W0039 3246375 155 GC-1388 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Attorney Resolved-Completed 07/17/03 04/07/17 05/07/17 April 07/09/05 05/08/17 Customer Service National Origin Credit Card West 100000000000000 I CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Inappropriate Sales Tactics C0045 3246376 156 GC-1389 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Open 02/17/04 05/02/17 06/02/17 May 07/09/05 06/03/17 Fulfillment Other Credit Card West 100000000000000 J DISSATISFACTION REBATE I was cheated by company Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Under 3 days Review Completed Manipulation of sales E0002 3246380 157 GC-1390 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry CFPB Pending 09/14/16 10/14/16 11/14/16 October 07/08/05 Non Company Error Age Checking West 100000000000000 A PRIVACY TERMS I was cheated by company There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Manipulation of sales W0031 3246381 158 GC-1391 US US Business Banking FIS FIS Complaint Priority Complaint Facebook Resolved-Completed 03/18/16 04/18/16 05/18/16 April 07/08/05 05/19/16 System Handicap Merchant Services East 100000000000000 C LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Unauthorized Activity E0005 3246383 159 GC-1392 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Merchant Open 05/17/02 03/05/17 04/05/17 March 07/09/05 04/06/17 Procedures National Origin Business Lending Center 100000000000000 D TRAVEL DISPUTE REPRESENTATIVE Company lied Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Inappropriate Sales Tactics C0042 3246387 160 GC-1393 US US Business Banking CCS CCS Complaint Priority Complaint Additional Pending 06/16/11 12/06/16 01/06/17 December 07/08/05 Customer Service Other Business Lending Center 100000000000000 E ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 Unresolved Review Completed Misleading information C0045 3246388 161 GC-1394 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Applicant Resolved-Completed 11/29/16 12/29/16 01/29/17 December 07/08/05 01/30/17 Fulfillment Age Checking East 100000000000000 F CONFUSION ACCOUNT CANCELLED Statement charged my illegally Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Unauthorized Activity E0010 3246389 162 GC-1395 US US Consumer Banking ENR ENR Complaint Priority Complaint Attorney Resolved-Completed 03/18/17 04/18/17 05/18/17 April 07/09/05 05/19/17 Non Company Error Handicap Credit Card West 100000000000000 G DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Inappropriate Sales Tactics W0027 3246391 163 GC-1396 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Carmember Open 10/16/16 11/16/16 12/16/16 November 07/08/05 12/17/16 System National Origin Credit Card Center 100000000000000 H PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 10+ days Review Completed Inappropriate Sales Tactics W0028 3246392 164 GC-1397 US US Consumer Banking AAC AAC Complaint Priority Complaint CFPB Pending 08/21/17 09/21/17 10/21/17 September 07/09/05 Procedures Other Credit Card East 100000000000000 I LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 Unresolved Review Needed Inappropriate Sales Tactics W0029 3246394 165 GC-1398 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Facebook Resolved-Completed 10/27/17 11/27/17 12/27/17 November 07/09/05 12/28/17 Customer Service Age Merchant Services East 100000000000000 J TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Inappropriate Sales Tactics W0028 3246395 166 GC-1399 US US Business Banking DCM DCM Complaint Priority Complaint Merchant Resolved-Completed 08/24/17 09/24/17 10/24/17 September 07/09/05 10/25/17 Fulfillment Handicap Business Lending East 100000000000000 A ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Unauthorized Activity E0003 3246397 167 GC-1400 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Additional Open 06/17/08 09/06/17 10/06/17 September 07/09/05 10/07/17 Non Company Error National Origin Merchant Services East 100000000000000 C CONFUSION CUSTOMER I was cheated by company Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Unauthorized Activity C0042 3246399 168 GC-1401 US US Business Banking FIS FIS Complaint Priority Complaint Applicant Pending 07/21/16 08/21/16 09/21/16 August 07/08/05 System Other Business Lending West 100000000000000 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 Unresolved Review Needed Manipulation of sales E0011 3246400 169 GC-1402 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Attorney Resolved-Completed 11/17/08 09/11/17 10/11/17 September 07/09/05 10/12/17 Procedures Age Credit Card East 100000000000000 E PRIVACY TERMS I was misrepresented There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Misleading information C0045 3246402 170 GC-1403 US US Consumer Banking CCS CCS Complaint Priority Complaint Carmember Open 05/16/12 01/05/17 02/05/17 January 07/09/05 02/06/17 Customer Service Handicap Checking East 100000000000000 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Under 3 days Pass Manipulation of sales E0012 3246405 171 GC-1404 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry CFPB Pending 07/23/17 08/23/17 09/23/17 August 07/09/05 Fulfillment National Origin Credit Card East 100000000000000 G TRAVEL DISPUTE REPRESENTATIVE Sales person sold me card deceitfully Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Misleading information C0042 3246407 172 GC-1405 US US Business Banking ENR ENR Complaint Priority Complaint Facebook Resolved-Completed 11/19/16 12/19/16 01/19/17 December 07/08/05 01/20/17 Non Company Error Other Business Lending Center 100000000000000 H ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Inappropriate Sales Tactics E0016 3246409 173 GC-1406 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Merchant Open 07/17/02 03/07/17 04/07/17 March 07/09/05 04/08/17 System Age Credit Card West 100000000000000 I CONFUSION ACCOUNT CANCELLED Company lied Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 5-10 days Pass Inappropriate Sales Tactics C0045 3246412 174 GC-1407 US US Consumer Banking AAC AAC Complaint Priority Complaint Additional Pending 06/28/17 07/28/17 08/28/17 July 07/09/05 Procedures Handicap Credit Card East 100000000000000 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Unresolved Review Completed Unauthorized Activity W0035 3246414 175 GC-1408 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Applicant Resolved-Completed 10/16/06 07/10/16 08/10/16 July 07/08/05 08/11/16 Fulfillment National Origin Checking East 100000000000000 A PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Manipulation of sales W0037 3246415 176 GC-1409 US US Consumer Banking DCM DCM Complaint Priority Complaint Attorney Open 12/17/05 06/12/17 07/12/17 June 07/09/05 07/13/17 Non Company Error Other Checking East 100000000000000 C LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Inappropriate Sales Tactics E0001 3246416 177 GC-1410 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Carmember Pending 07/28/16 08/28/16 09/28/16 August 07/08/05 System Age Credit Card West 100000000000000 D TRAVEL DISPUTE CLAIMS I was cheated by company Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 Unresolved Review Completed Misleading information C0044 3246417 178 GC-1411 US US Business Banking FIS FIS Complaint Priority Complaint CFPB Resolved-Completed 05/16/04 05/05/16 06/05/16 May 07/08/05 06/06/16 Fulfillment Handicap Business Lending West 100000000000000 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 5-10 days Pass Inappropriate Sales Tactics W0031 3246420 179 GC-1412 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Facebook Pending 01/16/04 05/01/16 06/01/16 May 07/08/05 Non Company Error National Origin Checking East 100000000000000 F CONFUSION CUSTOMER I was misrepresented Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 Unresolved Pass Inappropriate Sales Tactics E0020 3246421 180 GC-1413 US US Consumer Banking CCS CCS Complaint Priority Complaint Merchant Open 04/15/16 05/15/16 06/15/16 May 07/08/05 06/16/16 System Other Checking West 100000000000000 G DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 3-5 days Pass Unauthorized Activity W0035 3246423 181 GC-1414 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Additional Pending 03/20/16 04/20/16 05/20/16 April 07/08/05 Non Company Error Other Business Lending West 100000000000000 H PRIVACY TERMS Sales person sold me card deceitfully There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 Unresolved Review Completed Misleading information E0017 3246426 182 GC-1415 US US Consumer Banking ENR ENR Complaint Priority Complaint Additional Resolved-Completed 05/16/11 12/05/16 01/05/17 December 07/08/05 01/06/17 Customer Service Age Credit Card Center 100000000000000 I LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Inappropriate Sales Tactics E0004 3246428 183 GC-1416 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Applicant Open 08/14/17 09/14/17 10/14/17 September 07/09/05 10/15/17 Fulfillment Handicap Credit Card Center 100000000000000 J TRAVEL DISPUTE REPRESENTATIVE Company lied Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 3-5 days Follow Up Unauthorized Activity E0006 3246429 184 GC-1417 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Pending 06/28/17 07/28/17 08/28/17 July 07/09/05 Non Company Error National Origin Credit Card West 100000000000000 A TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 Unresolved Likely SP Manipulation of sales E0012 3246431 185 GC-1418 US US Consumer Banking TSC TSC Complaint General Complaint & Inquiry Carmember Resolved-Completed 09/16/03 04/09/16 05/09/16 April 07/08/05 05/10/16 System Other Checking East 100000000000000 A ACCOUNT MAINTENANCE ANONYMOUS Statement charged my illegally Clarification was provided Yes Yes Yes Yes Yes Yes Branch No Negative 0.700570926 10+ days Follow Up Unauthorized Activity W0038 3246432 186 GC-1419 US US Business Banking AAC AAC Complaint Priority Complaint CFPB Open 01/14/16 02/14/16 03/14/16 February 07/08/05 03/15/16 Procedures Age Business Lending East 100000000000000 C CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 3-5 days Likely SP Inappropriate Sales Tactics E0013 3246434 187 GC-1420 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Facebook Pending 02/29/16 03/31/16 04/30/16 March 07/08/05 Customer Service Handicap Checking East 100000000000000 D DISSATISFACTION ATM RELATED I was cheated by company Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 Unresolved Pass Misleading information W0035 3246435 188 GC-1421 US US Consumer Banking DCM DCM Complaint Priority Complaint Merchant Resolved-Completed 02/20/17 03/20/17 04/20/17 March 07/09/05 04/21/17 Fulfillment National Origin Credit Card East 100000000000000 E PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Under 3 days Review Completed Manipulation of sales W0039 3246439 189 GC-1422 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Additional Open 03/17/06 07/03/17 08/03/17 July 07/09/05 08/04/17 Non Company Error Other Credit Card East 100000000000000 F LEGAL COLLECTIONS BOOKING ERROR I was cheated by company Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Unauthorized Activity C0042 3246442 190 GC-1423 US US Consumer Banking FIS FIS Complaint Priority Complaint Applicant Pending 07/18/17 08/18/17 09/18/17 August 07/09/05 System Age Credit Card East 100000000000000 G TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 Unresolved Follow Up Inappropriate Sales Tactics E0014 3246443 191 GC-1424 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Attorney Resolved-Completed 10/17/17 11/17/17 12/17/17 November 07/09/05 12/18/17 Procedures Handicap Checking East 100000000000000 H ACCOUNT MAINTENANCE COST I was cheated by company Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 3-5 days Likely SP Unauthorized Activity W0031 3246444 192 GC-1425 US US Consumer Banking CCS CCS Complaint Priority Complaint Carmember Open 06/23/16 07/23/16 08/23/16 July 07/08/05 08/24/16 Customer Service National Origin Credit Card East 100000000000000 I CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Misleading information E0011 3246445 193 GC-1426 US US Business Banking DCM DCM Complaint General Complaint & Inquiry CFPB Pending 02/16/03 04/02/16 05/02/16 April 07/08/05 Fulfillment Other Business Lending West 100000000000000 J DISSATISFACTION REBATE I was cheated by company Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Unresolved Review Completed Manipulation of sales C0041 3246447 194 GC-1427 US US Consumer Banking ENR ENR Complaint Priority Complaint Facebook Resolved-Completed 01/21/16 02/21/16 03/21/16 February 07/08/05 03/22/16 Non Company Error Age Credit Card East 100000000000000 A PRIVACY TERMS I was cheated by company There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Unauthorized Activity E0007 3246449 195 GC-1428 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Merchant Open 10/26/16 11/26/16 12/26/16 November 07/08/05 12/27/16 System Handicap Checking East 100000000000000 C LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Misleading information E0013 3246450 196 GC-1429 US US Business Banking AAC AAC Complaint Priority Complaint Additional Pending 12/16/03 04/12/16 05/12/16 April 07/08/05 Procedures National Origin Business Lending West 100000000000000 D TRAVEL DISPUTE REPRESENTATIVE Company lied Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 Unresolved Pass Manipulation of sales E0015 3246452 197 GC-1430 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Applicant Resolved-Completed 01/16/03 04/01/16 05/01/16 April 07/08/05 05/02/16 Customer Service Other Checking East 100000000000000 E ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 5-10 days Review Completed Unauthorized Activity C0041 3246453 198 GC-1431 US US Business Banking DCM DCM Complaint Priority Complaint Attorney Resolved-Completed 10/17/03 04/10/17 05/10/17 April 07/09/05 05/11/17 Fulfillment Age Business Lending East 100000000000000 F CONFUSION ACCOUNT CANCELLED Statement charged my illegally Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Misleading information E0011 3246454 199 GC-1432 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Carmember Open 01/17/16 02/17/16 03/17/16 February 07/08/05 03/18/16 Non Company Error Handicap Credit Card East 100000000000000 G DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Misleading information W0033 3246457 200 GC-1433 US US Consumer Banking FIS FIS Complaint Priority Complaint CFPB Pending 08/17/06 07/08/17 08/08/17 July 07/09/05 System National Origin Checking East 100000000000000 H PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 Unresolved Review Completed Unauthorized Activity W0035 3246459 201 GC-1434 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Facebook Resolved-Completed 06/19/17 07/19/17 08/19/17 July 07/09/05 08/20/17 Procedures Other Credit Card East 100000000000000 I LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 3-5 days Review Needed Unauthorized Activity E0022 3246461 202 GC-1435 US US Consumer Banking CCS CCS Complaint Priority Complaint Merchant Resolved-Completed 06/16/04 05/06/16 06/06/16 May 07/08/05 06/07/16 Customer Service Age Credit Card Center 100000000000000 J TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Misleading information W0033 3246463 203 GC-1436 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Additional Open 08/19/17 09/19/17 10/19/17 September 07/09/05 10/20/17 Fulfillment Handicap Credit Card East 100000000000000 A ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Unauthorized Activity E0003 3246101 204 GC-1437 US US Consumer Banking ENR ENR Complaint Priority Complaint Applicant Pending 10/18/16 11/18/16 12/18/16 November 07/08/05 Non Company Error National Origin Checking East 100000000000000 C CONFUSION CUSTOMER I was cheated by company Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Unauthorized Activity E0009 3246102 205 GC-1438 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Attorney Resolved-Completed 10/16/06 07/10/16 08/10/16 July 07/08/05 08/11/16 System Other Merchant Services East 100000000000000 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 3-5 days Review Needed Manipulation of sales E0016 3246104 206 GC-1439 US US Consumer Banking AAC AAC Complaint Priority Complaint Carmember Open 11/17/05 06/11/17 07/11/17 June 07/09/05 07/12/17 Procedures Age Credit Card Center 100000000000000 E PRIVACY TERMS I was misrepresented There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Unauthorized Activity C0043 3246108 207 GC-1440 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry CFPB Pending 09/19/16 10/19/16 11/19/16 October 07/08/05 Customer Service Handicap Checking Center 100000000000000 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Unresolved Pass Inappropriate Sales Tactics E0015 3246109 208 GC-1441 US US Consumer Banking DCM DCM Complaint Priority Complaint Facebook Resolved-Completed 01/16/05 06/01/16 07/01/16 June 07/08/05 07/02/16 Fulfillment National Origin Credit Card East 100000000000000 G TRAVEL DISPUTE REPRESENTATIVE Sales person sold me card deceitfully Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Unauthorized Activity E0015 3246110 209 GC-1442 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Merchant Open 11/17/06 07/11/17 08/11/17 July 07/09/05 08/12/17 Non Company Error Other Credit Card East 100000000000000 H ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Manipulation of sales E0018 3246111 210 GC-1443 US US Consumer Banking FIS FIS Complaint Priority Complaint Additional Pending 07/16/11 12/07/16 01/07/17 December 07/08/05 System Age Checking West 100000000000000 I CONFUSION ACCOUNT CANCELLED Company lied Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 Unresolved Pass Misleading information C0042 3246113 211 GC-1444 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Applicant Resolved-Completed 02/16/16 03/16/16 04/16/16 March 07/08/05 04/17/16 Procedures Handicap Business Lending West 100000000000000 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Under 3 days Review Completed Misleading information W0035 3246114 212 GC-1445 US US Consumer Banking CCS CCS Complaint Priority Complaint Attorney Open 04/17/06 07/04/17 08/04/17 July 07/09/05 08/05/17 Fulfillment National Origin Checking Center 100000000000000 A PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Manipulation of sales W0027 3246116 213 GC-1446 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Carmember Pending 08/17/09 10/08/17 11/08/17 October 07/09/05 Non Company Error Other Merchant Services East 100000000000000 C LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 Unresolved Pass Misleading information E0017 3246119 214 GC-1447 US US Consumer Banking ENR ENR Complaint Priority Complaint CFPB Resolved-Completed 02/21/17 03/21/17 04/21/17 March 07/09/05 04/22/17 System Age Checking West 100000000000000 D TRAVEL DISPUTE CLAIMS I was cheated by company Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 3-5 days Review Completed Unauthorized Activity E0006 3246123 215 GC-1448 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Facebook Pending 09/23/16 10/23/16 11/23/16 October 07/08/05 Fulfillment Handicap Checking Center 100000000000000 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 Unresolved Pass Inappropriate Sales Tactics W0031 3246124 216 GC-1449 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Resolved-Completed 01/16/12 01/01/17 02/01/17 January 07/09/05 02/02/17 Non Company Error National Origin Credit Card Center 100000000000000 F CONFUSION CUSTOMER I was misrepresented Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Inappropriate Sales Tactics E0009 3246128 217 GC-1450 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Additional Open 03/17/09 10/03/17 11/03/17 October 07/09/05 11/04/17 System Other Checking East 100000000000000 G DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 3-5 days Pass Unauthorized Activity C0044 3246129 218 GC-1451 US US Consumer Banking DCM DCM Complaint Priority Complaint Cardmember Basic Pending 09/13/16 10/13/16 11/13/16 October 07/08/05 Non Company Error National Origin Checking East 100000000000000 H PRIVACY TERMS Sales person sold me card deceitfully There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 Unresolved Review Completed Misleading information E0003 3246130 219 GC-1452 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Additional Resolved-Completed 05/16/11 12/05/16 01/05/17 December 07/08/05 01/06/17 System Other Checking Center 100000000000000 I LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Unauthorized Activity C0042 3246133 220 GC-1453 US US Consumer Banking FIS FIS Complaint Priority Complaint Applicant Open 03/13/17 04/13/17 05/13/17 April 07/09/05 05/14/17 Procedures Age Checking Center 100000000000000 J TRAVEL DISPUTE REPRESENTATIVE Company lied Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 3-5 days Follow Up Misleading information E0016 3246134 221 GC-1454 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Attorney Pending 01/16/09 10/01/16 11/01/16 October 07/08/05 Customer Service Handicap Credit Card West 100000000000000 A TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 Unresolved Likely SP Unauthorized Activity E0002 3246137 222 GC-1455 US US Business Banking TSC TSC Complaint Priority Complaint Carmember Resolved-Completed 10/18/16 11/18/16 12/18/16 November 07/08/05 12/19/16 Fulfillment National Origin Business Lending Center 100000000000000 C CONFUSION ACCOUNT CANCELLED Statement charged my illegally Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 3-5 days Likely SP Inappropriate Sales Tactics E0006 3246138 223 GC-1456 US US Business Banking AAC AAC Complaint General Complaint & Inquiry CFPB Open 06/28/16 07/28/16 08/28/16 July 07/08/05 08/29/16 Non Company Error Other Business Lending East 100000000000000 D DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 5-10 days Pass Unauthorized Activity W0040 3246139 224 GC-1457 US US Consumer Banking CCS CCS Complaint Priority Complaint Facebook Pending 02/17/10 11/02/17 12/02/17 November 07/09/05 System Age Checking East 100000000000000 E PRIVACY BILLING ODDER I was cheated by company There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Unresolved Review Completed Unauthorized Activity E0019 3246142 225 GC-1458 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Merchant Resolved-Completed 04/16/05 06/04/16 07/04/16 June 07/08/05 07/05/16 Procedures Handicap Credit Card Center 100000000000000 F LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Misleading information E0002 3246143 226 GC-1459 US US Consumer Banking ENR ENR Complaint Priority Complaint Additional Open 06/17/07 08/06/17 09/06/17 August 07/09/05 09/07/17 Customer Service National Origin Credit Card East 100000000000000 G TRAVEL DISPUTE CLAIMS I was cheated by company Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 10+ days Follow Up Misleading information C0041 3246145 227 GC-1460 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Applicant Pending 11/28/16 12/28/16 01/28/17 December 07/08/05 Fulfillment Other Business Lending Center 100000000000000 H ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 Unresolved Likely SP Unauthorized Activity W0037 3246146 228 GC-1461 US US Business Banking AAC AAC Complaint Priority Complaint Attorney Resolved-Completed 05/25/16 06/25/16 07/25/16 June 07/08/05 07/26/16 Non Company Error Age Business Lending East 100000000000000 I CONFUSION CUSTOMER I was cheated by company Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Manipulation of sales E0005 3246147 229 GC-1462 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Open 10/25/17 11/25/17 12/25/17 November 07/09/05 12/26/17 System Handicap Checking East 100000000000000 J DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Under 3 days Review Completed Unauthorized Activity E0023 3246151 230 GC-1463 US US Consumer Banking DCM DCM Complaint Priority Complaint CFPB Pending 08/16/04 05/08/16 06/08/16 May 07/08/05 Procedures National Origin Checking West 100000000000000 A PRIVACY TERMS I was cheated by company There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Inappropriate Sales Tactics W0028 3246152 231 GC-1464 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Resolved-Completed 12/16/10 11/12/16 12/12/16 November 07/08/05 12/13/16 Customer Service Other Checking Center 100000000000000 C LEGAL COLLECTIONS STATEMENT CONTENT I was cheated by company Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Misleading information E0022 3246153 232 GC-1465 US US Consumer Banking FIS FIS Complaint Priority Complaint Merchant Open 10/26/17 11/26/17 12/26/17 November 07/09/05 12/27/17 Fulfillment Age Checking West 100000000000000 D TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Inappropriate Sales Tactics E0018 3246154 233 GC-1466 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Pending 06/17/17 07/17/17 08/17/17 July 07/09/05 Non Company Error Handicap Checking West 100000000000000 E ACCOUNT MAINTENANCE ANONYMOUS Company lied Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 Unresolved Review Completed Unauthorized Activity E0005 3246155 234 GC-1467 US US Business Banking CCS CCS Complaint Priority Complaint Applicant Resolved-Completed 06/13/17 07/13/17 08/13/17 July 07/09/05 08/14/17 System National Origin Merchant Services East 100000000000000 F CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Inappropriate Sales Tactics C0043 3246157 235 GC-1468 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Attorney Resolved-Completed 07/16/16 08/16/16 09/16/16 August 07/08/05 09/17/16 Procedures Other Business Lending West 100000000000000 G DISSATISFACTION ATM RELATED Statement charged my illegally Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Unauthorized Activity C0045 3246163 236 GC-1469 US US Consumer Banking ENR ENR Complaint Priority Complaint Carmember Open 03/21/17 04/21/17 05/21/17 April 07/09/05 05/22/17 Customer Service Age Checking West 100000000000000 H PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 10+ days Review Completed Misleading information W0030 3246170 237 GC-1470 US US Business Banking FIS FIS Complaint General Complaint & Inquiry CFPB Pending 07/16/01 02/07/16 03/07/16 February 07/08/05 Fulfillment Handicap Business Lending East 100000000000000 I LEGAL COLLECTIONS BOOKING ERROR Company lied Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 Unresolved Review Needed Inappropriate Sales Tactics E0007 3246171 238 GC-1471 US US Business Banking AAC AAC Complaint Priority Complaint Facebook Resolved-Completed 04/26/16 05/26/16 06/26/16 May 07/08/05 06/27/16 Non Company Error National Origin Business Lending Center 100000000000000 J TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Unauthorized Activity W0032 3246173 239 GC-1472 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Merchant Resolved-Completed 12/13/16 01/13/17 02/13/17 January 07/09/05 02/14/17 System Other Credit Card Center 100000000000000 A ACCOUNT MAINTENANCE COST Statement charged my illegally Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Unauthorized Activity C0041 3246175 240 GC-1473 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Open 04/22/17 05/22/17 06/22/17 May 07/09/05 06/23/17 Procedures Age Checking East 100000000000000 C CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Misleading information E0018 3246176 241 GC-1474 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Applicant Pending 07/17/02 03/07/17 04/07/17 March 07/09/05 Customer Service Handicap Merchant Services West 100000000000000 D DISSATISFACTION REBATE I was cheated by company Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 Unresolved Review Needed Manipulation of sales E0021 3246177 242 GC-1475 US US Consumer Banking FIS FIS Complaint Priority Complaint Attorney Resolved-Completed 03/16/01 02/03/16 03/03/16 February 07/08/05 03/04/16 Fulfillment National Origin Credit Card West 100000000000000 E PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Unauthorized Activity E0017 3246178 243 GC-1476 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Carmember Open 01/25/17 02/25/17 03/25/17 February 07/09/05 03/26/17 Non Company Error Other Checking West 100000000000000 F LEGAL COLLECTIONS STATEMENT CONTENT I was misrepresented Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Under 3 days Pass Unauthorized Activity E0006 3246179 244 GC-1477 US US Consumer Banking CCS CCS Complaint Priority Complaint CFPB Pending 02/16/02 03/02/16 04/02/16 March 07/08/05 System Age Credit Card West 100000000000000 G TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Manipulation of sales E0011 3246180 245 GC-1478 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Facebook Resolved-Completed 09/16/01 02/09/16 03/09/16 February 07/08/05 03/10/16 Procedures Handicap Business Lending Center 100000000000000 H ACCOUNT MAINTENANCE ANONYMOUS Sales person sold me card deceitfully Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Unauthorized Activity E0021 3246181 246 GC-1479 US US Consumer Banking ENR ENR Complaint Priority Complaint Merchant Open 09/16/08 09/09/16 10/09/16 September 07/08/05 10/10/16 Fulfillment National Origin Credit Card Center 100000000000000 I CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 5-10 days Pass Unauthorized Activity W0036 3246183 247 GC-1480 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Additional Pending 07/16/17 08/16/17 09/16/17 August 07/09/05 Non Company Error Other Checking East 100000000000000 J DISSATISFACTION ATM RELATED Company lied Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Unresolved Review Completed Unauthorized Activity C0042 3246184 248 GC-1481 US US Business Banking AAC AAC Complaint Priority Complaint Applicant Resolved-Completed 07/30/16 08/30/16 09/30/16 August 07/08/05 10/01/16 System Age Merchant Services East 100000000000000 A PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Unauthorized Activity E0019 3246185 249 GC-1482 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Attorney Open 08/16/04 05/08/16 06/08/16 May 07/08/05 06/09/16 Fulfillment Handicap Business Lending West 100000000000000 C LEGAL COLLECTIONS BOOKING ERROR Statement charged my illegally Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Inappropriate Sales Tactics W0039 3246186 250 GC-1483 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Pending 03/17/01 02/03/17 03/03/17 February 07/09/05 Non Company Error National Origin Credit Card East 100000000000000 D TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 Unresolved Review Completed Manipulation of sales E0013 3246188 251 GC-1484 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry CFPB Resolved-Completed 01/16/06 07/01/16 08/01/16 July 07/08/05 08/02/16 System Other Credit Card East 100000000000000 E ACCOUNT MAINTENANCE COST I was cheated by company Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 5-10 days Pass Manipulation of sales E0008 3246189 252 GC-1485 US US Business Banking FIS FIS Complaint Priority Complaint Facebook Pending 01/16/02 03/01/16 04/01/16 March 07/08/05 Non Company Error Other Business Lending Center 100000000000000 F CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 Unresolved Pass Inappropriate Sales Tactics E0023 3246191 253 GC-1486 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Merchant Open 09/28/17 10/28/17 11/28/17 October 07/09/05 11/29/17 Customer Service Age Checking East 100000000000000 G DISSATISFACTION REBATE I was misrepresented Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 3-5 days Pass Misleading information E0001 3246194 254 GC-1487 US US Consumer Banking CCS CCS Complaint Priority Complaint Additional Pending 07/19/17 08/19/17 09/19/17 August 07/09/05 Fulfillment Handicap Checking Center 100000000000000 H PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 Unresolved Review Completed Unauthorized Activity E0004 3246195 255 GC-1488 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Additional Resolved-Completed 01/20/16 02/20/16 03/20/16 February 07/08/05 03/21/16 Non Company Error National Origin Merchant Services Center 100000000000000 I LEGAL COLLECTIONS STATEMENT CONTENT Sales person sold me card deceitfully Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Unauthorized Activity W0039 3246198 256 GC-1489 US US Business Banking ENR ENR Complaint Priority Complaint Applicant Open 11/27/16 12/27/16 01/27/17 December 07/08/05 01/28/17 System Other Merchant Services East 100000000000000 J TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 3-5 days Follow Up Misleading information E0013 3246199 257 GC-1490 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Attorney Pending 02/27/16 03/27/16 04/27/16 March 07/08/05 Procedures Age Credit Card East 100000000000000 A TRAVEL DISPUTE REPRESENTATIVE Company lied Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 Unresolved Likely SP Unauthorized Activity E0003 3246200 258 GC-1491 US US Business Banking AAC AAC Complaint Priority Complaint Carmember Resolved-Completed 08/24/17 09/24/17 10/24/17 September 07/09/05 10/25/17 Customer Service Handicap Business Lending Center 100000000000000 A ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes Yes Yes Yes Branch No Negative 0.700570926 10+ days Follow Up Unauthorized Activity E0017 3246201 259 GC-1492 US US Consumer Banking TSC TSC Complaint General Complaint & Inquiry CFPB Open 01/17/06 07/01/17 08/01/17 July 07/09/05 08/02/17 Fulfillment National Origin Credit Card East 100000000000000 C CONFUSION ACCOUNT CANCELLED Statement charged my illegally Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 3-5 days Likely SP Manipulation of sales W0035 3246206 260 GC-1493 US US Consumer Banking AAC AAC Complaint Priority Complaint Facebook Pending 05/30/17 06/30/17 07/31/17 June 07/09/05 Non Company Error Other Checking East 100000000000000 D DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 Unresolved Pass Manipulation of sales E0007 3246207 261 GC-1494 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Merchant Resolved-Completed 09/27/16 10/27/16 11/27/16 October 07/08/05 11/28/16 System Age Checking East 100000000000000 E PRIVACY BILLING ODDER I was cheated by company There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Under 3 days Review Completed Misleading information C0044 3246208 262 GC-1495 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Open 06/20/17 07/20/17 08/20/17 July 07/09/05 08/21/17 Procedures Handicap Credit Card East 100000000000000 F LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Misleading information C0042 3246210 263 GC-1496 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Applicant Pending 04/19/17 05/19/17 06/19/17 May 07/09/05 Customer Service National Origin Credit Card East 100000000000000 G TRAVEL DISPUTE CLAIMS I was cheated by company Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 Unresolved Follow Up Misleading information W0032 3246211 264 GC-1497 US US Business Banking FIS FIS Complaint Priority Complaint Attorney Resolved-Completed 09/26/16 10/26/16 11/26/16 October 07/08/05 11/27/16 Fulfillment Other Merchant Services East 100000000000000 H ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 3-5 days Likely SP Unauthorized Activity C0043 3246213 265 GC-1498 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Carmember Open 04/23/17 05/23/17 06/23/17 May 07/09/05 06/24/17 Non Company Error Age Credit Card East 100000000000000 I CONFUSION CUSTOMER I was cheated by company Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Unauthorized Activity W0038 3246214 266 GC-1499 US US Business Banking CCS CCS Complaint Priority Complaint CFPB Pending 10/16/01 02/10/16 03/10/16 February 07/08/05 System Handicap Business Lending East 100000000000000 J DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Unresolved Review Completed Misleading information E0007 3246215 267 GC-1500 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Facebook Resolved-Completed 10/25/17 11/25/17 12/25/17 November 07/09/05 12/26/17 Procedures National Origin Credit Card East 100000000000000 A PRIVACY TERMS I was cheated by company There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Manipulation of sales E0016 3246219 268 GC-1501 US US Consumer Banking ENR ENR Complaint Priority Complaint Merchant Open 03/17/08 09/03/17 10/03/17 September 07/09/05 10/04/17 Customer Service Other Checking East 100000000000000 C LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Unauthorized Activity E0006 3246221 269 GC-1502 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Additional Pending 07/17/10 11/07/17 12/07/17 November 07/09/05 Fulfillment Age Checking Center 100000000000000 D TRAVEL DISPUTE REPRESENTATIVE Company lied Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 Unresolved Pass Unauthorized Activity W0035 3246222 270 GC-1503 US US Consumer Banking AAC AAC Complaint Priority Complaint Applicant Resolved-Completed 04/26/17 05/26/17 06/26/17 May 07/09/05 06/27/17 Non Company Error Handicap Credit Card West 100000000000000 E ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 5-10 days Review Completed Inappropriate Sales Tactics W0026 3246227 271 GC-1504 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Attorney Resolved-Completed 05/16/17 06/16/17 07/16/17 June 07/09/05 07/17/17 System National Origin Credit Card East 100000000000000 F CONFUSION ACCOUNT CANCELLED Statement charged my illegally Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Unauthorized Activity C0041 3246228 272 GC-1505 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Open 11/17/10 11/11/17 12/11/17 November 07/09/05 12/12/17 Procedures Other Credit Card East 100000000000000 G DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Unauthorized Activity E0015 3246231 273 GC-1506 US US Business Banking ENR ENR Complaint General Complaint & Inquiry CFPB Pending 06/16/07 08/06/16 09/06/16 August 07/08/05 Customer Service Age Business Lending East 100000000000000 H PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 Unresolved Review Completed Unauthorized Activity W0034 3246235 274 GC-1507 US US Business Banking FIS FIS Complaint Priority Complaint Facebook Resolved-Completed 08/16/17 09/16/17 10/16/17 September 07/09/05 10/17/17 Fulfillment Handicap Business Lending Center 100000000000000 I LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 3-5 days Review Needed Unauthorized Activity E0002 3246237 275 GC-1508 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Merchant Resolved-Completed 05/16/07 08/05/16 09/05/16 August 07/08/05 09/06/16 Non Company Error National Origin Credit Card East 100000000000000 J TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Unauthorized Activity E0002 3246238 276 GC-1509 US US Consumer Banking CCS CCS Complaint Priority Complaint Additional Open 04/16/09 10/04/16 11/04/16 October 07/08/05 11/05/16 System Other Checking Center 100000000000000 A ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Inappropriate Sales Tactics W0028 3246240 277 GC-1510 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Applicant Pending 01/16/03 04/01/16 05/01/16 April 07/08/05 Procedures Age Business Lending West 100000000000000 C CONFUSION CUSTOMER I was cheated by company Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Unauthorized Activity C0042 3246241 278 GC-1511 US US Consumer Banking ENR ENR Complaint Priority Complaint Attorney Resolved-Completed 05/23/17 06/23/17 07/23/17 June 07/09/05 07/24/17 Customer Service Handicap Checking Center 100000000000000 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 3-5 days Review Needed Misleading information E0004 3246243 279 GC-1512 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Carmember Open 03/13/16 04/13/16 05/13/16 April 07/08/05 05/14/16 Fulfillment National Origin Merchant Services West 100000000000000 E PRIVACY TERMS I was misrepresented There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Manipulation of sales E0017 3246245 280 GC-1513 US US Consumer Banking AAC AAC Complaint Priority Complaint CFPB Pending 09/16/08 09/09/16 10/09/16 September 07/08/05 Non Company Error Other Credit Card East 100000000000000 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Unresolved Pass Misleading information W0027 3246246 281 GC-1514 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Facebook Resolved-Completed 10/21/17 11/21/17 12/21/17 November 07/09/05 12/22/17 System Age Business Lending East 100000000000000 G TRAVEL DISPUTE REPRESENTATIVE Sales person sold me card deceitfully Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Misleading information E0001 3246249 282 GC-1515 US US Consumer Banking DCM DCM Complaint Priority Complaint Merchant Open 05/29/16 06/29/16 07/29/16 June 07/08/05 07/30/16 Procedures Handicap Checking West 100000000000000 H ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Inappropriate Sales Tactics W0036 3246251 283 GC-1516 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Additional Pending 04/16/07 08/04/16 09/04/16 August 07/08/05 Fulfillment National Origin Business Lending East 100000000000000 I CONFUSION ACCOUNT CANCELLED Company lied Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 Unresolved Pass Inappropriate Sales Tactics C0044 3246252 284 GC-1517 US US Consumer Banking FIS FIS Complaint Priority Complaint Applicant Resolved-Completed 08/21/17 09/21/17 10/21/17 September 07/09/05 10/22/17 Non Company Error Other Checking East 100000000000000 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Under 3 days Review Completed Unauthorized Activity E0023 3246255 285 GC-1518 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Attorney Open 12/16/11 12/12/16 01/12/17 December 07/08/05 01/13/17 System Age Credit Card East 100000000000000 A PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Manipulation of sales C0043 3246256 286 GC-1519 US US Consumer Banking CCS CCS Complaint Priority Complaint Carmember Pending 07/25/16 08/25/16 09/25/16 August 07/08/05 Fulfillment Handicap Credit Card East 100000000000000 C LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 Unresolved Pass Inappropriate Sales Tactics E0005 3246258 287 GC-1520 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry CFPB Resolved-Completed 02/17/08 09/02/17 10/02/17 September 07/09/05 10/03/17 Non Company Error National Origin Checking West 100000000000000 D TRAVEL DISPUTE CLAIMS I was cheated by company Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 3-5 days Review Completed Unauthorized Activity E0009 3246259 288 GC-1521 US US Consumer Banking ENR ENR Complaint Priority Complaint Facebook Pending 06/19/17 07/19/17 08/19/17 July 07/09/05 System Other Credit Card West 100000000000000 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 Unresolved Pass Unauthorized Activity E0010 3246261 289 GC-1522 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Merchant Resolved-Completed 11/29/16 12/29/16 01/29/17 December 07/08/05 01/30/17 Procedures Age Business Lending East 100000000000000 F CONFUSION CUSTOMER I was misrepresented Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Inappropriate Sales Tactics E0003 3246264 290 GC-1523 US US Consumer Banking AAC AAC Complaint Priority Complaint Additional Open 08/17/08 09/08/17 10/08/17 September 07/09/05 10/09/17 Customer Service Handicap Checking East 100000000000000 G DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 3-5 days Pass Misleading information W0026 3246265 291 GC-1524 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Cardmember Basic Pending 02/15/17 03/15/17 04/15/17 March 07/09/05 Fulfillment National Origin Checking West 100000000000000 H PRIVACY TERMS Sales person sold me card deceitfully There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 Unresolved Review Completed Inappropriate Sales Tactics W0036 3246267 292 GC-1525 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Resolved-Completed 01/29/16 02/29/16 03/31/16 February 07/08/05 04/01/16 Non Company Error Other Checking West 100000000000000 I LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Unauthorized Activity C0045 3246268 293 GC-1526 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Applicant Open 05/17/03 04/05/17 05/05/17 April 07/09/05 05/06/17 System Age Credit Card East 100000000000000 D DISSATISFACTION ATM RELATED Company lied Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 5-10 days Pass Misleading information W0033 3246272 294 GC-1527 US US Consumer Banking FIS FIS Complaint Priority Complaint Attorney Pending 11/16/04 05/11/16 06/11/16 May 07/08/05 Procedures Handicap Credit Card East 100000000000000 E PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Unresolved Review Completed Unauthorized Activity C0044 3246275 295 GC-1528 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Carmember Resolved-Completed 01/19/16 02/19/16 03/19/16 February 07/08/05 03/20/16 Customer Service National Origin Business Lending East 100000000000000 F LEGAL COLLECTIONS BOOKING ERROR Statement charged my illegally Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Manipulation of sales W0040 3246276 296 GC-1529 US US Consumer Banking TSC TSC Complaint Priority Complaint CFPB Open 06/24/16 07/24/16 08/24/16 July 07/08/05 08/25/16 Fulfillment Other Checking West 100000000000000 G TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 10+ days Follow Up Unauthorized Activity E0017 3246278 297 GC-1530 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Facebook Pending 10/16/08 09/10/16 10/10/16 September 07/08/05 Non Company Error Age Checking West 100000000000000 H ACCOUNT MAINTENANCE COST I was cheated by company Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 Unresolved Likely SP Misleading information W0026 3246279 298 GC-1531 US US Consumer Banking CCS CCS Complaint Priority Complaint Merchant Resolved-Completed 06/16/11 12/06/16 01/06/17 December 07/08/05 01/07/17 System Handicap Credit Card West 100000000000000 I CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Unauthorized Activity C0041 3246280 299 GC-1532 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Additional Open 02/28/16 03/28/16 04/28/16 March 07/08/05 04/29/16 Procedures National Origin Business Lending Center 100000000000000 J DISSATISFACTION REBATE I was cheated by company Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Under 3 days Review Completed Unauthorized Activity E0023 3246281 300 GC-1533 US US Business Banking ENR ENR Complaint Priority Complaint Applicant Pending 01/17/06 07/01/17 08/01/17 July 07/09/05 Customer Service Other Business Lending East 100000000000000 A PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Inappropriate Sales Tactics W0035 3246283 301 GC-1534 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Attorney Resolved-Completed 01/17/09 10/01/17 11/01/17 October 07/09/05 11/02/17 Fulfillment Age Business Lending West 100000000000000 C LEGAL COLLECTIONS STATEMENT CONTENT I was cheated by company Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Inappropriate Sales Tactics C0044 3246286 302 GC-1535 US US Business Banking AAC AAC Complaint Priority Complaint Carmember Open 07/28/17 08/28/17 09/28/17 August 07/09/05 09/29/17 Non Company Error Handicap Merchant Services East 100000000000000 D TRAVEL DISPUTE REPRESENTATIVE I was cheated by company Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Inappropriate Sales Tactics W0028 3246287 303 GC-1536 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry CFPB Pending 06/22/16 07/22/16 08/22/16 July 07/08/05 System National Origin Credit Card East 100000000000000 E ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 Unresolved Review Completed Unauthorized Activity C0045 3246288 304 GC-1537 US US Business Banking DCM DCM Complaint Priority Complaint Facebook Resolved-Completed 03/15/17 04/15/17 05/15/17 April 07/09/05 05/16/17 Procedures Other Business Lending East 100000000000000 F CONFUSION ACCOUNT CANCELLED Company lied Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Inappropriate Sales Tactics C0041 3246289 305 GC-1538 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Merchant Open 11/22/16 12/22/16 01/22/17 December 07/08/05 01/23/17 Customer Service Age Business Lending East 100000000000000 G DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Unauthorized Activity E0004 3246291 306 GC-1539 US US Consumer Banking FIS FIS Complaint Priority Complaint Additional Pending 10/16/05 06/10/16 07/10/16 June 07/08/05 Fulfillment Handicap Checking East 100000000000000 H PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 Unresolved Review Completed Unauthorized Activity W0028 3246293 307 GC-1540 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Applicant Resolved-Completed 03/17/17 04/17/17 05/17/17 April 07/09/05 05/18/17 Non Company Error National Origin Checking West 100000000000000 I LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 3-5 days Review Needed Inappropriate Sales Tactics E0004 3246294 308 GC-1541 US US Business Banking CCS CCS Complaint Priority Complaint Attorney Resolved-Completed 04/17/04 05/04/17 06/04/17 May 07/09/05 06/05/17 System Other Business Lending East 100000000000000 J TRAVEL DISPUTE CLAIMS Company lied Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Inappropriate Sales Tactics W0027 3246295 309 GC-1542 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Carmember Open 10/17/16 11/17/16 12/17/16 November 07/08/05 12/18/16 Procedures Age Checking Center 100000000000000 A ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Manipulation of sales E0025 3246296 310 GC-1543 US US Consumer Banking ENR ENR Complaint Priority Complaint CFPB Pending 10/26/16 11/26/16 12/26/16 November 07/08/05 Customer Service Handicap Credit Card East 100000000000000 C CONFUSION CUSTOMER Statement charged my illegally Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Unauthorized Activity E0009 3246297 311 GC-1544 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Facebook Resolved-Completed 08/17/16 09/17/16 10/17/16 September 07/08/05 10/18/16 Fulfillment National Origin Business Lending West 100000000000000 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 3-5 days Review Needed Manipulation of sales E0006 3246298 312 GC-1545 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Resolved-Completed 07/14/17 08/14/17 09/14/17 August 07/09/05 09/15/17 Non Company Error Other Credit Card East 100000000000000 E PRIVACY TERMS I was cheated by company There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Unauthorized Activity E0017 3246299 313 GC-1546 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Additional Open 02/17/09 10/02/17 11/02/17 October 07/09/05 11/03/17 System Age Credit Card East 100000000000000 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Under 3 days Pass Unauthorized Activity W0039 3246300 314 GC-1547 US US Business Banking DCM DCM Complaint Priority Complaint Applicant Pending 09/17/03 04/09/17 05/09/17 April 07/09/05 Procedures Handicap Business Lending West 100000000000000 G TRAVEL DISPUTE REPRESENTATIVE I was misrepresented Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Unauthorized Activity C0043 3246301 315 GC-1548 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Attorney Resolved-Completed 03/16/09 10/03/16 11/03/16 October 07/08/05 11/04/16 Fulfillment National Origin Business Lending Center 100000000000000 H ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Manipulation of sales W0032 3246302 316 GC-1549 US US Consumer Banking FIS FIS Complaint Priority Complaint Carmember Open 10/17/06 07/10/17 08/10/17 July 07/09/05 08/11/17 Non Company Error Other Checking East 100000000000000 I CONFUSION ACCOUNT CANCELLED Sales person sold me card deceitfully Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 5-10 days Pass Unauthorized Activity C0041 3246303 317 GC-1550 US US Business Banking AAC AAC Complaint General Complaint & Inquiry CFPB Pending 07/20/16 08/20/16 09/20/16 August 07/08/05 System Age Business Lending East 100000000000000 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Unresolved Review Completed Unauthorized Activity W0034 3246306 318 GC-1551 US US Consumer Banking CCS CCS Complaint Priority Complaint Facebook Resolved-Completed 06/13/16 07/13/16 08/13/16 July 07/08/05 08/14/16 Fulfillment Handicap Credit Card Center 100000000000000 A PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Misleading information W0026 3246307 319 GC-1552 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Merchant Open 04/17/01 02/04/17 03/04/17 February 07/09/05 03/05/17 Non Company Error National Origin Credit Card West 100000000000000 C LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Unauthorized Activity W0037 3246309 320 GC-1553 US US Business Banking ENR ENR Complaint Priority Complaint Additional Pending 01/16/11 12/01/16 01/01/17 December 07/08/05 System Other Business Lending West 100000000000000 D TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 Unresolved Review Completed Unauthorized Activity E0007 3246311 321 GC-1554 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Applicant Resolved-Completed 04/21/17 05/21/17 06/21/17 May 07/09/05 06/22/17 Non Company Error Other Merchant Services Center 100000000000000 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 5-10 days Pass Unauthorized Activity W0036 3246312 322 GC-1555 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Open 02/16/04 05/02/16 06/02/16 May 07/08/05 06/03/16 Customer Service Age Checking Center 100000000000000 F CONFUSION CUSTOMER I was cheated by company Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Misleading information C0045 3246313 323 GC-1556 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Pending 09/17/08 09/09/17 10/09/17 September 07/09/05 Fulfillment Handicap Checking Center 100000000000000 G DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 Unresolved Pass Inappropriate Sales Tactics E0023 3246314 324 GC-1557 US US Consumer Banking DCM DCM Complaint Priority Complaint CFPB Resolved-Completed 11/16/08 09/11/16 10/11/16 September 07/08/05 10/12/16 Non Company Error National Origin Credit Card Center 100000000000000 H PRIVACY TERMS I was misrepresented There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 5-10 days Review Completed Manipulation of sales C0042 3246315 325 GC-1558 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Pending 10/15/17 11/15/17 12/15/17 November 07/09/05 System Other Credit Card West 100000000000000 I LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 Unresolved Follow Up Unauthorized Activity E0011 3246316 326 GC-1559 US US Business Banking FIS FIS Complaint Priority Complaint Merchant Open 02/17/03 04/02/17 05/02/17 April 07/09/05 05/03/17 Procedures Age Business Lending East 100000000000000 J TRAVEL DISPUTE REPRESENTATIVE Sales person sold me card deceitfully Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 3-5 days Follow Up Manipulation of sales E0010 3246317 327 GC-1560 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Additional Pending 06/23/16 07/23/16 08/23/16 July 07/08/05 Customer Service Handicap Merchant Services East 100000000000000 A TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 Unresolved Likely SP Inappropriate Sales Tactics E0011 3246318 328 GC-1561 US US Consumer Banking CCS CCS Complaint Priority Complaint Additional Resolved-Completed 06/17/16 07/17/16 08/17/16 July 07/08/05 08/18/16 Fulfillment National Origin Checking East 100000000000000 A ACCOUNT MAINTENANCE ANONYMOUS Company lied Clarification was provided Yes Yes Yes Yes Yes Yes Branch No Negative 0.700570926 10+ days Follow Up Misleading information E0002 3246319 329 GC-1562 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Applicant Open 07/19/16 08/19/16 09/19/16 August 07/08/05 09/20/16 Non Company Error Other Checking East 100000000000000 C CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 3-5 days Likely SP Misleading information C0042 3246320 330 GC-1563 US US Consumer Banking ENR ENR Complaint Priority Complaint Attorney Pending 03/21/17 04/21/17 05/21/17 April 07/09/05 System Age Credit Card Center 100000000000000 D DISSATISFACTION ATM RELATED Statement charged my illegally Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 Unresolved Pass Misleading information E0024 3246322 331 GC-1564 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Carmember Resolved-Completed 01/31/17 02/28/17 03/31/17 February 07/09/05 04/01/17 Procedures Handicap Merchant Services West 100000000000000 E PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Under 3 days Review Completed Inappropriate Sales Tactics W0029 3246324 332 GC-1565 US US Business Banking AAC AAC Complaint Priority Complaint CFPB Open 02/17/09 10/02/17 11/02/17 October 07/09/05 11/03/17 Customer Service National Origin Merchant Services Center 100000000000000 F LEGAL COLLECTIONS BOOKING ERROR I was cheated by company Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Inappropriate Sales Tactics W0026 3246325 333 GC-1566 US US Consumer Banking TSC TSC Complaint General Complaint & Inquiry Facebook Pending 06/22/17 07/22/17 08/22/17 July 07/09/05 Fulfillment Other Credit Card West 100000000000000 G TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 Unresolved Follow Up Manipulation of sales W0029 3246328 334 GC-1567 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Resolved-Completed 08/27/17 09/27/17 10/27/17 September 07/09/05 10/28/17 Non Company Error Age Checking Center 100000000000000 H ACCOUNT MAINTENANCE COST I was cheated by company Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 3-5 days Likely SP Inappropriate Sales Tactics C0041 3246329 335 GC-1568 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Additional Open 06/16/10 11/06/16 12/06/16 November 07/08/05 12/07/16 System Handicap Checking East 100000000000000 I CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Misleading information E0002 3246331 336 GC-1569 US US Business Banking DCM DCM Complaint Priority Complaint Applicant Pending 10/16/02 03/10/16 04/10/16 March 07/08/05 Procedures National Origin Business Lending West 100000000000000 J DISSATISFACTION REBATE I was cheated by company Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Unresolved Review Completed Inappropriate Sales Tactics E0024 3246334 337 GC-1570 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Attorney Resolved-Completed 03/17/01 02/03/17 03/03/17 February 07/09/05 03/04/17 Customer Service Other Credit Card East 100000000000000 A PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Inappropriate Sales Tactics C0043 3246336 338 GC-1571 US US Business Banking FIS FIS Complaint Priority Complaint Carmember Open 12/16/06 07/12/16 08/12/16 July 07/08/05 08/13/16 Fulfillment Age Business Lending Center 100000000000000 C LEGAL COLLECTIONS STATEMENT CONTENT I was cheated by company Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Inappropriate Sales Tactics E0022 3246338 339 GC-1572 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry CFPB Pending 03/14/16 04/14/16 05/14/16 April 07/08/05 Non Company Error Handicap Credit Card West 100000000000000 D TRAVEL DISPUTE REPRESENTATIVE I was cheated by company Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 Unresolved Pass Unauthorized Activity W0039 3246339 340 GC-1573 US US Business Banking CCS CCS Complaint Priority Complaint Facebook Resolved-Completed 01/16/17 02/16/17 03/16/17 February 07/09/05 03/17/17 System National Origin Business Lending West 100000000000000 E ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 5-10 days Review Completed Unauthorized Activity E0022 3246343 341 GC-1574 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Merchant Open 05/24/16 06/24/16 07/24/16 June 07/08/05 07/25/16 Procedures Other Credit Card West 100000000000000 F CONFUSION ACCOUNT CANCELLED Company lied Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Manipulation of sales C0043 3246344 342 GC-1575 US US Consumer Banking ENR ENR Complaint Priority Complaint Additional Pending 07/31/17 08/31/17 09/30/17 August 07/09/05 Customer Service Age Credit Card West 100000000000000 G DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Unauthorized Activity E0007 3246345 343 GC-1576 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Applicant Resolved-Completed 01/31/17 02/28/17 03/31/17 February 07/09/05 04/01/17 Fulfillment Handicap Credit Card East 100000000000000 H PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 10+ days Review Completed Inappropriate Sales Tactics W0026 3246347 344 GC-1577 US US Business Banking AAC AAC Complaint Priority Complaint Attorney Resolved-Completed 11/19/16 12/19/16 01/19/17 December 07/08/05 01/20/17 Non Company Error National Origin Merchant Services Center 100000000000000 I LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 3-5 days Review Needed Manipulation of sales C0045 3246348 345 GC-1578 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Carmember Open 01/16/09 10/01/16 11/01/16 October 07/08/05 11/02/16 System Other Merchant Services East 100000000000000 J TRAVEL DISPUTE CLAIMS Company lied Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Unauthorized Activity E0017 3246351 346 GC-1579 US US Consumer Banking DCM DCM Complaint Priority Complaint CFPB Pending 01/21/16 02/21/16 03/21/16 February 07/08/05 Procedures Age Checking East 100000000000000 A ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Unresolved Pass Misleading information C0043 3246357 347 GC-1580 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Resolved-Completed 05/15/16 06/15/16 07/15/16 June 07/08/05 07/16/16 Customer Service Handicap Checking Center 100000000000000 C CONFUSION CUSTOMER Statement charged my illegally Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Unauthorized Activity E0021 3246358 348 GC-1581 US US Consumer Banking FIS FIS Complaint Priority Complaint Merchant Resolved-Completed 10/20/17 11/20/17 12/20/17 November 07/09/05 12/21/17 Fulfillment National Origin Checking East 100000000000000 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 3-5 days Review Needed Unauthorized Activity C0043 3246360 349 GC-1582 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Additional Open 10/16/04 05/10/16 06/10/16 May 07/08/05 06/11/16 Non Company Error Other Business Lending East 100000000000000 E PRIVACY TERMS I was cheated by company There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Unauthorized Activity E0018 3246361 350 GC-1583 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Pending 08/16/03 04/08/16 05/08/16 April 07/08/05 System Age Checking West 100000000000000 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Unresolved Pass Manipulation of sales W0027 3246363 351 GC-1584 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Attorney Resolved-Completed 07/20/16 08/20/16 09/20/16 August 07/08/05 09/21/16 Procedures Handicap Merchant Services West 100000000000000 G TRAVEL DISPUTE REPRESENTATIVE I was misrepresented Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Manipulation of sales W0039 3246368 352 GC-1585 US US Consumer Banking ENR ENR Complaint Priority Complaint Carmember Open 07/17/08 09/07/17 10/07/17 September 07/09/05 10/08/17 Fulfillment National Origin Credit Card East 100000000000000 H ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Misleading information C0043 3246369 353 GC-1586 US US Business Banking FIS FIS Complaint General Complaint & Inquiry CFPB Pending 03/16/17 04/16/17 05/16/17 April 07/09/05 Non Company Error Other Business Lending West 100000000000000 I CONFUSION ACCOUNT CANCELLED Sales person sold me card deceitfully Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 Unresolved Pass Inappropriate Sales Tactics E0005 3246370 354 GC-1587 US US Business Banking AAC AAC Complaint Priority Complaint Facebook Resolved-Completed 06/21/16 07/21/16 08/21/16 July 07/08/05 08/22/16 System Age Merchant Services West 100000000000000 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Under 3 days Review Completed Unauthorized Activity E0012 3246371 355 GC-1588 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Merchant Open 02/19/17 03/19/17 04/19/17 March 07/09/05 04/20/17 Fulfillment Handicap Checking East 100000000000000 A PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Inappropriate Sales Tactics W0029 3246374 356 GC-1589 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Pending 04/22/17 05/22/17 06/22/17 May 07/09/05 Non Company Error National Origin Checking West 100000000000000 C LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 Unresolved Pass Manipulation of sales W0039 3246375 357 GC-1590 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Applicant Resolved-Completed 10/24/17 11/24/17 12/24/17 November 07/09/05 12/25/17 System Other Checking East 100000000000000 D TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 3-5 days Review Completed Manipulation of sales C0045 3246376 358 GC-1591 US US Business Banking FIS FIS Complaint Priority Complaint Attorney Open 05/24/17 06/24/17 07/24/17 June 07/09/05 07/25/17 Non Company Error National Origin Business Lending Center 100000000000000 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 5-10 days Pass Unauthorized Activity E0002 3246380 359 GC-1592 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Carmember Pending 02/22/16 03/22/16 04/22/16 March 07/08/05 System Other Checking Center 100000000000000 F CONFUSION CUSTOMER I was cheated by company Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 Unresolved Pass Misleading information W0031 3246381 360 GC-1593 US US Consumer Banking CCS CCS Complaint Priority Complaint CFPB Open 04/23/16 05/23/16 06/23/16 May 07/08/05 06/24/16 Procedures Age Checking East 100000000000000 G DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 3-5 days Pass Misleading information E0005 3246383 361 GC-1594 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Facebook Pending 10/14/16 11/14/16 12/14/16 November 07/08/05 Customer Service Handicap Credit Card Center 100000000000000 H PRIVACY TERMS I was misrepresented There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 Unresolved Review Completed Inappropriate Sales Tactics C0042 3246387 362 GC-1595 US US Consumer Banking ENR ENR Complaint Priority Complaint Merchant Resolved-Completed 10/14/16 11/14/16 12/14/16 November 07/08/05 12/15/16 Fulfillment National Origin Checking East 100000000000000 I LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Unauthorized Activity C0045 3246388 363 GC-1596 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Additional Open 09/25/16 10/25/16 11/25/16 October 07/08/05 11/26/16 Non Company Error Other Checking East 100000000000000 J TRAVEL DISPUTE REPRESENTATIVE Sales person sold me card deceitfully Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 3-5 days Follow Up Unauthorized Activity E0010 3246389 364 GC-1597 US US Consumer Banking AAC AAC Complaint Priority Complaint Cardmember Basic Pending 08/31/17 09/30/17 10/31/17 September 07/09/05 System Age Credit Card Center 100000000000000 A TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 Unresolved Likely SP Misleading information W0027 3246391 365 GC-1598 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Additional Resolved-Completed 10/29/16 11/29/16 12/29/16 November 07/08/05 12/30/16 Procedures Handicap Checking West 100000000000000 C CONFUSION ACCOUNT CANCELLED Company lied Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 3-5 days Likely SP Misleading information W0028 3246392 366 GC-1599 US US Business Banking DCM DCM Complaint Priority Complaint Applicant Open 06/19/16 07/19/16 08/19/16 July 07/08/05 08/20/16 Customer Service National Origin Business Lending West 100000000000000 D DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 5-10 days Pass Unauthorized Activity W0029 3246394 367 GC-1600 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Attorney Pending 03/17/17 04/17/17 05/17/17 April 07/09/05 Fulfillment Other Business Lending East 100000000000000 E PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Unresolved Review Completed Manipulation of sales W0028 3246395 368 GC-1601 US US Business Banking FIS FIS Complaint Priority Complaint Carmember Resolved-Completed 02/22/16 03/22/16 04/22/16 March 07/08/05 04/23/16 Non Company Error Age Business Lending West 100000000000000 F LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Manipulation of sales E0003 3246397 369 GC-1602 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry CFPB Open 05/30/17 06/30/17 07/31/17 June 07/09/05 08/01/17 System Handicap Checking East 100000000000000 G TRAVEL DISPUTE CLAIMS I was cheated by company Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 10+ days Follow Up Misleading information C0042 3246399 370 GC-1603 US US Consumer Banking TSC TSC Complaint Priority Complaint Facebook Pending 08/16/05 06/08/16 07/08/16 June 07/08/05 Procedures National Origin Credit Card East 100000000000000 H ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 Unresolved Likely SP Unauthorized Activity E0011 3246400 371 GC-1604 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Merchant Resolved-Completed 05/15/17 06/15/17 07/15/17 June 07/09/05 07/16/17 Customer Service Other Business Lending East 100000000000000 I CONFUSION CUSTOMER I was cheated by company Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Unauthorized Activity C0045 3246402 372 GC-1605 US US Business Banking CCS CCS Complaint Priority Complaint Additional Open 07/21/17 08/21/17 09/21/17 August 07/09/05 09/22/17 Fulfillment Age Merchant Services East 100000000000000 J DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Under 3 days Review Completed Misleading information E0012 3246405 373 GC-1606 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Applicant Pending 10/16/02 03/10/16 04/10/16 March 07/08/05 Non Company Error Handicap Business Lending Center 100000000000000 A PRIVACY TERMS I was cheated by company There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Inappropriate Sales Tactics C0042 3246407 374 GC-1607 US US Consumer Banking ENR ENR Complaint Priority Complaint Attorney Resolved-Completed 01/15/16 02/15/16 03/15/16 February 07/08/05 03/16/16 System National Origin Credit Card Center 100000000000000 C LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Inappropriate Sales Tactics E0016 3246409 375 GC-1608 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Carmember Open 01/31/17 02/28/17 03/31/17 February 07/09/05 04/01/17 Procedures Other Credit Card West 100000000000000 D TRAVEL DISPUTE REPRESENTATIVE I was cheated by company Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Inappropriate Sales Tactics C0045 3246412 376 GC-1609 US US Business Banking AAC AAC Complaint Priority Complaint CFPB Pending 08/17/16 09/17/16 10/17/16 September 07/08/05 Customer Service Age Business Lending East 100000000000000 E ACCOUNT MAINTENANCE ANONYMOUS I was cheated by company Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 Unresolved Review Completed Inappropriate Sales Tactics W0035 3246414 377 GC-1610 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Facebook Resolved-Completed 05/17/04 05/05/17 06/05/17 May 07/09/05 06/06/17 Fulfillment Handicap Merchant Services East 100000000000000 F CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Unauthorized Activity W0037 3246415 378 GC-1611 US US Business Banking DCM DCM Complaint Priority Complaint Merchant Resolved-Completed 11/17/03 04/11/17 05/11/17 April 07/09/05 05/12/17 Non Company Error National Origin Business Lending East 100000000000000 G DISSATISFACTION ATM RELATED Company lied Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Manipulation of sales E0001 3246416 379 GC-1612 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Additional Open 05/29/16 06/29/16 07/29/16 June 07/08/05 07/30/16 System Other Business Lending East 100000000000000 H PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 10+ days Review Completed Unauthorized Activity C0044 3246417 380 GC-1613 US US Consumer Banking FIS FIS Complaint Priority Complaint Applicant Pending 02/15/16 03/15/16 04/15/16 March 07/08/05 Procedures Age Checking West 100000000000000 I LEGAL COLLECTIONS BOOKING ERROR Statement charged my illegally Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 Unresolved Review Needed Unauthorized Activity W0031 3246420 381 GC-1614 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Attorney Resolved-Completed 10/17/05 06/10/17 07/10/17 June 07/09/05 07/11/17 Customer Service Handicap Business Lending East 100000000000000 J TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Manipulation of sales E0020 3246421 382 GC-1615 US US Consumer Banking CCS CCS Complaint Priority Complaint Carmember Resolved-Completed 09/16/08 09/09/16 10/09/16 September 07/08/05 10/10/16 Fulfillment National Origin Checking West 100000000000000 A ACCOUNT MAINTENANCE COST Company lied Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Manipulation of sales W0035 3246423 383 GC-1616 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry CFPB Open 02/18/16 03/18/16 04/18/16 March 07/08/05 04/19/16 Non Company Error Other Checking Center 100000000000000 C CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Unauthorized Activity E0017 3246426 384 GC-1617 US US Consumer Banking ENR ENR Complaint Priority Complaint Facebook Pending 04/27/17 05/27/17 06/27/17 May 07/09/05 System Age Checking Center 100000000000000 D DISSATISFACTION REBATE Statement charged my illegally Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 Unresolved Review Needed Unauthorized Activity E0004 3246428 385 GC-1618 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Merchant Resolved-Completed 03/21/17 04/21/17 05/21/17 April 07/09/05 05/22/17 Procedures Handicap Credit Card West 100000000000000 E PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Inappropriate Sales Tactics E0006 3246429 386 GC-1619 US US Consumer Banking AAC AAC Complaint Priority Complaint Additional Open 11/30/16 12/31/16 01/31/17 December 07/08/05 02/01/17 Fulfillment National Origin Credit Card East 100000000000000 F LEGAL COLLECTIONS STATEMENT CONTENT I was cheated by company Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Under 3 days Pass Manipulation of sales E0012 3246431 387 GC-1620 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Applicant Pending 08/26/17 09/26/17 10/26/17 September 07/09/05 Non Company Error Other Credit Card Center 100000000000000 G TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Inappropriate Sales Tactics E0003 3246101 388 GC-1621 US US Consumer Banking DCM DCM Complaint Priority Complaint Attorney Resolved-Completed 12/22/16 01/22/17 02/22/17 January 07/09/05 02/23/17 System Age Checking Center 100000000000000 H ACCOUNT MAINTENANCE ANONYMOUS I was misrepresented Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Misleading information E0009 3246102 389 GC-1622 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Carmember Open 03/20/17 04/20/17 05/20/17 April 07/09/05 05/21/17 Fulfillment Handicap Merchant Services West 100000000000000 I CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 5-10 days Pass Manipulation of sales E0016 3246104 390 GC-1623 US US Consumer Banking FIS FIS Complaint Priority Complaint CFPB Pending 07/16/16 08/16/16 09/16/16 August 07/08/05 Non Company Error National Origin Credit Card West 100000000000000 J DISSATISFACTION ATM RELATED Sales person sold me card deceitfully Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Unresolved Review Completed Manipulation of sales C0043 3246108 391 GC-1624 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Facebook Resolved-Completed 01/21/17 02/21/17 03/21/17 February 07/09/05 03/22/17 System Other Checking East 100000000000000 A PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Manipulation of sales E0015 3246109 392 GC-1625 US US Consumer Banking CCS CCS Complaint Priority Complaint Merchant Open 05/16/06 07/05/16 08/05/16 July 07/08/05 08/06/16 Non Company Error Other Checking East 100000000000000 C LEGAL COLLECTIONS BOOKING ERROR Company lied Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Unauthorized Activity E0015 3246110 393 GC-1626 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Additional Pending 09/25/16 10/25/16 11/25/16 October 07/08/05 Customer Service Age Business Lending East 100000000000000 D TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 Unresolved Review Completed Manipulation of sales E0018 3246111 394 GC-1627 US US Consumer Banking ENR ENR Complaint Priority Complaint Applicant Resolved-Completed 06/25/16 07/25/16 08/25/16 July 07/08/05 08/26/16 Fulfillment Handicap Checking East 100000000000000 E ACCOUNT MAINTENANCE COST Statement charged my illegally Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 5-10 days Pass Manipulation of sales C0042 3246113 395 GC-1628 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Attorney Pending 08/29/17 09/29/17 10/29/17 September 07/09/05 Non Company Error National Origin Business Lending East 100000000000000 F CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 Unresolved Pass Manipulation of sales W0035 3246114 396 GC-1629 US US Business Banking AAC AAC Complaint Priority Complaint Carmember Open 09/25/17 10/25/17 11/25/17 October 07/09/05 11/26/17 System Other Merchant Services East 100000000000000 G DISSATISFACTION REBATE I was cheated by company Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 3-5 days Pass Inappropriate Sales Tactics W0027 3246116 397 GC-1630 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry CFPB Pending 07/17/08 09/07/17 10/07/17 September 07/09/05 Procedures Age Checking East 100000000000000 H PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 Unresolved Review Completed Manipulation of sales E0017 3246119 398 GC-1631 US US Consumer Banking DCM DCM Complaint Priority Complaint Facebook Resolved-Completed 06/16/09 10/06/16 11/06/16 October 07/08/05 11/07/16 Customer Service Handicap Checking East 100000000000000 I LEGAL COLLECTIONS STATEMENT CONTENT I was misrepresented Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Misleading information E0006 3246123 399 GC-1632 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Merchant Open 09/16/07 08/09/16 09/09/16 August 07/08/05 09/10/16 Fulfillment National Origin Checking East 100000000000000 J TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 3-5 days Follow Up Misleading information W0031 3246124 400 GC-1633 US US Consumer Banking FIS FIS Complaint Priority Complaint Additional Pending 02/23/16 03/23/16 04/23/16 March 07/08/05 Non Company Error Other Credit Card Center 100000000000000 A TRAVEL DISPUTE REPRESENTATIVE Sales person sold me card deceitfully Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 Unresolved Likely SP Misleading information E0009 3246128 401 GC-1634 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Resolved-Completed 03/17/08 09/03/17 10/03/17 September 07/09/05 10/04/17 System Age Checking West 100000000000000 A ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes Yes Yes Yes Branch No Negative 0.700570926 10+ days Follow Up Unauthorized Activity C0044 3246129 402 GC-1635 US US Business Banking CCS CCS Complaint Priority Complaint Applicant Open 04/28/16 05/28/16 06/28/16 May 07/08/05 06/29/16 Procedures Handicap Business Lending West 100000000000000 C CONFUSION ACCOUNT CANCELLED Company lied Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 3-5 days Likely SP Misleading information E0003 3246130 403 GC-1636 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Attorney Pending 06/17/10 11/06/17 12/06/17 November 07/09/05 Customer Service National Origin Business Lending Center 100000000000000 D DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 Unresolved Pass Inappropriate Sales Tactics C0042 3246133 404 GC-1637 US US Business Banking ENR ENR Complaint Priority Complaint Carmember Resolved-Completed 09/28/16 10/28/16 11/28/16 October 07/08/05 11/29/16 Fulfillment Other Business Lending East 100000000000000 E PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Under 3 days Review Completed Unauthorized Activity E0016 3246134 405 GC-1638 US US Business Banking FIS FIS Complaint General Complaint & Inquiry CFPB Open 08/24/16 09/24/16 10/24/16 September 07/08/05 10/25/16 Non Company Error Age Business Lending East 100000000000000 F LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Unauthorized Activity E0002 3246137 406 GC-1639 US US Consumer Banking AAC AAC Complaint Priority Complaint Facebook Pending 07/24/16 08/24/16 09/24/16 August 07/08/05 System Handicap Credit Card Center 100000000000000 G TRAVEL DISPUTE CLAIMS I was cheated by company Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 Unresolved Follow Up Inappropriate Sales Tactics E0006 3246138 407 GC-1640 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Merchant Resolved-Completed 03/17/10 11/03/17 12/03/17 November 07/09/05 12/04/17 Procedures National Origin Business Lending East 100000000000000 H ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 3-5 days Likely SP Manipulation of sales W0040 3246139 408 GC-1641 US US Consumer Banking CCS CCS Complaint Priority Complaint Additional Open 09/19/16 10/19/16 11/19/16 October 07/08/05 11/20/16 Customer Service Other Credit Card East 100000000000000 I CONFUSION CUSTOMER I was cheated by company Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Inappropriate Sales Tactics E0019 3246142 409 GC-1642 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Applicant Pending 04/17/01 02/04/17 03/04/17 February 07/09/05 Fulfillment Age Credit Card Center 100000000000000 J DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Unresolved Review Completed Misleading information E0002 3246143 410 GC-1643 US US Business Banking ENR ENR Complaint Priority Complaint Attorney Resolved-Completed 02/18/16 03/18/16 04/18/16 March 07/08/05 04/19/16 Non Company Error Handicap Business Lending East 100000000000000 A PRIVACY TERMS I was cheated by company There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Misleading information C0041 3246145 411 GC-1644 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Carmember Open 08/30/16 09/30/16 10/31/16 September 07/08/05 11/01/16 System National Origin Credit Card East 100000000000000 C LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Manipulation of sales W0037 3246146 412 GC-1645 US US Business Banking AAC AAC Complaint Priority Complaint CFPB Pending 04/16/08 09/04/16 10/04/16 September 07/08/05 Procedures Other Business Lending East 100000000000000 D TRAVEL DISPUTE REPRESENTATIVE I was cheated by company Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 Unresolved Pass Misleading information E0005 3246147 413 GC-1646 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Facebook Resolved-Completed 09/20/17 10/20/17 11/20/17 October 07/09/05 11/21/17 Customer Service Age Business Lending West 100000000000000 E ACCOUNT MAINTENANCE ANONYMOUS I was cheated by company Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 5-10 days Review Completed Unauthorized Activity E0023 3246151 414 GC-1647 US US Business Banking DCM DCM Complaint Priority Complaint Merchant Resolved-Completed 08/25/17 09/25/17 10/25/17 September 07/09/05 10/26/17 Fulfillment Handicap Business Lending East 100000000000000 F CONFUSION ACCOUNT CANCELLED I was cheated by company Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Inappropriate Sales Tactics W0028 3246152 415 GC-1648 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Additional Open 03/21/17 04/21/17 05/21/17 April 07/09/05 05/22/17 Non Company Error National Origin Credit Card West 100000000000000 G DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Misleading information E0022 3246153 416 GC-1649 US US Business Banking FIS FIS Complaint Priority Complaint Applicant Pending 01/16/05 06/01/16 07/01/16 June 07/08/05 System Other Merchant Services West 100000000000000 H PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 Unresolved Review Completed Unauthorized Activity E0018 3246154 417 GC-1650 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Attorney Resolved-Completed 05/17/01 02/05/17 03/05/17 February 07/09/05 03/06/17 Procedures Age Business Lending East 100000000000000 I LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 3-5 days Review Needed Unauthorized Activity E0005 3246155 418 GC-1651 US US Consumer Banking CCS CCS Complaint Priority Complaint Carmember Resolved-Completed 06/17/01 02/06/17 03/06/17 February 07/09/05 03/07/17 Customer Service Handicap Credit Card Center 100000000000000 J TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Unauthorized Activity C0043 3246157 419 GC-1652 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry CFPB Open 04/17/10 11/04/17 12/04/17 November 07/09/05 12/05/17 Fulfillment National Origin Credit Card Center 100000000000000 A ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Manipulation of sales C0045 3246163 420 GC-1653 US US Consumer Banking ENR ENR Complaint Priority Complaint Facebook Pending 04/17/09 10/04/17 11/04/17 October 07/09/05 Non Company Error Other Checking Center 100000000000000 C CONFUSION CUSTOMER Company lied Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Misleading information W0030 3246170 421 GC-1654 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Merchant Resolved-Completed 12/17/02 03/12/17 04/12/17 March 07/09/05 04/13/17 System Age Checking Center 100000000000000 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 3-5 days Review Needed Misleading information E0007 3246171 422 GC-1655 US US Business Banking AAC AAC Complaint Priority Complaint Additional Open 03/17/09 10/03/17 11/03/17 October 07/09/05 11/04/17 Procedures Handicap Merchant Services West 100000000000000 E PRIVACY TERMS Statement charged my illegally There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Unauthorized Activity W0032 3246173 423 GC-1656 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Applicant Pending 12/30/16 01/30/17 02/28/17 January 07/09/05 Fulfillment National Origin Checking West 100000000000000 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Unresolved Pass Unauthorized Activity C0041 3246175 424 GC-1657 US US Business Banking DCM DCM Complaint Priority Complaint Attorney Resolved-Completed 03/16/03 04/03/16 05/03/16 April 07/08/05 05/04/16 Non Company Error Other Merchant Services East 100000000000000 G TRAVEL DISPUTE REPRESENTATIVE I was cheated by company Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Unauthorized Activity E0018 3246176 425 GC-1658 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Carmember Open 06/16/03 04/06/16 05/06/16 April 07/08/05 05/07/16 System Age Checking East 100000000000000 H ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Unauthorized Activity E0021 3246177 426 GC-1659 US US Business Banking FIS FIS Complaint Priority Complaint CFPB Pending 05/16/10 11/05/16 12/05/16 November 07/08/05 Fulfillment Handicap Business Lending East 100000000000000 I CONFUSION ACCOUNT CANCELLED I was misrepresented Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 Unresolved Pass Misleading information E0017 3246178 427 GC-1660 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Facebook Resolved-Completed 06/29/17 07/29/17 08/29/17 July 07/09/05 08/30/17 Non Company Error National Origin Business Lending Center 100000000000000 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Under 3 days Review Completed Manipulation of sales E0006 3246179 428 GC-1661 US US Business Banking CCS CCS Complaint Priority Complaint Merchant Open 09/16/03 04/09/16 05/09/16 April 07/08/05 05/10/16 System Other Merchant Services East 100000000000000 A PRIVACY BILLING ODDER Sales person sold me card deceitfully There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Unauthorized Activity E0011 3246180 429 GC-1662 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Additional Pending 08/29/17 09/29/17 10/29/17 September 07/09/05 Customer Service Age Merchant Services East 100000000000000 C LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 Unresolved Pass Unauthorized Activity E0021 3246181 430 GC-1663 US US Consumer Banking ENR ENR Complaint Priority Complaint Applicant Open 04/22/16 05/22/16 06/22/16 May 07/08/05 06/23/16 Fulfillment Handicap Checking East 100000000000000 D TRAVEL DISPUTE CLAIMS Company lied Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 3-5 days Review Completed Unauthorized Activity W0036 3246183 431 GC-1664 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Attorney Pending 06/21/17 07/21/17 08/21/17 July 07/09/05 Non Company Error National Origin Credit Card East 100000000000000 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 Unresolved Pass Unauthorized Activity C0042 3246184 432 GC-1665 US US Consumer Banking AAC AAC Complaint Priority Complaint Carmember Resolved-Completed 09/19/16 10/19/16 11/19/16 October 07/08/05 11/20/16 System Other Checking Center 100000000000000 F CONFUSION CUSTOMER Statement charged my illegally Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Manipulation of sales E0019 3246185 433 GC-1666 US US Business Banking CCS CCS Complaint General Complaint & Inquiry CFPB Open 05/22/16 06/22/16 07/22/16 June 07/08/05 07/23/16 Procedures Age Business Lending Center 100000000000000 G DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 3-5 days Pass Unauthorized Activity W0039 3246186 434 GC-1667 US US Business Banking DCM DCM Complaint Priority Complaint Facebook Pending 03/17/01 02/03/17 03/03/17 February 07/09/05 Customer Service Handicap Business Lending West 100000000000000 H PRIVACY TERMS I was cheated by company There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 Unresolved Review Completed Misleading information E0013 3246188 435 GC-1668 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Merchant Resolved-Completed 06/14/16 07/14/16 08/14/16 July 07/08/05 08/15/16 Fulfillment National Origin Credit Card East 100000000000000 I LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Inappropriate Sales Tactics E0008 3246189 436 GC-1669 US US Consumer Banking FIS FIS Complaint Priority Complaint Additional Open 11/16/11 12/11/16 01/11/17 December 07/08/05 01/12/17 Non Company Error Other Credit Card West 100000000000000 J TRAVEL DISPUTE REPRESENTATIVE I was misrepresented Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 3-5 days Follow Up Inappropriate Sales Tactics E0023 3246191 437 GC-1670 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Pending 02/16/06 07/02/16 08/02/16 July 07/08/05 System Age Credit Card West 100000000000000 A TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 Unresolved Likely SP Unauthorized Activity E0001 3246194 438 GC-1671 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Resolved-Completed 07/23/16 08/23/16 09/23/16 August 07/08/05 09/24/16 Procedures Handicap Checking Center 100000000000000 A ACCOUNT MAINTENANCE ANONYMOUS Sales person sold me card deceitfully Clarification was provided Yes Yes Yes Yes Yes Yes Branch No Negative 0.700570926 10+ days Follow Up Manipulation of sales E0004 3246195 439 GC-1672 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Attorney Open 09/30/17 10/31/17 11/30/17 October 07/09/05 12/01/17 Customer Service National Origin Business Lending West 100000000000000 C CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 3-5 days Likely SP Inappropriate Sales Tactics W0039 3246198 440 GC-1673 US US Business Banking ENR ENR Complaint Priority Complaint Carmember Pending 04/30/17 05/31/17 06/30/17 May 07/09/05 Fulfillment Other Business Lending East 100000000000000 D DISSATISFACTION ATM RELATED Company lied Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 Unresolved Pass Misleading information E0013 3246199 441 GC-1674 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry CFPB Resolved-Completed 12/20/16 01/20/17 02/20/17 January 07/09/05 02/21/17 Non Company Error Age Credit Card East 100000000000000 E PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Under 3 days Review Completed Misleading information E0003 3246200 442 GC-1675 US US Consumer Banking AAC AAC Complaint Priority Complaint Facebook Open 02/20/16 03/20/16 04/20/16 March 07/08/05 04/21/16 System Handicap Checking East 100000000000000 F LEGAL COLLECTIONS BOOKING ERROR Statement charged my illegally Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Inappropriate Sales Tactics E0017 3246201 443 GC-1676 US US Consumer Banking TSC TSC Complaint General Complaint & Inquiry Merchant Pending 11/16/03 04/11/16 05/11/16 April 07/08/05 Procedures National Origin Checking East 100000000000000 G TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 Unresolved Follow Up Unauthorized Activity W0035 3246206 444 GC-1677 US US Business Banking AAC AAC Complaint Priority Complaint Additional Resolved-Completed 09/26/17 10/26/17 11/26/17 October 07/09/05 11/27/17 Customer Service Other Business Lending East 100000000000000 H ACCOUNT MAINTENANCE COST I was cheated by company Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 3-5 days Likely SP Unauthorized Activity E0007 3246207 445 GC-1678 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Applicant Open 08/17/08 09/08/17 10/08/17 September 07/09/05 10/09/17 Fulfillment Age Business Lending West 100000000000000 I CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Manipulation of sales C0044 3246208 446 GC-1679 US US Business Banking DCM DCM Complaint Priority Complaint Attorney Pending 05/18/17 06/18/17 07/18/17 June 07/09/05 Non Company Error Handicap Business Lending West 100000000000000 J DISSATISFACTION REBATE I was cheated by company Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Unresolved Review Completed Unauthorized Activity C0042 3246210 447 GC-1680 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Carmember Resolved-Completed 04/17/16 05/17/16 06/17/16 May 07/08/05 06/18/16 System National Origin Merchant Services Center 100000000000000 A PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Inappropriate Sales Tactics W0032 3246211 448 GC-1681 US US Consumer Banking FIS FIS Complaint Priority Complaint CFPB Resolved-Completed 02/23/17 03/23/17 04/23/17 March 07/09/05 04/24/17 Procedures Other Checking East 100000000000000 C LEGAL COLLECTIONS STATEMENT CONTENT I was cheated by company Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Unauthorized Activity C0043 3246213 449 GC-1682 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Facebook Open 06/22/16 07/22/16 08/22/16 July 07/08/05 08/23/16 Customer Service Age Business Lending East 100000000000000 D TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Unauthorized Activity W0038 3246214 450 GC-1683 US US Consumer Banking CCS CCS Complaint Priority Complaint Merchant Pending 01/23/17 02/23/17 03/23/17 February 07/09/05 Fulfillment Handicap Checking East 100000000000000 E ACCOUNT MAINTENANCE ANONYMOUS I was cheated by company Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 Unresolved Review Completed Inappropriate Sales Tactics E0007 3246215 451 GC-1684 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Additional Resolved-Completed 08/16/09 10/08/16 11/08/16 October 07/08/05 11/09/16 Non Company Error National Origin Checking East 100000000000000 F CONFUSION ACCOUNT CANCELLED I was cheated by company Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Unauthorized Activity E0016 3246219 452 GC-1685 US US Business Banking ENR ENR Complaint Priority Complaint Applicant Resolved-Completed 10/17/07 08/10/17 09/10/17 August 07/09/05 09/11/17 System Other Merchant Services East 100000000000000 G DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Unauthorized Activity E0006 3246221 453 GC-1686 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Attorney Open 08/22/17 09/22/17 10/22/17 September 07/09/05 10/23/17 Procedures Age Checking West 100000000000000 H PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 10+ days Review Completed Misleading information W0035 3246222 454 GC-1687 US US Business Banking AAC AAC Complaint Priority Complaint Carmember Pending 03/19/16 04/19/16 05/19/16 April 07/08/05 Customer Service Handicap Business Lending West 100000000000000 I LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 Unresolved Review Needed Unauthorized Activity W0026 3246227 455 GC-1688 US US Business Banking CCS CCS Complaint General Complaint & Inquiry CFPB Resolved-Completed 06/17/10 11/06/17 12/06/17 November 07/09/05 12/07/17 Fulfillment National Origin Business Lending East 100000000000000 J TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Misleading information C0041 3246228 456 GC-1689 US US Business Banking DCM DCM Complaint Priority Complaint Facebook Open 02/17/02 03/02/17 04/02/17 March 07/09/05 04/03/17 Non Company Error Other Business Lending East 100000000000000 A ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Unauthorized Activity E0015 3246231 457 GC-1690 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Merchant Pending 02/17/09 10/02/17 11/02/17 October 07/09/05 System Age Merchant Services West 100000000000000 C CONFUSION CUSTOMER Company lied Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Unauthorized Activity W0034 3246235 458 GC-1691 US US Consumer Banking FIS FIS Complaint Priority Complaint Additional Resolved-Completed 05/13/17 06/13/17 07/13/17 June 07/09/05 07/14/17 Procedures Handicap Credit Card East 100000000000000 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 3-5 days Review Needed Inappropriate Sales Tactics E0002 3246237 459 GC-1692 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Applicant Open 10/17/10 11/10/17 12/10/17 November 07/09/05 12/11/17 Fulfillment National Origin Merchant Services East 100000000000000 E PRIVACY TERMS Statement charged my illegally There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Manipulation of sales E0002 3246238 460 GC-1693 US US Consumer Banking CCS CCS Complaint Priority Complaint Attorney Pending 06/16/01 02/06/16 03/06/16 February 07/08/05 Non Company Error Other Credit Card East 100000000000000 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Unresolved Pass Unauthorized Activity W0028 3246240 461 GC-1694 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Carmember Resolved-Completed 03/17/03 04/03/17 05/03/17 April 07/09/05 05/04/17 System Age Checking West 100000000000000 G TRAVEL DISPUTE REPRESENTATIVE I was cheated by company Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Misleading information C0042 3246241 462 GC-1695 US US Consumer Banking ENR ENR Complaint Priority Complaint CFPB Open 01/16/11 12/01/16 01/01/17 December 07/08/05 01/02/17 Fulfillment Handicap Credit Card Center 100000000000000 H ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Inappropriate Sales Tactics E0004 3246243 463 GC-1696 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Facebook Pending 08/28/16 09/28/16 10/28/16 September 07/08/05 Non Company Error National Origin Merchant Services East 100000000000000 I CONFUSION ACCOUNT CANCELLED I was misrepresented Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 Unresolved Pass Unauthorized Activity E0017 3246245 464 GC-1697 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Resolved-Completed 03/29/16 04/29/16 05/29/16 April 07/08/05 05/30/16 System Other Credit Card Center 100000000000000 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Under 3 days Review Completed Unauthorized Activity W0027 3246246 465 GC-1698 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Additional Pending 09/14/16 10/14/16 11/14/16 October 07/08/05 Non Company Error Other Merchant Services East 100000000000000 A PRIVACY BILLING ODDER Sales person sold me card deceitfully There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Unauthorized Activity E0001 3246249 466 GC-1699 US US Business Banking DCM DCM Complaint Priority Complaint Applicant Open 03/18/17 04/18/17 05/18/17 April 07/09/05 05/19/17 Customer Service Age Merchant Services East 100000000000000 C LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Misleading information W0036 3246251 467 GC-1700 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Attorney Pending 08/16/16 09/16/16 10/16/16 September 07/08/05 Fulfillment Handicap Merchant Services East 100000000000000 D TRAVEL DISPUTE CLAIMS Company lied Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 Unresolved Review Completed Inappropriate Sales Tactics C0044 3246252 468 GC-1701 US US Consumer Banking FIS FIS Complaint Priority Complaint Carmember Resolved-Completed 04/17/17 05/17/17 06/17/17 May 07/09/05 06/18/17 Non Company Error National Origin Credit Card Center 100000000000000 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 5-10 days Pass Manipulation of sales E0023 3246255 469 GC-1702 US US Business Banking AAC AAC Complaint General Complaint & Inquiry CFPB Open 07/16/12 01/07/17 02/07/17 January 07/09/05 02/08/17 System Other Business Lending Center 100000000000000 F CONFUSION CUSTOMER Statement charged my illegally Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Unauthorized Activity C0043 3246256 470 GC-1703 US US Business Banking CCS CCS Complaint Priority Complaint Facebook Pending 01/17/10 11/01/17 12/01/17 November 07/09/05 Procedures Age Business Lending West 100000000000000 G DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 Unresolved Pass Misleading information E0005 3246258 471 GC-1704 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Merchant Resolved-Completed 10/25/16 11/25/16 12/25/16 November 07/08/05 12/26/16 Customer Service Handicap Checking East 100000000000000 H PRIVACY TERMS I was cheated by company There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 5-10 days Review Completed Manipulation of sales E0009 3246259 472 GC-1705 US US Business Banking ENR ENR Complaint Priority Complaint Additional Open 09/16/08 09/09/16 10/09/16 September 07/08/05 10/10/16 Fulfillment National Origin Business Lending West 100000000000000 I LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Misleading information E0010 3246261 473 GC-1706 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Additional Pending 11/17/10 11/11/17 12/11/17 November 07/09/05 Non Company Error Other Merchant Services East 100000000000000 J TRAVEL DISPUTE REPRESENTATIVE I was misrepresented Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 Unresolved Follow Up Unauthorized Activity E0003 3246264 474 GC-1707 US US Business Banking AAC AAC Complaint Priority Complaint Applicant Resolved-Completed 11/17/01 02/11/17 03/11/17 February 07/09/05 03/12/17 System Age Business Lending West 100000000000000 A TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 10+ days Likely SP Inappropriate Sales Tactics W0026 3246265 475 GC-1708 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Attorney Open 06/13/16 07/13/16 08/13/16 July 07/08/05 08/14/16 Procedures Handicap Merchant Services East 100000000000000 A ACCOUNT MAINTENANCE ANONYMOUS Sales person sold me card deceitfully Clarification was provided Yes Yes Yes Yes Yes Yes Branch No Negative 0.700570926 10+ days Follow Up Unauthorized Activity W0036 3246267 476 GC-1709 US US Business Banking DCM DCM Complaint Priority Complaint Carmember Pending 04/30/17 05/31/17 06/30/17 May 07/09/05 Customer Service National Origin Merchant Services West 100000000000000 C CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 Unresolved Likely SP Misleading information C0045 3246268 477 GC-1710 US US Business Banking ENR ENR Complaint General Complaint & Inquiry CFPB Resolved-Completed 05/16/12 01/05/17 02/05/17 January 07/09/05 02/06/17 Fulfillment Other Business Lending East 100000000000000 D DISSATISFACTION ATM RELATED Company lied Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 5-10 days Pass Misleading information W0033 3246272 478 GC-1711 US US Business Banking FIS FIS Complaint Priority Complaint Facebook Open 06/17/01 02/06/17 03/06/17 February 07/09/05 03/07/17 Non Company Error Age Merchant Services East 100000000000000 E PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Under 3 days Review Completed Unauthorized Activity C0044 3246275 479 GC-1712 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Merchant Pending 05/18/17 06/18/17 07/18/17 June 07/09/05 System Handicap Business Lending Center 100000000000000 F LEGAL COLLECTIONS BOOKING ERROR Statement charged my illegally Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Unauthorized Activity W0040 3246276 480 GC-1713 US US Business Banking AAC AAC Complaint Priority Complaint Additional Resolved-Completed 03/26/16 04/26/16 05/26/16 April 07/08/05 05/27/16 Procedures National Origin Business Lending West 100000000000000 G TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 10+ days Follow Up Misleading information E0017 3246278 481 GC-1714 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Applicant Open 11/20/16 12/20/16 01/20/17 December 07/08/05 01/21/17 Customer Service Other Business Lending West 100000000000000 H ACCOUNT MAINTENANCE COST I was cheated by company Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 3-5 days Likely SP Inappropriate Sales Tactics W0026 3246279 482 GC-1715 US US Consumer Banking DCM DCM Complaint Priority Complaint Attorney Pending 07/31/17 08/31/17 09/30/17 August 07/09/05 Fulfillment Age Credit Card East 100000000000000 I CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 Unresolved Pass Manipulation of sales C0041 3246280 483 GC-1716 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Carmember Resolved-Completed 02/17/10 11/02/17 12/02/17 November 07/09/05 12/03/17 Non Company Error Handicap Business Lending East 100000000000000 J DISSATISFACTION REBATE I was cheated by company Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Under 3 days Review Completed Unauthorized Activity E0023 3246281 484 GC-1717 US US Consumer Banking FIS FIS Complaint Priority Complaint CFPB Resolved-Completed 03/17/07 08/03/17 09/03/17 August 07/09/05 09/04/17 System National Origin Credit Card West 100000000000000 A PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Unauthorized Activity W0035 3246283 485 GC-1718 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Facebook Open 01/23/17 02/23/17 03/23/17 February 07/09/05 03/24/17 Procedures Other Checking East 100000000000000 C LEGAL COLLECTIONS STATEMENT CONTENT I was cheated by company Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Misleading information C0044 3246286 486 GC-1719 US US Consumer Banking CCS CCS Complaint Priority Complaint Merchant Pending 04/18/17 05/18/17 06/18/17 May 07/09/05 Customer Service Age Checking East 100000000000000 D TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 Unresolved Pass Unauthorized Activity W0028 3246287 487 GC-1720 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Additional Resolved-Completed 10/17/10 11/10/17 12/10/17 November 07/09/05 12/11/17 Fulfillment Handicap Business Lending East 100000000000000 E ACCOUNT MAINTENANCE ANONYMOUS I was cheated by company Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 5-10 days Review Completed Misleading information C0045 3246288 488 GC-1721 US US Consumer Banking ENR ENR Complaint Priority Complaint Applicant Resolved-Completed 03/17/05 06/03/17 07/03/17 June 07/09/05 07/04/17 Non Company Error National Origin Credit Card West 100000000000000 F CONFUSION ACCOUNT CANCELLED I was cheated by company Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Inappropriate Sales Tactics C0041 3246289 489 GC-1722 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Attorney Open 05/23/16 06/23/16 07/23/16 June 07/08/05 07/24/16 System Other Credit Card East 100000000000000 G DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Unauthorized Activity E0004 3246291 490 GC-1723 US US Consumer Banking AAC AAC Complaint Priority Complaint Carmember Pending 11/16/05 06/11/16 07/11/16 June 07/08/05 Procedures Age Credit Card West 100000000000000 H PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 Unresolved Review Completed Misleading information W0028 3246293 491 GC-1724 US US Business Banking CCS CCS Complaint General Complaint & Inquiry CFPB Resolved-Completed 03/13/16 04/13/16 05/13/16 April 07/08/05 05/14/16 Customer Service Handicap Business Lending West 100000000000000 I LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 3-5 days Review Needed Misleading information E0004 3246294 492 GC-1725 US US Consumer Banking DCM DCM Complaint Priority Complaint Facebook Open 09/20/16 10/20/16 11/20/16 October 07/08/05 11/21/16 Fulfillment National Origin Credit Card East 100000000000000 J TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Misleading information W0027 3246295 493 GC-1726 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Merchant Pending 11/16/05 06/11/16 07/11/16 June 07/08/05 Non Company Error Other Checking Center 100000000000000 A ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Unresolved Pass Misleading information E0025 3246296 494 GC-1727 US US Consumer Banking FIS FIS Complaint Priority Complaint Additional Resolved-Completed 08/17/17 09/17/17 10/17/17 September 07/09/05 10/18/17 System Age Credit Card East 100000000000000 C CONFUSION CUSTOMER Company lied Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Unauthorized Activity E0009 3246297 495 GC-1728 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Applicant Open 09/30/17 10/31/17 11/30/17 October 07/09/05 12/01/17 Procedures Handicap Credit Card Center 100000000000000 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 3-5 days Review Needed Misleading information E0006 3246298 496 GC-1729 US US Consumer Banking CCS CCS Complaint Priority Complaint Attorney Pending 02/28/16 03/28/16 04/28/16 March 07/08/05 Fulfillment National Origin Checking West 100000000000000 E PRIVACY TERMS Statement charged my illegally There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 Unresolved Likely SP Inappropriate Sales Tactics E0017 3246299 497 GC-1730 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Carmember Resolved-Completed 04/16/12 01/04/17 02/04/17 January 07/09/05 02/05/17 Non Company Error Other Business Lending East 100000000000000 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Under 3 days Pass Unauthorized Activity W0039 3246300 498 GC-1731 US US Business Banking ENR ENR Complaint Priority Complaint CFPB Open 06/23/16 07/23/16 08/23/16 July 07/08/05 08/24/16 System Age Business Lending East 100000000000000 G TRAVEL DISPUTE REPRESENTATIVE I was cheated by company Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Unauthorized Activity C0043 3246301 499 GC-1732 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Facebook Pending 08/19/16 09/19/16 10/19/16 September 07/08/05 Fulfillment Handicap Credit Card West 100000000000000 H ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 Unresolved Likely SP Misleading information W0032 3246302 500 GC-1733 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Resolved-Completed 04/17/03 04/04/17 05/04/17 April 07/09/05 05/05/17 Non Company Error National Origin Credit Card Center 100000000000000 I CONFUSION ACCOUNT CANCELLED I was misrepresented Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 5-10 days Pass Inappropriate Sales Tactics C0041 3246303 501 GC-1734 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Additional Pending 06/17/07 08/06/17 09/06/17 August 07/09/05 System Other Merchant Services East 100000000000000 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Unresolved Review Completed Misleading information W0034 3246306 502 GC-1735 US US Consumer Banking DCM DCM Complaint Priority Complaint Applicant Resolved-Completed 05/22/17 06/22/17 07/22/17 June 07/09/05 07/23/17 Non Company Error National Origin Checking East 100000000000000 A PRIVACY BILLING ODDER Sales person sold me card deceitfully There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Manipulation of sales W0026 3246307 503 GC-1736 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Attorney Open 06/17/05 06/06/17 07/06/17 June 07/09/05 07/07/17 System Other Credit Card West 100000000000000 C LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Manipulation of sales W0037 3246309 504 GC-1737 US US Consumer Banking FIS FIS Complaint Priority Complaint Carmember Pending 10/13/16 11/13/16 12/13/16 November 07/08/05 Procedures Age Checking East 100000000000000 D TRAVEL DISPUTE CLAIMS Company lied Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 Unresolved Review Completed Misleading information E0007 3246311 505 GC-1738 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry CFPB Resolved-Completed 09/17/06 07/09/17 08/09/17 July 07/09/05 08/10/17 Customer Service Handicap Credit Card East 100000000000000 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 5-10 days Pass Inappropriate Sales Tactics W0036 3246312 506 GC-1739 US US Business Banking CCS CCS Complaint Priority Complaint Facebook Open 07/16/10 11/07/16 12/07/16 November 07/08/05 12/08/16 Fulfillment National Origin Merchant Services West 100000000000000 F CONFUSION CUSTOMER Statement charged my illegally Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Unauthorized Activity C0045 3246313 507 GC-1740 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Merchant Pending 08/30/16 09/30/16 10/31/16 September 07/08/05 Non Company Error Other Checking Center 100000000000000 G DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 Unresolved Pass Unauthorized Activity E0023 3246314 508 GC-1741 US US Consumer Banking ENR ENR Complaint Priority Complaint Additional Resolved-Completed 02/18/17 03/18/17 04/18/17 March 07/09/05 04/19/17 System Age Credit Card East 100000000000000 H PRIVACY TERMS I was cheated by company There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 5-10 days Review Completed Inappropriate Sales Tactics C0042 3246315 509 GC-1742 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Cardmember Basic Open 05/31/16 06/30/16 07/31/16 June 07/08/05 08/01/16 Procedures Handicap Checking West 100000000000000 I LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Unauthorized Activity E0011 3246316 510 GC-1743 US US Consumer Banking AAC AAC Complaint Priority Complaint Additional Pending 03/19/16 04/19/16 05/19/16 April 07/08/05 Customer Service National Origin Credit Card West 100000000000000 J TRAVEL DISPUTE REPRESENTATIVE I was misrepresented Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 Unresolved Follow Up Inappropriate Sales Tactics E0010 3246317 511 GC-1744 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Applicant Resolved-Completed 03/16/11 12/03/16 01/03/17 December 07/08/05 01/04/17 Fulfillment Other Credit Card East 100000000000000 A TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 10+ days Likely SP Inappropriate Sales Tactics E0011 3246318 512 GC-1745 US US Consumer Banking DCM DCM Complaint Priority Complaint Attorney Open 05/16/06 07/05/16 08/05/16 July 07/08/05 08/06/16 Non Company Error Age Checking East 100000000000000 C CONFUSION ACCOUNT CANCELLED Sales person sold me card deceitfully Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 3-5 days Likely SP Manipulation of sales E0002 3246319 513 GC-1746 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Carmember Pending 02/16/06 07/02/16 08/02/16 July 07/08/05 System Handicap Credit Card West 100000000000000 D DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 Unresolved Pass Misleading information C0042 3246320 514 GC-1747 US US Consumer Banking FIS FIS Complaint Priority Complaint CFPB Resolved-Completed 10/16/04 04/11/16 05/11/16 April 07/08/05 05/12/16 Procedures National Origin Checking East 100000000000000 E PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Under 3 days Review Completed Inappropriate Sales Tactics E0024 3246322 515 GC-1748 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Facebook Open 10/17/08 08/11/17 09/11/17 August 07/09/05 09/12/17 Customer Service Other Credit Card West 100000000000000 F LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Inappropriate Sales Tactics W0029 3246324 516 GC-1749 US US Consumer Banking TSC TSC Complaint Priority Complaint Merchant Pending 10/27/17 10/28/17 11/28/17 October 07/09/05 Fulfillment Age Checking East 100000000000000 G TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 Unresolved Follow Up Misleading information W0026 3246325 517 GC-1750 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Resolved-Completed 08/21/16 08/22/16 09/22/16 August 07/08/05 09/23/16 Non Company Error Handicap Credit Card East 100000000000000 H ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 3-5 days Likely SP Inappropriate Sales Tactics W0029 3246328 518 GC-1751 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Open 05/14/16 05/15/16 06/15/16 May 07/08/05 06/16/16 System National Origin Credit Card Center 100000000000000 I CONFUSION CUSTOMER I was cheated by company Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Unauthorized Activity C0041 3246329 519 GC-1752 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Attorney Pending 12/15/16 12/16/16 01/16/17 December 07/08/05 Procedures Other Checking East 100000000000000 J DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Unresolved Review Completed Unauthorized Activity E0002 3246331 520 GC-1753 US US Consumer Banking ENR ENR Complaint Priority Complaint Carmember Resolved-Completed 09/28/17 09/29/17 10/29/17 September 07/09/05 10/30/17 Customer Service Age Checking East 100000000000000 A PRIVACY TERMS I was cheated by company There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Unauthorized Activity E0024 3246334 521 GC-1754 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry CFPB Resolved-Completed 01/13/17 01/14/17 02/14/17 January 07/09/05 02/15/17 Fulfillment Handicap Credit Card East 100000000000000 C LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Unauthorized Activity C0043 3246336 522 GC-1755 US US Consumer Banking AAC AAC Complaint Priority Complaint Facebook Open 01/16/04 04/02/16 05/02/16 April 07/08/05 05/03/16 Non Company Error National Origin Credit Card East 100000000000000 D TRAVEL DISPUTE REPRESENTATIVE I was cheated by company Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Inappropriate Sales Tactics E0022 3246338 523 GC-1756 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Merchant Pending 02/16/06 06/03/16 07/03/16 June 07/08/05 System Other Business Lending East 100000000000000 E ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 Unresolved Review Completed Misleading information W0039 3246339 524 GC-1757 US US Business Banking DCM DCM Complaint Priority Complaint Additional Resolved-Completed 02/27/17 02/28/17 03/31/17 February 07/09/05 04/01/17 Procedures Age Business Lending East 100000000000000 F CONFUSION ACCOUNT CANCELLED I was cheated by company Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Misleading information E0022 3246343 525 GC-1758 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Applicant Resolved-Completed 03/16/10 10/04/16 11/04/16 October 07/08/05 11/05/16 Customer Service Handicap Checking East 100000000000000 G DISSATISFACTION ATM RELATED I was cheated by company Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Misleading information C0043 3246344 526 GC-1759 US US Consumer Banking FIS FIS Complaint Priority Complaint Attorney Open 05/26/17 05/27/17 06/27/17 May 07/09/05 06/28/17 Fulfillment National Origin Checking East 100000000000000 H PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 10+ days Review Completed Misleading information E0007 3246345 527 GC-1760 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Carmember Pending 04/16/10 10/05/16 11/05/16 October 07/08/05 Non Company Error Other Checking East 100000000000000 I LEGAL COLLECTIONS BOOKING ERROR Company lied Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 Unresolved Review Needed Inappropriate Sales Tactics W0026 3246347 528 GC-1761 US US Business Banking CCS CCS Complaint Priority Complaint CFPB Resolved-Completed 01/18/16 01/19/16 02/19/16 January 07/08/05 02/20/16 System Age Merchant Services West 100000000000000 J TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Misleading information C0045 3246348 529 GC-1762 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Facebook Open 05/22/17 05/23/17 06/23/17 May 07/09/05 06/24/17 Procedures Handicap Credit Card East 100000000000000 A ACCOUNT MAINTENANCE COST Statement charged my illegally Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Unauthorized Activity E0017 3246351 530 GC-1763 US US Consumer Banking ENR ENR Complaint Priority Complaint Merchant Pending 09/17/07 07/10/17 08/10/17 July 07/09/05 Fulfillment National Origin Checking East 100000000000000 C CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Misleading information C0043 3246357 531 GC-1764 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Additional Resolved-Completed 08/16/09 09/09/16 10/09/16 September 07/08/05 10/10/16 Non Company Error Other Credit Card West 100000000000000 D DISSATISFACTION REBATE Company lied Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 3-5 days Review Needed Misleading information E0021 3246358 532 GC-1765 US US Consumer Banking AAC AAC Complaint Priority Complaint Applicant Open 06/19/17 06/20/17 07/20/17 June 07/09/05 07/21/17 System Age Credit Card Center 100000000000000 E PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Inappropriate Sales Tactics C0043 3246360 533 GC-1766 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Attorney Pending 04/23/17 04/24/17 05/24/17 April 07/09/05 Fulfillment Handicap Merchant Services West 100000000000000 F LEGAL COLLECTIONS STATEMENT CONTENT Statement charged my illegally Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Unresolved Pass Unauthorized Activity E0018 3246361 534 GC-1767 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Resolved-Completed 02/13/16 02/14/16 03/14/16 February 07/08/05 03/15/16 Non Company Error National Origin Checking East 100000000000000 G TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Manipulation of sales W0027 3246363 535 GC-1768 US US Business Banking ENR ENR Complaint General Complaint & Inquiry CFPB Open 07/26/16 07/27/16 08/27/16 July 07/08/05 08/28/16 System Other Merchant Services Center 100000000000000 H ACCOUNT MAINTENANCE ANONYMOUS I was cheated by company Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Manipulation of sales W0039 3246368 536 GC-1769 US US Consumer Banking FIS FIS Complaint Priority Complaint Facebook Pending 11/17/03 03/12/17 04/12/17 March 07/09/05 Non Company Error Other Checking East 100000000000000 I CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 Unresolved Pass Misleading information C0043 3246369 537 GC-1770 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Merchant Resolved-Completed 02/16/10 10/03/16 11/03/16 October 07/08/05 11/04/16 Customer Service Age Credit Card West 100000000000000 J DISSATISFACTION ATM RELATED I was misrepresented Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Under 3 days Review Completed Unauthorized Activity E0005 3246370 538 GC-1771 US US Consumer Banking CCS CCS Complaint Priority Complaint Additional Pending 04/29/17 04/30/17 05/31/17 April 07/09/05 Fulfillment Handicap Credit Card Center 100000000000000 A PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Inappropriate Sales Tactics E0012 3246371 539 GC-1772 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Applicant Open 10/22/17 10/23/17 11/23/17 October 07/09/05 11/24/17 Non Company Error National Origin Checking West 100000000000000 C LEGAL COLLECTIONS BOOKING ERROR Sales person sold me card deceitfully Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Unauthorized Activity W0029 3246374 540 GC-1773 US US Business Banking ENR ENR Complaint Priority Complaint Attorney Pending 05/16/17 05/17/17 06/17/17 May 07/09/05 System Other Business Lending West 100000000000000 D TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 Unresolved Review Completed Inappropriate Sales Tactics W0039 3246375 541 GC-1774 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Carmember Resolved-Completed 01/17/10 10/02/17 11/02/17 October 07/09/05 11/03/17 Procedures Age Business Lending West 100000000000000 E ACCOUNT MAINTENANCE COST Company lied Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 5-10 days Pass Unauthorized Activity C0045 3246376 542 GC-1775 US US Consumer Banking AAC AAC Complaint Priority Complaint CFPB Open 10/19/17 10/20/17 11/20/17 October 07/09/05 11/21/17 Customer Service Handicap Credit Card East 100000000000000 F CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Inappropriate Sales Tactics E0002 3246380 543 GC-1776 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Facebook Pending 05/16/09 09/06/16 10/06/16 September 07/08/05 Fulfillment National Origin Merchant Services East 100000000000000 G DISSATISFACTION REBATE Statement charged my illegally Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 Unresolved Pass Inappropriate Sales Tactics W0031 3246381 544 GC-1777 US US Business Banking DCM DCM Complaint Priority Complaint Merchant Resolved-Completed 03/28/17 03/29/17 04/29/17 March 07/09/05 04/30/17 Non Company Error Other Business Lending East 100000000000000 H PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 5-10 days Review Completed Misleading information E0005 3246383 545 GC-1778 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Additional Open 05/13/16 05/14/16 06/14/16 May 07/08/05 06/15/16 System Age Checking East 100000000000000 I LEGAL COLLECTIONS STATEMENT CONTENT I was cheated by company Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Manipulation of sales C0042 3246387 546 GC-1779 US US Consumer Banking FIS FIS Complaint Priority Complaint Additional Pending 11/15/16 11/16/16 12/16/16 November 07/08/05 Procedures Handicap Credit Card West 100000000000000 J TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 Unresolved Follow Up Unauthorized Activity C0045 3246388 547 GC-1780 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Applicant Resolved-Completed 02/17/07 07/03/17 08/03/17 July 07/09/05 08/04/17 Customer Service National Origin Credit Card West 100000000000000 A TRAVEL DISPUTE REPRESENTATIVE I was misrepresented Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 10+ days Likely SP Inappropriate Sales Tactics E0010 3246389 548 GC-1781 US US Consumer Banking CCS CCS Complaint Priority Complaint Attorney Open 03/16/08 08/04/16 09/04/16 August 07/08/05 09/05/16 Fulfillment Other Credit Card West 100000000000000 A ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes Yes Yes Yes Branch No Negative 0.700570926 10+ days Follow Up Unauthorized Activity W0027 3246391 549 GC-1782 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Carmember Pending 11/16/08 08/12/16 09/12/16 August 07/08/05 Non Company Error Age Business Lending West 100000000000000 C CONFUSION ACCOUNT CANCELLED Sales person sold me card deceitfully Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 Unresolved Likely SP Misleading information W0028 3246392 550 GC-1783 US US Business Banking ENR ENR Complaint Priority Complaint CFPB Resolved-Completed 08/17/07 07/09/17 08/09/17 July 07/09/05 08/10/17 System Handicap Business Lending East 100000000000000 D DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 5-10 days Pass Misleading information W0029 3246394 551 GC-1784 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Facebook Open 07/13/17 07/14/17 08/14/17 July 07/09/05 08/15/17 Procedures National Origin Checking West 100000000000000 E PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Under 3 days Review Completed Unauthorized Activity W0028 3246395 552 GC-1785 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Pending 05/21/16 05/22/16 06/22/16 May 07/08/05 Customer Service Other Checking Center 100000000000000 F LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Inappropriate Sales Tactics E0003 3246397 553 GC-1786 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Resolved-Completed 06/26/17 06/27/17 06/28/17 June 07/09/05 06/29/17 Fulfillment Age Credit Card East 100000000000000 G TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 10+ days Follow Up Unauthorized Activity C0042 3246399 554 GC-1787 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Open 08/27/17 08/28/17 08/29/17 August 07/09/05 08/30/17 Non Company Error Handicap Credit Card West 100000000000000 H ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 3-5 days Likely SP Misleading information E0011 3246400 555 GC-1788 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Attorney Pending 08/20/17 08/21/17 08/22/17 August 07/09/05 System National Origin Checking East 100000000000000 I CONFUSION CUSTOMER I was cheated by company Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 Unresolved Pass Inappropriate Sales Tactics C0045 3246402 556 GC-1789 US US Consumer Banking ENR ENR Complaint Priority Complaint Carmember Resolved-Completed 02/25/17 02/26/17 02/27/17 February 07/09/05 02/28/17 Procedures Other Credit Card East 100000000000000 J DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Under 3 days Review Completed Unauthorized Activity E0012 3246405 557 GC-1790 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry CFPB Resolved-Completed 06/30/17 07/01/17 07/03/17 July 07/09/05 07/04/17 Customer Service Age Credit Card East 100000000000000 A PRIVACY TERMS I was cheated by company There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Manipulation of sales C0042 3246407 558 GC-1791 US US Consumer Banking AAC AAC Complaint Priority Complaint Facebook Open 10/16/12 12/11/16 12/12/16 December 07/08/05 12/13/16 Fulfillment Handicap Checking West 100000000000000 C LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Unauthorized Activity E0016 3246409 559 GC-1792 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Merchant Pending 01/17/07 07/02/17 07/03/17 July 07/09/05 Non Company Error National Origin Credit Card West 100000000000000 D TRAVEL DISPUTE REPRESENTATIVE I was cheated by company Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 Unresolved Pass Unauthorized Activity C0045 3246412 560 GC-1793 US US Business Banking DCM DCM Complaint Priority Complaint Additional Resolved-Completed 05/24/16 05/25/16 05/26/16 May 07/08/05 05/27/16 System Other Merchant Services Center 100000000000000 E ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 5-10 days Review Completed Misleading information W0035 3246414 561 GC-1794 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Applicant Resolved-Completed 04/16/10 10/05/16 10/06/16 October 07/08/05 10/07/16 Procedures Age Credit Card Center 100000000000000 F CONFUSION ACCOUNT CANCELLED I was cheated by company Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Inappropriate Sales Tactics W0037 3246415 562 GC-1795 US US Consumer Banking FIS FIS Complaint Priority Complaint Attorney Open 03/17/08 08/04/17 08/07/17 August 07/09/05 08/08/17 Customer Service Handicap Checking East 100000000000000 G DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Unauthorized Activity E0001 3246416 563 GC-1796 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Carmember Pending 09/29/17 09/30/17 10/02/17 September 07/09/05 Fulfillment National Origin Checking East 100000000000000 H PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 Unresolved Review Completed Unauthorized Activity C0044 3246417 564 GC-1797 US US Consumer Banking CCS CCS Complaint Priority Complaint CFPB Resolved-Completed 05/17/03 03/06/17 03/07/17 March 07/09/05 03/08/17 Non Company Error Other Credit Card Center 100000000000000 I LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 3-5 days Review Needed Inappropriate Sales Tactics W0031 3246420 565 GC-1798 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Facebook Open 05/21/17 05/22/17 05/23/17 May 07/09/05 05/24/17 System Age Checking East 100000000000000 J TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Unauthorized Activity E0020 3246421 566 GC-1799 US US Business Banking ENR ENR Complaint Priority Complaint Merchant Pending 03/13/17 03/14/17 03/15/17 March 07/09/05 Procedures Handicap Business Lending East 100000000000000 A ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Unresolved Pass Manipulation of sales W0035 3246423 567 GC-1800 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Additional Resolved-Completed 09/17/10 10/10/17 10/11/17 October 07/09/05 10/12/17 Fulfillment National Origin Checking East 100000000000000 C CONFUSION CUSTOMER Company lied Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Unauthorized Activity E0017 3246426 568 GC-1801 US US Consumer Banking AAC AAC Complaint Priority Complaint Applicant Open 03/26/16 03/27/16 03/28/16 March 07/08/05 03/29/16 Non Company Error Other Credit Card East 100000000000000 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 3-5 days Review Needed Unauthorized Activity E0004 3246428 569 GC-1802 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Attorney Pending 06/23/16 06/24/16 06/27/16 June 07/08/05 System Age Merchant Services Center 100000000000000 E PRIVACY TERMS Statement charged my illegally There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 Unresolved Likely SP Unauthorized Activity E0006 3246429 570 GC-1803 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Resolved-Completed 03/16/08 08/04/16 08/05/16 August 07/08/05 08/06/16 Customer Service Handicap Checking East 100000000000000 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Under 3 days Pass Inappropriate Sales Tactics E0012 3246431 571 GC-1804 US US Business Banking ENR ENR Complaint General Complaint & Inquiry CFPB Open 04/14/17 04/15/17 04/17/17 April 07/09/05 04/18/17 Fulfillment National Origin Merchant Services East 100000000000000 G TRAVEL DISPUTE REPRESENTATIVE I was cheated by company Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Unauthorized Activity W0038 3246432 572 GC-1805 US US Consumer Banking FIS FIS Complaint Priority Complaint Facebook Pending 12/17/06 06/13/17 06/14/17 June 07/09/05 Non Company Error Other Credit Card East 100000000000000 H ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 Unresolved Likely SP Inappropriate Sales Tactics E0013 3246434 573 GC-1806 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Merchant Open 11/17/02 02/12/17 02/13/17 February 07/09/05 02/14/17 System Age Credit Card West 100000000000000 I CONFUSION ACCOUNT CANCELLED I was misrepresented Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 5-10 days Pass Unauthorized Activity W0035 3246435 574 GC-1807 US US Consumer Banking CCS CCS Complaint Priority Complaint Additional Pending 07/30/17 07/31/17 08/01/17 July 07/09/05 Procedures Handicap Credit Card West 100000000000000 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Unresolved Review Completed Misleading information W0039 3246439 575 GC-1808 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Applicant Resolved-Completed 05/15/16 05/16/16 05/17/16 May 07/08/05 05/18/16 Customer Service National Origin Credit Card West 100000000000000 A PRIVACY BILLING ODDER Sales person sold me card deceitfully There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Unauthorized Activity C0042 3246442 576 GC-1809 US US Business Banking ENR ENR Complaint Priority Complaint Attorney Open 10/20/16 10/21/16 10/24/16 October 07/08/05 10/25/16 Fulfillment Other Merchant Services East 100000000000000 C LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Manipulation of sales E0014 3246443 577 GC-1810 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Carmember Pending 05/17/05 05/06/17 05/08/17 May 07/09/05 Non Company Error Age Credit Card East 100000000000000 D TRAVEL DISPUTE CLAIMS I was cheated by company Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 Unresolved Review Completed Misleading information W0031 3246444 578 GC-1811 US US Business Banking AAC AAC Complaint Priority Complaint CFPB Resolved-Completed 10/17/04 04/11/17 04/12/17 April 07/09/05 04/13/17 System Handicap Merchant Services East 100000000000000 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 5-10 days Pass Manipulation of sales E0011 3246445 579 GC-1812 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Facebook Open 08/31/17 09/01/17 09/04/17 September 07/09/05 09/05/17 Procedures National Origin Checking East 100000000000000 F CONFUSION CUSTOMER Company lied Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Unauthorized Activity C0041 3246447 580 GC-1813 US US Business Banking DCM DCM Complaint Priority Complaint Merchant Pending 06/16/04 04/07/16 04/08/16 April 07/08/05 Customer Service Other Merchant Services East 100000000000000 G DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 Unresolved Pass Unauthorized Activity E0007 3246449 581 GC-1814 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Additional Resolved-Completed 02/16/01 01/03/16 01/04/16 January 07/08/05 01/05/16 Fulfillment Age Credit Card East 100000000000000 H PRIVACY TERMS Statement charged my illegally There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 5-10 days Review Completed Inappropriate Sales Tactics E0013 3246450 582 GC-1815 US US Business Banking FIS FIS Complaint Priority Complaint Additional Open 06/17/16 06/18/16 06/20/16 June 07/08/05 06/21/16 Non Company Error Handicap Business Lending East 100000000000000 I LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Manipulation of sales E0015 3246452 583 GC-1816 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Applicant Pending 04/28/16 04/29/16 05/02/16 April 07/08/05 System National Origin Merchant Services East 100000000000000 E PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Unresolved Review Completed Inappropriate Sales Tactics C0041 3246453 584 GC-1817 US US Business Banking CCS CCS Complaint Priority Complaint Attorney Resolved-Completed 01/25/17 01/26/17 01/27/17 January 07/09/05 01/28/17 Procedures Other Business Lending East 100000000000000 F LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Unauthorized Activity E0011 3246454 585 GC-1818 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Carmember Open 09/18/17 09/19/17 09/20/17 September 07/09/05 09/21/17 Customer Service Age Business Lending East 100000000000000 G TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 10+ days Follow Up Inappropriate Sales Tactics W0033 3246457 586 GC-1819 US US Consumer Banking ENR ENR Complaint Priority Complaint CFPB Pending 02/16/07 07/03/16 07/04/16 July 07/08/05 Fulfillment Handicap Credit Card West 100000000000000 H ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 Unresolved Likely SP Manipulation of sales W0035 3246459 587 GC-1820 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Facebook Resolved-Completed 04/16/06 06/05/16 06/06/16 June 07/08/05 06/07/16 Non Company Error National Origin Merchant Services East 100000000000000 I CONFUSION CUSTOMER I was cheated by company Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Misleading information E0022 3246461 588 GC-1821 US US Business Banking AAC AAC Complaint Priority Complaint Merchant Open 12/31/16 01/01/17 01/02/17 January 07/09/05 01/03/17 System Other Business Lending East 100000000000000 J DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Under 3 days Review Completed Unauthorized Activity W0033 3246463 589 GC-1822 US US Business Banking TSC TSC Complaint General Complaint & Inquiry Additional Pending 06/30/17 07/01/17 07/03/17 July 07/09/05 Procedures Age Business Lending East 100000000000000 A PRIVACY TERMS I was misrepresented There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Manipulation of sales E0003 3246101 590 GC-1823 US US Consumer Banking AAC AAC Complaint Priority Complaint Applicant Resolved-Completed 09/17/10 10/10/17 10/11/17 October 07/09/05 10/12/17 Customer Service Handicap Credit Card Center 100000000000000 C LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Unauthorized Activity E0009 3246102 591 GC-1824 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Attorney Resolved-Completed 04/28/17 04/29/17 05/01/17 April 07/09/05 05/02/17 Fulfillment National Origin Credit Card Center 100000000000000 D TRAVEL DISPUTE REPRESENTATIVE Sales person sold me card deceitfully Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Unauthorized Activity E0016 3246104 592 GC-1825 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Open 07/16/09 09/08/16 09/09/16 September 07/08/05 09/10/16 Non Company Error Other Checking East 100000000000000 E ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 5-10 days Review Completed Misleading information C0043 3246108 593 GC-1826 US US Business Banking ENR ENR Complaint General Complaint & Inquiry CFPB Pending 06/18/16 06/19/16 06/20/16 June 07/08/05 System Age Business Lending Center 100000000000000 F CONFUSION ACCOUNT CANCELLED Company lied Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Unresolved Likely SP Inappropriate Sales Tactics E0015 3246109 594 GC-1827 US US Consumer Banking FIS FIS Complaint Priority Complaint Facebook Resolved-Completed 02/16/05 05/03/16 05/04/16 May 07/08/05 05/05/16 Procedures Handicap Checking East 100000000000000 G DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Unauthorized Activity E0015 3246110 595 GC-1828 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Merchant Resolved-Completed 06/19/17 06/20/17 06/21/17 June 07/09/05 06/22/17 Fulfillment National Origin Checking West 100000000000000 H PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 10+ days Review Completed Misleading information E0018 3246111 596 GC-1829 US US Business Banking CCS CCS Complaint Priority Complaint Additional Open 02/23/17 02/24/17 02/27/17 February 07/09/05 02/28/17 Non Company Error Other Merchant Services East 100000000000000 I LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 3-5 days Review Needed Misleading information C0042 3246113 597 GC-1830 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Applicant Pending 12/17/06 06/13/17 06/14/17 June 07/09/05 System Age Credit Card West 100000000000000 J TRAVEL DISPUTE CLAIMS I was cheated by company Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 Unresolved Likely SP Inappropriate Sales Tactics W0035 3246114 598 GC-1831 US US Business Banking ENR ENR Complaint Priority Complaint Attorney Resolved-Completed 01/29/17 01/30/17 01/31/17 January 07/09/05 02/01/17 Fulfillment Handicap Business Lending East 100000000000000 A ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Unauthorized Activity W0027 3246116 599 GC-1832 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Carmember Open 07/14/17 07/15/17 07/17/17 July 07/09/05 07/18/17 Non Company Error National Origin Checking Center 100000000000000 C CONFUSION CUSTOMER I was misrepresented Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Inappropriate Sales Tactics E0017 3246119 600 GC-1833 US US Consumer Banking AAC AAC Complaint Priority Complaint CFPB Pending 05/28/17 05/29/17 05/30/17 May 07/09/05 System Other Checking East 100000000000000 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 Unresolved Review Needed Inappropriate Sales Tactics E0006 3246123 601 GC-1834 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Facebook Resolved-Completed 08/21/17 08/22/17 08/23/17 August 07/09/05 08/24/17 Non Company Error Other Credit Card East 100000000000000 E PRIVACY TERMS Sales person sold me card deceitfully There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Misleading information W0031 3246124 602 GC-1835 US US Consumer Banking DCM DCM Complaint Priority Complaint Merchant Open 09/22/17 09/23/17 09/25/17 September 07/09/05 09/26/17 Customer Service Age Checking East 100000000000000 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Under 3 days Pass Unauthorized Activity E0009 3246128 603 GC-1836 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Additional Pending 08/16/03 03/09/16 03/10/16 March 07/08/05 Fulfillment Handicap Credit Card East 100000000000000 G TRAVEL DISPUTE REPRESENTATIVE Company lied Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Manipulation of sales C0044 3246129 604 GC-1837 US US Business Banking FIS FIS Complaint Priority Complaint Applicant Resolved-Completed 07/17/17 07/18/17 07/19/17 July 07/09/05 07/20/17 Non Company Error National Origin Business Lending East 100000000000000 H ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Inappropriate Sales Tactics E0003 3246130 605 GC-1838 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Attorney Open 11/16/03 03/12/16 03/14/16 March 07/08/05 03/15/16 System Other Checking East 100000000000000 I CONFUSION ACCOUNT CANCELLED Statement charged my illegally Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 5-10 days Pass Unauthorized Activity C0042 3246133 606 GC-1839 US US Consumer Banking CCS CCS Complaint Priority Complaint Carmember Pending 12/16/09 09/13/16 09/14/16 September 07/08/05 Procedures Age Credit Card East 100000000000000 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Unresolved Review Completed Misleading information E0016 3246134 607 GC-1840 US US Business Banking DCM DCM Complaint General Complaint & Inquiry CFPB Resolved-Completed 08/16/17 08/17/17 08/18/17 August 07/09/05 08/19/17 Customer Service Handicap Business Lending East 100000000000000 A PRIVACY BILLING ODDER I was cheated by company There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Unauthorized Activity E0002 3246137 608 GC-1841 US US Business Banking ENR ENR Complaint Priority Complaint Facebook Pending 08/17/05 05/09/17 05/10/17 May 07/09/05 Fulfillment National Origin Business Lending East 100000000000000 C LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 Unresolved Pass Inappropriate Sales Tactics E0006 3246138 609 GC-1842 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Merchant Open 02/17/16 02/18/16 02/19/16 February 07/08/05 02/20/16 Non Company Error Other Checking East 100000000000000 D TRAVEL DISPUTE CLAIMS I was cheated by company Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 3-5 days Review Completed Manipulation of sales W0040 3246139 610 GC-1843 US US Consumer Banking AAC AAC Complaint Priority Complaint Additional Pending 07/15/17 07/16/17 07/17/17 July 07/09/05 System Age Credit Card East 100000000000000 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 Unresolved Pass Manipulation of sales E0019 3246142 611 GC-1844 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Applicant Resolved-Completed 11/17/10 10/12/17 10/13/17 October 07/09/05 10/14/17 Procedures Handicap Checking East 100000000000000 F CONFUSION CUSTOMER I was cheated by company Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Unauthorized Activity E0002 3246143 612 GC-1845 US US Consumer Banking DCM DCM Complaint Priority Complaint Attorney Open 05/16/03 03/06/16 03/07/16 March 07/08/05 03/08/16 Customer Service National Origin Checking East 100000000000000 G DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 3-5 days Pass Inappropriate Sales Tactics C0041 3246145 613 GC-1846 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Carmember Pending 04/14/17 04/15/17 04/17/17 April 07/09/05 Fulfillment Other Merchant Services East 100000000000000 H PRIVACY TERMS I was cheated by company There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 Unresolved Review Completed Unauthorized Activity W0037 3246146 614 GC-1847 US US Consumer Banking FIS FIS Complaint Priority Complaint CFPB Resolved-Completed 01/22/17 01/23/17 01/24/17 January 07/09/05 01/25/17 Non Company Error Age Credit Card East 100000000000000 I LEGAL COLLECTIONS STATEMENT CONTENT I was cheated by company Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Misleading information E0005 3246147 615 GC-1848 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Facebook Open 07/31/17 08/01/17 08/02/17 August 07/09/05 08/03/17 System Handicap Business Lending East 100000000000000 J TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 3-5 days Follow Up Manipulation of sales E0023 3246151 616 GC-1849 US US Business Banking CCS CCS Complaint Priority Complaint Merchant Pending 04/21/16 04/22/16 04/25/16 April 07/08/05 Procedures National Origin Merchant Services East 100000000000000 A TRAVEL DISPUTE REPRESENTATIVE Company lied Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 Unresolved Likely SP Unauthorized Activity W0028 3246152 617 GC-1850 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Additional Resolved-Completed 02/17/02 02/03/17 02/06/17 February 07/09/05 02/07/17 Customer Service Other Checking East 100000000000000 A ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes Yes Yes Yes Branch No Negative 0.700570926 10+ days Follow Up Unauthorized Activity E0022 3246153 618 GC-1851 US US Consumer Banking ENR ENR Complaint Priority Complaint Additional Open 07/21/17 07/22/17 07/24/17 July 07/09/05 07/25/17 Fulfillment Age Checking East 100000000000000 C CONFUSION ACCOUNT CANCELLED Statement charged my illegally Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 3-5 days Likely SP Misleading information E0018 3246154 619 GC-1852 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Applicant Pending 05/16/10 10/06/16 10/07/16 October 07/08/05 Non Company Error Handicap Credit Card East 100000000000000 D DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 Unresolved Pass Unauthorized Activity E0005 3246155 620 GC-1853 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Resolved-Completed 11/22/16 11/23/16 11/24/16 November 07/08/05 11/25/16 System National Origin Checking East 100000000000000 E PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Under 3 days Review Completed Manipulation of sales C0043 3246157 621 GC-1854 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Open 08/17/09 09/09/17 09/11/17 September 07/09/05 09/12/17 Procedures Other Checking East 100000000000000 F LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Misleading information C0045 3246163 622 GC-1855 US US Consumer Banking DCM DCM Complaint Priority Complaint CFPB Pending 10/15/17 10/16/17 10/17/17 October 07/09/05 Customer Service Age Checking East 100000000000000 G TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 Unresolved Follow Up Misleading information W0030 3246170 623 GC-1856 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Resolved-Completed 09/23/16 09/24/16 09/26/16 September 07/08/05 09/27/16 Fulfillment Handicap Checking East 100000000000000 H ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 3-5 days Likely SP Misleading information E0007 3246171 624 GC-1857 US US Consumer Banking FIS FIS Complaint Priority Complaint Merchant Open 03/21/17 03/22/17 03/23/17 March 07/09/05 03/24/17 Non Company Error National Origin Credit Card East 100000000000000 I CONFUSION CUSTOMER I was cheated by company Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Unauthorized Activity W0032 3246173 625 GC-1858 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Pending 07/26/17 07/27/17 07/28/17 July 07/09/05 System Other Credit Card East 100000000000000 J DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Unresolved Review Completed Manipulation of sales C0041 3246175 626 GC-1859 US US Consumer Banking TSC TSC Complaint Priority Complaint Applicant Resolved-Completed 06/16/03 03/07/16 03/08/16 March 07/08/05 03/09/16 Procedures Age Checking East 100000000000000 A PRIVACY TERMS I was misrepresented There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Misleading information E0018 3246176 627 GC-1860 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Attorney Resolved-Completed 04/27/16 04/28/16 04/29/16 April 07/08/05 04/30/16 Customer Service Handicap Credit Card East 100000000000000 C LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Unauthorized Activity E0021 3246177 628 GC-1861 US US Business Banking CCS CCS Complaint Priority Complaint Carmember Open 06/20/17 06/21/17 06/22/17 June 07/09/05 06/23/17 Fulfillment National Origin Business Lending East 100000000000000 D TRAVEL DISPUTE REPRESENTATIVE Sales person sold me card deceitfully Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Misleading information E0017 3246178 629 GC-1862 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry CFPB Pending 04/16/08 08/05/16 08/08/16 August 07/08/05 Non Company Error Other Checking East 100000000000000 E ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 Unresolved Review Completed Unauthorized Activity E0006 3246179 630 GC-1863 US US Consumer Banking ENR ENR Complaint Priority Complaint Facebook Resolved-Completed 02/13/16 02/14/16 02/15/16 February 07/08/05 02/16/16 System Age Checking East 100000000000000 F CONFUSION ACCOUNT CANCELLED Company lied Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Inappropriate Sales Tactics E0011 3246180 631 GC-1864 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Merchant Resolved-Completed 06/26/16 06/27/16 06/28/16 June 07/08/05 06/29/16 Procedures Handicap Credit Card East 100000000000000 G DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Unauthorized Activity E0021 3246181 632 GC-1865 US US Consumer Banking AAC AAC Complaint Priority Complaint Additional Open 01/17/09 09/02/17 09/04/17 September 07/09/05 09/05/17 Fulfillment National Origin Credit Card East 100000000000000 H PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 10+ days Review Completed Misleading information W0036 3246183 633 GC-1866 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Applicant Pending 10/25/17 10/26/17 10/27/17 October 07/09/05 Non Company Error Other Checking East 100000000000000 I LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 Unresolved Review Needed Misleading information C0042 3246184 634 GC-1867 US US Consumer Banking DCM DCM Complaint Priority Complaint Attorney Resolved-Completed 08/28/16 08/29/16 08/30/16 August 07/08/05 08/31/16 System Age Checking East 100000000000000 J TRAVEL DISPUTE CLAIMS I was cheated by company Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Misleading information E0019 3246185 635 GC-1868 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Carmember Open 04/16/07 07/05/16 07/06/16 July 07/08/05 07/07/16 Fulfillment Handicap Merchant Services East 100000000000000 A ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Inappropriate Sales Tactics W0039 3246186 636 GC-1869 US US Consumer Banking FIS FIS Complaint Priority Complaint CFPB Pending 03/25/16 03/26/16 03/28/16 March 07/08/05 Non Company Error National Origin Checking East 100000000000000 C CONFUSION CUSTOMER I was misrepresented Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Misleading information E0013 3246188 637 GC-1870 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Facebook Resolved-Completed 05/25/16 05/26/16 05/27/16 May 07/08/05 05/28/16 System Other Checking East 100000000000000 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 3-5 days Review Needed Unauthorized Activity E0008 3246189 638 GC-1871 US US Consumer Banking CCS CCS Complaint Priority Complaint Merchant Open 08/17/09 09/09/17 09/11/17 September 07/09/05 09/12/17 Non Company Error National Origin Credit Card East 100000000000000 E PRIVACY TERMS Sales person sold me card deceitfully There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Misleading information E0023 3246191 639 GC-1872 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Additional Pending 02/13/17 02/14/17 02/15/17 February 07/09/05 System Other Checking East 100000000000000 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Unresolved Pass Misleading information E0001 3246194 640 GC-1873 US US Business Banking ENR ENR Complaint Priority Complaint Applicant Resolved-Completed 05/16/16 05/17/16 05/18/16 May 07/08/05 05/19/16 Procedures Age Business Lending East 100000000000000 G TRAVEL DISPUTE REPRESENTATIVE Company lied Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Unauthorized Activity E0004 3246195 641 GC-1874 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Attorney Open 06/22/17 06/23/17 06/26/17 June 07/09/05 06/27/17 Customer Service Handicap Checking East 100000000000000 H ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Unauthorized Activity W0039 3246198 642 GC-1875 US US Consumer Banking AAC AAC Complaint Priority Complaint Carmember Pending 09/17/09 09/10/17 09/11/17 September 07/09/05 Fulfillment National Origin Checking East 100000000000000 I CONFUSION ACCOUNT CANCELLED Statement charged my illegally Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 Unresolved Pass Unauthorized Activity E0013 3246199 643 GC-1876 US US Business Banking CCS CCS Complaint General Complaint & Inquiry CFPB Resolved-Completed 12/17/09 09/13/17 09/14/17 September 07/09/05 09/15/17 Non Company Error Other Business Lending East 100000000000000 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Under 3 days Review Completed Unauthorized Activity E0003 3246200 644 GC-1877 US US Consumer Banking DCM DCM Complaint Priority Complaint Facebook Pending 04/29/16 04/30/16 05/02/16 April 07/08/05 System Age Credit Card East 100000000000000 A PRIVACY BILLING ODDER I was cheated by company There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Misleading information E0017 3246201 645 GC-1878 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Merchant Resolved-Completed 01/27/16 01/28/16 01/29/16 January 07/08/05 01/30/16 Procedures Handicap Checking East 100000000000000 C LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Unauthorized Activity W0035 3246206 646 GC-1879 US US Consumer Banking FIS FIS Complaint Priority Complaint Additional Open 09/19/17 09/20/17 09/21/17 September 07/09/05 09/22/17 Customer Service National Origin Checking East 100000000000000 D TRAVEL DISPUTE CLAIMS I was cheated by company Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 3-5 days Review Completed Inappropriate Sales Tactics E0007 3246207 647 GC-1880 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Applicant Pending 12/16/02 02/13/16 02/15/16 February 07/08/05 Fulfillment Other Credit Card East 100000000000000 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 Unresolved Pass Misleading information C0044 3246208 648 GC-1881 US US Consumer Banking CCS CCS Complaint Priority Complaint Attorney Resolved-Completed 02/26/17 02/27/17 02/28/17 February 07/09/05 03/01/17 Non Company Error Age Checking East 100000000000000 F CONFUSION CUSTOMER I was cheated by company Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Manipulation of sales C0042 3246210 649 GC-1882 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Carmember Open 09/18/16 09/19/16 09/20/16 September 07/08/05 09/21/16 System Handicap Checking East 100000000000000 G DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 3-5 days Pass Unauthorized Activity W0032 3246211 650 GC-1883 US US Consumer Banking ENR ENR Complaint Priority Complaint CFPB Pending 04/27/16 04/28/16 04/29/16 April 07/08/05 Procedures National Origin Credit Card East 100000000000000 H PRIVACY TERMS I was cheated by company There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 Unresolved Review Completed Unauthorized Activity C0043 3246213 651 GC-1884 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Facebook Resolved-Completed 10/29/16 10/30/16 10/31/16 October 07/08/05 11/01/16 Customer Service Other Checking East 100000000000000 I LEGAL COLLECTIONS STATEMENT CONTENT I was cheated by company Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Misleading information W0038 3246214 652 GC-1885 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Open 06/17/10 10/07/17 10/09/17 October 07/09/05 10/10/17 Fulfillment Age Checking East 100000000000000 J TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 3-5 days Follow Up Unauthorized Activity E0007 3246215 653 GC-1886 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Additional Pending 03/16/12 12/04/16 12/05/16 December 07/08/05 Non Company Error Handicap Merchant Services East 100000000000000 A TRAVEL DISPUTE REPRESENTATIVE Company lied Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 Unresolved Likely SP Manipulation of sales E0016 3246219 654 GC-1887 US US Consumer Banking DCM DCM Complaint Priority Complaint Cardmember Basic Resolved-Completed 04/26/16 04/27/16 04/28/16 April 07/08/05 04/29/16 System National Origin Credit Card East 100000000000000 C CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 3-5 days Likely SP Unauthorized Activity E0006 3246221 655 GC-1888 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Additional Open 08/15/16 08/16/16 08/17/16 August 07/08/05 08/18/16 Procedures Other Checking East 100000000000000 D DISSATISFACTION ATM RELATED Statement charged my illegally Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 5-10 days Pass Misleading information W0035 3246222 656 GC-1889 US US Consumer Banking FIS FIS Complaint Priority Complaint Applicant Pending 09/17/06 06/10/17 06/12/17 June 07/09/05 Customer Service Age Checking East 100000000000000 E PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Unresolved Review Completed Unauthorized Activity W0026 3246227 657 GC-1890 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Attorney Resolved-Completed 12/16/03 03/13/16 03/14/16 March 07/08/05 03/15/16 Fulfillment Handicap Business Lending East 100000000000000 F LEGAL COLLECTIONS BOOKING ERROR Company lied Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Inappropriate Sales Tactics C0041 3246228 658 GC-1891 US US Consumer Banking CCS CCS Complaint Priority Complaint Carmember Open 12/17/10 10/13/17 10/16/17 October 07/09/05 10/17/17 Non Company Error National Origin Checking East 100000000000000 G TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 10+ days Follow Up Manipulation of sales E0015 3246231 659 GC-1892 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry CFPB Pending 07/16/03 03/08/16 03/09/16 March 07/08/05 System Other Checking East 100000000000000 H ACCOUNT MAINTENANCE COST Statement charged my illegally Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 Unresolved Likely SP Unauthorized Activity W0034 3246235 660 GC-1893 US US Consumer Banking ENR ENR Complaint Priority Complaint Facebook Resolved-Completed 01/28/17 01/29/17 01/30/17 January 07/09/05 01/31/17 Procedures Age Credit Card East 100000000000000 I CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Manipulation of sales E0002 3246237 661 GC-1894 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Merchant Open 09/18/17 09/19/17 09/20/17 September 07/09/05 09/21/17 Customer Service Handicap Checking East 100000000000000 J DISSATISFACTION REBATE I was cheated by company Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Under 3 days Review Completed Unauthorized Activity E0002 3246238 662 GC-1895 US US Business Banking AAC AAC Complaint Priority Complaint Additional Pending 07/14/16 07/15/16 07/18/16 July 07/08/05 Fulfillment National Origin Merchant Services East 100000000000000 A PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Misleading information W0028 3246240 663 GC-1896 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Applicant Resolved-Completed 11/24/16 11/25/16 11/28/16 November 07/08/05 11/29/16 Non Company Error Other Checking East 100000000000000 C LEGAL COLLECTIONS STATEMENT CONTENT I was misrepresented Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Misleading information C0042 3246241 664 GC-1897 US US Consumer Banking CCS CCS Complaint Priority Complaint Attorney Resolved-Completed 03/30/16 03/31/16 04/01/16 March 07/08/05 04/02/16 System Age Credit Card East 100000000000000 D TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Misleading information E0004 3246243 665 GC-1898 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Carmember Open 06/16/16 06/17/16 06/20/16 June 07/08/05 06/21/16 Procedures Handicap Checking East 100000000000000 E ACCOUNT MAINTENANCE ANONYMOUS Sales person sold me card deceitfully Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 5-10 days Review Completed Misleading information E0017 3246245 666 GC-1899 US US Consumer Banking ENR ENR Complaint Priority Complaint CFPB Pending 07/24/16 07/25/16 07/26/16 July 07/08/05 Fulfillment National Origin Credit Card East 100000000000000 F CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Unresolved Likely SP Unauthorized Activity W0027 3246246 667 GC-1900 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Facebook Resolved-Completed 01/24/16 01/25/16 01/26/16 January 07/08/05 01/27/16 Non Company Error Other Checking East 100000000000000 G DISSATISFACTION ATM RELATED Company lied Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Unauthorized Activity E0001 3246249 668 GC-1901 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Resolved-Completed 07/21/17 07/22/17 07/24/17 July 07/09/05 07/25/17 System Age Checking East 100000000000000 H PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 10+ days Review Completed Unauthorized Activity W0036 3246251 669 GC-1902 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Additional Open 05/26/16 05/27/16 05/30/16 May 07/08/05 05/31/16 Fulfillment Handicap Checking East 100000000000000 I LEGAL COLLECTIONS BOOKING ERROR Statement charged my illegally Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 3-5 days Review Needed Manipulation of sales C0044 3246252 670 GC-1903 US US Consumer Banking DCM DCM Complaint Priority Complaint Applicant Pending 08/14/16 08/15/16 08/16/16 August 07/08/05 Non Company Error National Origin Credit Card East 100000000000000 J TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 Unresolved Likely SP Manipulation of sales E0023 3246255 671 GC-1904 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Attorney Resolved-Completed 02/25/17 02/26/17 02/27/17 February 07/09/05 02/28/17 System Other Checking East 100000000000000 A ACCOUNT MAINTENANCE COST I was cheated by company Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Manipulation of sales C0043 3246256 672 GC-1905 US US Business Banking FIS FIS Complaint Priority Complaint Carmember Open 10/17/04 04/11/17 04/12/17 April 07/09/05 04/13/17 Non Company Error Other Business Lending East 100000000000000 C CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Misleading information E0005 3246258 673 GC-1906 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry CFPB Pending 10/13/16 10/14/16 10/17/16 October 07/08/05 Customer Service Age Checking East 100000000000000 D DISSATISFACTION REBATE I was misrepresented Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 Unresolved Review Needed Misleading information E0009 3246259 674 GC-1907 US US Consumer Banking CCS CCS Complaint Priority Complaint Facebook Resolved-Completed 12/16/03 03/13/16 03/14/16 March 07/08/05 03/15/16 Fulfillment Handicap Checking East 100000000000000 E PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Inappropriate Sales Tactics E0010 3246261 675 GC-1908 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Merchant Open 09/17/10 10/10/17 10/11/17 October 07/09/05 10/12/17 Non Company Error National Origin Credit Card East 100000000000000 F LEGAL COLLECTIONS STATEMENT CONTENT Sales person sold me card deceitfully Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Under 3 days Pass Inappropriate Sales Tactics E0003 3246264 676 GC-1909 US US Consumer Banking ENR ENR Complaint Priority Complaint Additional Pending 07/19/16 07/20/16 07/21/16 July 07/08/05 System Other Checking East 100000000000000 G TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Manipulation of sales W0026 3246265 677 GC-1910 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Applicant Resolved-Completed 04/17/04 04/05/17 04/06/17 April 07/09/05 04/07/17 Procedures Age Checking East 100000000000000 H ACCOUNT MAINTENANCE ANONYMOUS Company lied Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Misleading information W0036 3246267 678 GC-1911 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Open 10/31/17 11/01/17 11/02/17 November 07/09/05 11/03/17 Customer Service Handicap Checking East 100000000000000 I CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 5-10 days Pass Unauthorized Activity C0045 3246268 679 GC-1912 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Pending 03/16/16 03/17/16 03/18/16 March 07/08/05 Fulfillment National Origin Checking East 100000000000000 J DISSATISFACTION ATM RELATED Statement charged my illegally Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Unresolved Review Completed Inappropriate Sales Tactics W0033 3246272 680 GC-1913 US US Consumer Banking DCM DCM Complaint Priority Complaint CFPB Resolved-Completed 10/16/17 10/17/17 10/18/17 October 07/09/05 10/19/17 Non Company Error Other Checking East 100000000000000 A PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Unauthorized Activity C0044 3246275 681 GC-1914 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Pending 07/18/17 07/19/17 07/20/17 July 07/09/05 System Age Credit Card East 100000000000000 C LEGAL COLLECTIONS BOOKING ERROR I was cheated by company Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 Unresolved Pass Inappropriate Sales Tactics W0040 3246276 682 GC-1915 US US Consumer Banking FIS FIS Complaint Priority Complaint Merchant Open 03/16/10 10/04/16 10/05/16 October 07/08/05 10/06/16 Procedures Handicap Checking East 100000000000000 D TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 3-5 days Review Completed Misleading information E0017 3246278 683 GC-1916 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Pending 10/17/02 02/11/17 02/13/17 February 07/09/05 Customer Service National Origin Credit Card East 100000000000000 E ACCOUNT MAINTENANCE COST I was cheated by company Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 Unresolved Pass Misleading information W0026 3246279 684 GC-1917 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Resolved-Completed 05/15/17 05/16/17 05/17/17 May 07/09/05 05/18/17 Fulfillment Other Checking East 100000000000000 F CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Unauthorized Activity C0041 3246280 685 GC-1918 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Attorney Open 01/16/04 04/02/16 04/04/16 April 07/08/05 04/05/16 Non Company Error Age Business Lending East 100000000000000 G DISSATISFACTION REBATE I was cheated by company Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 3-5 days Pass Manipulation of sales E0023 3246281 686 GC-1919 US US Consumer Banking ENR ENR Complaint Priority Complaint Carmember Pending 11/16/06 06/12/16 06/13/16 June 07/08/05 System Handicap Credit Card East 100000000000000 H PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 Unresolved Review Completed Manipulation of sales W0035 3246283 687 GC-1920 US US Business Banking FIS FIS Complaint General Complaint & Inquiry CFPB Resolved-Completed 01/13/17 01/14/17 01/16/17 January 07/09/05 01/17/17 Procedures National Origin Business Lending East 100000000000000 I LEGAL COLLECTIONS STATEMENT CONTENT I was cheated by company Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Unauthorized Activity C0044 3246286 688 GC-1921 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Facebook Open 03/14/16 03/15/16 03/16/16 March 07/08/05 03/17/16 Customer Service Other Checking East 100000000000000 J TRAVEL DISPUTE REPRESENTATIVE I was cheated by company Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 3-5 days Follow Up Manipulation of sales W0028 3246287 689 GC-1922 US US Consumer Banking CCS CCS Complaint Priority Complaint Merchant Pending 11/17/10 10/12/17 10/13/17 October 07/09/05 Fulfillment Age Checking East 100000000000000 A TRAVEL DISPUTE REPRESENTATIVE I was cheated by company Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 Unresolved Likely SP Manipulation of sales C0045 3246288 690 GC-1923 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Additional Resolved-Completed 12/16/01 01/13/16 01/14/16 January 07/08/05 01/15/16 Non Company Error Handicap Checking East 100000000000000 A ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes Yes Yes Yes Branch No Negative 0.700570926 10+ days Follow Up Misleading information C0041 3246289 691 GC-1924 US US Business Banking ENR ENR Complaint Priority Complaint Additional Open 11/16/11 11/12/16 11/14/16 November 07/08/05 11/15/16 System National Origin Business Lending East 100000000000000 C CONFUSION ACCOUNT CANCELLED Company lied Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 3-5 days Likely SP Manipulation of sales E0004 3246291 692 GC-1925 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Applicant Pending 01/24/16 01/25/16 01/26/16 January 07/08/05 Procedures Other Merchant Services East 100000000000000 D DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 Unresolved Pass Inappropriate Sales Tactics W0028 3246293 693 GC-1926 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Resolved-Completed 03/17/08 08/04/17 08/07/17 August 07/09/05 08/08/17 Customer Service Age Credit Card East 100000000000000 E PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Under 3 days Review Completed Manipulation of sales E0004 3246294 694 GC-1927 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Open 05/20/16 05/21/16 05/23/16 May 07/08/05 05/24/16 Fulfillment Handicap Credit Card East 100000000000000 F LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Unauthorized Activity W0027 3246295 695 GC-1928 US US Consumer Banking DCM DCM Complaint Priority Complaint CFPB Pending 02/16/17 02/17/17 02/20/17 February 07/09/05 Non Company Error National Origin Credit Card East 100000000000000 G TRAVEL DISPUTE CLAIMS Company lied Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 Unresolved Follow Up Unauthorized Activity E0025 3246296 696 GC-1929 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Resolved-Completed 03/17/08 08/04/17 08/07/17 August 07/09/05 08/08/17 System Other Credit Card East 100000000000000 H ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 3-5 days Likely SP Unauthorized Activity E0009 3246297 697 GC-1930 US US Consumer Banking FIS FIS Complaint Priority Complaint Merchant Open 12/16/04 04/13/16 04/14/16 April 07/08/05 04/15/16 Procedures Age Checking East 100000000000000 I CONFUSION CUSTOMER Statement charged my illegally Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Unauthorized Activity E0006 3246298 698 GC-1931 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Additional Pending 02/25/16 02/26/16 02/29/16 February 07/08/05 Customer Service Handicap Business Lending East 100000000000000 J DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Unresolved Review Completed Misleading information E0017 3246299 699 GC-1932 US US Consumer Banking AAC AAC Complaint Priority Complaint Applicant Resolved-Completed 02/16/10 10/03/16 10/04/16 October 07/08/05 10/05/16 Fulfillment National Origin Credit Card East 100000000000000 A PRIVACY TERMS I was cheated by company There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Unauthorized Activity W0039 3246300 700 GC-1933 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Attorney Resolved-Completed 06/26/17 06/27/17 06/28/17 June 07/09/05 06/29/17 Non Company Error Other Business Lending East 100000000000000 C LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Unauthorized Activity C0043 3246301 701 GC-1934 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Open 03/20/16 03/21/16 03/22/16 March 07/08/05 03/23/16 System Age Credit Card East 100000000000000 D TRAVEL DISPUTE REPRESENTATIVE I was misrepresented Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Misleading information W0032 3246302 702 GC-1935 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry CFPB Pending 12/24/16 12/25/16 12/26/16 December 07/08/05 Procedures Handicap Checking East 100000000000000 E ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 Unresolved Review Completed Inappropriate Sales Tactics C0041 3246303 703 GC-1936 US US Business Banking FIS FIS Complaint Priority Complaint Facebook Resolved-Completed 10/16/12 12/11/16 12/12/16 December 07/08/05 12/13/16 Fulfillment National Origin Business Lending East 100000000000000 F CONFUSION ACCOUNT CANCELLED Sales person sold me card deceitfully Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Inappropriate Sales Tactics W0034 3246306 704 GC-1937 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Merchant Resolved-Completed 03/17/01 01/04/17 01/05/17 January 07/09/05 01/06/17 Non Company Error Other Business Lending East 100000000000000 G DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Manipulation of sales W0026 3246307 705 GC-1938 US US Consumer Banking CCS CCS Complaint Priority Complaint Additional Open 09/17/01 01/10/17 01/11/17 January 07/09/05 02/11/17 System Age Credit Card East 100000000000000 H PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 10+ days Review Completed Unauthorized Activity W0037 3246309 706 GC-1939 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Applicant Pending 07/18/17 07/19/17 07/20/17 July 07/09/05 Fulfillment Handicap Checking East 100000000000000 I LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 Unresolved Review Needed Manipulation of sales E0007 3246311 707 GC-1940 US US Consumer Banking ENR ENR Complaint Priority Complaint Attorney Resolved-Completed 11/17/03 03/12/17 03/13/17 March 07/09/05 04/13/17 Non Company Error National Origin Checking East 100000000000000 J TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Misleading information W0036 3246312 708 GC-1941 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Carmember Open 07/17/02 02/08/17 02/09/17 February 07/09/05 03/09/17 System Other Credit Card East 100000000000000 A ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Misleading information C0045 3246313 709 GC-1942 US US Business Banking AAC AAC Complaint Priority Complaint CFPB Pending 01/27/16 01/28/16 01/29/16 January 07/08/05 Customer Service Age Merchant Services East 100000000000000 C CONFUSION CUSTOMER I was cheated by company Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Inappropriate Sales Tactics E0023 3246314 710 GC-1943 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Facebook Resolved-Completed 10/16/16 10/17/16 10/18/16 October 07/08/05 11/18/16 Fulfillment Handicap Checking East 100000000000000 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 3-5 days Review Needed Manipulation of sales C0042 3246315 711 GC-1944 US US Consumer Banking DCM DCM Complaint Priority Complaint Merchant Open 02/23/16 02/24/16 02/25/16 February 07/08/05 03/25/16 Non Company Error National Origin Credit Card East 100000000000000 E PRIVACY TERMS I was misrepresented There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Misleading information E0011 3246316 712 GC-1945 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Additional Pending 10/16/04 04/11/16 04/12/16 April 07/08/05 System Other Credit Card East 100000000000000 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Unresolved Pass Inappropriate Sales Tactics E0010 3246317 713 GC-1946 US US Business Banking FIS FIS Complaint Priority Complaint Applicant Resolved-Completed 06/13/16 06/14/16 06/15/16 June 07/08/05 07/15/16 Procedures Age Business Lending East 100000000000000 G TRAVEL DISPUTE REPRESENTATIVE Sales person sold me card deceitfully Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Misleading information E0011 3246318 714 GC-1947 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Attorney Open 12/16/10 10/13/16 10/14/16 October 07/08/05 11/14/16 Customer Service Handicap Credit Card East 100000000000000 H ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Unauthorized Activity E0002 3246319 715 GC-1948 US US Consumer Banking CCS CCS Complaint Priority Complaint Carmember Pending 03/31/17 04/01/17 04/03/17 April 07/09/05 Fulfillment National Origin Checking East 100000000000000 I CONFUSION ACCOUNT CANCELLED Company lied Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 Unresolved Pass Unauthorized Activity C0042 3246320 716 GC-1949 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry CFPB Resolved-Completed 03/18/17 03/19/17 03/20/17 March 07/09/05 04/20/17 Non Company Error Other Checking East 100000000000000 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Under 3 days Review Completed Unauthorized Activity E0024 3246322 717 GC-1950 US US Business Banking ENR ENR Complaint Priority Complaint Facebook Pending 05/16/03 03/06/16 03/07/16 March 07/08/05 System Age Merchant Services East 100000000000000 A PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Misleading information W0029 3246324 718 GC-1951 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Merchant Resolved-Completed 01/16/08 08/02/16 08/03/16 August 07/08/05 09/03/16 Procedures Handicap Checking East 100000000000000 C LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Unauthorized Activity W0026 3246325 719 GC-1952 US US Consumer Banking AAC AAC Complaint Priority Complaint Additional Open 05/26/16 05/27/16 05/30/16 May 07/08/05 06/30/16 Customer Service National Origin Credit Card East 100000000000000 D TRAVEL DISPUTE CLAIMS I was cheated by company Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 3-5 days Review Completed Manipulation of sales W0029 3246328 720 GC-1953 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Applicant Pending 11/24/16 11/25/16 11/28/16 November 07/08/05 Fulfillment Other Credit Card East 100000000000000 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 Unresolved Pass Unauthorized Activity C0041 3246329 721 GC-1954 US US Consumer Banking DCM DCM Complaint Priority Complaint Attorney Resolved-Completed 08/17/17 08/18/17 08/21/17 August 07/09/05 09/21/17 Non Company Error Age Checking East 100000000000000 F CONFUSION CUSTOMER I was cheated by company Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Inappropriate Sales Tactics E0002 3246331 722 GC-1955 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Carmember Open 04/15/16 04/16/16 04/18/16 April 07/08/05 05/18/16 System Handicap Checking East 100000000000000 G DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 3-5 days Pass Misleading information E0024 3246334 723 GC-1956 US US Consumer Banking FIS FIS Complaint Priority Complaint CFPB Pending 02/17/01 01/03/17 01/04/17 January 07/09/05 Procedures National Origin Checking East 100000000000000 H PRIVACY TERMS I was cheated by company There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 Unresolved Review Completed Manipulation of sales C0043 3246336 724 GC-1957 US US Business Banking AAC AAC Complaint Priority Complaint Facebook Resolved-Completed 12/22/16 12/23/16 12/26/16 December 07/08/05 01/26/17 Customer Service Other Merchant Services East 100000000000000 I LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Manipulation of sales E0022 3246338 725 GC-1958 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Merchant Open 11/25/16 11/26/16 11/28/16 November 07/08/05 12/28/16 Fulfillment Age Credit Card East 100000000000000 J TRAVEL DISPUTE REPRESENTATIVE I was cheated by company Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 3-5 days Follow Up Inappropriate Sales Tactics W0039 3246339 726 GC-1959 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Pending 05/15/17 05/16/17 05/17/17 May 07/09/05 Non Company Error Handicap Checking East 100000000000000 A TRAVEL DISPUTE REPRESENTATIVE I was cheated by company Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 Unresolved Likely SP Inappropriate Sales Tactics E0022 3246343 727 GC-1960 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Additional Resolved-Completed 01/16/01 01/02/16 01/04/16 January 07/08/05 02/04/16 System National Origin Merchant Services East 100000000000000 A ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes Yes Yes Yes Branch No Negative 0.700570926 10+ days Follow Up Manipulation of sales C0043 3246344 728 GC-1961 US US Consumer Banking FIS FIS Complaint Priority Complaint Applicant Open 07/16/09 09/08/16 09/09/16 September 07/08/05 10/09/16 Procedures Other Checking East 100000000000000 C CONFUSION ACCOUNT CANCELLED Company lied Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 3-5 days Likely SP Unauthorized Activity E0007 3246345 729 GC-1962 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Attorney Pending 09/16/08 08/10/16 08/11/16 August 07/08/05 Customer Service Age Merchant Services East 100000000000000 D DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 Unresolved Pass Unauthorized Activity W0026 3246347 730 GC-1963 US US Consumer Banking CCS CCS Complaint Priority Complaint Carmember Resolved-Completed 06/25/17 06/26/17 06/27/17 June 07/09/05 07/27/17 Fulfillment Handicap Checking East 100000000000000 E PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Under 3 days Review Completed Unauthorized Activity C0045 3246348 731 GC-1964 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry CFPB Open 05/17/03 03/06/17 03/07/17 March 07/09/05 04/07/17 Non Company Error National Origin Checking East 100000000000000 F LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Manipulation of sales E0017 3246351 732 GC-1965 US US Consumer Banking ENR ENR Complaint Priority Complaint Facebook Pending 07/31/16 08/01/16 08/02/16 August 07/08/05 System Other Checking East 100000000000000 G TRAVEL DISPUTE CLAIMS Company lied Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 Unresolved Follow Up Unauthorized Activity C0043 3246357 733 GC-1966 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Merchant Resolved-Completed 08/16/05 05/09/16 05/10/16 May 07/08/05 06/10/16 Procedures Age Checking East 100000000000000 H ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 3-5 days Likely SP Unauthorized Activity E0021 3246358 734 GC-1967 US US Consumer Banking AAC AAC Complaint Priority Complaint Additional Open 06/19/16 06/20/16 06/21/16 June 07/08/05 07/21/16 Customer Service Handicap Checking East 100000000000000 I CONFUSION CUSTOMER Statement charged my illegally Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Inappropriate Sales Tactics C0043 3246360 735 GC-1968 US US Consumer Banking TSC TSC Complaint General Complaint & Inquiry Applicant Pending 02/17/04 04/03/17 04/04/17 April 07/09/05 Fulfillment National Origin Credit Card East 100000000000000 J DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Unresolved Review Completed Misleading information E0018 3246361 736 GC-1969 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Resolved-Completed 03/30/16 03/31/16 04/01/16 March 07/08/05 05/01/16 Non Company Error Other Credit Card East 100000000000000 A PRIVACY TERMS I was cheated by company There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Unauthorized Activity W0027 3246363 737 GC-1970 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Resolved-Completed 07/16/08 08/08/16 08/09/16 August 07/08/05 09/09/16 System Age Checking East 100000000000000 C LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Misleading information W0039 3246368 738 GC-1971 US US Consumer Banking DCM DCM Complaint Priority Complaint CFPB Open 09/21/17 09/22/17 09/25/17 September 07/09/05 10/25/17 Procedures Handicap Checking East 100000000000000 D TRAVEL DISPUTE REPRESENTATIVE I was misrepresented Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Unauthorized Activity C0043 3246369 739 GC-1972 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Pending 02/17/09 09/03/17 09/04/17 September 07/09/05 Fulfillment National Origin Credit Card East 100000000000000 E ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 Unresolved Review Completed Misleading information E0005 3246370 740 GC-1973 US US Consumer Banking FIS FIS Complaint Priority Complaint Merchant Resolved-Completed 05/22/17 05/23/17 05/24/17 May 07/09/05 06/24/17 Non Company Error Other Checking East 100000000000000 F CONFUSION ACCOUNT CANCELLED Sales person sold me card deceitfully Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Manipulation of sales E0012 3246371 741 GC-1974 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Resolved-Completed 10/17/05 05/11/17 05/12/17 May 07/09/05 06/12/17 System Age Checking East 100000000000000 G DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Unauthorized Activity W0029 3246374 742 GC-1975 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Open 08/15/17 08/16/17 08/17/17 August 07/09/05 09/17/17 Fulfillment Handicap Checking East 100000000000000 H PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 10+ days Review Completed Manipulation of sales W0039 3246375 743 GC-1976 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Attorney Pending 10/16/04 04/11/16 04/12/16 April 07/08/05 Non Company Error National Origin Credit Card East 100000000000000 I LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 Unresolved Review Needed Misleading information C0045 3246376 744 GC-1977 US US Consumer Banking ENR ENR Complaint Priority Complaint Carmember Resolved-Completed 02/23/17 02/24/17 02/27/17 February 07/09/05 03/27/17 System Other Credit Card East 100000000000000 J TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Inappropriate Sales Tactics E0003 3246101 745 GC-1978 US US Business Banking FIS FIS Complaint General Complaint & Inquiry CFPB Open 02/29/16 03/01/16 03/02/16 March 07/08/05 04/02/16 Non Company Error Other Business Lending East 100000000000000 A ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Unauthorized Activity E0009 3246102 746 GC-1979 US US Business Banking AAC AAC Complaint Priority Complaint Facebook Pending 09/17/17 09/18/17 09/19/17 September 07/09/05 Customer Service Age Business Lending East 100000000000000 C CONFUSION CUSTOMER I was cheated by company Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Unauthorized Activity E0016 3246104 747 GC-1980 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Merchant Resolved-Completed 02/17/08 08/03/17 08/04/17 August 07/09/05 09/04/17 Fulfillment Handicap Credit Card East 100000000000000 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 3-5 days Review Needed Misleading information C0043 3246108 748 GC-1981 US US Business Banking DCM DCM Complaint Priority Complaint Additional Open 07/17/10 10/08/17 10/09/17 October 07/09/05 11/09/17 Non Company Error National Origin Business Lending East 100000000000000 E PRIVACY TERMS I was misrepresented There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Manipulation of sales E0015 3246109 749 GC-1982 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Applicant Pending 06/28/17 06/29/17 06/30/17 June 07/09/05 System Other Business Lending East 100000000000000 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Unresolved Pass Unauthorized Activity E0015 3246110 750 GC-1983 US US Consumer Banking FIS FIS Complaint Priority Complaint Attorney Resolved-Completed 01/13/17 01/14/17 01/16/17 January 07/09/05 02/16/17 Procedures Age Credit Card East 100000000000000 G TRAVEL DISPUTE REPRESENTATIVE Sales person sold me card deceitfully Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Unauthorized Activity E0018 3246111 751 GC-1984 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Carmember Open 09/19/17 09/20/17 09/21/17 September 07/09/05 10/21/17 Customer Service Handicap Credit Card East 100000000000000 H ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Unauthorized Activity C0042 3246113 752 GC-1985 US US Consumer Banking CCS CCS Complaint Priority Complaint CFPB Pending 12/19/16 12/20/16 12/21/16 December 07/08/05 Fulfillment National Origin Checking East 100000000000000 I CONFUSION ACCOUNT CANCELLED Company lied Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 Unresolved Pass Misleading information W0035 3246114 753 GC-1986 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Facebook Resolved-Completed 07/17/05 05/08/17 05/09/17 May 07/09/05 06/09/17 Non Company Error Other Checking East 100000000000000 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Under 3 days Review Completed Manipulation of sales W0027 3246116 754 GC-1987 US US Business Banking ENR ENR Complaint Priority Complaint Merchant Pending 08/16/04 04/09/16 04/11/16 April 07/08/05 System Age Business Lending East 100000000000000 A PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Unauthorized Activity E0017 3246119 755 GC-1988 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Additional Open 10/15/16 10/16/16 10/17/16 October 07/08/05 11/17/16 Procedures Handicap Checking East 100000000000000 C LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Unauthorized Activity E0006 3246123 756 GC-1989 US US Consumer Banking AAC AAC Complaint Priority Complaint Applicant Pending 10/15/17 10/16/17 10/17/17 October 07/09/05 Customer Service National Origin Checking East 100000000000000 D TRAVEL DISPUTE CLAIMS I was cheated by company Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 Unresolved Review Completed Unauthorized Activity W0031 3246124 757 GC-1990 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Attorney Resolved-Completed 04/13/17 04/14/17 04/17/17 April 07/09/05 05/17/17 Fulfillment Other Business Lending East 100000000000000 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 5-10 days Pass Misleading information E0009 3246128 758 GC-1991 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Open 11/16/16 11/17/16 11/18/16 November 07/08/05 12/18/16 Non Company Error Age Checking East 100000000000000 F CONFUSION CUSTOMER I was cheated by company Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Unauthorized Activity C0044 3246129 759 GC-1992 US US Business Banking ENR ENR Complaint General Complaint & Inquiry CFPB Pending 04/29/16 04/30/16 05/02/16 April 07/08/05 System Handicap Merchant Services East 100000000000000 G DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 Unresolved Pass Inappropriate Sales Tactics E0003 3246130 760 GC-1993 US US Consumer Banking FIS FIS Complaint Priority Complaint Facebook Resolved-Completed 12/23/16 12/24/16 12/26/16 December 07/08/05 01/26/17 Procedures National Origin Checking East 100000000000000 H PRIVACY TERMS I was cheated by company There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 5-10 days Review Completed Unauthorized Activity C0042 3246133 761 GC-1994 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Open 01/19/17 01/20/17 01/23/17 January 07/09/05 02/23/17 Customer Service Other Credit Card East 100000000000000 I LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Misleading information E0016 3246134 762 GC-1995 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Additional Pending 04/13/17 04/14/17 04/17/17 April 07/09/05 Fulfillment Age Checking East 100000000000000 J TRAVEL DISPUTE REPRESENTATIVE I was cheated by company Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 Unresolved Follow Up Inappropriate Sales Tactics E0002 3246137 763 GC-1996 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Resolved-Completed 02/16/03 03/03/16 03/04/16 March 07/08/05 04/04/16 Non Company Error Handicap Checking East 100000000000000 A TRAVEL DISPUTE REPRESENTATIVE I was cheated by company Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 10+ days Likely SP Unauthorized Activity E0006 3246138 764 GC-1997 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Applicant Open 12/13/16 12/14/16 12/15/16 December 07/08/05 01/15/17 System National Origin Checking East 100000000000000 A ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes Yes Yes Yes Branch No Negative 0.700570926 10+ days Follow Up Unauthorized Activity W0040 3246139 765 GC-1998 US US Business Banking FIS FIS Complaint Priority Complaint Attorney Pending 05/31/16 06/01/16 06/02/16 June 07/08/05 Procedures Other Business Lending East 100000000000000 C CONFUSION ACCOUNT CANCELLED Company lied Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 Unresolved Likely SP Unauthorized Activity E0019 3246142 766 GC-1999 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Carmember Resolved-Completed 08/13/16 08/14/16 08/15/16 August 07/08/05 09/15/16 Customer Service Age Checking East 100000000000000 D DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 5-10 days Pass Unauthorized Activity E0002 3246143 767 GC-2000 US US Consumer Banking CCS CCS Complaint Priority Complaint CFPB Open 12/23/16 12/24/16 12/26/16 December 07/08/05 01/26/17 Fulfillment Handicap Checking East 100000000000000 E PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Under 3 days Review Completed Inappropriate Sales Tactics C0041 3246145 768 GC-2001 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Facebook Pending 03/22/17 03/23/17 03/24/17 March 07/09/05 Non Company Error National Origin Business Lending East 100000000000000 F LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Unauthorized Activity W0037 3246146 769 GC-2002 US US Consumer Banking ENR ENR Complaint Priority Complaint Merchant Resolved-Completed 06/16/03 03/07/16 03/08/16 March 07/08/05 04/08/16 System Other Checking East 100000000000000 G TRAVEL DISPUTE CLAIMS Company lied Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 10+ days Follow Up Unauthorized Activity E0005 3246147 770 GC-2003 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Additional Open 08/26/16 08/27/16 08/29/16 August 07/08/05 09/29/16 Procedures Age Business Lending East 100000000000000 H ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 3-5 days Likely SP Unauthorized Activity E0023 3246151 771 GC-2004 US US Business Banking AAC AAC Complaint Priority Complaint Applicant Pending 10/15/17 10/16/17 10/17/17 October 07/09/05 Customer Service Handicap Merchant Services East 100000000000000 I CONFUSION CUSTOMER Statement charged my illegally Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 Unresolved Pass Inappropriate Sales Tactics W0028 3246152 772 GC-2005 US US Business Banking TSC TSC Complaint General Complaint & Inquiry Attorney Resolved-Completed 06/17/08 08/07/17 08/08/17 August 07/09/05 09/08/17 Fulfillment National Origin Business Lending East 100000000000000 J DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Under 3 days Review Completed Inappropriate Sales Tactics E0022 3246153 773 GC-2006 US US Consumer Banking AAC AAC Complaint Priority Complaint Carmember Resolved-Completed 06/27/16 06/28/16 06/29/16 June 07/08/05 07/29/16 Non Company Error Other Checking East 100000000000000 A PRIVACY TERMS I was cheated by company There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Unauthorized Activity E0018 3246154 774 GC-2007 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry CFPB Open 10/26/16 10/27/16 10/28/16 October 07/08/05 11/28/16 System Age Checking East 100000000000000 C LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Unauthorized Activity E0005 3246155 775 GC-2008 US US Consumer Banking DCM DCM Complaint Priority Complaint Facebook Pending 08/21/16 08/22/16 08/23/16 August 07/08/05 Procedures Handicap Checking East 100000000000000 D TRAVEL DISPUTE REPRESENTATIVE I was misrepresented Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 Unresolved Pass Inappropriate Sales Tactics C0043 3246157 776 GC-2009 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Merchant Resolved-Completed 06/16/17 06/17/17 06/19/17 June 07/09/05 07/19/17 Fulfillment National Origin Credit Card East 100000000000000 E ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 5-10 days Review Completed Manipulation of sales C0045 3246163 777 GC-2010 US US Consumer Banking FIS FIS Complaint Priority Complaint Additional Resolved-Completed 09/17/09 09/10/17 09/11/17 September 07/09/05 10/11/17 Non Company Error Other Checking East 100000000000000 F CONFUSION ACCOUNT CANCELLED Sales person sold me card deceitfully Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Inappropriate Sales Tactics W0030 3246170 778 GC-2011 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Applicant Open 07/21/17 07/22/17 07/24/17 July 07/09/05 08/24/17 System Age Checking East 100000000000000 G DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Unauthorized Activity E0007 3246171 779 GC-2012 US US Consumer Banking CCS CCS Complaint Priority Complaint Attorney Pending 03/17/07 07/04/17 07/05/17 July 07/09/05 Fulfillment Handicap Checking East 100000000000000 H PRIVACY BILLING ODDER Company lied There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 Unresolved Review Completed Unauthorized Activity W0032 3246173 780 GC-2013 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Carmember Resolved-Completed 08/16/07 07/09/16 07/11/16 July 07/08/05 08/11/16 Non Company Error National Origin Checking East 100000000000000 I LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 3-5 days Review Needed Inappropriate Sales Tactics C0041 3246175 781 GC-2014 US US Consumer Banking ENR ENR Complaint Priority Complaint CFPB Open 08/17/04 04/09/17 04/10/17 April 07/09/05 05/10/17 System Other Credit Card East 100000000000000 J TRAVEL DISPUTE CLAIMS Statement charged my illegally Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Unauthorized Activity E0018 3246176 782 GC-2015 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Facebook Pending 08/17/16 08/18/16 08/19/16 August 07/08/05 Non Company Error National Origin Checking East 100000000000000 A ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Unresolved Pass Misleading information E0021 3246177 783 GC-2016 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Resolved-Completed 07/18/17 07/19/17 07/20/17 July 07/09/05 08/20/17 System Other Credit Card East 100000000000000 C CONFUSION CUSTOMER I was cheated by company Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Manipulation of sales E0017 3246178 784 GC-2017 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Additional Open 12/25/16 12/26/16 12/27/16 December 07/08/05 01/27/17 Procedures Age Business Lending East 100000000000000 D DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 3-5 days Review Needed Unauthorized Activity E0006 3246179 785 GC-2018 US US Consumer Banking DCM DCM Complaint Priority Complaint Applicant Pending 07/16/04 04/08/16 04/11/16 April 07/08/05 Customer Service Handicap Checking East 100000000000000 E PRIVACY TERMS I was misrepresented There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 Unresolved Likely SP Unauthorized Activity E0011 3246180 786 GC-2019 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Attorney Resolved-Completed 10/23/17 10/24/17 10/25/17 October 07/09/05 11/25/17 Fulfillment National Origin Credit Card East 100000000000000 F LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Under 3 days Pass Inappropriate Sales Tactics E0021 3246181 787 GC-2020 US US Business Banking FIS FIS Complaint Priority Complaint Carmember Open 08/16/03 03/09/16 03/10/16 March 07/08/05 04/10/16 Non Company Error Other Merchant Services East 100000000000000 G TRAVEL DISPUTE REPRESENTATIVE Sales person sold me card deceitfully Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Misleading information W0036 3246183 788 GC-2021 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry CFPB Pending 06/19/16 06/20/16 06/21/16 June 07/08/05 System Age Credit Card East 100000000000000 H ACCOUNT MAINTENANCE ANONYMOUS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 Unresolved Likely SP Inappropriate Sales Tactics C0042 3246184 789 GC-2022 US US Consumer Banking CCS CCS Complaint Priority Complaint Facebook Open 07/17/10 10/08/17 10/09/17 October 07/09/05 11/09/17 Procedures Handicap Credit Card East 100000000000000 I CONFUSION ACCOUNT CANCELLED Company lied Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 5-10 days Pass Unauthorized Activity E0019 3246185 790 GC-2023 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Merchant Pending 01/21/17 01/22/17 01/23/17 January 07/09/05 Customer Service National Origin Checking East 100000000000000 J DISSATISFACTION ATM RELATED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Unresolved Review Completed Inappropriate Sales Tactics W0039 3246186 791 GC-2024 US US Consumer Banking ENR ENR Complaint Priority Complaint Additional Resolved-Completed 04/15/16 04/16/16 04/18/16 April 07/08/05 05/18/16 Fulfillment Other Credit Card East 100000000000000 A PRIVACY BILLING ODDER Statement charged my illegally There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Unauthorized Activity E0013 3246188 792 GC-2025 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Applicant Open 04/18/16 04/19/16 04/20/16 April 07/08/05 05/20/16 Non Company Error Age Checking East 100000000000000 C LEGAL COLLECTIONS BOOKING ERROR "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Inappropriate Sales Tactics E0008 3246189 793 GC-2026 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Pending 08/24/17 08/25/17 08/28/17 August 07/09/05 System Handicap Checking East 100000000000000 D TRAVEL DISPUTE CLAIMS I was cheated by company Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 Unresolved Review Completed Manipulation of sales E0023 3246191 794 GC-2027 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Resolved-Completed 08/17/09 09/09/17 09/11/17 September 07/09/05 10/11/17 Procedures National Origin Checking East 100000000000000 E ACCOUNT MAINTENANCE COST "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 5-10 days Pass Unauthorized Activity E0001 3246194 795 GC-2028 US US Consumer Banking DCM DCM Complaint Priority Complaint CFPB Open 01/18/16 01/19/16 01/20/16 January 07/08/05 02/20/16 Customer Service Other Checking East 100000000000000 F CONFUSION CUSTOMER I was cheated by company Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Unauthorized Activity E0004 3246195 796 GC-2029 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Pending 09/15/17 09/16/17 09/18/17 September 07/09/05 Fulfillment Age Checking East 100000000000000 G DISSATISFACTION REBATE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 Unresolved Pass Unauthorized Activity W0039 3246198 797 GC-2030 US US Business Banking FIS FIS Complaint Priority Complaint Merchant Resolved-Completed 07/31/16 08/01/16 08/02/16 August 07/08/05 09/02/16 Non Company Error Handicap Business Lending East 100000000000000 H PRIVACY TERMS I was cheated by company There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 5-10 days Review Completed Inappropriate Sales Tactics E0013 3246199 798 GC-2031 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Open 08/30/17 08/31/17 09/01/17 August 07/09/05 10/01/17 System National Origin Credit Card East 100000000000000 I LEGAL COLLECTIONS STATEMENT CONTENT "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Manipulation of sales E0003 3246200 799 GC-2032 US US Business Banking CCS CCS Complaint Priority Complaint Cardmember Basic Pending 12/16/04 04/13/16 04/14/16 April 07/08/05 Procedures Other Merchant Services East 100000000000000 J TRAVEL DISPUTE REPRESENTATIVE I was cheated by company Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 Unresolved Follow Up Manipulation of sales E0017 3246201 800 GC-2033 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Additional Resolved-Completed 04/17/07 07/05/17 07/06/17 July 07/09/05 08/06/17 Customer Service Age Checking East 100000000000000 A TRAVEL DISPUTE REPRESENTATIVE I was cheated by company Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 10+ days Likely SP Unauthorized Activity W0035 3246206 801 GC-2034 US US Consumer Banking ENR ENR Complaint Priority Complaint Applicant Open 09/30/17 10/01/17 10/02/17 October 07/09/05 11/02/17 Fulfillment Handicap Checking East 100000000000000 C CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 3-5 days Likely SP Inappropriate Sales Tactics E0007 3246207 802 GC-2035 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Attorney Pending 08/29/17 08/30/17 08/31/17 August 07/09/05 Non Company Error National Origin Business Lending East 100000000000000 D DISSATISFACTION ATM RELATED Company lied Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 Unresolved Pass Inappropriate Sales Tactics C0044 3246208 803 GC-2036 US US Consumer Banking AAC AAC Complaint Priority Complaint Carmember Resolved-Completed 10/17/09 09/11/17 09/12/17 September 07/09/05 10/12/17 System Other Checking East 100000000000000 E PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Under 3 days Review Completed Manipulation of sales C0042 3246210 804 GC-2037 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry CFPB Open 05/17/08 08/06/17 08/07/17 August 07/09/05 09/07/17 Procedures Age Checking East 100000000000000 F LEGAL COLLECTIONS BOOKING ERROR Statement charged my illegally Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Inappropriate Sales Tactics W0032 3246211 805 GC-2038 US US Business Banking DCM DCM Complaint Priority Complaint Facebook Pending 08/27/17 08/28/17 08/29/17 August 07/09/05 Customer Service Handicap Business Lending East 100000000000000 G TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 Unresolved Follow Up Unauthorized Activity C0043 3246213 806 GC-2039 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Merchant Resolved-Completed 08/13/17 08/14/17 08/15/17 August 07/09/05 09/15/17 Fulfillment National Origin Business Lending East 100000000000000 H ACCOUNT MAINTENANCE COST Company lied Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 3-5 days Likely SP Unauthorized Activity W0038 3246214 807 GC-2040 US US Consumer Banking FIS FIS Complaint Priority Complaint Additional Resolved-Completed 08/19/17 08/20/17 08/21/17 August 07/09/05 09/21/17 Non Company Error Other Credit Card East 100000000000000 I CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Misleading information E0007 3246215 808 GC-2041 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Applicant Open 08/25/17 08/26/17 08/28/17 August 07/09/05 09/28/17 System Age Checking East 100000000000000 J DISSATISFACTION REBATE Statement charged my illegally Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Under 3 days Review Completed Manipulation of sales E0016 3246219 809 GC-2042 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Pending 09/30/17 10/01/17 10/02/17 October 07/09/05 Procedures Handicap Credit Card East 100000000000000 A PRIVACY TERMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Misleading information E0006 3246221 810 GC-2043 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Resolved-Completed 09/27/17 09/28/17 09/29/17 September 07/09/05 10/29/17 Fulfillment National Origin Credit Card East 100000000000000 C LEGAL COLLECTIONS STATEMENT CONTENT I was cheated by company Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Unauthorized Activity W0035 3246222 811 GC-2044 US US Business Banking DCM DCM Complaint Priority Complaint CFPB Resolved-Completed 04/17/07 07/05/17 07/06/17 July 07/09/05 08/06/17 Non Company Error Other Business Lending East 100000000000000 D TRAVEL DISPUTE REPRESENTATIVE "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Unauthorized Activity W0026 3246227 812 GC-2045 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Open 08/23/17 08/24/17 08/25/17 August 07/09/05 09/25/17 System Age Checking East 100000000000000 E ACCOUNT MAINTENANCE ANONYMOUS I was misrepresented Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 5-10 days Review Completed Manipulation of sales C0041 3246228 813 GC-2046 US US Consumer Banking FIS FIS Complaint Priority Complaint Merchant Pending 06/17/09 09/07/17 09/08/17 September 07/09/05 Fulfillment Handicap Credit Card East 100000000000000 F CONFUSION ACCOUNT CANCELLED "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Unresolved Likely SP Manipulation of sales E0015 3246231 814 GC-2047 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Additional Resolved-Completed 10/17/09 09/11/17 09/12/17 September 07/09/05 10/12/17 Non Company Error National Origin Merchant Services East 100000000000000 G DISSATISFACTION ATM RELATED Sales person sold me card deceitfully Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Manipulation of sales W0034 3246235 815 GC-2048 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Open 08/17/17 08/18/17 08/21/17 August 07/09/05 09/21/17 System Other Credit Card East 100000000000000 H PRIVACY BILLING ODDER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 10+ days Review Completed Inappropriate Sales Tactics E0002 3246237 816 GC-2049 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Attorney Pending 05/17/08 08/06/17 08/07/17 August 07/09/05 Non Company Error Other Checking East 100000000000000 I LEGAL COLLECTIONS BOOKING ERROR Company lied Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 Unresolved Review Needed Unauthorized Activity E0002 3246238 817 GC-2050 US US Consumer Banking ENR ENR Complaint Priority Complaint Carmember Resolved-Completed 03/17/09 09/04/17 09/05/17 September 07/09/05 10/05/17 Customer Service Age Credit Card East 100000000000000 J TRAVEL DISPUTE CLAIMS "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Misleading information W0028 3246240 818 GC-2051 US US Business Banking FIS FIS Complaint General Complaint & Inquiry CFPB Open 01/17/08 08/02/17 08/03/17 August 07/09/05 08/04/17 Fulfillment Handicap Business Lending East 100000000000000 A ACCOUNT MAINTENANCE COST Statement charged my illegally Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Manipulation of sales C0042 3246241 819 GC-2052 US US Business Banking AAC AAC Complaint Priority Complaint Facebook Pending 01/17/09 09/02/17 09/04/17 September 07/09/05 Non Company Error National Origin Business Lending East 100000000000000 C CONFUSION CUSTOMER "[8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] CUSTOMER: Hi, I applied to my current card through a referral bonus promotion that I never received. [8:32 PM] ASSOCIATE: I'm sorry to hear that. Give me a moment to confirm your account information and check our records. [8:33 PM] ASSOCIATE: I'm sorry, it seems that you aren’t eligible for this promotion because you have used it before. [8:33 PM] CUSTOMER: Well the representative that I spoke to when I signed up said that didn't matter. She promised me that I would receive my bonus points. [8:34 PM] ASSOCIATE: I'm sorry, that is not the case with this promotion. [8:35 PM] CUSTOMER: I feel extremely misinformed. I am going to cancel my card with you. [8:35 PM] ASSOCIATE: I am sorry that you want to cancel. We would love to keep doing business with you. Would you like to call and we can discuss some options? [8:36 PM] CUSTOMER: No, I am just going to cancel. I am too frustrated with my experience to consider another chance. [8:36 PM] ASSOCIATE: We apologize for the inconvenience. You can cancel your cards with us over the phone or online. [8:37 PM] CLIENT: Ok. Proceed to cancel. " Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Inappropriate Sales Tactics E0004 3246243 820 GC-2053 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Merchant Resolved-Completed 09/16/17 09/17/17 09/18/17 September 07/09/05 09/19/17 System Other Business Lending East 100000000000000 D DISSATISFACTION REBATE I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 3-5 days Review Needed Misleading information E0017 3246245 821 GC-2054 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Open 09/18/17 09/19/17 09/20/17 September 07/09/05 09/21/17 Procedures Age Credit Card East 100000000000000 E PRIVACY TERMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Unauthorized Activity W0027 3246246 822 GC-2055 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Applicant Pending 06/17/09 09/07/17 09/08/17 September 07/09/05 Customer Service Handicap Credit Card East 100000000000000 F LEGAL COLLECTIONS STATEMENT CONTENT I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Unresolved Pass Misleading information E0001 3246249 823 GC-2056 US US Consumer Banking FIS FIS Complaint Priority Complaint Attorney Resolved-Completed 08/27/17 08/28/17 08/29/17 August 07/09/05 08/30/17 Fulfillment National Origin Checking East 100000000000000 G TRAVEL DISPUTE REPRESENTATIVE I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Misleading information W0036 3246251 824 GC-2057 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Carmember Pending 03/17/10 10/04/17 10/05/17 October 07/09/05 Non Company Error Other Business Lending East 100000000000000 H ACCOUNT MAINTENANCE ANONYMOUS I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 Unresolved Likely SP Manipulation of sales C0044 3246252 825 GC-2058 US US Consumer Banking CCS CCS Complaint Priority Complaint CFPB Open 09/25/17 09/26/17 09/27/17 September 07/09/05 09/28/17 System Age Checking East 100000000000000 I CONFUSION ACCOUNT CANCELLED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 5-10 days Pass Unauthorized Activity E0023 3246255 826 GC-2059 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Facebook Pending 08/17/09 09/09/17 09/11/17 September 07/09/05 Procedures Handicap Checking East 100000000000000 J DISSATISFACTION ATM RELATED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Unresolved Review Completed Unauthorized Activity C0043 3246256 827 GC-2060 US US Business Banking ENR ENR Complaint Priority Complaint Merchant Resolved-Completed 02/17/08 08/03/17 08/04/17 August 07/09/05 08/07/17 Customer Service National Origin Merchant Services East 100000000000000 A PRIVACY BILLING ODDER I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Misleading information E0005 3246258 828 GC-2061 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Additional Open 08/26/17 08/27/17 08/28/17 August 07/09/05 08/29/17 Fulfillment Other Business Lending East 100000000000000 C LEGAL COLLECTIONS BOOKING ERROR I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Manipulation of sales E0009 3246259 829 GC-2062 US US Consumer Banking AAC AAC Complaint Priority Complaint Applicant Pending 09/25/17 09/26/17 09/27/17 September 07/09/05 Non Company Error Age Checking East 100000000000000 D TRAVEL DISPUTE CLAIMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 Unresolved Review Completed Unauthorized Activity E0010 3246261 830 GC-2063 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Attorney Resolved-Completed 09/16/17 09/17/17 09/18/17 September 07/09/05 09/19/17 System Handicap Checking East 100000000000000 E ACCOUNT MAINTENANCE COST I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 5-10 days Pass Manipulation of sales E0003 3246264 831 GC-2064 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Open 09/15/17 09/16/17 09/18/17 September 07/09/05 09/19/17 Procedures National Origin Credit Card East 100000000000000 F CONFUSION CUSTOMER During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed. Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Inappropriate Sales Tactics W0026 3246265 832 GC-2065 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry CFPB Pending 08/17/08 08/09/17 08/10/17 August 07/09/05 Customer Service Other Credit Card East 100000000000000 G DISSATISFACTION REBATE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 Unresolved Pass Unauthorized Activity W0036 3246267 833 GC-2066 US US Business Banking FIS FIS Complaint Priority Complaint Facebook Resolved-Completed 09/16/17 09/17/17 09/18/17 September 07/09/05 09/19/17 Fulfillment Age Business Lending East 100000000000000 H PRIVACY TERMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 5-10 days Review Completed Unauthorized Activity C0045 3246268 834 GC-2067 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Merchant Open 08/21/17 08/22/17 08/23/17 August 07/09/05 08/24/17 Non Company Error Handicap Credit Card East 100000000000000 I LEGAL COLLECTIONS STATEMENT CONTENT I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Misleading information W0033 3246272 835 GC-2068 US US Business Banking CCS CCS Complaint Priority Complaint Additional Pending 05/17/08 08/06/17 08/07/17 August 07/09/05 System National Origin Business Lending East 100000000000000 J TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 Unresolved Follow Up Unauthorized Activity C0044 3246275 836 GC-2069 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Additional Resolved-Completed 08/24/17 08/25/17 08/28/17 August 07/09/05 08/29/17 Procedures Other Credit Card East 100000000000000 A TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 10+ days Likely SP Unauthorized Activity W0040 3246276 837 GC-2070 US US Consumer Banking ENR ENR Complaint Priority Complaint Applicant Open 11/17/09 09/12/17 09/13/17 September 07/09/05 09/14/17 Customer Service Age Checking East 100000000000000 A ACCOUNT MAINTENANCE ANONYMOUS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes Yes Yes Yes Yes Yes Branch No Negative 0.700570926 10+ days Follow Up Unauthorized Activity E0017 3246278 838 GC-2071 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Attorney Pending 07/31/17 08/01/17 08/02/17 August 07/09/05 Fulfillment Handicap Checking East 100000000000000 C CONFUSION ACCOUNT CANCELLED I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 Unresolved Likely SP Misleading information W0026 3246279 839 GC-2072 US US Consumer Banking AAC AAC Complaint Priority Complaint Carmember Resolved-Completed 09/30/17 10/01/17 10/02/17 October 07/09/05 10/03/17 Non Company Error National Origin Checking East 100000000000000 D DISSATISFACTION ATM RELATED During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed. Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 5-10 days Pass Inappropriate Sales Tactics C0041 3246280 840 GC-2073 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry CFPB Open 11/17/09 09/12/17 09/13/17 September 07/09/05 09/14/17 System Other Checking East 100000000000000 E PRIVACY BILLING ODDER I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Under 3 days Review Completed Misleading information E0023 3246281 841 GC-2074 US US Business Banking DCM DCM Complaint Priority Complaint Facebook Pending 04/17/09 09/05/17 09/06/17 September 07/09/05 Procedures Age Merchant Services East 100000000000000 F LEGAL COLLECTIONS BOOKING ERROR I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Misleading information W0035 3246283 842 GC-2075 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Merchant Resolved-Completed 07/17/08 08/08/17 08/09/17 August 07/09/05 08/10/17 Customer Service Handicap Checking East 100000000000000 G TRAVEL DISPUTE CLAIMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 10+ days Follow Up Unauthorized Activity C0044 3246286 843 GC-2076 US US Business Banking FIS FIS Complaint Priority Complaint Additional Resolved-Completed 09/22/17 09/23/17 09/25/17 September 07/09/05 09/26/17 Fulfillment National Origin Merchant Services East 100000000000000 H ACCOUNT MAINTENANCE COST During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed. Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 3-5 days Likely SP Inappropriate Sales Tactics W0028 3246287 844 GC-2077 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Applicant Open 09/20/17 09/21/17 09/22/17 September 07/09/05 09/25/17 Non Company Error Other Credit Card East 100000000000000 I CONFUSION CUSTOMER I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Misleading information C0045 3246288 845 GC-2078 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Pending 03/17/08 08/04/17 08/07/17 August 07/09/05 System Age Checking East 100000000000000 J DISSATISFACTION REBATE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Unresolved Review Completed Unauthorized Activity C0041 3246289 846 GC-2079 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Resolved-Completed 10/17/08 08/11/17 08/14/17 August 07/09/05 08/15/17 Procedures Handicap Checking East 100000000000000 A PRIVACY TERMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Unauthorized Activity E0004 3246291 847 GC-2080 US US Consumer Banking DCM DCM Complaint Priority Complaint CFPB Resolved-Completed 08/29/17 08/30/17 08/31/17 August 07/09/05 09/01/17 Fulfillment National Origin Checking East 100000000000000 C LEGAL COLLECTIONS STATEMENT CONTENT There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Unauthorized Activity W0028 3246293 848 GC-2081 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Open 09/17/09 09/10/17 09/11/17 September 07/09/05 09/12/17 Non Company Error Other Checking East 100000000000000 D TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Unauthorized Activity E0004 3246294 849 GC-2082 US US Consumer Banking FIS FIS Complaint Priority Complaint Merchant Pending 10/22/17 10/23/17 10/24/17 October 07/09/05 System Age Credit Card East 100000000000000 E ACCOUNT MAINTENANCE ANONYMOUS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 Unresolved Review Completed Unauthorized Activity W0027 3246295