INDEX CASE_NO REGION MARKET BUSINESS_UNIT ORIGINATING_GROUP RESOLUTION_GROUP CASE_TYPE COMPLAINT_TYPE REFERRAL_SCORE CASE_STATUS CMPLN_RCV_DT CREATED_DATE LAST_UPDATED_DATE MONTH_CREATED YEAR_CREATED RESOLVED_DATE ERROR_TYPE DISCRIMINATION_TYPE_DESC LOB LEGAL_ENTITY CARD_ACCT_NO PRODUCT_TYPE PRIMARY_CATEGORY PRIMARY_SUBCATEGORY COMPLAINT_DESCRIPTION RESOLUTION_NOTES Q3 Q4 Q7 Q11 Q13 Q17 CHAT CLOSE_THREAT SENTIMENT SP_SCORE RES_TIME QUEUE_STAGE THEME 1 GC-1234 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Additional Open 10/19/2016 10/20/2016 11/20/2016 October 2016 11/21/2016 Customer Service Age Business Lending East 1.00E+14 A ACCOUNT MAINTENANCE ANONYMOUS "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Clarification was provided Yes Yes Yes Yes Yes Yes Branch No Negative 0.700570926 10+ days Follow Up Manipulation of sales Manipulation of sales 2 GC-1235 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Pending 7/18/2016 7/19/2016 8/19/2016 July 2016 Fulfillment Handicap Checking Center 1.00E+14 C CONFUSION ACCOUNT CANCELLED "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 Unresolved Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 3 GC-1236 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Attorney Resolved-Completed 11/15/2016 11/16/2016 12/16/2016 November 2016 12/17/2016 Non Company Error National Origin Merchant Services Center 1.00E+14 D DISSATISFACTION ATM RELATED "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 5-10 days Pass Manipulation of sales Manipulation of sales 4 GC-1237 US US Business Banking ENR ENR Complaint Priority Complaint Carmember Open 1/1/2016 1/2/2016 2/2/2016 January 2016 2/3/2016 System Other Business Lending East 1.00E+14 E PRIVACY BILLING ODDER "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Under 3 days Review Completed Manipulation of sales Manipulation of sales 5 GC-1238 US US Business Banking FIS FIS Complaint General Complaint & Inquiry CFPB Pending 6/30/2017 7/1/2017 8/1/2017 July 2017 Procedures Age Business Lending West 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Unauthorized Activity Unauthorized Activity 6 GC-1239 US US Consumer Banking AAC AAC Complaint Priority Complaint Facebook Resolved-Completed 3/30/2016 3/31/2016 4/30/2016 March 2016 5/1/2016 Customer Service Handicap Checking East 1.00E+14 G TRAVEL DISPUTE CLAIMS "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 10+ days Follow Up Manipulation of sales Manipulation of sales 7 GC-1240 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Merchant Open 5/9/2017 5/10/2017 6/10/2017 May 2017 6/11/2017 Fulfillment National Origin Checking East 1.00E+14 H ACCOUNT MAINTENANCE COST I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 3-5 days Likely SP Unauthorized Activity Unauthorized Activity 8 GC-1241 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Pending 2/9/2016 2/10/2016 3/10/2016 February 2016 Non Company Error Other Checking East 1.00E+14 I CONFUSION CUSTOMER "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 Unresolved Pass Misleading information Misleading information 9 GC-1242 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Applicant Resolved-Completed 6/15/2017 6/16/2017 7/16/2017 June 2017 7/17/2017 System Age Merchant Services East 1.00E+14 J DISSATISFACTION REBATE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Under 3 days Review Completed Misleading information Misleading information 10 GC-1243 US US Consumer Banking FIS FIS Complaint Priority Complaint Attorney Open 6/13/2017 6/14/2017 7/14/2017 June 2017 7/15/2017 Procedures Handicap Checking East 1.00E+14 A PRIVACY TERMS I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Unauthorized Activity Unauthorized Activity 11 GC-1244 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Carmember Pending 10/29/2016 10/30/2016 11/30/2016 October 2016 Customer Service National Origin Checking Center 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 Unresolved Likely SP Unauthorized Activity Unauthorized Activity 12 GC-1245 US US Consumer Banking CCS CCS Complaint Priority Complaint CFPB Resolved-Completed 1/6/2017 1/7/2017 2/7/2017 January 2017 2/8/2017 Fulfillment Other Credit Card West 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 13 GC-1246 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Facebook Open 3/2/2016 3/3/2016 4/3/2016 March 2016 4/4/2016 Non Company Error Age Merchant Services West 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 5-10 days Review Completed Manipulation of sales Manipulation of sales 14 GC-1247 US US Business Banking ENR ENR Complaint Priority Complaint Merchant Pending 10/10/2016 10/11/2016 11/11/2016 October 2016 System Handicap Business Lending East 1.00E+14 F CONFUSION ACCOUNT CANCELLED "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Unresolved Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 15 GC-1248 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Additional Resolved-Completed 10/13/2016 10/14/2016 11/14/2016 October 2016 11/15/2016 Procedures National Origin Checking East 1.00E+14 G DISSATISFACTION ATM RELATED "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Manipulation of sales Manipulation of sales 16 GC-1249 US US Business Banking AAC AAC Complaint Priority Complaint Applicant Open 7/10/2017 7/11/2017 8/11/2017 July 2017 8/12/2017 Customer Service Other Business Lending East 1.00E+14 H PRIVACY BILLING ODDER I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 10+ days Review Completed Unauthorized Activity Unauthorized Activity 17 GC-1250 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Attorney Pending 7/13/2016 7/14/2016 8/14/2016 July 2016 Fulfillment Age Checking East 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 Unresolved Review Needed Misleading information Misleading information 18 GC-1251 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Resolved-Completed 2/10/2016 2/11/2016 3/11/2016 February 2016 3/12/2016 Non Company Error Handicap Credit Card West 1.00E+14 J TRAVEL DISPUTE CLAIMS "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Manipulation of sales Manipulation of sales 19 GC-1252 US US Business Banking ENR ENR Complaint General Complaint & Inquiry CFPB Resolved-Completed 9/27/2016 9/28/2016 10/28/2016 September 2016 10/29/2016 System National Origin Business Lending West 1.00E+14 A ACCOUNT MAINTENANCE COST I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Unauthorized Activity Unauthorized Activity 20 GC-1253 US US Business Banking FIS FIS Complaint Priority Complaint Facebook Open 12/5/2016 12/6/2016 1/6/2017 December 2016 1/7/2017 Procedures Other Business Lending West 1.00E+14 C CONFUSION CUSTOMER "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Misleading information Misleading information 21 GC-1254 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Merchant Pending 11/3/2016 11/4/2016 12/4/2016 November 2016 Customer Service Age Credit Card East 1.00E+14 D DISSATISFACTION REBATE "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 Unresolved Review Needed Inappropriate Sales Tactics Inappropriate Sales Tactics 22 GC-1255 US US Consumer Banking CCS CCS Complaint Priority Complaint Additional Resolved-Completed 8/22/2016 8/23/2016 9/23/2016 August 2016 9/24/2016 Fulfillment Handicap Checking West 1.00E+14 E PRIVACY TERMS "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Manipulation of sales Manipulation of sales 23 GC-1256 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Applicant Resolved-Completed 2/15/2017 2/16/2017 3/16/2017 February 2017 3/17/2017 Non Company Error National Origin Credit Card Center 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Under 3 days Pass Misleading information Misleading information 24 GC-1257 US US Consumer Banking ENR ENR Complaint Priority Complaint Attorney Open 6/15/2017 6/16/2017 7/16/2017 June 2017 7/17/2017 System Other Checking East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 25 GC-1258 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Carmember Pending 7/5/2016 7/6/2016 8/6/2016 July 2016 Procedures Age Merchant Services East 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 Unresolved Likely SP Misleading information Misleading information 26 GC-1259 US US Consumer Banking AAC AAC Complaint Priority Complaint CFPB Resolved-Completed 1/6/2016 2/6/2016 3/6/2016 February 2016 3/7/2016 Customer Service Handicap Checking East 1.00E+14 I CONFUSION ACCOUNT CANCELLED "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 5-10 days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 27 GC-1260 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Facebook Open 3/30/2016 4/30/2016 5/31/2016 April 2016 6/1/2016 Fulfillment National Origin Business Lending West 1.00E+14 J DISSATISFACTION ATM RELATED "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Under 3 days Review Completed Misleading information Misleading information 28 GC-1261 US US Business Banking DCM DCM Complaint Priority Complaint Merchant Pending 1/30/2016 2/29/2016 3/31/2016 February 2016 Non Company Error Other Business Lending West 1.00E+14 A PRIVACY BILLING ODDER "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Misleading information Misleading information 29 GC-1262 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Additional Resolved-Completed 9/19/2016 10/19/2016 11/19/2016 October 2016 11/20/2016 System Age Credit Card Center 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Misleading information Misleading information 30 GC-1263 US US Consumer Banking FIS FIS Complaint Priority Complaint Applicant Open 6/29/2016 7/29/2016 8/29/2016 July 2016 8/30/2016 Procedures Handicap Credit Card Center 1.00E+14 D TRAVEL DISPUTE CLAIMS I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 3-5 days Review Completed Unauthorized Activity Unauthorized Activity 31 GC-1264 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Attorney Pending 3/24/2017 4/24/2017 5/24/2017 April 2017 Fulfillment National Origin Checking East 1.00E+14 E ACCOUNT MAINTENANCE COST I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 Unresolved Pass Unauthorized Activity Unauthorized Activity 32 GC-1265 US US Consumer Banking CCS CCS Complaint Priority Complaint Carmember Resolved-Completed 4/25/2016 5/25/2016 6/25/2016 May 2016 6/26/2016 Non Company Error Other Checking East 1.00E+14 F CONFUSION CUSTOMER "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Misleading information Misleading information 33 GC-1266 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry CFPB Open 4/28/2016 5/28/2016 6/28/2016 May 2016 6/29/2016 System Age Credit Card East 1.00E+14 G DISSATISFACTION REBATE I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 3-5 days Pass Unauthorized Activity Unauthorized Activity 34 GC-1267 US US Business Banking ENR ENR Complaint Priority Complaint Facebook Pending 9/22/2017 10/22/2017 11/22/2017 October 2017 Fulfillment Handicap Business Lending West 1.00E+14 H PRIVACY TERMS "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 Unresolved Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 35 GC-1268 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Merchant Resolved-Completed 2/15/2016 3/15/2016 4/15/2016 March 2016 4/16/2016 Non Company Error National Origin Business Lending East 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Unauthorized Activity Unauthorized Activity 36 GC-1269 US US Business Banking AAC AAC Complaint Priority Complaint Additional Pending 11/18/2016 12/18/2016 1/18/2017 December 2016 System Other Merchant Services Center 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 Unresolved Follow Up Unauthorized Activity Unauthorized Activity 37 GC-1270 US US Business Banking TSC VOCL Complaint Priority Complaint Additional Open 9/26/2017 10/26/2017 11/26/2017 October 2017 11/27/2017 Non Company Error Other Merchant Services East 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 10+ days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 38 GC-1271 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Applicant Pending 7/25/2016 8/25/2016 9/25/2016 August 2016 Customer Service Age Business Lending East 1.00E+14 A ACCOUNT MAINTENANCE ANONYMOUS "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Clarification was provided Yes Yes Yes Yes Yes Yes Branch No Negative 0.700570926 Unresolved Follow Up Manipulation of sales Manipulation of sales 39 GC-1272 US US Consumer Banking CCS CCS Complaint Priority Complaint Attorney Resolved-Completed 10/28/2016 11/28/2016 12/28/2016 November 2016 12/29/2016 Fulfillment Handicap Credit Card East 1.00E+14 C CONFUSION ACCOUNT CANCELLED I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 3-5 days Likely SP Unauthorized Activity Unauthorized Activity 40 GC-1273 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Carmember Open 10/2/2016 11/2/2016 12/2/2016 November 2016 12/3/2016 Non Company Error National Origin Credit Card West 1.00E+14 D DISSATISFACTION ATM RELATED I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 5-10 days Pass Unauthorized Activity Unauthorized Activity 41 GC-1274 US US Consumer Banking ENR ENR Complaint Priority Complaint CFPB Pending 7/14/2017 8/14/2017 9/14/2017 August 2017 System Other Credit Card Center 1.00E+14 E PRIVACY BILLING ODDER "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Unresolved Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 42 GC-1275 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Facebook Resolved-Completed 10/23/2016 11/23/2016 12/23/2016 November 2016 12/24/2016 Procedures Age Checking West 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Inappropriate Sales Tactics Inappropriate Sales Tactics 43 GC-1276 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Open 1/19/2016 2/19/2016 3/19/2016 February 2016 3/20/2016 Customer Service Handicap Credit Card East 1.00E+14 G TRAVEL DISPUTE CLAIMS "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 10+ days Follow Up Manipulation of sales Manipulation of sales 44 GC-1277 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Additional Pending 3/4/2016 4/4/2016 5/4/2016 April 2016 Fulfillment National Origin Credit Card Center 1.00E+14 H ACCOUNT MAINTENANCE COST I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 Unresolved Likely SP Unauthorized Activity Unauthorized Activity 45 GC-1278 US US Consumer Banking DCM DCM Complaint Priority Complaint Applicant Resolved-Completed 8/24/2016 9/24/2016 10/24/2016 September 2016 10/25/2016 Non Company Error Other Credit Card East 1.00E+14 I CONFUSION CUSTOMER "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Misleading information Misleading information 46 GC-1279 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Attorney Open 5/19/2016 6/19/2016 7/19/2016 June 2016 7/20/2016 System Age Checking East 1.00E+14 J DISSATISFACTION REBATE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Under 3 days Review Completed Misleading information Misleading information 47 GC-1280 US US Business Banking FIS FIS Complaint Priority Complaint Carmember Pending 2/10/2016 3/10/2016 4/10/2016 March 2016 Procedures Handicap Business Lending Center 1.00E+14 A PRIVACY TERMS "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Inappropriate Sales Tactics Inappropriate Sales Tactics 48 GC-1281 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry CFPB Resolved-Completed 9/5/2016 10/5/2016 11/5/2016 October 2016 11/6/2016 Customer Service National Origin Credit Card East 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Unauthorized Activity Unauthorized Activity 49 GC-1282 US US Consumer Banking CCS CCS Complaint Priority Complaint Facebook Open 10/7/2016 11/7/2016 12/7/2016 November 2016 12/8/2016 Fulfillment Other Credit Card Center 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Manipulation of sales Manipulation of sales 50 GC-1283 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Merchant Pending 5/3/2017 6/3/2017 7/3/2017 June 2017 Non Company Error Age Checking Center 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 51 GC-1284 US US Business Banking ENR ENR Complaint Priority Complaint Additional Resolved-Completed 10/20/2016 11/20/2016 12/20/2016 November 2016 12/21/2016 System Handicap Merchant Services West 1.00E+14 F CONFUSION ACCOUNT CANCELLED "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Misleading information Misleading information 52 GC-1285 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Applicant Open 7/10/2016 8/10/2016 9/10/2016 August 2016 9/11/2016 Procedures National Origin Business Lending West 1.00E+14 G DISSATISFACTION ATM RELATED I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Unauthorized Activity Unauthorized Activity 53 GC-1286 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Pending 1/18/2016 2/18/2016 3/18/2016 February 2016 Customer Service Other Checking West 1.00E+14 H PRIVACY BILLING ODDER I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 54 GC-1287 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Resolved-Completed 1/21/2017 2/21/2017 3/21/2017 February 2017 3/22/2017 Fulfillment Age Credit Card East 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 3-5 days Review Needed Manipulation of sales Manipulation of sales 55 GC-1288 US US Business Banking DCM DCM Complaint Priority Complaint CFPB Resolved-Completed 9/8/2017 10/8/2017 11/8/2017 October 2017 11/9/2017 Non Company Error Handicap Business Lending East 1.00E+14 J TRAVEL DISPUTE CLAIMS I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Unauthorized Activity Unauthorized Activity 56 GC-1289 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Open 12/20/2016 1/20/2017 2/20/2017 January 2017 2/21/2017 System National Origin Checking Center 1.00E+14 A ACCOUNT MAINTENANCE COST "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Misleading information Misleading information 57 GC-1290 US US Consumer Banking FIS FIS Complaint Priority Complaint Merchant Pending 2/8/2017 3/8/2017 4/8/2017 March 2017 Procedures Other Checking East 1.00E+14 C CONFUSION CUSTOMER "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 58 GC-1291 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Resolved-Completed 6/13/2016 7/13/2016 8/13/2016 July 2016 8/14/2016 Customer Service Age Checking East 1.00E+14 D DISSATISFACTION REBATE "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 3-5 days Review Needed Inappropriate Sales Tactics Inappropriate Sales Tactics 59 GC-1292 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Resolved-Completed 11/1/2016 12/1/2016 1/1/2017 December 2016 1/2/2017 Fulfillment Handicap Checking East 1.00E+14 E PRIVACY TERMS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Misleading information Misleading information 60 GC-1293 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Attorney Open 6/24/2017 7/24/2017 8/24/2017 July 2017 8/25/2017 Non Company Error National Origin Credit Card Center 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Under 3 days Pass Misleading information Misleading information 61 GC-1294 US US Consumer Banking ENR ENR Complaint Priority Complaint Carmember Pending 6/17/2017 7/17/2017 8/17/2017 July 2017 System Other Credit Card Center 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 62 GC-1295 US US Business Banking FIS FIS Complaint General Complaint & Inquiry CFPB Resolved-Completed 9/27/2017 10/27/2017 11/27/2017 October 2017 11/28/2017 Procedures Age Business Lending East 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Manipulation of sales Manipulation of sales 63 GC-1296 US US Business Banking AAC AAC Complaint Priority Complaint Facebook Open 4/14/2017 5/14/2017 6/14/2017 May 2017 6/15/2017 Customer Service Handicap Merchant Services Center 1.00E+14 I CONFUSION ACCOUNT CANCELLED I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 5-10 days Pass Unauthorized Activity Unauthorized Activity 64 GC-1297 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Merchant Pending 9/24/2017 10/24/2017 11/24/2017 October 2017 Fulfillment National Origin Credit Card West 1.00E+14 J DISSATISFACTION ATM RELATED I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 65 GC-1298 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Resolved-Completed 4/14/2017 5/14/2017 6/14/2017 May 2017 6/15/2017 Non Company Error Other Credit Card West 1.00E+14 A PRIVACY BILLING ODDER "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Misleading information Misleading information 66 GC-1299 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Applicant Open 10/9/2017 11/9/2017 12/9/2017 November 2017 12/10/2017 System Age Business Lending Center 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Unauthorized Activity Unauthorized Activity 67 GC-1300 US US Consumer Banking FIS FIS Complaint Priority Complaint Attorney Pending 7/30/2016 8/30/2016 9/30/2016 August 2016 Procedures Handicap Credit Card Center 1.00E+14 D TRAVEL DISPUTE CLAIMS I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 68 GC-1301 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Carmember Resolved-Completed 8/2/2016 9/2/2016 10/2/2016 September 2016 10/3/2016 Fulfillment National Origin Business Lending East 1.00E+14 E ACCOUNT MAINTENANCE COST "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 5-10 days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 69 GC-1302 US US Consumer Banking CCS CCS Complaint Priority Complaint CFPB Open 2/2/2017 3/2/2017 4/2/2017 March 2017 4/3/2017 Non Company Error Other Credit Card West 1.00E+14 F CONFUSION CUSTOMER I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Unauthorized Activity Unauthorized Activity 70 GC-1303 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Facebook Pending 9/20/2016 10/20/2016 11/20/2016 October 2016 System Age Merchant Services Center 1.00E+14 G DISSATISFACTION REBATE I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 Unresolved Pass Unauthorized Activity Unauthorized Activity 71 GC-1304 US US Consumer Banking ENR ENR Complaint Priority Complaint Merchant Resolved-Completed 8/23/2016 9/23/2016 10/23/2016 September 2016 10/24/2016 Fulfillment Handicap Checking Center 1.00E+14 H PRIVACY TERMS "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 5-10 days Review Completed Manipulation of sales Manipulation of sales 72 GC-1305 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Additional Pending 8/2/2017 9/2/2017 10/2/2017 September 2017 Non Company Error National Origin Business Lending West 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 Unresolved Follow Up Misleading information Misleading information 73 GC-1306 US US Consumer Banking AAC AAC Complaint Priority Complaint Cardmember Basic Resolved-Completed 10/11/2017 11/11/2017 12/11/2017 November 2017 12/12/2017 System Other Credit Card West 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 3-5 days Follow Up Misleading information Misleading information 74 GC-1307 US US Consumer Banking TSC TSC Complaint Priority Complaint Additional Open 8/17/2017 9/17/2017 10/17/2017 September 2017 10/18/2017 Non Company Error National Origin Credit Card East 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 10+ days Likely SP Manipulation of sales Manipulation of sales 75 GC-1308 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Applicant Pending 5/11/2017 6/11/2017 7/11/2017 June 2017 System Other Credit Card East 1.00E+14 C CONFUSION ACCOUNT CANCELLED "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 Unresolved Likely SP Misleading information Misleading information 76 GC-1309 US US Consumer Banking CCS CCS Complaint Priority Complaint Attorney Resolved-Completed 5/24/2016 6/24/2016 7/24/2016 June 2016 7/25/2016 Procedures Age Checking West 1.00E+14 D DISSATISFACTION ATM RELATED I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 5-10 days Pass Unauthorized Activity Unauthorized Activity 77 GC-1310 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Carmember Open 3/7/2016 4/7/2016 5/7/2016 April 2016 5/8/2016 Customer Service Handicap Checking Center 1.00E+14 E PRIVACY BILLING ODDER "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Under 3 days Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 78 GC-1311 US US Business Banking ENR ENR Complaint Priority Complaint CFPB Pending 9/17/2017 10/17/2017 11/17/2017 October 2017 Fulfillment National Origin Business Lending East 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Unauthorized Activity Unauthorized Activity 79 GC-1312 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Facebook Resolved-Completed 6/13/2017 7/13/2017 8/13/2017 July 2017 8/14/2017 Non Company Error Other Checking East 1.00E+14 G TRAVEL DISPUTE CLAIMS I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 10+ days Follow Up Unauthorized Activity Unauthorized Activity 80 GC-1313 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Open 6/15/2017 7/15/2017 8/15/2017 July 2017 8/16/2017 System Age Credit Card Center 1.00E+14 H ACCOUNT MAINTENANCE COST "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 3-5 days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 81 GC-1314 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Additional Pending 9/25/2016 10/25/2016 11/25/2016 October 2016 Procedures Handicap Credit Card East 1.00E+14 I CONFUSION CUSTOMER "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 Unresolved Pass Manipulation of sales Manipulation of sales 82 GC-1315 US US Business Banking DCM DCM Complaint Priority Complaint Applicant Resolved-Completed 4/11/2017 5/11/2017 6/11/2017 May 2017 6/12/2017 Customer Service National Origin Business Lending East 1.00E+14 J DISSATISFACTION REBATE "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Under 3 days Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 83 GC-1316 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Attorney Open 6/18/2017 7/18/2017 8/18/2017 July 2017 8/19/2017 Fulfillment Other Checking East 1.00E+14 A PRIVACY TERMS "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Inappropriate Sales Tactics Inappropriate Sales Tactics 84 GC-1317 US US Consumer Banking FIS FIS Complaint Priority Complaint Carmember Pending 6/22/2016 7/22/2016 8/22/2016 July 2016 Non Company Error Age Checking West 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 Unresolved Likely SP Unauthorized Activity Unauthorized Activity 85 GC-1318 US US Business Banking AAC AAC Complaint General Complaint & Inquiry CFPB Resolved-Completed 12/15/2016 1/15/2017 2/15/2017 January 2017 2/16/2017 System Handicap Business Lending West 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Manipulation of sales Manipulation of sales 86 GC-1319 US US Consumer Banking CCS CCS Complaint Priority Complaint Facebook Open 7/17/2017 8/17/2017 9/17/2017 August 2017 9/18/2017 Procedures National Origin Credit Card West 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 5-10 days Review Completed Misleading information Misleading information 87 GC-1320 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Merchant Pending 12/1/2016 1/1/2017 2/1/2017 January 2017 Customer Service Other Credit Card West 1.00E+14 F CONFUSION ACCOUNT CANCELLED I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Unresolved Likely SP Unauthorized Activity Unauthorized Activity 88 GC-1321 US US Consumer Banking ENR ENR Complaint Priority Complaint Additional Resolved-Completed 9/16/2016 10/16/2016 11/16/2016 October 2016 11/17/2016 Fulfillment Age Credit Card West 1.00E+14 G DISSATISFACTION ATM RELATED "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Misleading information Misleading information 89 GC-1322 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Applicant Open 4/7/2016 5/7/2016 6/7/2016 May 2016 6/8/2016 Non Company Error Handicap Merchant Services Center 1.00E+14 H PRIVACY BILLING ODDER "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 10+ days Review Completed Manipulation of sales Manipulation of sales 90 GC-1323 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Pending 11/30/2016 12/31/2016 1/31/2017 December 2016 System National Origin Checking West 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 Unresolved Review Needed Inappropriate Sales Tactics Inappropriate Sales Tactics 91 GC-1324 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Resolved-Completed 3/30/2016 4/30/2016 5/31/2016 April 2016 6/1/2016 Procedures Other Checking East 1.00E+14 J TRAVEL DISPUTE CLAIMS I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Unauthorized Activity Unauthorized Activity 92 GC-1325 US US Business Banking DCM DCM Complaint Priority Complaint CFPB Resolved-Completed 7/17/2017 8/17/2017 9/17/2017 August 2017 9/18/2017 Customer Service Age Merchant Services West 1.00E+14 A ACCOUNT MAINTENANCE COST I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Unauthorized Activity Unauthorized Activity 93 GC-1326 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Open 1/15/2016 2/15/2016 3/15/2016 February 2016 3/16/2016 Fulfillment Handicap Credit Card East 1.00E+14 C CONFUSION CUSTOMER I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 94 GC-1327 US US Consumer Banking FIS FIS Complaint Priority Complaint Merchant Pending 11/21/2016 12/21/2016 1/21/2017 December 2016 Non Company Error National Origin Credit Card West 1.00E+14 D DISSATISFACTION REBATE I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 Unresolved Review Needed Unauthorized Activity Unauthorized Activity 95 GC-1328 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Resolved-Completed 5/31/2017 6/30/2017 7/31/2017 June 2017 8/1/2017 System Other Checking East 1.00E+14 E PRIVACY TERMS I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Unauthorized Activity Unauthorized Activity 96 GC-1329 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Resolved-Completed 8/21/2017 9/21/2017 10/21/2017 September 2017 10/22/2017 Procedures Age Credit Card West 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Under 3 days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 97 GC-1330 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Attorney Open 7/31/2017 8/31/2017 9/30/2017 August 2017 10/1/2017 Customer Service Handicap Business Lending East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 98 GC-1331 US US Consumer Banking ENR ENR Complaint Priority Complaint Carmember Pending 3/25/2016 4/25/2016 5/25/2016 April 2016 Fulfillment National Origin Credit Card East 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 Unresolved Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 99 GC-1332 US US Business Banking FIS FIS Complaint General Complaint & Inquiry CFPB Resolved-Completed 3/6/2016 4/6/2016 5/6/2016 April 2016 5/7/2016 Non Company Error Other Merchant Services East 1.00E+14 I CONFUSION ACCOUNT CANCELLED I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 5-10 days Pass Unauthorized Activity Unauthorized Activity 100 GC-1333 US US Consumer Banking AAC AAC Complaint Priority Complaint Facebook Open 5/20/2016 6/20/2016 7/20/2016 June 2016 7/21/2016 System Age Checking East 1.00E+14 J DISSATISFACTION ATM RELATED "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Under 3 days Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 101 GC-1334 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Merchant Pending 2/25/2016 3/25/2016 4/25/2016 March 2016 Procedures Handicap Credit Card East 1.00E+14 A PRIVACY BILLING ODDER "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Misleading information Misleading information 102 GC-1335 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Resolved-Completed 10/7/2017 11/7/2017 12/7/2017 November 2017 12/8/2017 Fulfillment National Origin Credit Card Center 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Unauthorized Activity Unauthorized Activity 103 GC-1336 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Applicant Open 6/12/2017 7/12/2017 8/12/2017 July 2017 8/13/2017 Non Company Error Other Business Lending East 1.00E+14 D TRAVEL DISPUTE CLAIMS "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 3-5 days Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 104 GC-1337 US US Consumer Banking FIS FIS Complaint Priority Complaint Attorney Pending 5/3/2016 6/3/2016 7/3/2016 June 2016 System Age Checking East 1.00E+14 E ACCOUNT MAINTENANCE COST "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 Unresolved Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 105 GC-1338 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Carmember Resolved-Completed 8/20/2017 9/20/2017 10/20/2017 September 2017 10/21/2017 Fulfillment Handicap Checking East 1.00E+14 F CONFUSION CUSTOMER "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Manipulation of sales Manipulation of sales 106 GC-1339 US US Consumer Banking CCS CCS Complaint Priority Complaint CFPB Open 4/24/2016 5/24/2016 6/24/2016 May 2016 6/25/2016 Non Company Error National Origin Checking East 1.00E+14 G DISSATISFACTION REBATE I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 3-5 days Pass Unauthorized Activity Unauthorized Activity 107 GC-1340 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Facebook Pending 3/13/2016 4/13/2016 5/13/2016 April 2016 System Other Business Lending West 1.00E+14 H PRIVACY TERMS "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 Unresolved Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 108 GC-1341 US US Consumer Banking ENR ENR Complaint Priority Complaint Merchant Resolved-Completed 1/17/2016 2/17/2016 3/17/2016 February 2016 3/18/2016 Non Company Error Other Credit Card Center 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Unauthorized Activity Unauthorized Activity 109 GC-1342 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Additional Pending 2/8/2016 3/8/2016 4/8/2016 March 2016 Customer Service Age Business Lending West 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 Unresolved Follow Up Unauthorized Activity Unauthorized Activity 110 GC-1343 US US Consumer Banking AAC AAC Complaint Priority Complaint Additional Open 6/22/2016 7/22/2016 8/22/2016 July 2016 8/23/2016 Fulfillment Handicap Checking East 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 10+ days Likely SP Unauthorized Activity Unauthorized Activity 111 GC-1344 US US Business Banking TSC TSC Complaint General Complaint & Inquiry Applicant Pending 8/25/2017 9/25/2017 10/25/2017 September 2017 Non Company Error National Origin Business Lending West 1.00E+14 A ACCOUNT MAINTENANCE ANONYMOUS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Clarification was provided Yes Yes Yes Yes Yes Yes Branch No Negative 0.700570926 Unresolved Follow Up Misleading information Misleading information 112 GC-1345 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Resolved-Completed 7/20/2016 8/20/2016 9/20/2016 August 2016 9/21/2016 System Other Credit Card West 1.00E+14 C CONFUSION ACCOUNT CANCELLED I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 3-5 days Likely SP Unauthorized Activity Unauthorized Activity 113 GC-1346 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Open 2/26/2017 3/26/2017 4/26/2017 March 2017 4/27/2017 Procedures Age Checking East 1.00E+14 D DISSATISFACTION ATM RELATED I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 5-10 days Pass Unauthorized Activity Unauthorized Activity 114 GC-1347 US US Consumer Banking DCM DCM Complaint Priority Complaint CFPB Pending 6/9/2017 7/9/2017 8/9/2017 July 2017 Customer Service Handicap Checking West 1.00E+14 E PRIVACY BILLING ODDER I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 115 GC-1348 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Facebook Resolved-Completed 4/29/2017 5/29/2017 6/29/2017 May 2017 6/30/2017 Fulfillment National Origin Merchant Services Center 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Inappropriate Sales Tactics Inappropriate Sales Tactics 116 GC-1349 US US Business Banking FIS FIS Complaint Priority Complaint Merchant Open 10/20/2017 11/20/2017 12/20/2017 November 2017 12/21/2017 Non Company Error Other Merchant Services East 1.00E+14 G TRAVEL DISPUTE CLAIMS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 10+ days Follow Up Misleading information Misleading information 117 GC-1350 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Additional Pending 10/28/2017 11/28/2017 12/28/2017 November 2017 System Age Business Lending Center 1.00E+14 H ACCOUNT MAINTENANCE COST "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 Unresolved Likely SP Manipulation of sales Manipulation of sales 118 GC-1351 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Resolved-Completed 4/28/2017 5/28/2017 6/28/2017 May 2017 6/29/2017 Procedures Handicap Checking East 1.00E+14 I CONFUSION CUSTOMER I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Unauthorized Activity Unauthorized Activity 119 GC-1352 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Attorney Open 12/1/2016 1/1/2017 2/1/2017 January 2017 2/2/2017 Customer Service National Origin Credit Card East 1.00E+14 J DISSATISFACTION REBATE "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Under 3 days Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 120 GC-1353 US US Consumer Banking ENR ENR Complaint Priority Complaint Carmember Pending 9/9/2016 10/9/2016 11/9/2016 October 2016 Fulfillment Other Credit Card East 1.00E+14 A PRIVACY TERMS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Misleading information Misleading information 121 GC-1354 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry CFPB Resolved-Completed 5/15/2016 6/15/2016 7/15/2016 June 2016 7/16/2016 Non Company Error Age Credit Card West 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Unauthorized Activity Unauthorized Activity 122 GC-1355 US US Consumer Banking AAC AAC Complaint Priority Complaint Facebook Open 4/29/2017 5/29/2017 6/29/2017 May 2017 6/30/2017 System Handicap Checking Center 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 123 GC-1356 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Merchant Pending 10/27/2017 11/27/2017 12/27/2017 November 2017 Procedures National Origin Checking East 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 124 GC-1357 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Resolved-Completed 2/26/2016 3/26/2016 4/26/2016 March 2016 4/27/2016 Customer Service Other Checking East 1.00E+14 F CONFUSION ACCOUNT CANCELLED "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Misleading information Misleading information 125 GC-1358 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Applicant Open 10/19/2017 11/19/2017 12/19/2017 November 2017 12/20/2017 Fulfillment Age Checking Center 1.00E+14 G DISSATISFACTION ATM RELATED I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Unauthorized Activity Unauthorized Activity 126 GC-1359 US US Consumer Banking FIS FIS Complaint Priority Complaint Attorney Pending 3/3/2016 4/3/2016 5/3/2016 April 2016 Non Company Error Handicap Checking East 1.00E+14 H PRIVACY BILLING ODDER I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 127 GC-1360 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Carmember Resolved-Completed 9/3/2016 10/3/2016 11/3/2016 October 2016 11/4/2016 System National Origin Business Lending Center 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 3-5 days Review Needed Unauthorized Activity Unauthorized Activity 128 GC-1361 US US Business Banking CCS CCS Complaint Priority Complaint CFPB Resolved-Completed 10/25/2016 11/25/2016 12/25/2016 November 2016 12/26/2016 Procedures Other Merchant Services East 1.00E+14 J TRAVEL DISPUTE CLAIMS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Misleading information Misleading information 129 GC-1362 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Facebook Open 3/31/2017 4/30/2017 5/31/2017 April 2017 6/1/2017 Customer Service Age Business Lending East 1.00E+14 A ACCOUNT MAINTENANCE COST "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Misleading information Misleading information 130 GC-1363 US US Business Banking ENR ENR Complaint Priority Complaint Merchant Pending 2/6/2016 3/6/2016 4/6/2016 March 2016 Fulfillment Handicap Business Lending East 1.00E+14 C CONFUSION CUSTOMER "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 131 GC-1364 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Additional Resolved-Completed 10/3/2016 11/3/2016 12/3/2016 November 2016 12/4/2016 Non Company Error National Origin Credit Card East 1.00E+14 D DISSATISFACTION REBATE I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 3-5 days Review Needed Unauthorized Activity Unauthorized Activity 132 GC-1365 US US Consumer Banking AAC AAC Complaint Priority Complaint Applicant Resolved-Completed 8/27/2016 9/27/2016 10/27/2016 September 2016 10/28/2016 System Other Credit Card East 1.00E+14 E PRIVACY TERMS "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 133 GC-1366 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Attorney Open 1/31/2017 2/28/2017 3/31/2017 February 2017 4/1/2017 Procedures Age Business Lending Center 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Under 3 days Pass Unauthorized Activity Unauthorized Activity 134 GC-1367 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Pending 6/5/2016 7/5/2016 8/5/2016 July 2016 Customer Service Handicap Credit Card East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Manipulation of sales Manipulation of sales 135 GC-1368 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry CFPB Resolved-Completed 3/24/2017 4/24/2017 5/24/2017 April 2017 5/25/2017 Fulfillment National Origin Checking East 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Unauthorized Activity Unauthorized Activity 136 GC-1369 US US Consumer Banking FIS FIS Complaint Priority Complaint Facebook Open 9/11/2017 10/11/2017 11/11/2017 October 2017 11/12/2017 Non Company Error Other Credit Card Center 1.00E+14 I CONFUSION ACCOUNT CANCELLED "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 5-10 days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 137 GC-1370 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Merchant Pending 8/18/2016 9/18/2016 10/18/2016 September 2016 System Age Checking East 1.00E+14 J DISSATISFACTION ATM RELATED "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Unresolved Review Completed Manipulation of sales Manipulation of sales 138 GC-1371 US US Consumer Banking CCS CCS Complaint Priority Complaint Additional Resolved-Completed 7/3/2017 8/3/2017 9/3/2017 August 2017 9/4/2017 Procedures Handicap Credit Card East 1.00E+14 A PRIVACY BILLING ODDER I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Unauthorized Activity Unauthorized Activity 139 GC-1372 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Applicant Open 8/28/2016 9/28/2016 10/28/2016 September 2016 10/29/2016 Fulfillment National Origin Checking Center 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Misleading information Misleading information 140 GC-1373 US US Business Banking ENR ENR Complaint Priority Complaint Attorney Pending 1/4/2017 2/4/2017 3/4/2017 February 2017 Non Company Error Other Business Lending East 1.00E+14 D TRAVEL DISPUTE CLAIMS "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 Unresolved Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 141 GC-1374 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Carmember Resolved-Completed 7/28/2016 8/28/2016 9/28/2016 August 2016 9/29/2016 System Age Checking West 1.00E+14 E ACCOUNT MAINTENANCE COST "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 5-10 days Pass Manipulation of sales Manipulation of sales 142 GC-1375 US US Business Banking AAC AAC Complaint Priority Complaint CFPB Open 5/14/2016 6/14/2016 7/14/2016 June 2016 7/15/2016 Fulfillment Handicap Merchant Services West 1.00E+14 F CONFUSION CUSTOMER "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 143 GC-1376 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Facebook Pending 9/5/2017 10/5/2017 11/5/2017 October 2017 Non Company Error National Origin Checking Center 1.00E+14 G DISSATISFACTION REBATE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 Unresolved Pass Misleading information Misleading information 144 GC-1377 US US Consumer Banking DCM DCM Complaint Priority Complaint Merchant Open 12/14/2016 1/14/2017 2/14/2017 January 2017 2/15/2017 System Other Credit Card East 1.00E+14 H PRIVACY TERMS "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 5-10 days Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 145 GC-1378 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Additional Pending 1/18/2016 2/18/2016 3/18/2016 February 2016 Customer Service Age Checking West 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 Unresolved Follow Up Unauthorized Activity Unauthorized Activity 146 GC-1379 US US Business Banking FIS FIS Complaint Priority Complaint Additional Resolved-Completed 7/23/2017 8/23/2017 9/23/2017 August 2017 9/24/2017 Fulfillment Handicap Business Lending West 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 3-5 days Follow Up Manipulation of sales Manipulation of sales 147 GC-1380 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Applicant Open 5/28/2016 6/28/2016 7/28/2016 June 2016 7/29/2016 Non Company Error National Origin Credit Card East 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 10+ days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 148 GC-1381 US US Consumer Banking TSC TSC Complaint Priority Complaint Attorney Pending 5/4/2016 6/4/2016 7/4/2016 June 2016 System Other Credit Card Center 1.00E+14 A ACCOUNT MAINTENANCE ANONYMOUS "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Clarification was provided Yes Yes Yes Yes Yes Yes Branch No Negative 0.700570926 Unresolved Follow Up Inappropriate Sales Tactics Inappropriate Sales Tactics 149 GC-1382 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Carmember Resolved-Completed 7/15/2016 8/15/2016 9/15/2016 August 2016 9/16/2016 Procedures Age Checking East 1.00E+14 C CONFUSION ACCOUNT CANCELLED I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 3-5 days Likely SP Unauthorized Activity Unauthorized Activity 150 GC-1383 US US Business Banking CCS CCS Complaint Priority Complaint CFPB Open 10/27/2016 11/27/2016 12/27/2016 November 2016 12/28/2016 Customer Service Handicap Merchant Services Center 1.00E+14 D DISSATISFACTION ATM RELATED I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 5-10 days Pass Unauthorized Activity Unauthorized Activity 151 GC-1384 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Facebook Pending 5/15/2017 6/15/2017 7/15/2017 June 2017 Fulfillment National Origin Credit Card East 1.00E+14 E PRIVACY BILLING ODDER "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Unresolved Review Completed Misleading information Misleading information 152 GC-1385 US US Consumer Banking ENR ENR Complaint Priority Complaint Merchant Resolved-Completed 10/11/2017 11/11/2017 12/11/2017 November 2017 12/12/2017 Non Company Error Other Credit Card East 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Unauthorized Activity Unauthorized Activity 153 GC-1386 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Additional Open 7/18/2016 8/18/2016 9/18/2016 August 2016 9/19/2016 System Age Business Lending East 1.00E+14 G TRAVEL DISPUTE CLAIMS I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 10+ days Follow Up Unauthorized Activity Unauthorized Activity 154 GC-1387 US US Consumer Banking AAC AAC Complaint Priority Complaint Applicant Pending 6/20/2016 7/20/2016 8/20/2016 July 2016 Procedures Handicap Credit Card Center 1.00E+14 H ACCOUNT MAINTENANCE COST "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 Unresolved Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 155 GC-1388 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Attorney Resolved-Completed 3/7/2017 4/7/2017 5/7/2017 April 2017 5/8/2017 Customer Service National Origin Credit Card West 1.00E+14 I CONFUSION CUSTOMER "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 156 GC-1389 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Open 4/2/2017 5/2/2017 6/2/2017 May 2017 6/3/2017 Fulfillment Other Credit Card West 1.00E+14 J DISSATISFACTION REBATE "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Under 3 days Review Completed Manipulation of sales Manipulation of sales 157 GC-1390 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry CFPB Pending 9/14/2016 10/14/2016 11/14/2016 October 2016 Non Company Error Age Checking West 1.00E+14 A PRIVACY TERMS "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Manipulation of sales Manipulation of sales 158 GC-1391 US US Business Banking FIS FIS Complaint Priority Complaint Facebook Resolved-Completed 3/18/2016 4/18/2016 5/18/2016 April 2016 5/19/2016 System Handicap Merchant Services East 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Unauthorized Activity Unauthorized Activity 159 GC-1392 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Merchant Open 2/5/2017 3/5/2017 4/5/2017 March 2017 4/6/2017 Procedures National Origin Business Lending Center 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 160 GC-1393 US US Business Banking CCS CCS Complaint Priority Complaint Additional Pending 11/6/2016 12/6/2016 1/6/2017 December 2016 Customer Service Other Business Lending Center 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 Unresolved Review Completed Misleading information Misleading information 161 GC-1394 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Applicant Resolved-Completed 11/29/2016 12/29/2016 1/29/2017 December 2016 1/30/2017 Fulfillment Age Checking East 1.00E+14 F CONFUSION ACCOUNT CANCELLED I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Unauthorized Activity Unauthorized Activity 162 GC-1395 US US Consumer Banking ENR ENR Complaint Priority Complaint Attorney Resolved-Completed 3/18/2017 4/18/2017 5/18/2017 April 2017 5/19/2017 Non Company Error Handicap Credit Card West 1.00E+14 G DISSATISFACTION ATM RELATED "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 163 GC-1396 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Carmember Open 10/16/2016 11/16/2016 12/16/2016 November 2016 12/17/2016 System National Origin Credit Card Center 1.00E+14 H PRIVACY BILLING ODDER "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 10+ days Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 164 GC-1397 US US Consumer Banking AAC AAC Complaint Priority Complaint CFPB Pending 8/21/2017 9/21/2017 10/21/2017 September 2017 Procedures Other Credit Card East 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 Unresolved Review Needed Inappropriate Sales Tactics Inappropriate Sales Tactics 165 GC-1398 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Facebook Resolved-Completed 10/27/2017 11/27/2017 12/27/2017 November 2017 12/28/2017 Customer Service Age Merchant Services East 1.00E+14 J TRAVEL DISPUTE CLAIMS "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 166 GC-1399 US US Business Banking DCM DCM Complaint Priority Complaint Merchant Resolved-Completed 8/24/2017 9/24/2017 10/24/2017 September 2017 10/25/2017 Fulfillment Handicap Business Lending East 1.00E+14 A ACCOUNT MAINTENANCE COST I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Unauthorized Activity Unauthorized Activity 167 GC-1400 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Additional Open 8/6/2017 9/6/2017 10/6/2017 September 2017 10/7/2017 Non Company Error National Origin Merchant Services East 1.00E+14 C CONFUSION CUSTOMER I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 168 GC-1401 US US Business Banking FIS FIS Complaint Priority Complaint Applicant Pending 7/21/2016 8/21/2016 9/21/2016 August 2016 System Other Business Lending West 1.00E+14 D DISSATISFACTION REBATE "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 Unresolved Review Needed Manipulation of sales Manipulation of sales 169 GC-1402 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Attorney Resolved-Completed 8/11/2017 9/11/2017 10/11/2017 September 2017 10/12/2017 Procedures Age Credit Card East 1.00E+14 E PRIVACY TERMS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Misleading information Misleading information 170 GC-1403 US US Consumer Banking CCS CCS Complaint Priority Complaint Carmember Open 12/5/2016 1/5/2017 2/5/2017 January 2017 2/6/2017 Customer Service Handicap Checking East 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Under 3 days Pass Manipulation of sales Manipulation of sales 171 GC-1404 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry CFPB Pending 7/23/2017 8/23/2017 9/23/2017 August 2017 Fulfillment National Origin Credit Card East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Misleading information Misleading information 172 GC-1405 US US Business Banking ENR ENR Complaint Priority Complaint Facebook Resolved-Completed 11/19/2016 12/19/2016 1/19/2017 December 2016 1/20/2017 Non Company Error Other Business Lending Center 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 173 GC-1406 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Merchant Open 2/7/2017 3/7/2017 4/7/2017 March 2017 4/8/2017 System Age Credit Card West 1.00E+14 I CONFUSION ACCOUNT CANCELLED "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 5-10 days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 174 GC-1407 US US Consumer Banking AAC AAC Complaint Priority Complaint Additional Pending 6/28/2017 7/28/2017 8/28/2017 July 2017 Procedures Handicap Credit Card East 1.00E+14 J DISSATISFACTION ATM RELATED I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 175 GC-1408 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Applicant Resolved-Completed 6/10/2016 7/10/2016 8/10/2016 July 2016 8/11/2016 Fulfillment National Origin Checking East 1.00E+14 A PRIVACY BILLING ODDER "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Manipulation of sales Manipulation of sales 176 GC-1409 US US Consumer Banking DCM DCM Complaint Priority Complaint Attorney Open 5/12/2017 6/12/2017 7/12/2017 June 2017 7/13/2017 Non Company Error Other Checking East 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 177 GC-1410 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Carmember Pending 7/28/2016 8/28/2016 9/28/2016 August 2016 System Age Credit Card West 1.00E+14 D TRAVEL DISPUTE CLAIMS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 Unresolved Review Completed Misleading information Misleading information 178 GC-1411 US US Business Banking FIS FIS Complaint Priority Complaint CFPB Resolved-Completed 4/5/2016 5/5/2016 6/5/2016 May 2016 6/6/2016 Fulfillment Handicap Business Lending West 1.00E+14 E ACCOUNT MAINTENANCE COST "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 5-10 days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 179 GC-1412 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Facebook Pending 4/1/2016 5/1/2016 6/1/2016 May 2016 Non Company Error National Origin Checking East 1.00E+14 F CONFUSION CUSTOMER "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 Unresolved Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 180 GC-1413 US US Consumer Banking CCS CCS Complaint Priority Complaint Merchant Open 4/15/2016 5/15/2016 6/15/2016 May 2016 6/16/2016 System Other Checking West 1.00E+14 G DISSATISFACTION REBATE I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 3-5 days Pass Unauthorized Activity Unauthorized Activity 181 GC-1414 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Additional Pending 3/20/2016 4/20/2016 5/20/2016 April 2016 Non Company Error Other Business Lending West 1.00E+14 H PRIVACY TERMS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 Unresolved Review Completed Misleading information Misleading information 182 GC-1415 US US Consumer Banking ENR ENR Complaint Priority Complaint Additional Resolved-Completed 11/5/2016 12/5/2016 1/5/2017 December 2016 1/6/2017 Customer Service Age Credit Card Center 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Inappropriate Sales Tactics Inappropriate Sales Tactics 183 GC-1416 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Applicant Open 8/14/2017 9/14/2017 10/14/2017 September 2017 10/15/2017 Fulfillment Handicap Credit Card Center 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 3-5 days Follow Up Unauthorized Activity Unauthorized Activity 184 GC-1417 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Pending 6/28/2017 7/28/2017 8/28/2017 July 2017 Non Company Error National Origin Credit Card West 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 Unresolved Likely SP Manipulation of sales Manipulation of sales 185 GC-1418 US US Consumer Banking TSC TSC Complaint General Complaint & Inquiry Carmember Resolved-Completed 3/9/2016 4/9/2016 5/9/2016 April 2016 5/10/2016 System Other Checking East 1.00E+14 A ACCOUNT MAINTENANCE ANONYMOUS I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Clarification was provided Yes Yes Yes Yes Yes Yes Branch No Negative 0.700570926 10+ days Follow Up Unauthorized Activity Unauthorized Activity 186 GC-1419 US US Business Banking AAC AAC Complaint Priority Complaint CFPB Open 1/14/2016 2/14/2016 3/14/2016 February 2016 3/15/2016 Procedures Age Business Lending East 1.00E+14 C CONFUSION ACCOUNT CANCELLED "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 3-5 days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 187 GC-1420 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Facebook Pending 2/29/2016 3/31/2016 4/30/2016 March 2016 Customer Service Handicap Checking East 1.00E+14 D DISSATISFACTION ATM RELATED "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 Unresolved Pass Misleading information Misleading information 188 GC-1421 US US Consumer Banking DCM DCM Complaint Priority Complaint Merchant Resolved-Completed 2/20/2017 3/20/2017 4/20/2017 March 2017 4/21/2017 Fulfillment National Origin Credit Card East 1.00E+14 E PRIVACY BILLING ODDER "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Under 3 days Review Completed Manipulation of sales Manipulation of sales 189 GC-1422 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Additional Open 6/3/2017 7/3/2017 8/3/2017 July 2017 8/4/2017 Non Company Error Other Credit Card East 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Unauthorized Activity Unauthorized Activity 190 GC-1423 US US Consumer Banking FIS FIS Complaint Priority Complaint Applicant Pending 7/18/2017 8/18/2017 9/18/2017 August 2017 System Age Credit Card East 1.00E+14 G TRAVEL DISPUTE CLAIMS "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 Unresolved Follow Up Inappropriate Sales Tactics Inappropriate Sales Tactics 191 GC-1424 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Attorney Resolved-Completed 10/17/2017 11/17/2017 12/17/2017 November 2017 12/18/2017 Procedures Handicap Checking East 1.00E+14 H ACCOUNT MAINTENANCE COST I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 3-5 days Likely SP Unauthorized Activity Unauthorized Activity 192 GC-1425 US US Consumer Banking CCS CCS Complaint Priority Complaint Carmember Open 6/23/2016 7/23/2016 8/23/2016 July 2016 8/24/2016 Customer Service National Origin Credit Card East 1.00E+14 I CONFUSION CUSTOMER "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Misleading information Misleading information 193 GC-1426 US US Business Banking DCM DCM Complaint General Complaint & Inquiry CFPB Pending 3/2/2016 4/2/2016 5/2/2016 April 2016 Fulfillment Other Business Lending West 1.00E+14 J DISSATISFACTION REBATE "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Unresolved Review Completed Manipulation of sales Manipulation of sales 194 GC-1427 US US Consumer Banking ENR ENR Complaint Priority Complaint Facebook Resolved-Completed 1/21/2016 2/21/2016 3/21/2016 February 2016 3/22/2016 Non Company Error Age Credit Card East 1.00E+14 A PRIVACY TERMS I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Unauthorized Activity Unauthorized Activity 195 GC-1428 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Merchant Open 10/26/2016 11/26/2016 12/26/2016 November 2016 12/27/2016 System Handicap Checking East 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Misleading information Misleading information 196 GC-1429 US US Business Banking AAC AAC Complaint Priority Complaint Additional Pending 3/12/2016 4/12/2016 5/12/2016 April 2016 Procedures National Origin Business Lending West 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 Unresolved Pass Manipulation of sales Manipulation of sales 197 GC-1430 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Applicant Resolved-Completed 3/1/2016 4/1/2016 5/1/2016 April 2016 5/2/2016 Customer Service Other Checking East 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 5-10 days Review Completed Unauthorized Activity Unauthorized Activity 198 GC-1431 US US Business Banking DCM DCM Complaint Priority Complaint Attorney Resolved-Completed 3/10/2017 4/10/2017 5/10/2017 April 2017 5/11/2017 Fulfillment Age Business Lending East 1.00E+14 F CONFUSION ACCOUNT CANCELLED "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Misleading information Misleading information 199 GC-1432 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Carmember Open 1/17/2016 2/17/2016 3/17/2016 February 2016 3/18/2016 Non Company Error Handicap Credit Card East 1.00E+14 G DISSATISFACTION ATM RELATED "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Misleading information Misleading information 200 GC-1433 US US Consumer Banking FIS FIS Complaint Priority Complaint CFPB Pending 6/8/2017 7/8/2017 8/8/2017 July 2017 System National Origin Checking East 1.00E+14 H PRIVACY BILLING ODDER I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 201 GC-1434 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Facebook Resolved-Completed 6/19/2017 7/19/2017 8/19/2017 July 2017 8/20/2017 Procedures Other Credit Card East 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 3-5 days Review Needed Unauthorized Activity Unauthorized Activity 202 GC-1435 US US Consumer Banking CCS CCS Complaint Priority Complaint Merchant Resolved-Completed 4/6/2016 5/6/2016 6/6/2016 May 2016 6/7/2016 Customer Service Age Credit Card Center 1.00E+14 J TRAVEL DISPUTE CLAIMS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Misleading information Misleading information 203 GC-1436 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Additional Open 8/19/2017 9/19/2017 10/19/2017 September 2017 10/20/2017 Fulfillment Handicap Credit Card East 1.00E+14 A ACCOUNT MAINTENANCE COST I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Unauthorized Activity Unauthorized Activity 204 GC-1437 US US Consumer Banking ENR ENR Complaint Priority Complaint Applicant Pending 10/18/2016 11/18/2016 12/18/2016 November 2016 Non Company Error National Origin Checking East 1.00E+14 C CONFUSION CUSTOMER I paid bill with the bank 1 week prior to last day. But sales agent mentions that I paid it 2 days after the last day. I am furious about this. I think someone in the company kept my transaction on hold before it went through because I was late on paying some bills earlier. Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 205 GC-1438 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Attorney Resolved-Completed 6/10/2016 7/10/2016 8/10/2016 July 2016 8/11/2016 System Other Merchant Services East 1.00E+14 D DISSATISFACTION REBATE "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 3-5 days Review Needed Manipulation of sales Manipulation of sales 206 GC-1439 US US Consumer Banking AAC AAC Complaint Priority Complaint Carmember Open 5/11/2017 6/11/2017 7/11/2017 June 2017 7/12/2017 Procedures Age Credit Card Center 1.00E+14 E PRIVACY TERMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Unauthorized Activity Unauthorized Activity 207 GC-1440 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry CFPB Pending 9/19/2016 10/19/2016 11/19/2016 October 2016 Customer Service Handicap Checking Center 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Unresolved Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 208 GC-1441 US US Consumer Banking DCM DCM Complaint Priority Complaint Facebook Resolved-Completed 5/1/2016 6/1/2016 7/1/2016 June 2016 7/2/2016 Fulfillment National Origin Credit Card East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 209 GC-1442 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Merchant Open 6/11/2017 7/11/2017 8/11/2017 July 2017 8/12/2017 Non Company Error Other Credit Card East 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Manipulation of sales Manipulation of sales 210 GC-1443 US US Consumer Banking FIS FIS Complaint Priority Complaint Additional Pending 11/7/2016 12/7/2016 1/7/2017 December 2016 System Age Checking West 1.00E+14 I CONFUSION ACCOUNT CANCELLED "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 Unresolved Pass Misleading information Misleading information 211 GC-1444 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Applicant Resolved-Completed 2/16/2016 3/16/2016 4/16/2016 March 2016 4/17/2016 Procedures Handicap Business Lending West 1.00E+14 J DISSATISFACTION ATM RELATED "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Under 3 days Review Completed Misleading information Misleading information 212 GC-1445 US US Consumer Banking CCS CCS Complaint Priority Complaint Attorney Open 6/4/2017 7/4/2017 8/4/2017 July 2017 8/5/2017 Fulfillment National Origin Checking Center 1.00E+14 A PRIVACY BILLING ODDER "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Manipulation of sales Manipulation of sales 213 GC-1446 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Carmember Pending 9/8/2017 10/8/2017 11/8/2017 October 2017 Non Company Error Other Merchant Services East 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 Unresolved Pass Misleading information Misleading information 214 GC-1447 US US Consumer Banking ENR ENR Complaint Priority Complaint CFPB Resolved-Completed 2/21/2017 3/21/2017 4/21/2017 March 2017 4/22/2017 System Age Checking West 1.00E+14 D TRAVEL DISPUTE CLAIMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 3-5 days Review Completed Unauthorized Activity Unauthorized Activity 215 GC-1448 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Facebook Pending 9/23/2016 10/23/2016 11/23/2016 October 2016 Fulfillment Handicap Checking Center 1.00E+14 E ACCOUNT MAINTENANCE COST "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 Unresolved Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 216 GC-1449 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Resolved-Completed 12/1/2016 1/1/2017 2/1/2017 January 2017 2/2/2017 Non Company Error National Origin Credit Card Center 1.00E+14 F CONFUSION CUSTOMER "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 217 GC-1450 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Additional Open 9/3/2017 10/3/2017 11/3/2017 October 2017 11/4/2017 System Other Checking East 1.00E+14 G DISSATISFACTION REBATE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 3-5 days Pass Unauthorized Activity Unauthorized Activity 218 GC-1451 US US Consumer Banking DCM DCM Complaint Priority Complaint Cardmember Basic Pending 9/13/2016 10/13/2016 11/13/2016 October 2016 Non Company Error National Origin Checking East 1.00E+14 H PRIVACY TERMS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 Unresolved Review Completed Misleading information Misleading information 219 GC-1452 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Additional Resolved-Completed 11/5/2016 12/5/2016 1/5/2017 December 2016 1/6/2017 System Other Checking Center 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Unauthorized Activity Unauthorized Activity 220 GC-1453 US US Consumer Banking FIS FIS Complaint Priority Complaint Applicant Open 3/13/2017 4/13/2017 5/13/2017 April 2017 5/14/2017 Procedures Age Checking Center 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 3-5 days Follow Up Misleading information Misleading information 221 GC-1454 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Attorney Pending 9/1/2016 10/1/2016 11/1/2016 October 2016 Customer Service Handicap Credit Card West 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 Unresolved Likely SP Unauthorized Activity Unauthorized Activity 222 GC-1455 US US Business Banking TSC TSC Complaint Priority Complaint Carmember Resolved-Completed 10/18/2016 11/18/2016 12/18/2016 November 2016 12/19/2016 Fulfillment National Origin Business Lending Center 1.00E+14 C CONFUSION ACCOUNT CANCELLED "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 3-5 days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 223 GC-1456 US US Business Banking AAC AAC Complaint General Complaint & Inquiry CFPB Open 6/28/2016 7/28/2016 8/28/2016 July 2016 8/29/2016 Non Company Error Other Business Lending East 1.00E+14 D DISSATISFACTION ATM RELATED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 5-10 days Pass Unauthorized Activity Unauthorized Activity 224 GC-1457 US US Consumer Banking CCS CCS Complaint Priority Complaint Facebook Pending 10/2/2017 11/2/2017 12/2/2017 November 2017 System Age Checking East 1.00E+14 E PRIVACY BILLING ODDER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 225 GC-1458 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Merchant Resolved-Completed 5/4/2016 6/4/2016 7/4/2016 June 2016 7/5/2016 Procedures Handicap Credit Card Center 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Misleading information Misleading information 226 GC-1459 US US Consumer Banking ENR ENR Complaint Priority Complaint Additional Open 7/6/2017 8/6/2017 9/6/2017 August 2017 9/7/2017 Customer Service National Origin Credit Card East 1.00E+14 G TRAVEL DISPUTE CLAIMS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 10+ days Follow Up Misleading information Misleading information 227 GC-1460 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Applicant Pending 11/28/2016 12/28/2016 1/28/2017 December 2016 Fulfillment Other Business Lending Center 1.00E+14 H ACCOUNT MAINTENANCE COST There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 Unresolved Likely SP Unauthorized Activity Unauthorized Activity 228 GC-1461 US US Business Banking AAC AAC Complaint Priority Complaint Attorney Resolved-Completed 5/25/2016 6/25/2016 7/25/2016 June 2016 7/26/2016 Non Company Error Age Business Lending East 1.00E+14 I CONFUSION CUSTOMER "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Manipulation of sales Manipulation of sales 229 GC-1462 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Open 10/25/2017 11/25/2017 12/25/2017 November 2017 12/26/2017 System Handicap Checking East 1.00E+14 J DISSATISFACTION REBATE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Under 3 days Review Completed Unauthorized Activity Unauthorized Activity 230 GC-1463 US US Consumer Banking DCM DCM Complaint Priority Complaint CFPB Pending 4/8/2016 5/8/2016 6/8/2016 May 2016 Procedures National Origin Checking West 1.00E+14 A PRIVACY TERMS "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Inappropriate Sales Tactics Inappropriate Sales Tactics 231 GC-1464 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Resolved-Completed 10/12/2016 11/12/2016 12/12/2016 November 2016 12/13/2016 Customer Service Other Checking Center 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Misleading information Misleading information 232 GC-1465 US US Consumer Banking FIS FIS Complaint Priority Complaint Merchant Open 10/26/2017 11/26/2017 12/26/2017 November 2017 12/27/2017 Fulfillment Age Checking West 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 233 GC-1466 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Pending 6/17/2017 7/17/2017 8/17/2017 July 2017 Non Company Error Handicap Checking West 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 234 GC-1467 US US Business Banking CCS CCS Complaint Priority Complaint Applicant Resolved-Completed 6/13/2017 7/13/2017 8/13/2017 July 2017 8/14/2017 System National Origin Merchant Services East 1.00E+14 F CONFUSION ACCOUNT CANCELLED "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 235 GC-1468 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Attorney Resolved-Completed 7/16/2016 8/16/2016 9/16/2016 August 2016 9/17/2016 Procedures Other Business Lending West 1.00E+14 G DISSATISFACTION ATM RELATED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Unauthorized Activity Unauthorized Activity 236 GC-1469 US US Consumer Banking ENR ENR Complaint Priority Complaint Carmember Open 3/21/2017 4/21/2017 5/21/2017 April 2017 5/22/2017 Customer Service Age Checking West 1.00E+14 H PRIVACY BILLING ODDER "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 10+ days Review Completed Misleading information Misleading information 237 GC-1470 US US Business Banking FIS FIS Complaint General Complaint & Inquiry CFPB Pending 1/7/2016 2/7/2016 3/7/2016 February 2016 Fulfillment Handicap Business Lending East 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 Unresolved Review Needed Inappropriate Sales Tactics Inappropriate Sales Tactics 238 GC-1471 US US Business Banking AAC AAC Complaint Priority Complaint Facebook Resolved-Completed 4/26/2016 5/26/2016 6/26/2016 May 2016 6/27/2016 Non Company Error National Origin Business Lending Center 1.00E+14 J TRAVEL DISPUTE CLAIMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Unauthorized Activity Unauthorized Activity 239 GC-1472 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Merchant Resolved-Completed 12/13/2016 1/13/2017 2/13/2017 January 2017 2/14/2017 System Other Credit Card Center 1.00E+14 A ACCOUNT MAINTENANCE COST There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Unauthorized Activity Unauthorized Activity 240 GC-1473 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Open 4/22/2017 5/22/2017 6/22/2017 May 2017 6/23/2017 Procedures Age Checking East 1.00E+14 C CONFUSION CUSTOMER "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Misleading information Misleading information 241 GC-1474 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Applicant Pending 2/7/2017 3/7/2017 4/7/2017 March 2017 Customer Service Handicap Merchant Services West 1.00E+14 D DISSATISFACTION REBATE "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 Unresolved Review Needed Manipulation of sales Manipulation of sales 242 GC-1475 US US Consumer Banking FIS FIS Complaint Priority Complaint Attorney Resolved-Completed 1/3/2016 2/3/2016 3/3/2016 February 2016 3/4/2016 Fulfillment National Origin Credit Card West 1.00E+14 E PRIVACY TERMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Unauthorized Activity Unauthorized Activity 243 GC-1476 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Carmember Open 1/25/2017 2/25/2017 3/25/2017 February 2017 3/26/2017 Non Company Error Other Checking West 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Under 3 days Pass Unauthorized Activity Unauthorized Activity 244 GC-1477 US US Consumer Banking CCS CCS Complaint Priority Complaint CFPB Pending 2/2/2016 3/2/2016 4/2/2016 March 2016 System Age Credit Card West 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Manipulation of sales Manipulation of sales 245 GC-1478 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Facebook Resolved-Completed 1/9/2016 2/9/2016 3/9/2016 February 2016 3/10/2016 Procedures Handicap Business Lending Center 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Unauthorized Activity Unauthorized Activity 246 GC-1479 US US Consumer Banking ENR ENR Complaint Priority Complaint Merchant Open 8/9/2016 9/9/2016 10/9/2016 September 2016 10/10/2016 Fulfillment National Origin Credit Card Center 1.00E+14 I CONFUSION ACCOUNT CANCELLED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 5-10 days Pass Unauthorized Activity Unauthorized Activity 247 GC-1480 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Additional Pending 7/16/2017 8/16/2017 9/16/2017 August 2017 Non Company Error Other Checking East 1.00E+14 J DISSATISFACTION ATM RELATED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 248 GC-1481 US US Business Banking AAC AAC Complaint Priority Complaint Applicant Resolved-Completed 7/30/2016 8/30/2016 9/30/2016 August 2016 10/1/2016 System Age Merchant Services East 1.00E+14 A PRIVACY BILLING ODDER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Unauthorized Activity Unauthorized Activity 249 GC-1482 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Attorney Open 4/8/2016 5/8/2016 6/8/2016 May 2016 6/9/2016 Fulfillment Handicap Business Lending West 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 250 GC-1483 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Pending 1/3/2017 2/3/2017 3/3/2017 February 2017 Non Company Error National Origin Credit Card East 1.00E+14 D TRAVEL DISPUTE CLAIMS "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 Unresolved Review Completed Manipulation of sales Manipulation of sales 251 GC-1484 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry CFPB Resolved-Completed 6/1/2016 7/1/2016 8/1/2016 July 2016 8/2/2016 System Other Credit Card East 1.00E+14 E ACCOUNT MAINTENANCE COST "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 5-10 days Pass Manipulation of sales Manipulation of sales 252 GC-1485 US US Business Banking FIS FIS Complaint Priority Complaint Facebook Pending 2/1/2016 3/1/2016 4/1/2016 March 2016 Non Company Error Other Business Lending Center 1.00E+14 F CONFUSION CUSTOMER "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 Unresolved Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 253 GC-1486 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Merchant Open 9/28/2017 10/28/2017 11/28/2017 October 2017 11/29/2017 Customer Service Age Checking East 1.00E+14 G DISSATISFACTION REBATE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 3-5 days Pass Misleading information Misleading information 254 GC-1487 US US Consumer Banking CCS CCS Complaint Priority Complaint Additional Pending 7/19/2017 8/19/2017 9/19/2017 August 2017 Fulfillment Handicap Checking Center 1.00E+14 H PRIVACY TERMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 255 GC-1488 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Additional Resolved-Completed 1/20/2016 2/20/2016 3/20/2016 February 2016 3/21/2016 Non Company Error National Origin Merchant Services Center 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Unauthorized Activity Unauthorized Activity 256 GC-1489 US US Business Banking ENR ENR Complaint Priority Complaint Applicant Open 11/27/2016 12/27/2016 1/27/2017 December 2016 1/28/2017 System Other Merchant Services East 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 3-5 days Follow Up Misleading information Misleading information 257 GC-1490 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Attorney Pending 2/27/2016 3/27/2016 4/27/2016 March 2016 Procedures Age Credit Card East 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 Unresolved Likely SP Unauthorized Activity Unauthorized Activity 258 GC-1491 US US Business Banking AAC AAC Complaint Priority Complaint Carmember Resolved-Completed 8/24/2017 9/24/2017 10/24/2017 September 2017 10/25/2017 Customer Service Handicap Business Lending Center 1.00E+14 A ACCOUNT MAINTENANCE ANONYMOUS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes Yes Yes Yes Yes Yes Branch No Negative 0.700570926 10+ days Follow Up Unauthorized Activity Unauthorized Activity 259 GC-1492 US US Consumer Banking TSC TSC Complaint General Complaint & Inquiry CFPB Open 6/1/2017 7/1/2017 8/1/2017 July 2017 8/2/2017 Fulfillment National Origin Credit Card East 1.00E+14 C CONFUSION ACCOUNT CANCELLED "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 3-5 days Likely SP Manipulation of sales Manipulation of sales 260 GC-1493 US US Consumer Banking AAC AAC Complaint Priority Complaint Facebook Pending 5/30/2017 6/30/2017 7/31/2017 June 2017 Non Company Error Other Checking East 1.00E+14 D DISSATISFACTION ATM RELATED "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 Unresolved Pass Manipulation of sales Manipulation of sales 261 GC-1494 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Merchant Resolved-Completed 9/27/2016 10/27/2016 11/27/2016 October 2016 11/28/2016 System Age Checking East 1.00E+14 E PRIVACY BILLING ODDER "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Under 3 days Review Completed Misleading information Misleading information 262 GC-1495 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Open 6/20/2017 7/20/2017 8/20/2017 July 2017 8/21/2017 Procedures Handicap Credit Card East 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Misleading information Misleading information 263 GC-1496 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Applicant Pending 4/19/2017 5/19/2017 6/19/2017 May 2017 Customer Service National Origin Credit Card East 1.00E+14 G TRAVEL DISPUTE CLAIMS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 Unresolved Follow Up Misleading information Misleading information 264 GC-1497 US US Business Banking FIS FIS Complaint Priority Complaint Attorney Resolved-Completed 9/26/2016 10/26/2016 11/26/2016 October 2016 11/27/2016 Fulfillment Other Merchant Services East 1.00E+14 H ACCOUNT MAINTENANCE COST There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 3-5 days Likely SP Unauthorized Activity Unauthorized Activity 265 GC-1498 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Carmember Open 4/23/2017 5/23/2017 6/23/2017 May 2017 6/24/2017 Non Company Error Age Credit Card East 1.00E+14 I CONFUSION CUSTOMER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Unauthorized Activity Unauthorized Activity 266 GC-1499 US US Business Banking CCS CCS Complaint Priority Complaint CFPB Pending 1/10/2016 2/10/2016 3/10/2016 February 2016 System Handicap Business Lending East 1.00E+14 J DISSATISFACTION REBATE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Unresolved Review Completed Misleading information Misleading information 267 GC-1500 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Facebook Resolved-Completed 10/25/2017 11/25/2017 12/25/2017 November 2017 12/26/2017 Procedures National Origin Credit Card East 1.00E+14 A PRIVACY TERMS "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Manipulation of sales Manipulation of sales 268 GC-1501 US US Consumer Banking ENR ENR Complaint Priority Complaint Merchant Open 8/3/2017 9/3/2017 10/3/2017 September 2017 10/4/2017 Customer Service Other Checking East 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Unauthorized Activity Unauthorized Activity 269 GC-1502 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Additional Pending 10/7/2017 11/7/2017 12/7/2017 November 2017 Fulfillment Age Checking Center 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 Unresolved Pass Unauthorized Activity Unauthorized Activity 270 GC-1503 US US Consumer Banking AAC AAC Complaint Priority Complaint Applicant Resolved-Completed 4/26/2017 5/26/2017 6/26/2017 May 2017 6/27/2017 Non Company Error Handicap Credit Card West 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 5-10 days Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 271 GC-1504 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Attorney Resolved-Completed 5/16/2017 6/16/2017 7/16/2017 June 2017 7/17/2017 System National Origin Credit Card East 1.00E+14 F CONFUSION ACCOUNT CANCELLED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Unauthorized Activity Unauthorized Activity 272 GC-1505 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Open 10/11/2017 11/11/2017 12/11/2017 November 2017 12/12/2017 Procedures Other Credit Card East 1.00E+14 G DISSATISFACTION ATM RELATED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Unauthorized Activity Unauthorized Activity 273 GC-1506 US US Business Banking ENR ENR Complaint General Complaint & Inquiry CFPB Pending 7/6/2016 8/6/2016 9/6/2016 August 2016 Customer Service Age Business Lending East 1.00E+14 H PRIVACY BILLING ODDER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 274 GC-1507 US US Business Banking FIS FIS Complaint Priority Complaint Facebook Resolved-Completed 8/16/2017 9/16/2017 10/16/2017 September 2017 10/17/2017 Fulfillment Handicap Business Lending Center 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 3-5 days Review Needed Unauthorized Activity Unauthorized Activity 275 GC-1508 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Merchant Resolved-Completed 7/5/2016 8/5/2016 9/5/2016 August 2016 9/6/2016 Non Company Error National Origin Credit Card East 1.00E+14 J TRAVEL DISPUTE CLAIMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Unauthorized Activity Unauthorized Activity 276 GC-1509 US US Consumer Banking CCS CCS Complaint Priority Complaint Additional Open 9/4/2016 10/4/2016 11/4/2016 October 2016 11/5/2016 System Other Checking Center 1.00E+14 A ACCOUNT MAINTENANCE COST "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 277 GC-1510 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Applicant Pending 3/1/2016 4/1/2016 5/1/2016 April 2016 Procedures Age Business Lending West 1.00E+14 C CONFUSION CUSTOMER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 278 GC-1511 US US Consumer Banking ENR ENR Complaint Priority Complaint Attorney Resolved-Completed 5/23/2017 6/23/2017 7/23/2017 June 2017 7/24/2017 Customer Service Handicap Checking Center 1.00E+14 D DISSATISFACTION REBATE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 3-5 days Review Needed Misleading information Misleading information 279 GC-1512 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Carmember Open 3/13/2016 4/13/2016 5/13/2016 April 2016 5/14/2016 Fulfillment National Origin Merchant Services West 1.00E+14 E PRIVACY TERMS "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Manipulation of sales Manipulation of sales 280 GC-1513 US US Consumer Banking AAC AAC Complaint Priority Complaint CFPB Pending 8/9/2016 9/9/2016 10/9/2016 September 2016 Non Company Error Other Credit Card East 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Unresolved Pass Misleading information Misleading information 281 GC-1514 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Facebook Resolved-Completed 10/21/2017 11/21/2017 12/21/2017 November 2017 12/22/2017 System Age Business Lending East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Misleading information Misleading information 282 GC-1515 US US Consumer Banking DCM DCM Complaint Priority Complaint Merchant Open 5/29/2016 6/29/2016 7/29/2016 June 2016 7/30/2016 Procedures Handicap Checking West 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 283 GC-1516 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Additional Pending 7/4/2016 8/4/2016 9/4/2016 August 2016 Fulfillment National Origin Business Lending East 1.00E+14 I CONFUSION ACCOUNT CANCELLED "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 Unresolved Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 284 GC-1517 US US Consumer Banking FIS FIS Complaint Priority Complaint Applicant Resolved-Completed 8/21/2017 9/21/2017 10/21/2017 September 2017 10/22/2017 Non Company Error Other Checking East 1.00E+14 J DISSATISFACTION ATM RELATED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Under 3 days Review Completed Unauthorized Activity Unauthorized Activity 285 GC-1518 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Attorney Open 11/12/2016 12/12/2016 1/12/2017 December 2016 1/13/2017 System Age Credit Card East 1.00E+14 A PRIVACY BILLING ODDER "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Manipulation of sales Manipulation of sales 286 GC-1519 US US Consumer Banking CCS CCS Complaint Priority Complaint Carmember Pending 7/25/2016 8/25/2016 9/25/2016 August 2016 Fulfillment Handicap Credit Card East 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 Unresolved Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 287 GC-1520 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry CFPB Resolved-Completed 8/2/2017 9/2/2017 10/2/2017 September 2017 10/3/2017 Non Company Error National Origin Checking West 1.00E+14 D TRAVEL DISPUTE CLAIMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 3-5 days Review Completed Unauthorized Activity Unauthorized Activity 288 GC-1521 US US Consumer Banking ENR ENR Complaint Priority Complaint Facebook Pending 6/19/2017 7/19/2017 8/19/2017 July 2017 System Other Credit Card West 1.00E+14 E ACCOUNT MAINTENANCE COST There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 Unresolved Pass Unauthorized Activity Unauthorized Activity 289 GC-1522 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Merchant Resolved-Completed 11/29/2016 12/29/2016 1/29/2017 December 2016 1/30/2017 Procedures Age Business Lending East 1.00E+14 F CONFUSION CUSTOMER "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 290 GC-1523 US US Consumer Banking AAC AAC Complaint Priority Complaint Additional Open 8/8/2017 9/8/2017 10/8/2017 September 2017 10/9/2017 Customer Service Handicap Checking East 1.00E+14 G DISSATISFACTION REBATE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 3-5 days Pass Misleading information Misleading information 291 GC-1524 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Cardmember Basic Pending 2/15/2017 3/15/2017 4/15/2017 March 2017 Fulfillment National Origin Checking West 1.00E+14 H PRIVACY TERMS "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 Unresolved Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 292 GC-1525 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Resolved-Completed 1/29/2016 2/29/2016 3/31/2016 February 2016 4/1/2016 Non Company Error Other Checking West 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Unauthorized Activity Unauthorized Activity 293 GC-1526 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Applicant Open 3/5/2017 4/5/2017 5/5/2017 April 2017 5/6/2017 System Age Credit Card East 1.00E+14 D DISSATISFACTION ATM RELATED "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 5-10 days Pass Misleading information Misleading information 294 GC-1527 US US Consumer Banking FIS FIS Complaint Priority Complaint Attorney Pending 4/11/2016 5/11/2016 6/11/2016 May 2016 Procedures Handicap Credit Card East 1.00E+14 E PRIVACY BILLING ODDER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 295 GC-1528 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Carmember Resolved-Completed 1/19/2016 2/19/2016 3/19/2016 February 2016 3/20/2016 Customer Service National Origin Business Lending East 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Manipulation of sales Manipulation of sales 296 GC-1529 US US Consumer Banking TSC TSC Complaint Priority Complaint CFPB Open 6/24/2016 7/24/2016 8/24/2016 July 2016 8/25/2016 Fulfillment Other Checking West 1.00E+14 G TRAVEL DISPUTE CLAIMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 10+ days Follow Up Unauthorized Activity Unauthorized Activity 297 GC-1530 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Facebook Pending 8/10/2016 9/10/2016 10/10/2016 September 2016 Non Company Error Age Checking West 1.00E+14 H ACCOUNT MAINTENANCE COST "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 Unresolved Likely SP Misleading information Misleading information 298 GC-1531 US US Consumer Banking CCS CCS Complaint Priority Complaint Merchant Resolved-Completed 11/6/2016 12/6/2016 1/6/2017 December 2016 1/7/2017 System Handicap Credit Card West 1.00E+14 I CONFUSION CUSTOMER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Unauthorized Activity Unauthorized Activity 299 GC-1532 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Additional Open 2/28/2016 3/28/2016 4/28/2016 March 2016 4/29/2016 Procedures National Origin Business Lending Center 1.00E+14 J DISSATISFACTION REBATE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Under 3 days Review Completed Unauthorized Activity Unauthorized Activity 300 GC-1533 US US Business Banking ENR ENR Complaint Priority Complaint Applicant Pending 6/1/2017 7/1/2017 8/1/2017 July 2017 Customer Service Other Business Lending East 1.00E+14 A PRIVACY TERMS "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Inappropriate Sales Tactics Inappropriate Sales Tactics 301 GC-1534 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Attorney Resolved-Completed 9/1/2017 10/1/2017 11/1/2017 October 2017 11/2/2017 Fulfillment Age Business Lending West 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 302 GC-1535 US US Business Banking AAC AAC Complaint Priority Complaint Carmember Open 7/28/2017 8/28/2017 9/28/2017 August 2017 9/29/2017 Non Company Error Handicap Merchant Services East 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 303 GC-1536 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry CFPB Pending 6/22/2016 7/22/2016 8/22/2016 July 2016 System National Origin Credit Card East 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 304 GC-1537 US US Business Banking DCM DCM Complaint Priority Complaint Facebook Resolved-Completed 3/15/2017 4/15/2017 5/15/2017 April 2017 5/16/2017 Procedures Other Business Lending East 1.00E+14 F CONFUSION ACCOUNT CANCELLED "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 305 GC-1538 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Merchant Open 11/22/2016 12/22/2016 1/22/2017 December 2016 1/23/2017 Customer Service Age Business Lending East 1.00E+14 G DISSATISFACTION ATM RELATED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Unauthorized Activity Unauthorized Activity 306 GC-1539 US US Consumer Banking FIS FIS Complaint Priority Complaint Additional Pending 5/10/2016 6/10/2016 7/10/2016 June 2016 Fulfillment Handicap Checking East 1.00E+14 H PRIVACY BILLING ODDER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 307 GC-1540 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Applicant Resolved-Completed 3/17/2017 4/17/2017 5/17/2017 April 2017 5/18/2017 Non Company Error National Origin Checking West 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 3-5 days Review Needed Inappropriate Sales Tactics Inappropriate Sales Tactics 308 GC-1541 US US Business Banking CCS CCS Complaint Priority Complaint Attorney Resolved-Completed 4/4/2017 5/4/2017 6/4/2017 May 2017 6/5/2017 System Other Business Lending East 1.00E+14 J TRAVEL DISPUTE CLAIMS "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 309 GC-1542 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Carmember Open 10/17/2016 11/17/2016 12/17/2016 November 2016 12/18/2016 Procedures Age Checking Center 1.00E+14 A ACCOUNT MAINTENANCE COST "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Manipulation of sales Manipulation of sales 310 GC-1543 US US Consumer Banking ENR ENR Complaint Priority Complaint CFPB Pending 10/26/2016 11/26/2016 12/26/2016 November 2016 Customer Service Handicap Credit Card East 1.00E+14 C CONFUSION CUSTOMER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 311 GC-1544 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Facebook Resolved-Completed 8/17/2016 9/17/2016 10/17/2016 September 2016 10/18/2016 Fulfillment National Origin Business Lending West 1.00E+14 D DISSATISFACTION REBATE "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 3-5 days Review Needed Manipulation of sales Manipulation of sales 312 GC-1545 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Resolved-Completed 7/14/2017 8/14/2017 9/14/2017 August 2017 9/15/2017 Non Company Error Other Credit Card East 1.00E+14 E PRIVACY TERMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Unauthorized Activity Unauthorized Activity 313 GC-1546 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Additional Open 9/2/2017 10/2/2017 11/2/2017 October 2017 11/3/2017 System Age Credit Card East 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Under 3 days Pass Unauthorized Activity Unauthorized Activity 314 GC-1547 US US Business Banking DCM DCM Complaint Priority Complaint Applicant Pending 3/9/2017 4/9/2017 5/9/2017 April 2017 Procedures Handicap Business Lending West 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 315 GC-1548 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Attorney Resolved-Completed 9/3/2016 10/3/2016 11/3/2016 October 2016 11/4/2016 Fulfillment National Origin Business Lending Center 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Manipulation of sales Manipulation of sales 316 GC-1549 US US Consumer Banking FIS FIS Complaint Priority Complaint Carmember Open 6/10/2017 7/10/2017 8/10/2017 July 2017 8/11/2017 Non Company Error Other Checking East 1.00E+14 I CONFUSION ACCOUNT CANCELLED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 5-10 days Pass Unauthorized Activity Unauthorized Activity 317 GC-1550 US US Business Banking AAC AAC Complaint General Complaint & Inquiry CFPB Pending 7/20/2016 8/20/2016 9/20/2016 August 2016 System Age Business Lending East 1.00E+14 J DISSATISFACTION ATM RELATED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 318 GC-1551 US US Consumer Banking CCS CCS Complaint Priority Complaint Facebook Resolved-Completed 6/13/2016 7/13/2016 8/13/2016 July 2016 8/14/2016 Fulfillment Handicap Credit Card Center 1.00E+14 A PRIVACY BILLING ODDER "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Misleading information Misleading information 319 GC-1552 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Merchant Open 1/4/2017 2/4/2017 3/4/2017 February 2017 3/5/2017 Non Company Error National Origin Credit Card West 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Unauthorized Activity Unauthorized Activity 320 GC-1553 US US Business Banking ENR ENR Complaint Priority Complaint Additional Pending 11/1/2016 12/1/2016 1/1/2017 December 2016 System Other Business Lending West 1.00E+14 D TRAVEL DISPUTE CLAIMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 321 GC-1554 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Applicant Resolved-Completed 4/21/2017 5/21/2017 6/21/2017 May 2017 6/22/2017 Non Company Error Other Merchant Services Center 1.00E+14 E ACCOUNT MAINTENANCE COST There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 5-10 days Pass Unauthorized Activity Unauthorized Activity 322 GC-1555 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Open 4/2/2016 5/2/2016 6/2/2016 May 2016 6/3/2016 Customer Service Age Checking Center 1.00E+14 F CONFUSION CUSTOMER "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Misleading information Misleading information 323 GC-1556 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Pending 8/9/2017 9/9/2017 10/9/2017 September 2017 Fulfillment Handicap Checking Center 1.00E+14 G DISSATISFACTION REBATE "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 Unresolved Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 324 GC-1557 US US Consumer Banking DCM DCM Complaint Priority Complaint CFPB Resolved-Completed 8/11/2016 9/11/2016 10/11/2016 September 2016 10/12/2016 Non Company Error National Origin Credit Card Center 1.00E+14 H PRIVACY TERMS "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 5-10 days Review Completed Manipulation of sales Manipulation of sales 325 GC-1558 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Pending 10/15/2017 11/15/2017 12/15/2017 November 2017 System Other Credit Card West 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 Unresolved Follow Up Unauthorized Activity Unauthorized Activity 326 GC-1559 US US Business Banking FIS FIS Complaint Priority Complaint Merchant Open 3/2/2017 4/2/2017 5/2/2017 April 2017 5/3/2017 Procedures Age Business Lending East 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 3-5 days Follow Up Manipulation of sales Manipulation of sales 327 GC-1560 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Additional Pending 6/23/2016 7/23/2016 8/23/2016 July 2016 Customer Service Handicap Merchant Services East 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 Unresolved Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 328 GC-1561 US US Consumer Banking CCS CCS Complaint Priority Complaint Additional Resolved-Completed 6/17/2016 7/17/2016 8/17/2016 July 2016 8/18/2016 Fulfillment National Origin Checking East 1.00E+14 A ACCOUNT MAINTENANCE ANONYMOUS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Clarification was provided Yes Yes Yes Yes Yes Yes Branch No Negative 0.700570926 10+ days Follow Up Misleading information Misleading information 329 GC-1562 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Applicant Open 7/19/2016 8/19/2016 9/19/2016 August 2016 9/20/2016 Non Company Error Other Checking East 1.00E+14 C CONFUSION ACCOUNT CANCELLED "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 3-5 days Likely SP Misleading information Misleading information 330 GC-1563 US US Consumer Banking ENR ENR Complaint Priority Complaint Attorney Pending 3/21/2017 4/21/2017 5/21/2017 April 2017 System Age Credit Card Center 1.00E+14 D DISSATISFACTION ATM RELATED "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 Unresolved Pass Misleading information Misleading information 331 GC-1564 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Carmember Resolved-Completed 1/31/2017 2/28/2017 3/31/2017 February 2017 4/1/2017 Procedures Handicap Merchant Services West 1.00E+14 E PRIVACY BILLING ODDER "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Under 3 days Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 332 GC-1565 US US Business Banking AAC AAC Complaint Priority Complaint CFPB Open 9/2/2017 10/2/2017 11/2/2017 October 2017 11/3/2017 Customer Service National Origin Merchant Services Center 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Inappropriate Sales Tactics Inappropriate Sales Tactics 333 GC-1566 US US Consumer Banking TSC TSC Complaint General Complaint & Inquiry Facebook Pending 6/22/2017 7/22/2017 8/22/2017 July 2017 Fulfillment Other Credit Card West 1.00E+14 G TRAVEL DISPUTE CLAIMS "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 Unresolved Follow Up Manipulation of sales Manipulation of sales 334 GC-1567 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Resolved-Completed 8/27/2017 9/27/2017 10/27/2017 September 2017 10/28/2017 Non Company Error Age Checking Center 1.00E+14 H ACCOUNT MAINTENANCE COST "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 3-5 days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 335 GC-1568 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Additional Open 10/6/2016 11/6/2016 12/6/2016 November 2016 12/7/2016 System Handicap Checking East 1.00E+14 I CONFUSION CUSTOMER "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Misleading information Misleading information 336 GC-1569 US US Business Banking DCM DCM Complaint Priority Complaint Applicant Pending 2/10/2016 3/10/2016 4/10/2016 March 2016 Procedures National Origin Business Lending West 1.00E+14 J DISSATISFACTION REBATE "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Unresolved Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 337 GC-1570 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Attorney Resolved-Completed 1/3/2017 2/3/2017 3/3/2017 February 2017 3/4/2017 Customer Service Other Credit Card East 1.00E+14 A PRIVACY TERMS "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Inappropriate Sales Tactics Inappropriate Sales Tactics 338 GC-1571 US US Business Banking FIS FIS Complaint Priority Complaint Carmember Open 6/12/2016 7/12/2016 8/12/2016 July 2016 8/13/2016 Fulfillment Age Business Lending Center 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 339 GC-1572 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry CFPB Pending 3/14/2016 4/14/2016 5/14/2016 April 2016 Non Company Error Handicap Credit Card West 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 Unresolved Pass Unauthorized Activity Unauthorized Activity 340 GC-1573 US US Business Banking CCS CCS Complaint Priority Complaint Facebook Resolved-Completed 1/16/2017 2/16/2017 3/16/2017 February 2017 3/17/2017 System National Origin Business Lending West 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 5-10 days Review Completed Unauthorized Activity Unauthorized Activity 341 GC-1574 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Merchant Open 5/24/2016 6/24/2016 7/24/2016 June 2016 7/25/2016 Procedures Other Credit Card West 1.00E+14 F CONFUSION ACCOUNT CANCELLED "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Manipulation of sales Manipulation of sales 342 GC-1575 US US Consumer Banking ENR ENR Complaint Priority Complaint Additional Pending 7/31/2017 8/31/2017 9/30/2017 August 2017 Customer Service Age Credit Card West 1.00E+14 G DISSATISFACTION ATM RELATED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Unauthorized Activity Unauthorized Activity 343 GC-1576 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Applicant Resolved-Completed 1/31/2017 2/28/2017 3/31/2017 February 2017 4/1/2017 Fulfillment Handicap Credit Card East 1.00E+14 H PRIVACY BILLING ODDER "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 10+ days Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 344 GC-1577 US US Business Banking AAC AAC Complaint Priority Complaint Attorney Resolved-Completed 11/19/2016 12/19/2016 1/19/2017 December 2016 1/20/2017 Non Company Error National Origin Merchant Services Center 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 3-5 days Review Needed Manipulation of sales Manipulation of sales 345 GC-1578 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Carmember Open 9/1/2016 10/1/2016 11/1/2016 October 2016 11/2/2016 System Other Merchant Services East 1.00E+14 J TRAVEL DISPUTE CLAIMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Unauthorized Activity Unauthorized Activity 346 GC-1579 US US Consumer Banking DCM DCM Complaint Priority Complaint CFPB Pending 1/21/2016 2/21/2016 3/21/2016 February 2016 Procedures Age Checking East 1.00E+14 A ACCOUNT MAINTENANCE COST "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Unresolved Pass Misleading information Misleading information 347 GC-1580 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Resolved-Completed 5/15/2016 6/15/2016 7/15/2016 June 2016 7/16/2016 Customer Service Handicap Checking Center 1.00E+14 C CONFUSION CUSTOMER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 348 GC-1581 US US Consumer Banking FIS FIS Complaint Priority Complaint Merchant Resolved-Completed 10/20/2017 11/20/2017 12/20/2017 November 2017 12/21/2017 Fulfillment National Origin Checking East 1.00E+14 D DISSATISFACTION REBATE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 3-5 days Review Needed Unauthorized Activity Unauthorized Activity 349 GC-1582 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Additional Open 4/10/2016 5/10/2016 6/10/2016 May 2016 6/11/2016 Non Company Error Other Business Lending East 1.00E+14 E PRIVACY TERMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Unauthorized Activity Unauthorized Activity 350 GC-1583 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Pending 3/8/2016 4/8/2016 5/8/2016 April 2016 System Age Checking West 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Unresolved Pass Manipulation of sales Manipulation of sales 351 GC-1584 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Attorney Resolved-Completed 7/20/2016 8/20/2016 9/20/2016 August 2016 9/21/2016 Procedures Handicap Merchant Services West 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Manipulation of sales Manipulation of sales 352 GC-1585 US US Consumer Banking ENR ENR Complaint Priority Complaint Carmember Open 8/7/2017 9/7/2017 10/7/2017 September 2017 10/8/2017 Fulfillment National Origin Credit Card East 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Misleading information Misleading information 353 GC-1586 US US Business Banking FIS FIS Complaint General Complaint & Inquiry CFPB Pending 3/16/2017 4/16/2017 5/16/2017 April 2017 Non Company Error Other Business Lending West 1.00E+14 I CONFUSION ACCOUNT CANCELLED "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 Unresolved Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 354 GC-1587 US US Business Banking AAC AAC Complaint Priority Complaint Facebook Resolved-Completed 6/21/2016 7/21/2016 8/21/2016 July 2016 8/22/2016 System Age Merchant Services West 1.00E+14 J DISSATISFACTION ATM RELATED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Under 3 days Review Completed Unauthorized Activity Unauthorized Activity 355 GC-1588 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Merchant Open 2/19/2017 3/19/2017 4/19/2017 March 2017 4/20/2017 Fulfillment Handicap Checking East 1.00E+14 A PRIVACY BILLING ODDER "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Inappropriate Sales Tactics Inappropriate Sales Tactics 356 GC-1589 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Pending 4/22/2017 5/22/2017 6/22/2017 May 2017 Non Company Error National Origin Checking West 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 Unresolved Pass Manipulation of sales Manipulation of sales 357 GC-1590 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Applicant Resolved-Completed 10/24/2017 11/24/2017 12/24/2017 November 2017 12/25/2017 System Other Checking East 1.00E+14 D TRAVEL DISPUTE CLAIMS "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 3-5 days Review Completed Manipulation of sales Manipulation of sales 358 GC-1591 US US Business Banking FIS FIS Complaint Priority Complaint Attorney Open 5/24/2017 6/24/2017 7/24/2017 June 2017 7/25/2017 Non Company Error National Origin Business Lending Center 1.00E+14 E ACCOUNT MAINTENANCE COST There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 5-10 days Pass Unauthorized Activity Unauthorized Activity 359 GC-1592 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Carmember Pending 2/22/2016 3/22/2016 4/22/2016 March 2016 System Other Checking Center 1.00E+14 F CONFUSION CUSTOMER "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 Unresolved Pass Misleading information Misleading information 360 GC-1593 US US Consumer Banking CCS CCS Complaint Priority Complaint CFPB Open 4/23/2016 5/23/2016 6/23/2016 May 2016 6/24/2016 Procedures Age Checking East 1.00E+14 G DISSATISFACTION REBATE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 3-5 days Pass Misleading information Misleading information 361 GC-1594 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Facebook Pending 10/14/2016 11/14/2016 12/14/2016 November 2016 Customer Service Handicap Credit Card Center 1.00E+14 H PRIVACY TERMS "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 Unresolved Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 362 GC-1595 US US Consumer Banking ENR ENR Complaint Priority Complaint Merchant Resolved-Completed 10/14/2016 11/14/2016 12/14/2016 November 2016 12/15/2016 Fulfillment National Origin Checking East 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Unauthorized Activity Unauthorized Activity 363 GC-1596 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Additional Open 9/25/2016 10/25/2016 11/25/2016 October 2016 11/26/2016 Non Company Error Other Checking East 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 3-5 days Follow Up Unauthorized Activity Unauthorized Activity 364 GC-1597 US US Consumer Banking AAC AAC Complaint Priority Complaint Cardmember Basic Pending 8/31/2017 9/30/2017 10/31/2017 September 2017 System Age Credit Card Center 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 Unresolved Likely SP Misleading information Misleading information 365 GC-1598 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Additional Resolved-Completed 10/29/2016 11/29/2016 12/29/2016 November 2016 12/30/2016 Procedures Handicap Checking West 1.00E+14 C CONFUSION ACCOUNT CANCELLED "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 3-5 days Likely SP Misleading information Misleading information 366 GC-1599 US US Business Banking DCM DCM Complaint Priority Complaint Applicant Open 6/19/2016 7/19/2016 8/19/2016 July 2016 8/20/2016 Customer Service National Origin Business Lending West 1.00E+14 D DISSATISFACTION ATM RELATED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 5-10 days Pass Unauthorized Activity Unauthorized Activity 367 GC-1600 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Attorney Pending 3/17/2017 4/17/2017 5/17/2017 April 2017 Fulfillment Other Business Lending East 1.00E+14 E PRIVACY BILLING ODDER "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Unresolved Review Completed Manipulation of sales Manipulation of sales 368 GC-1601 US US Business Banking FIS FIS Complaint Priority Complaint Carmember Resolved-Completed 2/22/2016 3/22/2016 4/22/2016 March 2016 4/23/2016 Non Company Error Age Business Lending West 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Manipulation of sales Manipulation of sales 369 GC-1602 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry CFPB Open 5/30/2017 6/30/2017 7/31/2017 June 2017 8/1/2017 System Handicap Checking East 1.00E+14 G TRAVEL DISPUTE CLAIMS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 10+ days Follow Up Misleading information Misleading information 370 GC-1603 US US Consumer Banking TSC TSC Complaint Priority Complaint Facebook Pending 5/8/2016 6/8/2016 7/8/2016 June 2016 Procedures National Origin Credit Card East 1.00E+14 H ACCOUNT MAINTENANCE COST There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 Unresolved Likely SP Unauthorized Activity Unauthorized Activity 371 GC-1604 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Merchant Resolved-Completed 5/15/2017 6/15/2017 7/15/2017 June 2017 7/16/2017 Customer Service Other Business Lending East 1.00E+14 I CONFUSION CUSTOMER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Unauthorized Activity Unauthorized Activity 372 GC-1605 US US Business Banking CCS CCS Complaint Priority Complaint Additional Open 7/21/2017 8/21/2017 9/21/2017 August 2017 9/22/2017 Fulfillment Age Merchant Services East 1.00E+14 J DISSATISFACTION REBATE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Under 3 days Review Completed Misleading information Misleading information 373 GC-1606 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Applicant Pending 2/10/2016 3/10/2016 4/10/2016 March 2016 Non Company Error Handicap Business Lending Center 1.00E+14 A PRIVACY TERMS "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Inappropriate Sales Tactics Inappropriate Sales Tactics 374 GC-1607 US US Consumer Banking ENR ENR Complaint Priority Complaint Attorney Resolved-Completed 1/15/2016 2/15/2016 3/15/2016 February 2016 3/16/2016 System National Origin Credit Card Center 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 375 GC-1608 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Carmember Open 1/31/2017 2/28/2017 3/31/2017 February 2017 4/1/2017 Procedures Other Credit Card West 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 376 GC-1609 US US Business Banking AAC AAC Complaint Priority Complaint CFPB Pending 8/17/2016 9/17/2016 10/17/2016 September 2016 Customer Service Age Business Lending East 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 Unresolved Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 377 GC-1610 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Facebook Resolved-Completed 4/5/2017 5/5/2017 6/5/2017 May 2017 6/6/2017 Fulfillment Handicap Merchant Services East 1.00E+14 F CONFUSION ACCOUNT CANCELLED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Unauthorized Activity Unauthorized Activity 378 GC-1611 US US Business Banking DCM DCM Complaint Priority Complaint Merchant Resolved-Completed 3/11/2017 4/11/2017 5/11/2017 April 2017 5/12/2017 Non Company Error National Origin Business Lending East 1.00E+14 G DISSATISFACTION ATM RELATED "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Manipulation of sales Manipulation of sales 379 GC-1612 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Additional Open 5/29/2016 6/29/2016 7/29/2016 June 2016 7/30/2016 System Other Business Lending East 1.00E+14 H PRIVACY BILLING ODDER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 10+ days Review Completed Unauthorized Activity Unauthorized Activity 380 GC-1613 US US Consumer Banking FIS FIS Complaint Priority Complaint Applicant Pending 2/15/2016 3/15/2016 4/15/2016 March 2016 Procedures Age Checking West 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 Unresolved Review Needed Unauthorized Activity Unauthorized Activity 381 GC-1614 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Attorney Resolved-Completed 5/10/2017 6/10/2017 7/10/2017 June 2017 7/11/2017 Customer Service Handicap Business Lending East 1.00E+14 J TRAVEL DISPUTE CLAIMS "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Manipulation of sales Manipulation of sales 382 GC-1615 US US Consumer Banking CCS CCS Complaint Priority Complaint Carmember Resolved-Completed 8/9/2016 9/9/2016 10/9/2016 September 2016 10/10/2016 Fulfillment National Origin Checking West 1.00E+14 A ACCOUNT MAINTENANCE COST "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Manipulation of sales Manipulation of sales 383 GC-1616 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry CFPB Open 2/18/2016 3/18/2016 4/18/2016 March 2016 4/19/2016 Non Company Error Other Checking Center 1.00E+14 C CONFUSION CUSTOMER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 384 GC-1617 US US Consumer Banking ENR ENR Complaint Priority Complaint Facebook Pending 4/27/2017 5/27/2017 6/27/2017 May 2017 System Age Checking Center 1.00E+14 D DISSATISFACTION REBATE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 Unresolved Review Needed Unauthorized Activity Unauthorized Activity 385 GC-1618 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Merchant Resolved-Completed 3/21/2017 4/21/2017 5/21/2017 April 2017 5/22/2017 Procedures Handicap Credit Card West 1.00E+14 E PRIVACY TERMS "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 386 GC-1619 US US Consumer Banking AAC AAC Complaint Priority Complaint Additional Open 11/30/2016 12/31/2016 1/31/2017 December 2016 2/1/2017 Fulfillment National Origin Credit Card East 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Under 3 days Pass Manipulation of sales Manipulation of sales 387 GC-1620 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Applicant Pending 8/26/2017 9/26/2017 10/26/2017 September 2017 Non Company Error Other Credit Card Center 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 388 GC-1621 US US Consumer Banking DCM DCM Complaint Priority Complaint Attorney Resolved-Completed 12/22/2016 1/22/2017 2/22/2017 January 2017 2/23/2017 System Age Checking Center 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Misleading information Misleading information 389 GC-1622 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Carmember Open 3/20/2017 4/20/2017 5/20/2017 April 2017 5/21/2017 Fulfillment Handicap Merchant Services West 1.00E+14 I CONFUSION ACCOUNT CANCELLED "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 5-10 days Pass Manipulation of sales Manipulation of sales 390 GC-1623 US US Consumer Banking FIS FIS Complaint Priority Complaint CFPB Pending 7/16/2016 8/16/2016 9/16/2016 August 2016 Non Company Error National Origin Credit Card West 1.00E+14 J DISSATISFACTION ATM RELATED "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Unresolved Review Completed Manipulation of sales Manipulation of sales 391 GC-1624 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Facebook Resolved-Completed 1/21/2017 2/21/2017 3/21/2017 February 2017 3/22/2017 System Other Checking East 1.00E+14 A PRIVACY BILLING ODDER "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Manipulation of sales Manipulation of sales 392 GC-1625 US US Consumer Banking CCS CCS Complaint Priority Complaint Merchant Open 6/5/2016 7/5/2016 8/5/2016 July 2016 8/6/2016 Non Company Error Other Checking East 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Unauthorized Activity Unauthorized Activity 393 GC-1626 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Additional Pending 9/25/2016 10/25/2016 11/25/2016 October 2016 Customer Service Age Business Lending East 1.00E+14 D TRAVEL DISPUTE CLAIMS "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 Unresolved Review Completed Manipulation of sales Manipulation of sales 394 GC-1627 US US Consumer Banking ENR ENR Complaint Priority Complaint Applicant Resolved-Completed 6/25/2016 7/25/2016 8/25/2016 July 2016 8/26/2016 Fulfillment Handicap Checking East 1.00E+14 E ACCOUNT MAINTENANCE COST "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 5-10 days Pass Manipulation of sales Manipulation of sales 395 GC-1628 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Attorney Pending 8/29/2017 9/29/2017 10/29/2017 September 2017 Non Company Error National Origin Business Lending East 1.00E+14 F CONFUSION CUSTOMER "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 Unresolved Pass Manipulation of sales Manipulation of sales 396 GC-1629 US US Business Banking AAC AAC Complaint Priority Complaint Carmember Open 9/25/2017 10/25/2017 11/25/2017 October 2017 11/26/2017 System Other Merchant Services East 1.00E+14 G DISSATISFACTION REBATE "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 3-5 days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 397 GC-1630 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry CFPB Pending 8/7/2017 9/7/2017 10/7/2017 September 2017 Procedures Age Checking East 1.00E+14 H PRIVACY TERMS "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 Unresolved Review Completed Manipulation of sales Manipulation of sales 398 GC-1631 US US Consumer Banking DCM DCM Complaint Priority Complaint Facebook Resolved-Completed 9/6/2016 10/6/2016 11/6/2016 October 2016 11/7/2016 Customer Service Handicap Checking East 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Misleading information Misleading information 399 GC-1632 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Merchant Open 7/9/2016 8/9/2016 9/9/2016 August 2016 9/10/2016 Fulfillment National Origin Checking East 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 3-5 days Follow Up Misleading information Misleading information 400 GC-1633 US US Consumer Banking FIS FIS Complaint Priority Complaint Additional Pending 2/23/2016 3/23/2016 4/23/2016 March 2016 Non Company Error Other Credit Card Center 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 Unresolved Likely SP Misleading information Misleading information 401 GC-1634 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Resolved-Completed 8/3/2017 9/3/2017 10/3/2017 September 2017 10/4/2017 System Age Checking West 1.00E+14 A ACCOUNT MAINTENANCE ANONYMOUS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes Yes Yes Yes Yes Yes Branch No Negative 0.700570926 10+ days Follow Up Unauthorized Activity Unauthorized Activity 402 GC-1635 US US Business Banking CCS CCS Complaint Priority Complaint Applicant Open 4/28/2016 5/28/2016 6/28/2016 May 2016 6/29/2016 Procedures Handicap Business Lending West 1.00E+14 C CONFUSION ACCOUNT CANCELLED "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 3-5 days Likely SP Misleading information Misleading information 403 GC-1636 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Attorney Pending 10/6/2017 11/6/2017 12/6/2017 November 2017 Customer Service National Origin Business Lending Center 1.00E+14 D DISSATISFACTION ATM RELATED "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 Unresolved Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 404 GC-1637 US US Business Banking ENR ENR Complaint Priority Complaint Carmember Resolved-Completed 9/28/2016 10/28/2016 11/28/2016 October 2016 11/29/2016 Fulfillment Other Business Lending East 1.00E+14 E PRIVACY BILLING ODDER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Under 3 days Review Completed Unauthorized Activity Unauthorized Activity 405 GC-1638 US US Business Banking FIS FIS Complaint General Complaint & Inquiry CFPB Open 8/24/2016 9/24/2016 10/24/2016 September 2016 10/25/2016 Non Company Error Age Business Lending East 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Unauthorized Activity Unauthorized Activity 406 GC-1639 US US Consumer Banking AAC AAC Complaint Priority Complaint Facebook Pending 7/24/2016 8/24/2016 9/24/2016 August 2016 System Handicap Credit Card Center 1.00E+14 G TRAVEL DISPUTE CLAIMS "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 Unresolved Follow Up Inappropriate Sales Tactics Inappropriate Sales Tactics 407 GC-1640 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Merchant Resolved-Completed 10/3/2017 11/3/2017 12/3/2017 November 2017 12/4/2017 Procedures National Origin Business Lending East 1.00E+14 H ACCOUNT MAINTENANCE COST "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 3-5 days Likely SP Manipulation of sales Manipulation of sales 408 GC-1641 US US Consumer Banking CCS CCS Complaint Priority Complaint Additional Open 9/19/2016 10/19/2016 11/19/2016 October 2016 11/20/2016 Customer Service Other Credit Card East 1.00E+14 I CONFUSION CUSTOMER "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 409 GC-1642 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Applicant Pending 1/4/2017 2/4/2017 3/4/2017 February 2017 Fulfillment Age Credit Card Center 1.00E+14 J DISSATISFACTION REBATE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Unresolved Review Completed Misleading information Misleading information 410 GC-1643 US US Business Banking ENR ENR Complaint Priority Complaint Attorney Resolved-Completed 2/18/2016 3/18/2016 4/18/2016 March 2016 4/19/2016 Non Company Error Handicap Business Lending East 1.00E+14 A PRIVACY TERMS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Misleading information Misleading information 411 GC-1644 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Carmember Open 8/30/2016 9/30/2016 10/31/2016 September 2016 11/1/2016 System National Origin Credit Card East 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Manipulation of sales Manipulation of sales 412 GC-1645 US US Business Banking AAC AAC Complaint Priority Complaint CFPB Pending 8/4/2016 9/4/2016 10/4/2016 September 2016 Procedures Other Business Lending East 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 Unresolved Pass Misleading information Misleading information 413 GC-1646 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Facebook Resolved-Completed 9/20/2017 10/20/2017 11/20/2017 October 2017 11/21/2017 Customer Service Age Business Lending West 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 5-10 days Review Completed Unauthorized Activity Unauthorized Activity 414 GC-1647 US US Business Banking DCM DCM Complaint Priority Complaint Merchant Resolved-Completed 8/25/2017 9/25/2017 10/25/2017 September 2017 10/26/2017 Fulfillment Handicap Business Lending East 1.00E+14 F CONFUSION ACCOUNT CANCELLED "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 415 GC-1648 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Additional Open 3/21/2017 4/21/2017 5/21/2017 April 2017 5/22/2017 Non Company Error National Origin Credit Card West 1.00E+14 G DISSATISFACTION ATM RELATED "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Misleading information Misleading information 416 GC-1649 US US Business Banking FIS FIS Complaint Priority Complaint Applicant Pending 5/1/2016 6/1/2016 7/1/2016 June 2016 System Other Merchant Services West 1.00E+14 H PRIVACY BILLING ODDER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 417 GC-1650 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Attorney Resolved-Completed 1/5/2017 2/5/2017 3/5/2017 February 2017 3/6/2017 Procedures Age Business Lending East 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 3-5 days Review Needed Unauthorized Activity Unauthorized Activity 418 GC-1651 US US Consumer Banking CCS CCS Complaint Priority Complaint Carmember Resolved-Completed 1/6/2017 2/6/2017 3/6/2017 February 2017 3/7/2017 Customer Service Handicap Credit Card Center 1.00E+14 J TRAVEL DISPUTE CLAIMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Unauthorized Activity Unauthorized Activity 419 GC-1652 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry CFPB Open 10/4/2017 11/4/2017 12/4/2017 November 2017 12/5/2017 Fulfillment National Origin Credit Card Center 1.00E+14 A ACCOUNT MAINTENANCE COST "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Manipulation of sales Manipulation of sales 420 GC-1653 US US Consumer Banking ENR ENR Complaint Priority Complaint Facebook Pending 9/4/2017 10/4/2017 11/4/2017 October 2017 Non Company Error Other Checking Center 1.00E+14 C CONFUSION CUSTOMER "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Misleading information Misleading information 421 GC-1654 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Merchant Resolved-Completed 2/12/2017 3/12/2017 4/12/2017 March 2017 4/13/2017 System Age Checking Center 1.00E+14 D DISSATISFACTION REBATE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 3-5 days Review Needed Misleading information Misleading information 422 GC-1655 US US Business Banking AAC AAC Complaint Priority Complaint Additional Open 9/3/2017 10/3/2017 11/3/2017 October 2017 11/4/2017 Procedures Handicap Merchant Services West 1.00E+14 E PRIVACY TERMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Unauthorized Activity Unauthorized Activity 423 GC-1656 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Applicant Pending 12/30/2016 1/30/2017 2/28/2017 January 2017 Fulfillment National Origin Checking West 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Unresolved Pass Unauthorized Activity Unauthorized Activity 424 GC-1657 US US Business Banking DCM DCM Complaint Priority Complaint Attorney Resolved-Completed 3/3/2016 4/3/2016 5/3/2016 April 2016 5/4/2016 Non Company Error Other Merchant Services East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 425 GC-1658 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Carmember Open 3/6/2016 4/6/2016 5/6/2016 April 2016 5/7/2016 System Age Checking East 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Unauthorized Activity Unauthorized Activity 426 GC-1659 US US Business Banking FIS FIS Complaint Priority Complaint CFPB Pending 10/5/2016 11/5/2016 12/5/2016 November 2016 Fulfillment Handicap Business Lending East 1.00E+14 I CONFUSION ACCOUNT CANCELLED "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 Unresolved Pass Misleading information Misleading information 427 GC-1660 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Facebook Resolved-Completed 6/29/2017 7/29/2017 8/29/2017 July 2017 8/30/2017 Non Company Error National Origin Business Lending Center 1.00E+14 J DISSATISFACTION ATM RELATED "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Under 3 days Review Completed Manipulation of sales Manipulation of sales 428 GC-1661 US US Business Banking CCS CCS Complaint Priority Complaint Merchant Open 3/9/2016 4/9/2016 5/9/2016 April 2016 5/10/2016 System Other Merchant Services East 1.00E+14 A PRIVACY BILLING ODDER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Unauthorized Activity Unauthorized Activity 429 GC-1662 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Additional Pending 8/29/2017 9/29/2017 10/29/2017 September 2017 Customer Service Age Merchant Services East 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 Unresolved Pass Unauthorized Activity Unauthorized Activity 430 GC-1663 US US Consumer Banking ENR ENR Complaint Priority Complaint Applicant Open 4/22/2016 5/22/2016 6/22/2016 May 2016 6/23/2016 Fulfillment Handicap Checking East 1.00E+14 D TRAVEL DISPUTE CLAIMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 3-5 days Review Completed Unauthorized Activity Unauthorized Activity 431 GC-1664 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Attorney Pending 6/21/2017 7/21/2017 8/21/2017 July 2017 Non Company Error National Origin Credit Card East 1.00E+14 E ACCOUNT MAINTENANCE COST There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 Unresolved Pass Unauthorized Activity Unauthorized Activity 432 GC-1665 US US Consumer Banking AAC AAC Complaint Priority Complaint Carmember Resolved-Completed 9/19/2016 10/19/2016 11/19/2016 October 2016 11/20/2016 System Other Checking Center 1.00E+14 F CONFUSION CUSTOMER "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Manipulation of sales Manipulation of sales 433 GC-1666 US US Business Banking CCS CCS Complaint General Complaint & Inquiry CFPB Open 5/22/2016 6/22/2016 7/22/2016 June 2016 7/23/2016 Procedures Age Business Lending Center 1.00E+14 G DISSATISFACTION REBATE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 3-5 days Pass Unauthorized Activity Unauthorized Activity 434 GC-1667 US US Business Banking DCM DCM Complaint Priority Complaint Facebook Pending 1/3/2017 2/3/2017 3/3/2017 February 2017 Customer Service Handicap Business Lending West 1.00E+14 H PRIVACY TERMS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 Unresolved Review Completed Misleading information Misleading information 435 GC-1668 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Merchant Resolved-Completed 6/14/2016 7/14/2016 8/14/2016 July 2016 8/15/2016 Fulfillment National Origin Credit Card East 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Inappropriate Sales Tactics Inappropriate Sales Tactics 436 GC-1669 US US Consumer Banking FIS FIS Complaint Priority Complaint Additional Open 11/11/2016 12/11/2016 1/11/2017 December 2016 1/12/2017 Non Company Error Other Credit Card West 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 3-5 days Follow Up Inappropriate Sales Tactics Inappropriate Sales Tactics 437 GC-1670 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Pending 6/2/2016 7/2/2016 8/2/2016 July 2016 System Age Credit Card West 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 Unresolved Likely SP Unauthorized Activity Unauthorized Activity 438 GC-1671 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Resolved-Completed 7/23/2016 8/23/2016 9/23/2016 August 2016 9/24/2016 Procedures Handicap Checking Center 1.00E+14 A ACCOUNT MAINTENANCE ANONYMOUS "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Clarification was provided Yes Yes Yes Yes Yes Yes Branch No Negative 0.700570926 10+ days Follow Up Manipulation of sales Manipulation of sales 439 GC-1672 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Attorney Open 9/30/2017 10/31/2017 11/30/2017 October 2017 12/1/2017 Customer Service National Origin Business Lending West 1.00E+14 C CONFUSION ACCOUNT CANCELLED "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 3-5 days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 440 GC-1673 US US Business Banking ENR ENR Complaint Priority Complaint Carmember Pending 4/30/2017 5/31/2017 6/30/2017 May 2017 Fulfillment Other Business Lending East 1.00E+14 D DISSATISFACTION ATM RELATED "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 Unresolved Pass Misleading information Misleading information 441 GC-1674 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry CFPB Resolved-Completed 12/20/2016 1/20/2017 2/20/2017 January 2017 2/21/2017 Non Company Error Age Credit Card East 1.00E+14 E PRIVACY BILLING ODDER "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Under 3 days Review Completed Misleading information Misleading information 442 GC-1675 US US Consumer Banking AAC AAC Complaint Priority Complaint Facebook Open 2/20/2016 3/20/2016 4/20/2016 March 2016 4/21/2016 System Handicap Checking East 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Inappropriate Sales Tactics Inappropriate Sales Tactics 443 GC-1676 US US Consumer Banking TSC TSC Complaint General Complaint & Inquiry Merchant Pending 3/11/2016 4/11/2016 5/11/2016 April 2016 Procedures National Origin Checking East 1.00E+14 G TRAVEL DISPUTE CLAIMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 Unresolved Follow Up Unauthorized Activity Unauthorized Activity 444 GC-1677 US US Business Banking AAC AAC Complaint Priority Complaint Additional Resolved-Completed 9/26/2017 10/26/2017 11/26/2017 October 2017 11/27/2017 Customer Service Other Business Lending East 1.00E+14 H ACCOUNT MAINTENANCE COST There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 3-5 days Likely SP Unauthorized Activity Unauthorized Activity 445 GC-1678 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Applicant Open 8/8/2017 9/8/2017 10/8/2017 September 2017 10/9/2017 Fulfillment Age Business Lending West 1.00E+14 I CONFUSION CUSTOMER "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Manipulation of sales Manipulation of sales 446 GC-1679 US US Business Banking DCM DCM Complaint Priority Complaint Attorney Pending 5/18/2017 6/18/2017 7/18/2017 June 2017 Non Company Error Handicap Business Lending West 1.00E+14 J DISSATISFACTION REBATE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 447 GC-1680 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Carmember Resolved-Completed 4/17/2016 5/17/2016 6/17/2016 May 2016 6/18/2016 System National Origin Merchant Services Center 1.00E+14 A PRIVACY TERMS "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Inappropriate Sales Tactics Inappropriate Sales Tactics 448 GC-1681 US US Consumer Banking FIS FIS Complaint Priority Complaint CFPB Resolved-Completed 2/23/2017 3/23/2017 4/23/2017 March 2017 4/24/2017 Procedures Other Checking East 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Unauthorized Activity Unauthorized Activity 449 GC-1682 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Facebook Open 6/22/2016 7/22/2016 8/22/2016 July 2016 8/23/2016 Customer Service Age Business Lending East 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Unauthorized Activity Unauthorized Activity 450 GC-1683 US US Consumer Banking CCS CCS Complaint Priority Complaint Merchant Pending 1/23/2017 2/23/2017 3/23/2017 February 2017 Fulfillment Handicap Checking East 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 Unresolved Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 451 GC-1684 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Additional Resolved-Completed 9/8/2016 10/8/2016 11/8/2016 October 2016 11/9/2016 Non Company Error National Origin Checking East 1.00E+14 F CONFUSION ACCOUNT CANCELLED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Unauthorized Activity Unauthorized Activity 452 GC-1685 US US Business Banking ENR ENR Complaint Priority Complaint Applicant Resolved-Completed 7/10/2017 8/10/2017 9/10/2017 August 2017 9/11/2017 System Other Merchant Services East 1.00E+14 G DISSATISFACTION ATM RELATED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Unauthorized Activity Unauthorized Activity 453 GC-1686 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Attorney Open 8/22/2017 9/22/2017 10/22/2017 September 2017 10/23/2017 Procedures Age Checking West 1.00E+14 H PRIVACY BILLING ODDER "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 10+ days Review Completed Misleading information Misleading information 454 GC-1687 US US Business Banking AAC AAC Complaint Priority Complaint Carmember Pending 3/19/2016 4/19/2016 5/19/2016 April 2016 Customer Service Handicap Business Lending West 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 Unresolved Review Needed Unauthorized Activity Unauthorized Activity 455 GC-1688 US US Business Banking CCS CCS Complaint General Complaint & Inquiry CFPB Resolved-Completed 10/6/2017 11/6/2017 12/6/2017 November 2017 12/7/2017 Fulfillment National Origin Business Lending East 1.00E+14 J TRAVEL DISPUTE CLAIMS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Misleading information Misleading information 456 GC-1689 US US Business Banking DCM DCM Complaint Priority Complaint Facebook Open 2/2/2017 3/2/2017 4/2/2017 March 2017 4/3/2017 Non Company Error Other Business Lending East 1.00E+14 A ACCOUNT MAINTENANCE COST There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Unauthorized Activity Unauthorized Activity 457 GC-1690 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Merchant Pending 9/2/2017 10/2/2017 11/2/2017 October 2017 System Age Merchant Services West 1.00E+14 C CONFUSION CUSTOMER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 458 GC-1691 US US Consumer Banking FIS FIS Complaint Priority Complaint Additional Resolved-Completed 5/13/2017 6/13/2017 7/13/2017 June 2017 7/14/2017 Procedures Handicap Credit Card East 1.00E+14 D DISSATISFACTION REBATE "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 3-5 days Review Needed Inappropriate Sales Tactics Inappropriate Sales Tactics 459 GC-1692 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Applicant Open 10/10/2017 11/10/2017 12/10/2017 November 2017 12/11/2017 Fulfillment National Origin Merchant Services East 1.00E+14 E PRIVACY TERMS "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Manipulation of sales Manipulation of sales 460 GC-1693 US US Consumer Banking CCS CCS Complaint Priority Complaint Attorney Pending 1/6/2016 2/6/2016 3/6/2016 February 2016 Non Company Error Other Credit Card East 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Unresolved Pass Unauthorized Activity Unauthorized Activity 461 GC-1694 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Carmember Resolved-Completed 3/3/2017 4/3/2017 5/3/2017 April 2017 5/4/2017 System Age Checking West 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Misleading information Misleading information 462 GC-1695 US US Consumer Banking ENR ENR Complaint Priority Complaint CFPB Open 11/1/2016 12/1/2016 1/1/2017 December 2016 1/2/2017 Fulfillment Handicap Credit Card Center 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 463 GC-1696 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Facebook Pending 8/28/2016 9/28/2016 10/28/2016 September 2016 Non Company Error National Origin Merchant Services East 1.00E+14 I CONFUSION ACCOUNT CANCELLED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 Unresolved Pass Unauthorized Activity Unauthorized Activity 464 GC-1697 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Resolved-Completed 3/29/2016 4/29/2016 5/29/2016 April 2016 5/30/2016 System Other Credit Card Center 1.00E+14 J DISSATISFACTION ATM RELATED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Under 3 days Review Completed Unauthorized Activity Unauthorized Activity 465 GC-1698 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Additional Pending 9/14/2016 10/14/2016 11/14/2016 October 2016 Non Company Error Other Merchant Services East 1.00E+14 A PRIVACY BILLING ODDER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Unauthorized Activity Unauthorized Activity 466 GC-1699 US US Business Banking DCM DCM Complaint Priority Complaint Applicant Open 3/18/2017 4/18/2017 5/18/2017 April 2017 5/19/2017 Customer Service Age Merchant Services East 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Misleading information Misleading information 467 GC-1700 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Attorney Pending 8/16/2016 9/16/2016 10/16/2016 September 2016 Fulfillment Handicap Merchant Services East 1.00E+14 D TRAVEL DISPUTE CLAIMS "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 Unresolved Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 468 GC-1701 US US Consumer Banking FIS FIS Complaint Priority Complaint Carmember Resolved-Completed 4/17/2017 5/17/2017 6/17/2017 May 2017 6/18/2017 Non Company Error National Origin Credit Card Center 1.00E+14 E ACCOUNT MAINTENANCE COST "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 5-10 days Pass Manipulation of sales Manipulation of sales 469 GC-1702 US US Business Banking AAC AAC Complaint General Complaint & Inquiry CFPB Open 12/7/2016 1/7/2017 2/7/2017 January 2017 2/8/2017 System Other Business Lending Center 1.00E+14 F CONFUSION CUSTOMER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Unauthorized Activity Unauthorized Activity 470 GC-1703 US US Business Banking CCS CCS Complaint Priority Complaint Facebook Pending 10/1/2017 11/1/2017 12/1/2017 November 2017 Procedures Age Business Lending West 1.00E+14 G DISSATISFACTION REBATE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 Unresolved Pass Misleading information Misleading information 471 GC-1704 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Merchant Resolved-Completed 10/25/2016 11/25/2016 12/25/2016 November 2016 12/26/2016 Customer Service Handicap Checking East 1.00E+14 H PRIVACY TERMS "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 5-10 days Review Completed Manipulation of sales Manipulation of sales 472 GC-1705 US US Business Banking ENR ENR Complaint Priority Complaint Additional Open 8/9/2016 9/9/2016 10/9/2016 September 2016 10/10/2016 Fulfillment National Origin Business Lending West 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Misleading information Misleading information 473 GC-1706 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Additional Pending 10/11/2017 11/11/2017 12/11/2017 November 2017 Non Company Error Other Merchant Services East 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 Unresolved Follow Up Unauthorized Activity Unauthorized Activity 474 GC-1707 US US Business Banking AAC AAC Complaint Priority Complaint Applicant Resolved-Completed 1/11/2017 2/11/2017 3/11/2017 February 2017 3/12/2017 System Age Business Lending West 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 10+ days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 475 GC-1708 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Attorney Open 6/13/2016 7/13/2016 8/13/2016 July 2016 8/14/2016 Procedures Handicap Merchant Services East 1.00E+14 A ACCOUNT MAINTENANCE ANONYMOUS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes Yes Yes Yes Yes Yes Branch No Negative 0.700570926 10+ days Follow Up Unauthorized Activity Unauthorized Activity 476 GC-1709 US US Business Banking DCM DCM Complaint Priority Complaint Carmember Pending 4/30/2017 5/31/2017 6/30/2017 May 2017 Customer Service National Origin Merchant Services West 1.00E+14 C CONFUSION ACCOUNT CANCELLED "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 Unresolved Likely SP Misleading information Misleading information 477 GC-1710 US US Business Banking ENR ENR Complaint General Complaint & Inquiry CFPB Resolved-Completed 12/5/2016 1/5/2017 2/5/2017 January 2017 2/6/2017 Fulfillment Other Business Lending East 1.00E+14 D DISSATISFACTION ATM RELATED "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 5-10 days Pass Misleading information Misleading information 478 GC-1711 US US Business Banking FIS FIS Complaint Priority Complaint Facebook Open 1/6/2017 2/6/2017 3/6/2017 February 2017 3/7/2017 Non Company Error Age Merchant Services East 1.00E+14 E PRIVACY BILLING ODDER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Under 3 days Review Completed Unauthorized Activity Unauthorized Activity 479 GC-1712 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Merchant Pending 5/18/2017 6/18/2017 7/18/2017 June 2017 System Handicap Business Lending Center 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Unauthorized Activity Unauthorized Activity 480 GC-1713 US US Business Banking AAC AAC Complaint Priority Complaint Additional Resolved-Completed 3/26/2016 4/26/2016 5/26/2016 April 2016 5/27/2016 Procedures National Origin Business Lending West 1.00E+14 G TRAVEL DISPUTE CLAIMS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 10+ days Follow Up Misleading information Misleading information 481 GC-1714 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Applicant Open 11/20/2016 12/20/2016 1/20/2017 December 2016 1/21/2017 Customer Service Other Business Lending West 1.00E+14 H ACCOUNT MAINTENANCE COST "As per customer support, I was advised twice that I would receive promotional bonus on 3/7. But I never received it. I am very unhappy about the false statements." Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 3-5 days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 482 GC-1715 US US Consumer Banking DCM DCM Complaint Priority Complaint Attorney Pending 7/31/2017 8/31/2017 9/30/2017 August 2017 Fulfillment Age Credit Card East 1.00E+14 I CONFUSION CUSTOMER "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 Unresolved Pass Manipulation of sales Manipulation of sales 483 GC-1716 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Carmember Resolved-Completed 10/2/2017 11/2/2017 12/2/2017 November 2017 12/3/2017 Non Company Error Handicap Business Lending East 1.00E+14 J DISSATISFACTION REBATE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Under 3 days Review Completed Unauthorized Activity Unauthorized Activity 484 GC-1717 US US Consumer Banking FIS FIS Complaint Priority Complaint CFPB Resolved-Completed 7/3/2017 8/3/2017 9/3/2017 August 2017 9/4/2017 System National Origin Credit Card West 1.00E+14 A PRIVACY TERMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Unauthorized Activity Unauthorized Activity 485 GC-1718 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Facebook Open 1/23/2017 2/23/2017 3/23/2017 February 2017 3/24/2017 Procedures Other Checking East 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Misleading information Misleading information 486 GC-1719 US US Consumer Banking CCS CCS Complaint Priority Complaint Merchant Pending 4/18/2017 5/18/2017 6/18/2017 May 2017 Customer Service Age Checking East 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 Unresolved Pass Unauthorized Activity Unauthorized Activity 487 GC-1720 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Additional Resolved-Completed 10/10/2017 11/10/2017 12/10/2017 November 2017 12/11/2017 Fulfillment Handicap Business Lending East 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 5-10 days Review Completed Misleading information Misleading information 488 GC-1721 US US Consumer Banking ENR ENR Complaint Priority Complaint Applicant Resolved-Completed 5/3/2017 6/3/2017 7/3/2017 June 2017 7/4/2017 Non Company Error National Origin Credit Card West 1.00E+14 F CONFUSION ACCOUNT CANCELLED "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 489 GC-1722 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Attorney Open 5/23/2016 6/23/2016 7/23/2016 June 2016 7/24/2016 System Other Credit Card East 1.00E+14 G DISSATISFACTION ATM RELATED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Unauthorized Activity Unauthorized Activity 490 GC-1723 US US Consumer Banking AAC AAC Complaint Priority Complaint Carmember Pending 5/11/2016 6/11/2016 7/11/2016 June 2016 Procedures Age Credit Card West 1.00E+14 H PRIVACY BILLING ODDER "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 Unresolved Review Completed Misleading information Misleading information 491 GC-1724 US US Business Banking CCS CCS Complaint General Complaint & Inquiry CFPB Resolved-Completed 3/13/2016 4/13/2016 5/13/2016 April 2016 5/14/2016 Customer Service Handicap Business Lending West 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 3-5 days Review Needed Misleading information Misleading information 492 GC-1725 US US Consumer Banking DCM DCM Complaint Priority Complaint Facebook Open 9/20/2016 10/20/2016 11/20/2016 October 2016 11/21/2016 Fulfillment National Origin Credit Card East 1.00E+14 J TRAVEL DISPUTE CLAIMS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Misleading information Misleading information 493 GC-1726 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Merchant Pending 5/11/2016 6/11/2016 7/11/2016 June 2016 Non Company Error Other Checking Center 1.00E+14 A ACCOUNT MAINTENANCE COST "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Unresolved Pass Misleading information Misleading information 494 GC-1727 US US Consumer Banking FIS FIS Complaint Priority Complaint Additional Resolved-Completed 8/17/2017 9/17/2017 10/17/2017 September 2017 10/18/2017 System Age Credit Card East 1.00E+14 C CONFUSION CUSTOMER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 495 GC-1728 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Applicant Open 9/30/2017 10/31/2017 11/30/2017 October 2017 12/1/2017 Procedures Handicap Credit Card Center 1.00E+14 D DISSATISFACTION REBATE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 3-5 days Review Needed Misleading information Misleading information 496 GC-1729 US US Consumer Banking CCS CCS Complaint Priority Complaint Attorney Pending 2/28/2016 3/28/2016 4/28/2016 March 2016 Fulfillment National Origin Checking West 1.00E+14 E PRIVACY TERMS "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 Unresolved Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 497 GC-1730 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Carmember Resolved-Completed 12/4/2016 1/4/2017 2/4/2017 January 2017 2/5/2017 Non Company Error Other Business Lending East 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Under 3 days Pass Unauthorized Activity Unauthorized Activity 498 GC-1731 US US Business Banking ENR ENR Complaint Priority Complaint CFPB Open 6/23/2016 7/23/2016 8/23/2016 July 2016 8/24/2016 System Age Business Lending East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 499 GC-1732 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Facebook Pending 8/19/2016 9/19/2016 10/19/2016 September 2016 Fulfillment Handicap Credit Card West 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 Unresolved Likely SP Misleading information Misleading information 500 GC-1733 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Resolved-Completed 3/4/2017 4/4/2017 5/4/2017 April 2017 5/5/2017 Non Company Error National Origin Credit Card Center 1.00E+14 I CONFUSION ACCOUNT CANCELLED "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 5-10 days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 501 GC-1734 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Additional Pending 7/6/2017 8/6/2017 9/6/2017 August 2017 System Other Merchant Services East 1.00E+14 J DISSATISFACTION ATM RELATED "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Unresolved Review Completed Misleading information Misleading information 502 GC-1735 US US Consumer Banking DCM DCM Complaint Priority Complaint Applicant Resolved-Completed 5/22/2017 6/22/2017 7/22/2017 June 2017 7/23/2017 Non Company Error National Origin Checking East 1.00E+14 A PRIVACY BILLING ODDER "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Manipulation of sales Manipulation of sales 503 GC-1736 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Attorney Open 5/6/2017 6/6/2017 7/6/2017 June 2017 7/7/2017 System Other Credit Card West 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Manipulation of sales Manipulation of sales 504 GC-1737 US US Consumer Banking FIS FIS Complaint Priority Complaint Carmember Pending 10/13/2016 11/13/2016 12/13/2016 November 2016 Procedures Age Checking East 1.00E+14 D TRAVEL DISPUTE CLAIMS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 Unresolved Review Completed Misleading information Misleading information 505 GC-1738 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry CFPB Resolved-Completed 6/9/2017 7/9/2017 8/9/2017 July 2017 8/10/2017 Customer Service Handicap Credit Card East 1.00E+14 E ACCOUNT MAINTENANCE COST "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 5-10 days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 506 GC-1739 US US Business Banking CCS CCS Complaint Priority Complaint Facebook Open 10/7/2016 11/7/2016 12/7/2016 November 2016 12/8/2016 Fulfillment National Origin Merchant Services West 1.00E+14 F CONFUSION CUSTOMER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Unauthorized Activity Unauthorized Activity 507 GC-1740 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Merchant Pending 8/30/2016 9/30/2016 10/31/2016 September 2016 Non Company Error Other Checking Center 1.00E+14 G DISSATISFACTION REBATE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 Unresolved Pass Unauthorized Activity Unauthorized Activity 508 GC-1741 US US Consumer Banking ENR ENR Complaint Priority Complaint Additional Resolved-Completed 2/18/2017 3/18/2017 4/18/2017 March 2017 4/19/2017 System Age Credit Card East 1.00E+14 H PRIVACY TERMS "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 5-10 days Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 509 GC-1742 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Cardmember Basic Open 5/31/2016 6/30/2016 7/31/2016 June 2016 8/1/2016 Procedures Handicap Checking West 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Unauthorized Activity Unauthorized Activity 510 GC-1743 US US Consumer Banking AAC AAC Complaint Priority Complaint Additional Pending 3/19/2016 4/19/2016 5/19/2016 April 2016 Customer Service National Origin Credit Card West 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 Unresolved Follow Up Inappropriate Sales Tactics Inappropriate Sales Tactics 511 GC-1744 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Applicant Resolved-Completed 11/3/2016 12/3/2016 1/3/2017 December 2016 1/4/2017 Fulfillment Other Credit Card East 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 10+ days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 512 GC-1745 US US Consumer Banking DCM DCM Complaint Priority Complaint Attorney Open 6/5/2016 7/5/2016 8/5/2016 July 2016 8/6/2016 Non Company Error Age Checking East 1.00E+14 C CONFUSION ACCOUNT CANCELLED "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 3-5 days Likely SP Manipulation of sales Manipulation of sales 513 GC-1746 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Carmember Pending 6/2/2016 7/2/2016 8/2/2016 July 2016 System Handicap Credit Card West 1.00E+14 D DISSATISFACTION ATM RELATED "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 Unresolved Pass Misleading information Misleading information 514 GC-1747 US US Consumer Banking FIS FIS Complaint Priority Complaint CFPB Resolved-Completed 4/10/2016 4/11/2016 5/11/2016 April 2016 5/12/2016 Procedures National Origin Checking East 1.00E+14 E PRIVACY BILLING ODDER "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Under 3 days Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 515 GC-1748 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Facebook Open 8/10/2017 8/11/2017 9/11/2017 August 2017 9/12/2017 Customer Service Other Credit Card West 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Inappropriate Sales Tactics Inappropriate Sales Tactics 516 GC-1749 US US Consumer Banking TSC TSC Complaint Priority Complaint Merchant Pending 10/27/2017 10/28/2017 11/28/2017 October 2017 Fulfillment Age Checking East 1.00E+14 G TRAVEL DISPUTE CLAIMS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 Unresolved Follow Up Misleading information Misleading information 517 GC-1750 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Resolved-Completed 8/21/2016 8/22/2016 9/22/2016 August 2016 9/23/2016 Non Company Error Handicap Credit Card East 1.00E+14 H ACCOUNT MAINTENANCE COST "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 3-5 days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 518 GC-1751 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Open 5/14/2016 5/15/2016 6/15/2016 May 2016 6/16/2016 System National Origin Credit Card Center 1.00E+14 I CONFUSION CUSTOMER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Unauthorized Activity Unauthorized Activity 519 GC-1752 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Attorney Pending 12/15/2016 12/16/2016 1/16/2017 December 2016 Procedures Other Checking East 1.00E+14 J DISSATISFACTION REBATE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 520 GC-1753 US US Consumer Banking ENR ENR Complaint Priority Complaint Carmember Resolved-Completed 9/28/2017 9/29/2017 10/29/2017 September 2017 10/30/2017 Customer Service Age Checking East 1.00E+14 A PRIVACY TERMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Unauthorized Activity Unauthorized Activity 521 GC-1754 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry CFPB Resolved-Completed 1/13/2017 1/14/2017 2/14/2017 January 2017 2/15/2017 Fulfillment Handicap Credit Card East 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Unauthorized Activity Unauthorized Activity 522 GC-1755 US US Consumer Banking AAC AAC Complaint Priority Complaint Facebook Open 4/1/2016 4/2/2016 5/2/2016 April 2016 5/3/2016 Non Company Error National Origin Credit Card East 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 523 GC-1756 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Merchant Pending 6/2/2016 6/3/2016 7/3/2016 June 2016 System Other Business Lending East 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 Unresolved Review Completed Misleading information Misleading information 524 GC-1757 US US Business Banking DCM DCM Complaint Priority Complaint Additional Resolved-Completed 2/27/2017 2/28/2017 3/31/2017 February 2017 4/1/2017 Procedures Age Business Lending East 1.00E+14 F CONFUSION ACCOUNT CANCELLED "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Misleading information Misleading information 525 GC-1758 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Applicant Resolved-Completed 10/3/2016 10/4/2016 11/4/2016 October 2016 11/5/2016 Customer Service Handicap Checking East 1.00E+14 G DISSATISFACTION ATM RELATED "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Misleading information Misleading information 526 GC-1759 US US Consumer Banking FIS FIS Complaint Priority Complaint Attorney Open 5/26/2017 5/27/2017 6/27/2017 May 2017 6/28/2017 Fulfillment National Origin Checking East 1.00E+14 H PRIVACY BILLING ODDER "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 10+ days Review Completed Misleading information Misleading information 527 GC-1760 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Carmember Pending 10/4/2016 10/5/2016 11/5/2016 October 2016 Non Company Error Other Checking East 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 Unresolved Review Needed Inappropriate Sales Tactics Inappropriate Sales Tactics 528 GC-1761 US US Business Banking CCS CCS Complaint Priority Complaint CFPB Resolved-Completed 1/18/2016 1/19/2016 2/19/2016 January 2016 2/20/2016 System Age Merchant Services West 1.00E+14 J TRAVEL DISPUTE CLAIMS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Misleading information Misleading information 529 GC-1762 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Facebook Open 5/22/2017 5/23/2017 6/23/2017 May 2017 6/24/2017 Procedures Handicap Credit Card East 1.00E+14 A ACCOUNT MAINTENANCE COST There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Unauthorized Activity Unauthorized Activity 530 GC-1763 US US Consumer Banking ENR ENR Complaint Priority Complaint Merchant Pending 7/9/2017 7/10/2017 8/10/2017 July 2017 Fulfillment National Origin Checking East 1.00E+14 C CONFUSION CUSTOMER "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Misleading information Misleading information 531 GC-1764 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Additional Resolved-Completed 9/8/2016 9/9/2016 10/9/2016 September 2016 10/10/2016 Non Company Error Other Credit Card West 1.00E+14 D DISSATISFACTION REBATE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 3-5 days Review Needed Misleading information Misleading information 532 GC-1765 US US Consumer Banking AAC AAC Complaint Priority Complaint Applicant Open 6/19/2017 6/20/2017 7/20/2017 June 2017 7/21/2017 System Age Credit Card Center 1.00E+14 E PRIVACY TERMS "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 533 GC-1766 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Attorney Pending 4/23/2017 4/24/2017 5/24/2017 April 2017 Fulfillment Handicap Merchant Services West 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Unresolved Pass Unauthorized Activity Unauthorized Activity 534 GC-1767 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Resolved-Completed 2/13/2016 2/14/2016 3/14/2016 February 2016 3/15/2016 Non Company Error National Origin Checking East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Manipulation of sales Manipulation of sales 535 GC-1768 US US Business Banking ENR ENR Complaint General Complaint & Inquiry CFPB Open 7/26/2016 7/27/2016 8/27/2016 July 2016 8/28/2016 System Other Merchant Services Center 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Manipulation of sales Manipulation of sales 536 GC-1769 US US Consumer Banking FIS FIS Complaint Priority Complaint Facebook Pending 3/11/2017 3/12/2017 4/12/2017 March 2017 Non Company Error Other Checking East 1.00E+14 I CONFUSION ACCOUNT CANCELLED "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 Unresolved Pass Misleading information Misleading information 537 GC-1770 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Merchant Resolved-Completed 10/2/2016 10/3/2016 11/3/2016 October 2016 11/4/2016 Customer Service Age Credit Card West 1.00E+14 J DISSATISFACTION ATM RELATED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Under 3 days Review Completed Unauthorized Activity Unauthorized Activity 538 GC-1771 US US Consumer Banking CCS CCS Complaint Priority Complaint Additional Pending 4/29/2017 4/30/2017 5/31/2017 April 2017 Fulfillment Handicap Credit Card Center 1.00E+14 A PRIVACY BILLING ODDER "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Inappropriate Sales Tactics Inappropriate Sales Tactics 539 GC-1772 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Applicant Open 10/22/2017 10/23/2017 11/23/2017 October 2017 11/24/2017 Non Company Error National Origin Checking West 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Unauthorized Activity Unauthorized Activity 540 GC-1773 US US Business Banking ENR ENR Complaint Priority Complaint Attorney Pending 5/16/2017 5/17/2017 6/17/2017 May 2017 System Other Business Lending West 1.00E+14 D TRAVEL DISPUTE CLAIMS "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 Unresolved Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 541 GC-1774 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Carmember Resolved-Completed 10/1/2017 10/2/2017 11/2/2017 October 2017 11/3/2017 Procedures Age Business Lending West 1.00E+14 E ACCOUNT MAINTENANCE COST There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 5-10 days Pass Unauthorized Activity Unauthorized Activity 542 GC-1775 US US Consumer Banking AAC AAC Complaint Priority Complaint CFPB Open 10/19/2017 10/20/2017 11/20/2017 October 2017 11/21/2017 Customer Service Handicap Credit Card East 1.00E+14 F CONFUSION CUSTOMER "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 543 GC-1776 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Facebook Pending 9/5/2016 9/6/2016 10/6/2016 September 2016 Fulfillment National Origin Merchant Services East 1.00E+14 G DISSATISFACTION REBATE "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 Unresolved Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 544 GC-1777 US US Business Banking DCM DCM Complaint Priority Complaint Merchant Resolved-Completed 3/28/2017 3/29/2017 4/29/2017 March 2017 4/30/2017 Non Company Error Other Business Lending East 1.00E+14 H PRIVACY TERMS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 5-10 days Review Completed Misleading information Misleading information 545 GC-1778 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Additional Open 5/13/2016 5/14/2016 6/14/2016 May 2016 6/15/2016 System Age Checking East 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Manipulation of sales Manipulation of sales 546 GC-1779 US US Consumer Banking FIS FIS Complaint Priority Complaint Additional Pending 11/15/2016 11/16/2016 12/16/2016 November 2016 Procedures Handicap Credit Card West 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 Unresolved Follow Up Unauthorized Activity Unauthorized Activity 547 GC-1780 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Applicant Resolved-Completed 7/2/2017 7/3/2017 8/3/2017 July 2017 8/4/2017 Customer Service National Origin Credit Card West 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 10+ days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 548 GC-1781 US US Consumer Banking CCS CCS Complaint Priority Complaint Attorney Open 8/3/2016 8/4/2016 9/4/2016 August 2016 9/5/2016 Fulfillment Other Credit Card West 1.00E+14 A ACCOUNT MAINTENANCE ANONYMOUS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes Yes Yes Yes Yes Yes Branch No Negative 0.700570926 10+ days Follow Up Unauthorized Activity Unauthorized Activity 549 GC-1782 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Carmember Pending 8/11/2016 8/12/2016 9/12/2016 August 2016 Non Company Error Age Business Lending West 1.00E+14 C CONFUSION ACCOUNT CANCELLED "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 Unresolved Likely SP Misleading information Misleading information 550 GC-1783 US US Business Banking ENR ENR Complaint Priority Complaint CFPB Resolved-Completed 7/8/2017 7/9/2017 8/9/2017 July 2017 8/10/2017 System Handicap Business Lending East 1.00E+14 D DISSATISFACTION ATM RELATED "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 5-10 days Pass Misleading information Misleading information 551 GC-1784 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Facebook Open 7/13/2017 7/14/2017 8/14/2017 July 2017 8/15/2017 Procedures National Origin Checking West 1.00E+14 E PRIVACY BILLING ODDER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Under 3 days Review Completed Unauthorized Activity Unauthorized Activity 552 GC-1785 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Pending 5/21/2016 5/22/2016 6/22/2016 May 2016 Customer Service Other Checking Center 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Inappropriate Sales Tactics Inappropriate Sales Tactics 553 GC-1786 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Resolved-Completed 6/26/2017 6/27/2017 6/28/2017 June 2017 6/29/2017 Fulfillment Age Credit Card East 1.00E+14 G TRAVEL DISPUTE CLAIMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 10+ days Follow Up Unauthorized Activity Unauthorized Activity 554 GC-1787 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Open 8/27/2017 8/28/2017 8/29/2017 August 2017 8/30/2017 Non Company Error Handicap Credit Card West 1.00E+14 H ACCOUNT MAINTENANCE COST "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 3-5 days Likely SP Misleading information Misleading information 555 GC-1788 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Attorney Pending 8/20/2017 8/21/2017 8/22/2017 August 2017 System National Origin Checking East 1.00E+14 I CONFUSION CUSTOMER "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 Unresolved Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 556 GC-1789 US US Consumer Banking ENR ENR Complaint Priority Complaint Carmember Resolved-Completed 2/25/2017 2/26/2017 2/27/2017 February 2017 2/28/2017 Procedures Other Credit Card East 1.00E+14 J DISSATISFACTION REBATE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Under 3 days Review Completed Unauthorized Activity Unauthorized Activity 557 GC-1790 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry CFPB Resolved-Completed 6/30/2017 7/1/2017 7/3/2017 July 2017 7/4/2017 Customer Service Age Credit Card East 1.00E+14 A PRIVACY TERMS "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Manipulation of sales Manipulation of sales 558 GC-1791 US US Consumer Banking AAC AAC Complaint Priority Complaint Facebook Open 12/10/2016 12/11/2016 12/12/2016 December 2016 12/13/2016 Fulfillment Handicap Checking West 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Unauthorized Activity Unauthorized Activity 559 GC-1792 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Merchant Pending 7/1/2017 7/2/2017 7/3/2017 July 2017 Non Company Error National Origin Credit Card West 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 Unresolved Pass Unauthorized Activity Unauthorized Activity 560 GC-1793 US US Business Banking DCM DCM Complaint Priority Complaint Additional Resolved-Completed 5/24/2016 5/25/2016 5/26/2016 May 2016 5/27/2016 System Other Merchant Services Center 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 5-10 days Review Completed Misleading information Misleading information 561 GC-1794 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Applicant Resolved-Completed 10/4/2016 10/5/2016 10/6/2016 October 2016 10/7/2016 Procedures Age Credit Card Center 1.00E+14 F CONFUSION ACCOUNT CANCELLED "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 562 GC-1795 US US Consumer Banking FIS FIS Complaint Priority Complaint Attorney Open 8/3/2017 8/4/2017 8/7/2017 August 2017 8/8/2017 Customer Service Handicap Checking East 1.00E+14 G DISSATISFACTION ATM RELATED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Unauthorized Activity Unauthorized Activity 563 GC-1796 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Carmember Pending 9/29/2017 9/30/2017 10/2/2017 September 2017 Fulfillment National Origin Checking East 1.00E+14 H PRIVACY BILLING ODDER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 564 GC-1797 US US Consumer Banking CCS CCS Complaint Priority Complaint CFPB Resolved-Completed 3/5/2017 3/6/2017 3/7/2017 March 2017 3/8/2017 Non Company Error Other Credit Card Center 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 3-5 days Review Needed Inappropriate Sales Tactics Inappropriate Sales Tactics 565 GC-1798 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Facebook Open 5/21/2017 5/22/2017 5/23/2017 May 2017 5/24/2017 System Age Checking East 1.00E+14 J TRAVEL DISPUTE CLAIMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Unauthorized Activity Unauthorized Activity 566 GC-1799 US US Business Banking ENR ENR Complaint Priority Complaint Merchant Pending 3/13/2017 3/14/2017 3/15/2017 March 2017 Procedures Handicap Business Lending East 1.00E+14 A ACCOUNT MAINTENANCE COST "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Unresolved Pass Manipulation of sales Manipulation of sales 567 GC-1800 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Additional Resolved-Completed 10/9/2017 10/10/2017 10/11/2017 October 2017 10/12/2017 Fulfillment National Origin Checking East 1.00E+14 C CONFUSION CUSTOMER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 568 GC-1801 US US Consumer Banking AAC AAC Complaint Priority Complaint Applicant Open 3/26/2016 3/27/2016 3/28/2016 March 2016 3/29/2016 Non Company Error Other Credit Card East 1.00E+14 D DISSATISFACTION REBATE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 3-5 days Review Needed Unauthorized Activity Unauthorized Activity 569 GC-1802 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Attorney Pending 6/23/2016 6/24/2016 6/27/2016 June 2016 System Age Merchant Services Center 1.00E+14 E PRIVACY TERMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 Unresolved Likely SP Unauthorized Activity Unauthorized Activity 570 GC-1803 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Resolved-Completed 8/3/2016 8/4/2016 8/5/2016 August 2016 8/6/2016 Customer Service Handicap Checking East 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Under 3 days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 571 GC-1804 US US Business Banking ENR ENR Complaint General Complaint & Inquiry CFPB Open 4/14/2017 4/15/2017 4/17/2017 April 2017 4/18/2017 Fulfillment National Origin Merchant Services East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 572 GC-1805 US US Consumer Banking FIS FIS Complaint Priority Complaint Facebook Pending 6/12/2017 6/13/2017 6/14/2017 June 2017 Non Company Error Other Credit Card East 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 Unresolved Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 573 GC-1806 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Merchant Open 2/11/2017 2/12/2017 2/13/2017 February 2017 2/14/2017 System Age Credit Card West 1.00E+14 I CONFUSION ACCOUNT CANCELLED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 5-10 days Pass Unauthorized Activity Unauthorized Activity 574 GC-1807 US US Consumer Banking CCS CCS Complaint Priority Complaint Additional Pending 7/30/2017 7/31/2017 8/1/2017 July 2017 Procedures Handicap Credit Card West 1.00E+14 J DISSATISFACTION ATM RELATED "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Unresolved Review Completed Misleading information Misleading information 575 GC-1808 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Applicant Resolved-Completed 5/15/2016 5/16/2016 5/17/2016 May 2016 5/18/2016 Customer Service National Origin Credit Card West 1.00E+14 A PRIVACY BILLING ODDER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Unauthorized Activity Unauthorized Activity 576 GC-1809 US US Business Banking ENR ENR Complaint Priority Complaint Attorney Open 10/20/2016 10/21/2016 10/24/2016 October 2016 10/25/2016 Fulfillment Other Merchant Services East 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Manipulation of sales Manipulation of sales 577 GC-1810 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Carmember Pending 5/5/2017 5/6/2017 5/8/2017 May 2017 Non Company Error Age Credit Card East 1.00E+14 D TRAVEL DISPUTE CLAIMS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 Unresolved Review Completed Misleading information Misleading information 578 GC-1811 US US Business Banking AAC AAC Complaint Priority Complaint CFPB Resolved-Completed 4/10/2017 4/11/2017 4/12/2017 April 2017 4/13/2017 System Handicap Merchant Services East 1.00E+14 E ACCOUNT MAINTENANCE COST "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 5-10 days Pass Manipulation of sales Manipulation of sales 579 GC-1812 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Facebook Open 8/31/2017 9/1/2017 9/4/2017 September 2017 9/5/2017 Procedures National Origin Checking East 1.00E+14 F CONFUSION CUSTOMER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Unauthorized Activity Unauthorized Activity 580 GC-1813 US US Business Banking DCM DCM Complaint Priority Complaint Merchant Pending 4/6/2016 4/7/2016 4/8/2016 April 2016 Customer Service Other Merchant Services East 1.00E+14 G DISSATISFACTION REBATE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 Unresolved Pass Unauthorized Activity Unauthorized Activity 581 GC-1814 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Additional Resolved-Completed 1/2/2016 1/3/2016 1/4/2016 January 2016 1/5/2016 Fulfillment Age Credit Card East 1.00E+14 H PRIVACY TERMS "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 5-10 days Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 582 GC-1815 US US Business Banking FIS FIS Complaint Priority Complaint Additional Open 6/17/2016 6/18/2016 6/20/2016 June 2016 6/21/2016 Non Company Error Handicap Business Lending East 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT "I was never told about forign transaction fee when I applied for card with an agent. Now, I have received $35.67 debit on my account and it says ""Foreign Transaction Fee"". I was manipulated into believing that foreign transactions are free by sales rep." Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Manipulation of sales Manipulation of sales 583 GC-1816 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Applicant Pending 4/28/2016 4/29/2016 5/2/2016 April 2016 System National Origin Merchant Services East 1.00E+14 E PRIVACY BILLING ODDER "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Unresolved Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 584 GC-1817 US US Business Banking CCS CCS Complaint Priority Complaint Attorney Resolved-Completed 1/25/2017 1/26/2017 1/27/2017 January 2017 1/28/2017 Procedures Other Business Lending East 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Unauthorized Activity Unauthorized Activity 585 GC-1818 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Carmember Open 9/18/2017 9/19/2017 9/20/2017 September 2017 9/21/2017 Customer Service Age Business Lending East 1.00E+14 G TRAVEL DISPUTE CLAIMS "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 10+ days Follow Up Inappropriate Sales Tactics Inappropriate Sales Tactics 586 GC-1819 US US Consumer Banking ENR ENR Complaint Priority Complaint CFPB Pending 7/2/2016 7/3/2016 7/4/2016 July 2016 Fulfillment Handicap Credit Card West 1.00E+14 H ACCOUNT MAINTENANCE COST I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 Unresolved Likely SP Manipulation of sales Manipulation of sales 587 GC-1820 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Facebook Resolved-Completed 6/4/2016 6/5/2016 6/6/2016 June 2016 6/7/2016 Non Company Error National Origin Merchant Services East 1.00E+14 I CONFUSION CUSTOMER "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Misleading information Misleading information 588 GC-1821 US US Business Banking AAC AAC Complaint Priority Complaint Merchant Open 12/31/2016 1/1/2017 1/2/2017 January 2017 1/3/2017 System Other Business Lending East 1.00E+14 J DISSATISFACTION REBATE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Under 3 days Review Completed Unauthorized Activity Unauthorized Activity 589 GC-1822 US US Business Banking TSC TSC Complaint General Complaint & Inquiry Additional Pending 6/30/2017 7/1/2017 7/3/2017 July 2017 Procedures Age Business Lending East 1.00E+14 A PRIVACY TERMS I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Manipulation of sales Manipulation of sales 590 GC-1823 US US Consumer Banking AAC AAC Complaint Priority Complaint Applicant Resolved-Completed 10/9/2017 10/10/2017 10/11/2017 October 2017 10/12/2017 Customer Service Handicap Credit Card Center 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Unauthorized Activity Unauthorized Activity 591 GC-1824 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Attorney Resolved-Completed 4/28/2017 4/29/2017 5/1/2017 April 2017 5/2/2017 Fulfillment National Origin Credit Card Center 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Unauthorized Activity Unauthorized Activity 592 GC-1825 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Open 9/7/2016 9/8/2016 9/9/2016 September 2016 9/10/2016 Non Company Error Other Checking East 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 5-10 days Review Completed Misleading information Misleading information 593 GC-1826 US US Business Banking ENR ENR Complaint General Complaint & Inquiry CFPB Pending 6/18/2016 6/19/2016 6/20/2016 June 2016 System Age Business Lending Center 1.00E+14 F CONFUSION ACCOUNT CANCELLED "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Unresolved Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 594 GC-1827 US US Consumer Banking FIS FIS Complaint Priority Complaint Facebook Resolved-Completed 5/2/2016 5/3/2016 5/4/2016 May 2016 5/5/2016 Procedures Handicap Checking East 1.00E+14 G DISSATISFACTION ATM RELATED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Unauthorized Activity Unauthorized Activity 595 GC-1828 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Merchant Resolved-Completed 6/19/2017 6/20/2017 6/21/2017 June 2017 6/22/2017 Fulfillment National Origin Checking West 1.00E+14 H PRIVACY BILLING ODDER "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 10+ days Review Completed Misleading information Misleading information 596 GC-1829 US US Business Banking CCS CCS Complaint Priority Complaint Additional Open 2/23/2017 2/24/2017 2/27/2017 February 2017 2/28/2017 Non Company Error Other Merchant Services East 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 3-5 days Review Needed Misleading information Misleading information 597 GC-1830 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Applicant Pending 6/12/2017 6/13/2017 6/14/2017 June 2017 System Age Credit Card West 1.00E+14 J TRAVEL DISPUTE CLAIMS "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 Unresolved Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 598 GC-1831 US US Business Banking ENR ENR Complaint Priority Complaint Attorney Resolved-Completed 1/29/2017 1/30/2017 1/31/2017 January 2017 2/1/2017 Fulfillment Handicap Business Lending East 1.00E+14 A ACCOUNT MAINTENANCE COST There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Unauthorized Activity Unauthorized Activity 599 GC-1832 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Carmember Open 7/14/2017 7/15/2017 7/17/2017 July 2017 7/18/2017 Non Company Error National Origin Checking Center 1.00E+14 C CONFUSION CUSTOMER "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 600 GC-1833 US US Consumer Banking AAC AAC Complaint Priority Complaint CFPB Pending 5/28/2017 5/29/2017 5/30/2017 May 2017 System Other Checking East 1.00E+14 D DISSATISFACTION REBATE "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 Unresolved Review Needed Inappropriate Sales Tactics Inappropriate Sales Tactics 601 GC-1834 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Facebook Resolved-Completed 8/21/2017 8/22/2017 8/23/2017 August 2017 8/24/2017 Non Company Error Other Credit Card East 1.00E+14 E PRIVACY TERMS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Misleading information Misleading information 602 GC-1835 US US Consumer Banking DCM DCM Complaint Priority Complaint Merchant Open 9/22/2017 9/23/2017 9/25/2017 September 2017 9/26/2017 Customer Service Age Checking East 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Under 3 days Pass Unauthorized Activity Unauthorized Activity 603 GC-1836 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Additional Pending 3/8/2016 3/9/2016 3/10/2016 March 2016 Fulfillment Handicap Credit Card East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Manipulation of sales Manipulation of sales 604 GC-1837 US US Business Banking FIS FIS Complaint Priority Complaint Applicant Resolved-Completed 7/17/2017 7/18/2017 7/19/2017 July 2017 7/20/2017 Non Company Error National Origin Business Lending East 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 605 GC-1838 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Attorney Open 3/11/2016 3/12/2016 3/14/2016 March 2016 3/15/2016 System Other Checking East 1.00E+14 I CONFUSION ACCOUNT CANCELLED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 5-10 days Pass Unauthorized Activity Unauthorized Activity 606 GC-1839 US US Consumer Banking CCS CCS Complaint Priority Complaint Carmember Pending 9/12/2016 9/13/2016 9/14/2016 September 2016 Procedures Age Credit Card East 1.00E+14 J DISSATISFACTION ATM RELATED "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Unresolved Review Completed Misleading information Misleading information 607 GC-1840 US US Business Banking DCM DCM Complaint General Complaint & Inquiry CFPB Resolved-Completed 8/16/2017 8/17/2017 8/18/2017 August 2017 8/19/2017 Customer Service Handicap Business Lending East 1.00E+14 A PRIVACY BILLING ODDER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Unauthorized Activity Unauthorized Activity 608 GC-1841 US US Business Banking ENR ENR Complaint Priority Complaint Facebook Pending 5/8/2017 5/9/2017 5/10/2017 May 2017 Fulfillment National Origin Business Lending East 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 Unresolved Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 609 GC-1842 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Merchant Open 2/17/2016 2/18/2016 2/19/2016 February 2016 2/20/2016 Non Company Error Other Checking East 1.00E+14 D TRAVEL DISPUTE CLAIMS I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 3-5 days Review Completed Manipulation of sales Manipulation of sales 610 GC-1843 US US Consumer Banking AAC AAC Complaint Priority Complaint Additional Pending 7/15/2017 7/16/2017 7/17/2017 July 2017 System Age Credit Card East 1.00E+14 E ACCOUNT MAINTENANCE COST I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 Unresolved Pass Manipulation of sales Manipulation of sales 611 GC-1844 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Applicant Resolved-Completed 10/11/2017 10/12/2017 10/13/2017 October 2017 10/14/2017 Procedures Handicap Checking East 1.00E+14 F CONFUSION CUSTOMER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Unauthorized Activity Unauthorized Activity 612 GC-1845 US US Consumer Banking DCM DCM Complaint Priority Complaint Attorney Open 3/5/2016 3/6/2016 3/7/2016 March 2016 3/8/2016 Customer Service National Origin Checking East 1.00E+14 G DISSATISFACTION REBATE "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 3-5 days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 613 GC-1846 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Carmember Pending 4/14/2017 4/15/2017 4/17/2017 April 2017 Fulfillment Other Merchant Services East 1.00E+14 H PRIVACY TERMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 614 GC-1847 US US Consumer Banking FIS FIS Complaint Priority Complaint CFPB Resolved-Completed 1/22/2017 1/23/2017 1/24/2017 January 2017 1/25/2017 Non Company Error Age Credit Card East 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Misleading information Misleading information 615 GC-1848 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Facebook Open 7/31/2017 8/1/2017 8/2/2017 August 2017 8/3/2017 System Handicap Business Lending East 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 3-5 days Follow Up Manipulation of sales Manipulation of sales 616 GC-1849 US US Business Banking CCS CCS Complaint Priority Complaint Merchant Pending 4/21/2016 4/22/2016 4/25/2016 April 2016 Procedures National Origin Merchant Services East 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 Unresolved Likely SP Unauthorized Activity Unauthorized Activity 617 GC-1850 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Additional Resolved-Completed 2/2/2017 2/3/2017 2/6/2017 February 2017 2/7/2017 Customer Service Other Checking East 1.00E+14 A ACCOUNT MAINTENANCE ANONYMOUS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes Yes Yes Yes Yes Yes Branch No Negative 0.700570926 10+ days Follow Up Unauthorized Activity Unauthorized Activity 618 GC-1851 US US Consumer Banking ENR ENR Complaint Priority Complaint Additional Open 7/21/2017 7/22/2017 7/24/2017 July 2017 7/25/2017 Fulfillment Age Checking East 1.00E+14 C CONFUSION ACCOUNT CANCELLED "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 3-5 days Likely SP Misleading information Misleading information 619 GC-1852 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Applicant Pending 10/5/2016 10/6/2016 10/7/2016 October 2016 Non Company Error Handicap Credit Card East 1.00E+14 D DISSATISFACTION ATM RELATED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 Unresolved Pass Unauthorized Activity Unauthorized Activity 620 GC-1853 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Resolved-Completed 11/22/2016 11/23/2016 11/24/2016 November 2016 11/25/2016 System National Origin Checking East 1.00E+14 E PRIVACY BILLING ODDER I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Under 3 days Review Completed Manipulation of sales Manipulation of sales 621 GC-1854 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Open 9/8/2017 9/9/2017 9/11/2017 September 2017 9/12/2017 Procedures Other Checking East 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Misleading information Misleading information 622 GC-1855 US US Consumer Banking DCM DCM Complaint Priority Complaint CFPB Pending 10/15/2017 10/16/2017 10/17/2017 October 2017 Customer Service Age Checking East 1.00E+14 G TRAVEL DISPUTE CLAIMS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 Unresolved Follow Up Misleading information Misleading information 623 GC-1856 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Resolved-Completed 9/23/2016 9/24/2016 9/26/2016 September 2016 9/27/2016 Fulfillment Handicap Checking East 1.00E+14 H ACCOUNT MAINTENANCE COST "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 3-5 days Likely SP Misleading information Misleading information 624 GC-1857 US US Consumer Banking FIS FIS Complaint Priority Complaint Merchant Open 3/21/2017 3/22/2017 3/23/2017 March 2017 3/24/2017 Non Company Error National Origin Credit Card East 1.00E+14 I CONFUSION CUSTOMER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Unauthorized Activity Unauthorized Activity 625 GC-1858 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Pending 7/26/2017 7/27/2017 7/28/2017 July 2017 System Other Credit Card East 1.00E+14 J DISSATISFACTION REBATE I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Unresolved Review Completed Manipulation of sales Manipulation of sales 626 GC-1859 US US Consumer Banking TSC TSC Complaint Priority Complaint Applicant Resolved-Completed 3/6/2016 3/7/2016 3/8/2016 March 2016 3/9/2016 Procedures Age Checking East 1.00E+14 A PRIVACY TERMS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Misleading information Misleading information 627 GC-1860 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Attorney Resolved-Completed 4/27/2016 4/28/2016 4/29/2016 April 2016 4/30/2016 Customer Service Handicap Credit Card East 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Unauthorized Activity Unauthorized Activity 628 GC-1861 US US Business Banking CCS CCS Complaint Priority Complaint Carmember Open 6/20/2017 6/21/2017 6/22/2017 June 2017 6/23/2017 Fulfillment National Origin Business Lending East 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Misleading information Misleading information 629 GC-1862 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry CFPB Pending 8/4/2016 8/5/2016 8/8/2016 August 2016 Non Company Error Other Checking East 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 630 GC-1863 US US Consumer Banking ENR ENR Complaint Priority Complaint Facebook Resolved-Completed 2/13/2016 2/14/2016 2/15/2016 February 2016 2/16/2016 System Age Checking East 1.00E+14 F CONFUSION ACCOUNT CANCELLED "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 631 GC-1864 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Merchant Resolved-Completed 6/26/2016 6/27/2016 6/28/2016 June 2016 6/29/2016 Procedures Handicap Credit Card East 1.00E+14 G DISSATISFACTION ATM RELATED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Unauthorized Activity Unauthorized Activity 632 GC-1865 US US Consumer Banking AAC AAC Complaint Priority Complaint Additional Open 9/1/2017 9/2/2017 9/4/2017 September 2017 9/5/2017 Fulfillment National Origin Credit Card East 1.00E+14 H PRIVACY BILLING ODDER "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 10+ days Review Completed Misleading information Misleading information 633 GC-1866 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Applicant Pending 10/25/2017 10/26/2017 10/27/2017 October 2017 Non Company Error Other Checking East 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 Unresolved Review Needed Misleading information Misleading information 634 GC-1867 US US Consumer Banking DCM DCM Complaint Priority Complaint Attorney Resolved-Completed 8/28/2016 8/29/2016 8/30/2016 August 2016 8/31/2016 System Age Checking East 1.00E+14 J TRAVEL DISPUTE CLAIMS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Misleading information Misleading information 635 GC-1868 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Carmember Open 7/4/2016 7/5/2016 7/6/2016 July 2016 7/7/2016 Fulfillment Handicap Merchant Services East 1.00E+14 A ACCOUNT MAINTENANCE COST "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 636 GC-1869 US US Consumer Banking FIS FIS Complaint Priority Complaint CFPB Pending 3/25/2016 3/26/2016 3/28/2016 March 2016 Non Company Error National Origin Checking East 1.00E+14 C CONFUSION CUSTOMER "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Misleading information Misleading information 637 GC-1870 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Facebook Resolved-Completed 5/25/2016 5/26/2016 5/27/2016 May 2016 5/28/2016 System Other Checking East 1.00E+14 D DISSATISFACTION REBATE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 3-5 days Review Needed Unauthorized Activity Unauthorized Activity 638 GC-1871 US US Consumer Banking CCS CCS Complaint Priority Complaint Merchant Open 9/8/2017 9/9/2017 9/11/2017 September 2017 9/12/2017 Non Company Error National Origin Credit Card East 1.00E+14 E PRIVACY TERMS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Misleading information Misleading information 639 GC-1872 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Additional Pending 2/13/2017 2/14/2017 2/15/2017 February 2017 System Other Checking East 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Unresolved Pass Misleading information Misleading information 640 GC-1873 US US Business Banking ENR ENR Complaint Priority Complaint Applicant Resolved-Completed 5/16/2016 5/17/2016 5/18/2016 May 2016 5/19/2016 Procedures Age Business Lending East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 641 GC-1874 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Attorney Open 6/22/2017 6/23/2017 6/26/2017 June 2017 6/27/2017 Customer Service Handicap Checking East 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Unauthorized Activity Unauthorized Activity 642 GC-1875 US US Consumer Banking AAC AAC Complaint Priority Complaint Carmember Pending 9/9/2017 9/10/2017 9/11/2017 September 2017 Fulfillment National Origin Checking East 1.00E+14 I CONFUSION ACCOUNT CANCELLED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 Unresolved Pass Unauthorized Activity Unauthorized Activity 643 GC-1876 US US Business Banking CCS CCS Complaint General Complaint & Inquiry CFPB Resolved-Completed 9/12/2017 9/13/2017 9/14/2017 September 2017 9/15/2017 Non Company Error Other Business Lending East 1.00E+14 J DISSATISFACTION ATM RELATED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Under 3 days Review Completed Unauthorized Activity Unauthorized Activity 644 GC-1877 US US Consumer Banking DCM DCM Complaint Priority Complaint Facebook Pending 4/29/2016 4/30/2016 5/2/2016 April 2016 System Age Credit Card East 1.00E+14 A PRIVACY BILLING ODDER "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Misleading information Misleading information 645 GC-1878 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Merchant Resolved-Completed 1/27/2016 1/28/2016 1/29/2016 January 2016 1/30/2016 Procedures Handicap Checking East 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Unauthorized Activity Unauthorized Activity 646 GC-1879 US US Consumer Banking FIS FIS Complaint Priority Complaint Additional Open 9/19/2017 9/20/2017 9/21/2017 September 2017 9/22/2017 Customer Service National Origin Checking East 1.00E+14 D TRAVEL DISPUTE CLAIMS "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 3-5 days Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 647 GC-1880 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Applicant Pending 2/12/2016 2/13/2016 2/15/2016 February 2016 Fulfillment Other Credit Card East 1.00E+14 E ACCOUNT MAINTENANCE COST "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 Unresolved Pass Misleading information Misleading information 648 GC-1881 US US Consumer Banking CCS CCS Complaint Priority Complaint Attorney Resolved-Completed 2/26/2017 2/27/2017 2/28/2017 February 2017 3/1/2017 Non Company Error Age Checking East 1.00E+14 F CONFUSION CUSTOMER I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Manipulation of sales Manipulation of sales 649 GC-1882 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Carmember Open 9/18/2016 9/19/2016 9/20/2016 September 2016 9/21/2016 System Handicap Checking East 1.00E+14 G DISSATISFACTION REBATE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 3-5 days Pass Unauthorized Activity Unauthorized Activity 650 GC-1883 US US Consumer Banking ENR ENR Complaint Priority Complaint CFPB Pending 4/27/2016 4/28/2016 4/29/2016 April 2016 Procedures National Origin Credit Card East 1.00E+14 H PRIVACY TERMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 651 GC-1884 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Facebook Resolved-Completed 10/29/2016 10/30/2016 10/31/2016 October 2016 11/1/2016 Customer Service Other Checking East 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Misleading information Misleading information 652 GC-1885 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Open 10/6/2017 10/7/2017 10/9/2017 October 2017 10/10/2017 Fulfillment Age Checking East 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 3-5 days Follow Up Unauthorized Activity Unauthorized Activity 653 GC-1886 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Additional Pending 12/3/2016 12/4/2016 12/5/2016 December 2016 Non Company Error Handicap Merchant Services East 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 Unresolved Likely SP Manipulation of sales Manipulation of sales 654 GC-1887 US US Consumer Banking DCM DCM Complaint Priority Complaint Cardmember Basic Resolved-Completed 4/26/2016 4/27/2016 4/28/2016 April 2016 4/29/2016 System National Origin Credit Card East 1.00E+14 C CONFUSION ACCOUNT CANCELLED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 3-5 days Likely SP Unauthorized Activity Unauthorized Activity 655 GC-1888 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Additional Open 8/15/2016 8/16/2016 8/17/2016 August 2016 8/18/2016 Procedures Other Checking East 1.00E+14 D DISSATISFACTION ATM RELATED "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 5-10 days Pass Misleading information Misleading information 656 GC-1889 US US Consumer Banking FIS FIS Complaint Priority Complaint Applicant Pending 6/9/2017 6/10/2017 6/12/2017 June 2017 Customer Service Age Checking East 1.00E+14 E PRIVACY BILLING ODDER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 657 GC-1890 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Attorney Resolved-Completed 3/12/2016 3/13/2016 3/14/2016 March 2016 3/15/2016 Fulfillment Handicap Business Lending East 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Inappropriate Sales Tactics Inappropriate Sales Tactics 658 GC-1891 US US Consumer Banking CCS CCS Complaint Priority Complaint Carmember Open 10/12/2017 10/13/2017 10/16/2017 October 2017 10/17/2017 Non Company Error National Origin Checking East 1.00E+14 G TRAVEL DISPUTE CLAIMS I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 10+ days Follow Up Manipulation of sales Manipulation of sales 659 GC-1892 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry CFPB Pending 3/7/2016 3/8/2016 3/9/2016 March 2016 System Other Checking East 1.00E+14 H ACCOUNT MAINTENANCE COST There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 Unresolved Likely SP Unauthorized Activity Unauthorized Activity 660 GC-1893 US US Consumer Banking ENR ENR Complaint Priority Complaint Facebook Resolved-Completed 1/28/2017 1/29/2017 1/30/2017 January 2017 1/31/2017 Procedures Age Credit Card East 1.00E+14 I CONFUSION CUSTOMER I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Manipulation of sales Manipulation of sales 661 GC-1894 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Merchant Open 9/18/2017 9/19/2017 9/20/2017 September 2017 9/21/2017 Customer Service Handicap Checking East 1.00E+14 J DISSATISFACTION REBATE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Under 3 days Review Completed Unauthorized Activity Unauthorized Activity 662 GC-1895 US US Business Banking AAC AAC Complaint Priority Complaint Additional Pending 7/14/2016 7/15/2016 7/18/2016 July 2016 Fulfillment National Origin Merchant Services East 1.00E+14 A PRIVACY TERMS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Misleading information Misleading information 663 GC-1896 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Applicant Resolved-Completed 11/24/2016 11/25/2016 11/28/2016 November 2016 11/29/2016 Non Company Error Other Checking East 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Misleading information Misleading information 664 GC-1897 US US Consumer Banking CCS CCS Complaint Priority Complaint Attorney Resolved-Completed 3/30/2016 3/31/2016 4/1/2016 March 2016 4/2/2016 System Age Credit Card East 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Misleading information Misleading information 665 GC-1898 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Carmember Open 6/16/2016 6/17/2016 6/20/2016 June 2016 6/21/2016 Procedures Handicap Checking East 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 5-10 days Review Completed Misleading information Misleading information 666 GC-1899 US US Consumer Banking ENR ENR Complaint Priority Complaint CFPB Pending 7/24/2016 7/25/2016 7/26/2016 July 2016 Fulfillment National Origin Credit Card East 1.00E+14 F CONFUSION ACCOUNT CANCELLED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Unresolved Likely SP Unauthorized Activity Unauthorized Activity 667 GC-1900 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Facebook Resolved-Completed 1/24/2016 1/25/2016 1/26/2016 January 2016 1/27/2016 Non Company Error Other Checking East 1.00E+14 G DISSATISFACTION ATM RELATED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Unauthorized Activity Unauthorized Activity 668 GC-1901 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Resolved-Completed 7/21/2017 7/22/2017 7/24/2017 July 2017 7/25/2017 System Age Checking East 1.00E+14 H PRIVACY BILLING ODDER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 10+ days Review Completed Unauthorized Activity Unauthorized Activity 669 GC-1902 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Additional Open 5/26/2016 5/27/2016 5/30/2016 May 2016 5/31/2016 Fulfillment Handicap Checking East 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 3-5 days Review Needed Manipulation of sales Manipulation of sales 670 GC-1903 US US Consumer Banking DCM DCM Complaint Priority Complaint Applicant Pending 8/14/2016 8/15/2016 8/16/2016 August 2016 Non Company Error National Origin Credit Card East 1.00E+14 J TRAVEL DISPUTE CLAIMS I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 Unresolved Likely SP Manipulation of sales Manipulation of sales 671 GC-1904 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Attorney Resolved-Completed 2/25/2017 2/26/2017 2/27/2017 February 2017 2/28/2017 System Other Checking East 1.00E+14 A ACCOUNT MAINTENANCE COST I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Manipulation of sales Manipulation of sales 672 GC-1905 US US Business Banking FIS FIS Complaint Priority Complaint Carmember Open 4/10/2017 4/11/2017 4/12/2017 April 2017 4/13/2017 Non Company Error Other Business Lending East 1.00E+14 C CONFUSION CUSTOMER "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Misleading information Misleading information 673 GC-1906 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry CFPB Pending 10/13/2016 10/14/2016 10/17/2016 October 2016 Customer Service Age Checking East 1.00E+14 D DISSATISFACTION REBATE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 Unresolved Review Needed Misleading information Misleading information 674 GC-1907 US US Consumer Banking CCS CCS Complaint Priority Complaint Facebook Resolved-Completed 3/12/2016 3/13/2016 3/14/2016 March 2016 3/15/2016 Fulfillment Handicap Checking East 1.00E+14 E PRIVACY TERMS "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 675 GC-1908 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Merchant Open 10/9/2017 10/10/2017 10/11/2017 October 2017 10/12/2017 Non Company Error National Origin Credit Card East 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Under 3 days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 676 GC-1909 US US Consumer Banking ENR ENR Complaint Priority Complaint Additional Pending 7/19/2016 7/20/2016 7/21/2016 July 2016 System Other Checking East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Manipulation of sales Manipulation of sales 677 GC-1910 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Applicant Resolved-Completed 4/4/2017 4/5/2017 4/6/2017 April 2017 4/7/2017 Procedures Age Checking East 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Misleading information Misleading information 678 GC-1911 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Open 10/31/2017 11/1/2017 11/2/2017 November 2017 11/3/2017 Customer Service Handicap Checking East 1.00E+14 I CONFUSION ACCOUNT CANCELLED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 5-10 days Pass Unauthorized Activity Unauthorized Activity 679 GC-1912 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Pending 3/16/2016 3/17/2016 3/18/2016 March 2016 Fulfillment National Origin Checking East 1.00E+14 J DISSATISFACTION ATM RELATED "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Unresolved Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 680 GC-1913 US US Consumer Banking DCM DCM Complaint Priority Complaint CFPB Resolved-Completed 10/16/2017 10/17/2017 10/18/2017 October 2017 10/19/2017 Non Company Error Other Checking East 1.00E+14 A PRIVACY BILLING ODDER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Unauthorized Activity Unauthorized Activity 681 GC-1914 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Pending 7/18/2017 7/19/2017 7/20/2017 July 2017 System Age Credit Card East 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 Unresolved Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 682 GC-1915 US US Consumer Banking FIS FIS Complaint Priority Complaint Merchant Open 10/3/2016 10/4/2016 10/5/2016 October 2016 10/6/2016 Procedures Handicap Checking East 1.00E+14 D TRAVEL DISPUTE CLAIMS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 3-5 days Review Completed Misleading information Misleading information 683 GC-1916 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Pending 2/10/2017 2/11/2017 2/13/2017 February 2017 Customer Service National Origin Credit Card East 1.00E+14 E ACCOUNT MAINTENANCE COST "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 Unresolved Pass Misleading information Misleading information 684 GC-1917 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Resolved-Completed 5/15/2017 5/16/2017 5/17/2017 May 2017 5/18/2017 Fulfillment Other Checking East 1.00E+14 F CONFUSION CUSTOMER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Unauthorized Activity Unauthorized Activity 685 GC-1918 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Attorney Open 4/1/2016 4/2/2016 4/4/2016 April 2016 4/5/2016 Non Company Error Age Business Lending East 1.00E+14 G DISSATISFACTION REBATE I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 3-5 days Pass Manipulation of sales Manipulation of sales 686 GC-1919 US US Consumer Banking ENR ENR Complaint Priority Complaint Carmember Pending 6/11/2016 6/12/2016 6/13/2016 June 2016 System Handicap Credit Card East 1.00E+14 H PRIVACY TERMS I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 Unresolved Review Completed Manipulation of sales Manipulation of sales 687 GC-1920 US US Business Banking FIS FIS Complaint General Complaint & Inquiry CFPB Resolved-Completed 1/13/2017 1/14/2017 1/16/2017 January 2017 1/17/2017 Procedures National Origin Business Lending East 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Unauthorized Activity Unauthorized Activity 688 GC-1921 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Facebook Open 3/14/2016 3/15/2016 3/16/2016 March 2016 3/17/2016 Customer Service Other Checking East 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 3-5 days Follow Up Manipulation of sales Manipulation of sales 689 GC-1922 US US Consumer Banking CCS CCS Complaint Priority Complaint Merchant Pending 10/11/2017 10/12/2017 10/13/2017 October 2017 Fulfillment Age Checking East 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 Unresolved Likely SP Manipulation of sales Manipulation of sales 690 GC-1923 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Additional Resolved-Completed 1/12/2016 1/13/2016 1/14/2016 January 2016 1/15/2016 Non Company Error Handicap Checking East 1.00E+14 A ACCOUNT MAINTENANCE ANONYMOUS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Clarification was provided Yes Yes Yes Yes Yes Yes Branch No Negative 0.700570926 10+ days Follow Up Misleading information Misleading information 691 GC-1924 US US Business Banking ENR ENR Complaint Priority Complaint Additional Open 11/11/2016 11/12/2016 11/14/2016 November 2016 11/15/2016 System National Origin Business Lending East 1.00E+14 C CONFUSION ACCOUNT CANCELLED I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 3-5 days Likely SP Manipulation of sales Manipulation of sales 692 GC-1925 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Applicant Pending 1/24/2016 1/25/2016 1/26/2016 January 2016 Procedures Other Merchant Services East 1.00E+14 D DISSATISFACTION ATM RELATED "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 Unresolved Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 693 GC-1926 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Resolved-Completed 8/3/2017 8/4/2017 8/7/2017 August 2017 8/8/2017 Customer Service Age Credit Card East 1.00E+14 E PRIVACY BILLING ODDER I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Under 3 days Review Completed Manipulation of sales Manipulation of sales 694 GC-1927 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Open 5/20/2016 5/21/2016 5/23/2016 May 2016 5/24/2016 Fulfillment Handicap Credit Card East 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Unauthorized Activity Unauthorized Activity 695 GC-1928 US US Consumer Banking DCM DCM Complaint Priority Complaint CFPB Pending 2/16/2017 2/17/2017 2/20/2017 February 2017 Non Company Error National Origin Credit Card East 1.00E+14 G TRAVEL DISPUTE CLAIMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 Unresolved Follow Up Unauthorized Activity Unauthorized Activity 696 GC-1929 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Resolved-Completed 8/3/2017 8/4/2017 8/7/2017 August 2017 8/8/2017 System Other Credit Card East 1.00E+14 H ACCOUNT MAINTENANCE COST There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 3-5 days Likely SP Unauthorized Activity Unauthorized Activity 697 GC-1930 US US Consumer Banking FIS FIS Complaint Priority Complaint Merchant Open 4/12/2016 4/13/2016 4/14/2016 April 2016 4/15/2016 Procedures Age Checking East 1.00E+14 I CONFUSION CUSTOMER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Unauthorized Activity Unauthorized Activity 698 GC-1931 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Additional Pending 2/25/2016 2/26/2016 2/29/2016 February 2016 Customer Service Handicap Business Lending East 1.00E+14 J DISSATISFACTION REBATE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Unresolved Review Completed Misleading information Misleading information 699 GC-1932 US US Consumer Banking AAC AAC Complaint Priority Complaint Applicant Resolved-Completed 10/2/2016 10/3/2016 10/4/2016 October 2016 10/5/2016 Fulfillment National Origin Credit Card East 1.00E+14 A PRIVACY TERMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Unauthorized Activity Unauthorized Activity 700 GC-1933 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Attorney Resolved-Completed 6/26/2017 6/27/2017 6/28/2017 June 2017 6/29/2017 Non Company Error Other Business Lending East 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Unauthorized Activity Unauthorized Activity 701 GC-1934 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Open 3/20/2016 3/21/2016 3/22/2016 March 2016 3/23/2016 System Age Credit Card East 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Misleading information Misleading information 702 GC-1935 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry CFPB Pending 12/24/2016 12/25/2016 12/26/2016 December 2016 Procedures Handicap Checking East 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 Unresolved Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 703 GC-1936 US US Business Banking FIS FIS Complaint Priority Complaint Facebook Resolved-Completed 12/10/2016 12/11/2016 12/12/2016 December 2016 12/13/2016 Fulfillment National Origin Business Lending East 1.00E+14 F CONFUSION ACCOUNT CANCELLED "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 704 GC-1937 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Merchant Resolved-Completed 1/3/2017 1/4/2017 1/5/2017 January 2017 1/6/2017 Non Company Error Other Business Lending East 1.00E+14 G DISSATISFACTION ATM RELATED I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Manipulation of sales Manipulation of sales 705 GC-1938 US US Consumer Banking CCS CCS Complaint Priority Complaint Additional Open 1/9/2017 1/10/2017 1/11/2017 January 2017 2/11/2017 System Age Credit Card East 1.00E+14 H PRIVACY BILLING ODDER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 10+ days Review Completed Unauthorized Activity Unauthorized Activity 706 GC-1939 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Applicant Pending 7/18/2017 7/19/2017 7/20/2017 July 2017 Fulfillment Handicap Checking East 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 Unresolved Review Needed Manipulation of sales Manipulation of sales 707 GC-1940 US US Consumer Banking ENR ENR Complaint Priority Complaint Attorney Resolved-Completed 3/11/2017 3/12/2017 3/13/2017 March 2017 4/13/2017 Non Company Error National Origin Checking East 1.00E+14 J TRAVEL DISPUTE CLAIMS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Misleading information Misleading information 708 GC-1941 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Carmember Open 2/7/2017 2/8/2017 2/9/2017 February 2017 3/9/2017 System Other Credit Card East 1.00E+14 A ACCOUNT MAINTENANCE COST "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Misleading information Misleading information 709 GC-1942 US US Business Banking AAC AAC Complaint Priority Complaint CFPB Pending 1/27/2016 1/28/2016 1/29/2016 January 2016 Customer Service Age Merchant Services East 1.00E+14 C CONFUSION CUSTOMER "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 710 GC-1943 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Facebook Resolved-Completed 10/16/2016 10/17/2016 10/18/2016 October 2016 11/18/2016 Fulfillment Handicap Checking East 1.00E+14 D DISSATISFACTION REBATE I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 3-5 days Review Needed Manipulation of sales Manipulation of sales 711 GC-1944 US US Consumer Banking DCM DCM Complaint Priority Complaint Merchant Open 2/23/2016 2/24/2016 2/25/2016 February 2016 3/25/2016 Non Company Error National Origin Credit Card East 1.00E+14 E PRIVACY TERMS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Misleading information Misleading information 712 GC-1945 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Additional Pending 4/10/2016 4/11/2016 4/12/2016 April 2016 System Other Credit Card East 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Unresolved Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 713 GC-1946 US US Business Banking FIS FIS Complaint Priority Complaint Applicant Resolved-Completed 6/13/2016 6/14/2016 6/15/2016 June 2016 7/15/2016 Procedures Age Business Lending East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Misleading information Misleading information 714 GC-1947 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Attorney Open 10/12/2016 10/13/2016 10/14/2016 October 2016 11/14/2016 Customer Service Handicap Credit Card East 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Unauthorized Activity Unauthorized Activity 715 GC-1948 US US Consumer Banking CCS CCS Complaint Priority Complaint Carmember Pending 3/31/2017 4/1/2017 4/3/2017 April 2017 Fulfillment National Origin Checking East 1.00E+14 I CONFUSION ACCOUNT CANCELLED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 Unresolved Pass Unauthorized Activity Unauthorized Activity 716 GC-1949 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry CFPB Resolved-Completed 3/18/2017 3/19/2017 3/20/2017 March 2017 4/20/2017 Non Company Error Other Checking East 1.00E+14 J DISSATISFACTION ATM RELATED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Under 3 days Review Completed Unauthorized Activity Unauthorized Activity 717 GC-1950 US US Business Banking ENR ENR Complaint Priority Complaint Facebook Pending 3/5/2016 3/6/2016 3/7/2016 March 2016 System Age Merchant Services East 1.00E+14 A PRIVACY BILLING ODDER "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Misleading information Misleading information 718 GC-1951 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Merchant Resolved-Completed 8/1/2016 8/2/2016 8/3/2016 August 2016 9/3/2016 Procedures Handicap Checking East 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Unauthorized Activity Unauthorized Activity 719 GC-1952 US US Consumer Banking AAC AAC Complaint Priority Complaint Additional Open 5/26/2016 5/27/2016 5/30/2016 May 2016 6/30/2016 Customer Service National Origin Credit Card East 1.00E+14 D TRAVEL DISPUTE CLAIMS I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 3-5 days Review Completed Manipulation of sales Manipulation of sales 720 GC-1953 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Applicant Pending 11/24/2016 11/25/2016 11/28/2016 November 2016 Fulfillment Other Credit Card East 1.00E+14 E ACCOUNT MAINTENANCE COST There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 Unresolved Pass Unauthorized Activity Unauthorized Activity 721 GC-1954 US US Consumer Banking DCM DCM Complaint Priority Complaint Attorney Resolved-Completed 8/17/2017 8/18/2017 8/21/2017 August 2017 9/21/2017 Non Company Error Age Checking East 1.00E+14 F CONFUSION CUSTOMER "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 722 GC-1955 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Carmember Open 4/15/2016 4/16/2016 4/18/2016 April 2016 5/18/2016 System Handicap Checking East 1.00E+14 G DISSATISFACTION REBATE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 3-5 days Pass Misleading information Misleading information 723 GC-1956 US US Consumer Banking FIS FIS Complaint Priority Complaint CFPB Pending 1/2/2017 1/3/2017 1/4/2017 January 2017 Procedures National Origin Checking East 1.00E+14 H PRIVACY TERMS I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 Unresolved Review Completed Manipulation of sales Manipulation of sales 724 GC-1957 US US Business Banking AAC AAC Complaint Priority Complaint Facebook Resolved-Completed 12/22/2016 12/23/2016 12/26/2016 December 2016 1/26/2017 Customer Service Other Merchant Services East 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Manipulation of sales Manipulation of sales 725 GC-1958 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Merchant Open 11/25/2016 11/26/2016 11/28/2016 November 2016 12/28/2016 Fulfillment Age Credit Card East 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 3-5 days Follow Up Inappropriate Sales Tactics Inappropriate Sales Tactics 726 GC-1959 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Pending 5/15/2017 5/16/2017 5/17/2017 May 2017 Non Company Error Handicap Checking East 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 Unresolved Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 727 GC-1960 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Additional Resolved-Completed 1/1/2016 1/2/2016 1/4/2016 January 2016 2/4/2016 System National Origin Merchant Services East 1.00E+14 A ACCOUNT MAINTENANCE ANONYMOUS I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Clarification was provided Yes Yes Yes Yes Yes Yes Branch No Negative 0.700570926 10+ days Follow Up Manipulation of sales Manipulation of sales 728 GC-1961 US US Consumer Banking FIS FIS Complaint Priority Complaint Applicant Open 9/7/2016 9/8/2016 9/9/2016 September 2016 10/9/2016 Procedures Other Checking East 1.00E+14 C CONFUSION ACCOUNT CANCELLED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 3-5 days Likely SP Unauthorized Activity Unauthorized Activity 729 GC-1962 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Attorney Pending 8/9/2016 8/10/2016 8/11/2016 August 2016 Customer Service Age Merchant Services East 1.00E+14 D DISSATISFACTION ATM RELATED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 Unresolved Pass Unauthorized Activity Unauthorized Activity 730 GC-1963 US US Consumer Banking CCS CCS Complaint Priority Complaint Carmember Resolved-Completed 6/25/2017 6/26/2017 6/27/2017 June 2017 7/27/2017 Fulfillment Handicap Checking East 1.00E+14 E PRIVACY BILLING ODDER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Under 3 days Review Completed Unauthorized Activity Unauthorized Activity 731 GC-1964 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry CFPB Open 3/5/2017 3/6/2017 3/7/2017 March 2017 4/7/2017 Non Company Error National Origin Checking East 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Manipulation of sales Manipulation of sales 732 GC-1965 US US Consumer Banking ENR ENR Complaint Priority Complaint Facebook Pending 7/31/2016 8/1/2016 8/2/2016 August 2016 System Other Checking East 1.00E+14 G TRAVEL DISPUTE CLAIMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 Unresolved Follow Up Unauthorized Activity Unauthorized Activity 733 GC-1966 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Merchant Resolved-Completed 5/8/2016 5/9/2016 5/10/2016 May 2016 6/10/2016 Procedures Age Checking East 1.00E+14 H ACCOUNT MAINTENANCE COST There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 3-5 days Likely SP Unauthorized Activity Unauthorized Activity 734 GC-1967 US US Consumer Banking AAC AAC Complaint Priority Complaint Additional Open 6/19/2016 6/20/2016 6/21/2016 June 2016 7/21/2016 Customer Service Handicap Checking East 1.00E+14 I CONFUSION CUSTOMER "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 735 GC-1968 US US Consumer Banking TSC TSC Complaint General Complaint & Inquiry Applicant Pending 4/2/2017 4/3/2017 4/4/2017 April 2017 Fulfillment National Origin Credit Card East 1.00E+14 J DISSATISFACTION REBATE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Unresolved Review Completed Misleading information Misleading information 736 GC-1969 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Resolved-Completed 3/30/2016 3/31/2016 4/1/2016 March 2016 5/1/2016 Non Company Error Other Credit Card East 1.00E+14 A PRIVACY TERMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Unauthorized Activity Unauthorized Activity 737 GC-1970 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Resolved-Completed 8/7/2016 8/8/2016 8/9/2016 August 2016 9/9/2016 System Age Checking East 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Misleading information Misleading information 738 GC-1971 US US Consumer Banking DCM DCM Complaint Priority Complaint CFPB Open 9/21/2017 9/22/2017 9/25/2017 September 2017 10/25/2017 Procedures Handicap Checking East 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Unauthorized Activity Unauthorized Activity 739 GC-1972 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Pending 9/2/2017 9/3/2017 9/4/2017 September 2017 Fulfillment National Origin Credit Card East 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 Unresolved Review Completed Misleading information Misleading information 740 GC-1973 US US Consumer Banking FIS FIS Complaint Priority Complaint Merchant Resolved-Completed 5/22/2017 5/23/2017 5/24/2017 May 2017 6/24/2017 Non Company Error Other Checking East 1.00E+14 F CONFUSION ACCOUNT CANCELLED I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Manipulation of sales Manipulation of sales 741 GC-1974 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Resolved-Completed 5/10/2017 5/11/2017 5/12/2017 May 2017 6/12/2017 System Age Checking East 1.00E+14 G DISSATISFACTION ATM RELATED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Unauthorized Activity Unauthorized Activity 742 GC-1975 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Open 8/15/2017 8/16/2017 8/17/2017 August 2017 9/17/2017 Fulfillment Handicap Checking East 1.00E+14 H PRIVACY BILLING ODDER I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 10+ days Review Completed Manipulation of sales Manipulation of sales 743 GC-1976 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Attorney Pending 4/10/2016 4/11/2016 4/12/2016 April 2016 Non Company Error National Origin Credit Card East 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 Unresolved Review Needed Misleading information Misleading information 744 GC-1977 US US Consumer Banking ENR ENR Complaint Priority Complaint Carmember Resolved-Completed 2/23/2017 2/24/2017 2/27/2017 February 2017 3/27/2017 System Other Credit Card East 1.00E+14 J TRAVEL DISPUTE CLAIMS "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 745 GC-1978 US US Business Banking FIS FIS Complaint General Complaint & Inquiry CFPB Open 2/29/2016 3/1/2016 3/2/2016 March 2016 4/2/2016 Non Company Error Other Business Lending East 1.00E+14 A ACCOUNT MAINTENANCE COST There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Unauthorized Activity Unauthorized Activity 746 GC-1979 US US Business Banking AAC AAC Complaint Priority Complaint Facebook Pending 9/17/2017 9/18/2017 9/19/2017 September 2017 Customer Service Age Business Lending East 1.00E+14 C CONFUSION CUSTOMER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 747 GC-1980 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Merchant Resolved-Completed 8/2/2017 8/3/2017 8/4/2017 August 2017 9/4/2017 Fulfillment Handicap Credit Card East 1.00E+14 D DISSATISFACTION REBATE "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 3-5 days Review Needed Misleading information Misleading information 748 GC-1981 US US Business Banking DCM DCM Complaint Priority Complaint Additional Open 10/7/2017 10/8/2017 10/9/2017 October 2017 11/9/2017 Non Company Error National Origin Business Lending East 1.00E+14 E PRIVACY TERMS I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Manipulation of sales Manipulation of sales 749 GC-1982 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Applicant Pending 6/28/2017 6/29/2017 6/30/2017 June 2017 System Other Business Lending East 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Unresolved Pass Unauthorized Activity Unauthorized Activity 750 GC-1983 US US Consumer Banking FIS FIS Complaint Priority Complaint Attorney Resolved-Completed 1/13/2017 1/14/2017 1/16/2017 January 2017 2/16/2017 Procedures Age Credit Card East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 751 GC-1984 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Carmember Open 9/19/2017 9/20/2017 9/21/2017 September 2017 10/21/2017 Customer Service Handicap Credit Card East 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 3-5 days Likely SP Unauthorized Activity Unauthorized Activity 752 GC-1985 US US Consumer Banking CCS CCS Complaint Priority Complaint CFPB Pending 12/19/2016 12/20/2016 12/21/2016 December 2016 Fulfillment National Origin Checking East 1.00E+14 I CONFUSION ACCOUNT CANCELLED "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 Unresolved Pass Misleading information Misleading information 753 GC-1986 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Facebook Resolved-Completed 5/7/2017 5/8/2017 5/9/2017 May 2017 6/9/2017 Non Company Error Other Checking East 1.00E+14 J DISSATISFACTION ATM RELATED I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Under 3 days Review Completed Manipulation of sales Manipulation of sales 754 GC-1987 US US Business Banking ENR ENR Complaint Priority Complaint Merchant Pending 4/8/2016 4/9/2016 4/11/2016 April 2016 System Age Business Lending East 1.00E+14 A PRIVACY BILLING ODDER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Unauthorized Activity Unauthorized Activity 755 GC-1988 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Additional Open 10/15/2016 10/16/2016 10/17/2016 October 2016 11/17/2016 Procedures Handicap Checking East 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Unauthorized Activity Unauthorized Activity 756 GC-1989 US US Consumer Banking AAC AAC Complaint Priority Complaint Applicant Pending 10/15/2017 10/16/2017 10/17/2017 October 2017 Customer Service National Origin Checking East 1.00E+14 D TRAVEL DISPUTE CLAIMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 757 GC-1990 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Attorney Resolved-Completed 4/13/2017 4/14/2017 4/17/2017 April 2017 5/17/2017 Fulfillment Other Business Lending East 1.00E+14 E ACCOUNT MAINTENANCE COST "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 5-10 days Pass Misleading information Misleading information 758 GC-1991 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Open 11/16/2016 11/17/2016 11/18/2016 November 2016 12/18/2016 Non Company Error Age Checking East 1.00E+14 F CONFUSION CUSTOMER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Unauthorized Activity Unauthorized Activity 759 GC-1992 US US Business Banking ENR ENR Complaint General Complaint & Inquiry CFPB Pending 4/29/2016 4/30/2016 5/2/2016 April 2016 System Handicap Merchant Services East 1.00E+14 G DISSATISFACTION REBATE "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 Unresolved Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 760 GC-1993 US US Consumer Banking FIS FIS Complaint Priority Complaint Facebook Resolved-Completed 12/23/2016 12/24/2016 12/26/2016 December 2016 1/26/2017 Procedures National Origin Checking East 1.00E+14 H PRIVACY TERMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 5-10 days Review Completed Unauthorized Activity Unauthorized Activity 761 GC-1994 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Open 1/19/2017 1/20/2017 1/23/2017 January 2017 2/23/2017 Customer Service Other Credit Card East 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT "I have a credit card with Amex which already has a high balance. When I spoke to customer support, the person informed me that if I get a new Amex card, I get 0% new balance rate. But when I was activitaing my new card, the service rep told me that this is not allowed. I was furious about this. I had specifically explained the reason I needed the new card but I was misled." Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Misleading information Misleading information 762 GC-1995 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Additional Pending 4/13/2017 4/14/2017 4/17/2017 April 2017 Fulfillment Age Checking East 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 Unresolved Follow Up Inappropriate Sales Tactics Inappropriate Sales Tactics 763 GC-1996 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Resolved-Completed 3/2/2016 3/3/2016 3/4/2016 March 2016 4/4/2016 Non Company Error Handicap Checking East 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 10+ days Likely SP Unauthorized Activity Unauthorized Activity 764 GC-1997 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Applicant Open 12/13/2016 12/14/2016 12/15/2016 December 2016 1/15/2017 System National Origin Checking East 1.00E+14 A ACCOUNT MAINTENANCE ANONYMOUS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes Yes Yes Yes Yes Yes Branch No Negative 0.700570926 10+ days Follow Up Unauthorized Activity Unauthorized Activity 765 GC-1998 US US Business Banking FIS FIS Complaint Priority Complaint Attorney Pending 5/31/2016 6/1/2016 6/2/2016 June 2016 Procedures Other Business Lending East 1.00E+14 C CONFUSION ACCOUNT CANCELLED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 Unresolved Likely SP Unauthorized Activity Unauthorized Activity 766 GC-1999 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Carmember Resolved-Completed 8/13/2016 8/14/2016 8/15/2016 August 2016 9/15/2016 Customer Service Age Checking East 1.00E+14 D DISSATISFACTION ATM RELATED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 5-10 days Pass Unauthorized Activity Unauthorized Activity 767 GC-2000 US US Consumer Banking CCS CCS Complaint Priority Complaint CFPB Open 12/23/2016 12/24/2016 12/26/2016 December 2016 1/26/2017 Fulfillment Handicap Checking East 1.00E+14 E PRIVACY BILLING ODDER "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Under 3 days Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 768 GC-2001 US US Business Banking DCM DCM Complaint General Complaint & Inquiry Facebook Pending 3/22/2017 3/23/2017 3/24/2017 March 2017 Non Company Error National Origin Business Lending East 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Unauthorized Activity Unauthorized Activity 769 GC-2002 US US Consumer Banking ENR ENR Complaint Priority Complaint Merchant Resolved-Completed 3/6/2016 3/7/2016 3/8/2016 March 2016 4/8/2016 System Other Checking East 1.00E+14 G TRAVEL DISPUTE CLAIMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 10+ days Follow Up Unauthorized Activity Unauthorized Activity 770 GC-2003 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Additional Open 8/26/2016 8/27/2016 8/29/2016 August 2016 9/29/2016 Procedures Age Business Lending East 1.00E+14 H ACCOUNT MAINTENANCE COST There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 3-5 days Likely SP Unauthorized Activity Unauthorized Activity 771 GC-2004 US US Business Banking AAC AAC Complaint Priority Complaint Applicant Pending 10/15/2017 10/16/2017 10/17/2017 October 2017 Customer Service Handicap Merchant Services East 1.00E+14 I CONFUSION CUSTOMER "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 Unresolved Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 772 GC-2005 US US Business Banking TSC TSC Complaint General Complaint & Inquiry Attorney Resolved-Completed 8/6/2017 8/7/2017 8/8/2017 August 2017 9/8/2017 Fulfillment National Origin Business Lending East 1.00E+14 J DISSATISFACTION REBATE "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Under 3 days Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 773 GC-2006 US US Consumer Banking AAC AAC Complaint Priority Complaint Carmember Resolved-Completed 6/27/2016 6/28/2016 6/29/2016 June 2016 7/29/2016 Non Company Error Other Checking East 1.00E+14 A PRIVACY TERMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Unauthorized Activity Unauthorized Activity 774 GC-2007 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry CFPB Open 10/26/2016 10/27/2016 10/28/2016 October 2016 11/28/2016 System Age Checking East 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Unauthorized Activity Unauthorized Activity 775 GC-2008 US US Consumer Banking DCM DCM Complaint Priority Complaint Facebook Pending 8/21/2016 8/22/2016 8/23/2016 August 2016 Procedures Handicap Checking East 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 Unresolved Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 776 GC-2009 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Merchant Resolved-Completed 6/16/2017 6/17/2017 6/19/2017 June 2017 7/19/2017 Fulfillment National Origin Credit Card East 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 5-10 days Review Completed Manipulation of sales Manipulation of sales 777 GC-2010 US US Consumer Banking FIS FIS Complaint Priority Complaint Additional Resolved-Completed 9/9/2017 9/10/2017 9/11/2017 September 2017 10/11/2017 Non Company Error Other Checking East 1.00E+14 F CONFUSION ACCOUNT CANCELLED "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Under 3 days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 778 GC-2011 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Applicant Open 7/21/2017 7/22/2017 7/24/2017 July 2017 8/24/2017 System Age Checking East 1.00E+14 G DISSATISFACTION ATM RELATED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Unauthorized Activity Unauthorized Activity 779 GC-2012 US US Consumer Banking CCS CCS Complaint Priority Complaint Attorney Pending 7/3/2017 7/4/2017 7/5/2017 July 2017 Fulfillment Handicap Checking East 1.00E+14 H PRIVACY BILLING ODDER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 780 GC-2013 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Carmember Resolved-Completed 7/8/2016 7/9/2016 7/11/2016 July 2016 8/11/2016 Non Company Error National Origin Checking East 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 3-5 days Review Needed Inappropriate Sales Tactics Inappropriate Sales Tactics 781 GC-2014 US US Consumer Banking ENR ENR Complaint Priority Complaint CFPB Open 4/8/2017 4/9/2017 4/10/2017 April 2017 5/10/2017 System Other Credit Card East 1.00E+14 J TRAVEL DISPUTE CLAIMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Unauthorized Activity Unauthorized Activity 782 GC-2015 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Facebook Pending 8/17/2016 8/18/2016 8/19/2016 August 2016 Non Company Error National Origin Checking East 1.00E+14 A ACCOUNT MAINTENANCE COST Sales person sold me card deceitfully and did not disclose important information Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Unresolved Pass Misleading information Misleading information 783 GC-2016 US US Consumer Banking AAC AAC Complaint Priority Complaint Merchant Resolved-Completed 7/18/2017 7/19/2017 7/20/2017 July 2017 8/20/2017 System Other Credit Card East 1.00E+14 C CONFUSION CUSTOMER I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Manipulation of sales Manipulation of sales 784 GC-2017 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Additional Open 12/25/2016 12/26/2016 12/27/2016 December 2016 1/27/2017 Procedures Age Business Lending East 1.00E+14 D DISSATISFACTION REBATE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 3-5 days Review Needed Unauthorized Activity Unauthorized Activity 785 GC-2018 US US Consumer Banking DCM DCM Complaint Priority Complaint Applicant Pending 4/7/2016 4/8/2016 4/11/2016 April 2016 Customer Service Handicap Checking East 1.00E+14 E PRIVACY TERMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 Unresolved Likely SP Unauthorized Activity Unauthorized Activity 786 GC-2019 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Attorney Resolved-Completed 10/23/2017 10/24/2017 10/25/2017 October 2017 11/25/2017 Fulfillment National Origin Credit Card East 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Under 3 days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 787 GC-2020 US US Business Banking FIS FIS Complaint Priority Complaint Carmember Open 3/8/2016 3/9/2016 3/10/2016 March 2016 4/10/2016 Non Company Error Other Merchant Services East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE Sales person sold me card deceitfully and did not disclose important information Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Misleading information Misleading information 788 GC-2021 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry CFPB Pending 6/19/2016 6/20/2016 6/21/2016 June 2016 System Age Credit Card East 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 Unresolved Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 789 GC-2022 US US Consumer Banking CCS CCS Complaint Priority Complaint Facebook Open 10/7/2017 10/8/2017 10/9/2017 October 2017 11/9/2017 Procedures Handicap Credit Card East 1.00E+14 I CONFUSION ACCOUNT CANCELLED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 5-10 days Pass Unauthorized Activity Unauthorized Activity 790 GC-2023 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Merchant Pending 1/21/2017 1/22/2017 1/23/2017 January 2017 Customer Service National Origin Checking East 1.00E+14 J DISSATISFACTION ATM RELATED "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Unresolved Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 791 GC-2024 US US Consumer Banking ENR ENR Complaint Priority Complaint Additional Resolved-Completed 4/15/2016 4/16/2016 4/18/2016 April 2016 5/18/2016 Fulfillment Other Credit Card East 1.00E+14 A PRIVACY BILLING ODDER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Unauthorized Activity Unauthorized Activity 792 GC-2025 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Applicant Open 4/18/2016 4/19/2016 4/20/2016 April 2016 5/20/2016 Non Company Error Age Checking East 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 793 GC-2026 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Pending 8/24/2017 8/25/2017 8/28/2017 August 2017 System Handicap Checking East 1.00E+14 D TRAVEL DISPUTE CLAIMS I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 Unresolved Review Completed Manipulation of sales Manipulation of sales 794 GC-2027 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Resolved-Completed 9/8/2017 9/9/2017 9/11/2017 September 2017 10/11/2017 Procedures National Origin Checking East 1.00E+14 E ACCOUNT MAINTENANCE COST There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 5-10 days Pass Unauthorized Activity Unauthorized Activity 795 GC-2028 US US Consumer Banking DCM DCM Complaint Priority Complaint CFPB Open 1/18/2016 1/19/2016 1/20/2016 January 2016 2/20/2016 Customer Service Other Checking East 1.00E+14 F CONFUSION CUSTOMER There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Unauthorized Activity Unauthorized Activity 796 GC-2029 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Pending 9/15/2017 9/16/2017 9/18/2017 September 2017 Fulfillment Age Checking East 1.00E+14 G DISSATISFACTION REBATE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 Unresolved Pass Unauthorized Activity Unauthorized Activity 797 GC-2030 US US Business Banking FIS FIS Complaint Priority Complaint Merchant Resolved-Completed 7/31/2016 8/1/2016 8/2/2016 August 2016 9/2/2016 Non Company Error Handicap Business Lending East 1.00E+14 H PRIVACY TERMS "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 5-10 days Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 798 GC-2031 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Additional Open 8/30/2017 8/31/2017 9/1/2017 August 2017 10/1/2017 System National Origin Credit Card East 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Manipulation of sales Manipulation of sales 799 GC-2032 US US Business Banking CCS CCS Complaint Priority Complaint Cardmember Basic Pending 4/12/2016 4/13/2016 4/14/2016 April 2016 Procedures Other Merchant Services East 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 Unresolved Follow Up Manipulation of sales Manipulation of sales 800 GC-2033 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Additional Resolved-Completed 7/4/2017 7/5/2017 7/6/2017 July 2017 8/6/2017 Customer Service Age Checking East 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 10+ days Likely SP Unauthorized Activity Unauthorized Activity 801 GC-2034 US US Consumer Banking ENR ENR Complaint Priority Complaint Applicant Open 9/30/2017 10/1/2017 10/2/2017 October 2017 11/2/2017 Fulfillment Handicap Checking East 1.00E+14 C CONFUSION ACCOUNT CANCELLED "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 3-5 days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 802 GC-2035 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Attorney Pending 8/29/2017 8/30/2017 8/31/2017 August 2017 Non Company Error National Origin Business Lending East 1.00E+14 D DISSATISFACTION ATM RELATED "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 Unresolved Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 803 GC-2036 US US Consumer Banking AAC AAC Complaint Priority Complaint Carmember Resolved-Completed 9/10/2017 9/11/2017 9/12/2017 September 2017 10/12/2017 System Other Checking East 1.00E+14 E PRIVACY BILLING ODDER I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Under 3 days Review Completed Manipulation of sales Manipulation of sales 804 GC-2037 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry CFPB Open 8/5/2017 8/6/2017 8/7/2017 August 2017 9/7/2017 Procedures Age Checking East 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Inappropriate Sales Tactics Inappropriate Sales Tactics 805 GC-2038 US US Business Banking DCM DCM Complaint Priority Complaint Facebook Pending 8/27/2017 8/28/2017 8/29/2017 August 2017 Customer Service Handicap Business Lending East 1.00E+14 G TRAVEL DISPUTE CLAIMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 Unresolved Follow Up Unauthorized Activity Unauthorized Activity 806 GC-2039 US US Business Banking ENR ENR Complaint General Complaint & Inquiry Merchant Resolved-Completed 8/13/2017 8/14/2017 8/15/2017 August 2017 9/15/2017 Fulfillment National Origin Business Lending East 1.00E+14 H ACCOUNT MAINTENANCE COST There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 3-5 days Likely SP Unauthorized Activity Unauthorized Activity 807 GC-2040 US US Consumer Banking FIS FIS Complaint Priority Complaint Additional Resolved-Completed 8/19/2017 8/20/2017 8/21/2017 August 2017 9/21/2017 Non Company Error Other Credit Card East 1.00E+14 I CONFUSION CUSTOMER I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Misleading information Misleading information 808 GC-2041 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Applicant Open 8/25/2017 8/26/2017 8/28/2017 August 2017 9/28/2017 System Age Checking East 1.00E+14 J DISSATISFACTION REBATE I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Under 3 days Review Completed Manipulation of sales Manipulation of sales 809 GC-2042 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Pending 9/30/2017 10/1/2017 10/2/2017 October 2017 Procedures Handicap Credit Card East 1.00E+14 A PRIVACY TERMS I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Misleading information Misleading information 810 GC-2043 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Resolved-Completed 9/27/2017 9/28/2017 9/29/2017 September 2017 10/29/2017 Fulfillment National Origin Credit Card East 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Unauthorized Activity Unauthorized Activity 811 GC-2044 US US Business Banking DCM DCM Complaint Priority Complaint CFPB Resolved-Completed 7/4/2017 7/5/2017 7/6/2017 July 2017 8/6/2017 Non Company Error Other Business Lending East 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Unauthorized Activity Unauthorized Activity 812 GC-2045 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Open 8/23/2017 8/24/2017 8/25/2017 August 2017 9/25/2017 System Age Checking East 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 5-10 days Review Completed Manipulation of sales Manipulation of sales 813 GC-2046 US US Consumer Banking FIS FIS Complaint Priority Complaint Merchant Pending 9/6/2017 9/7/2017 9/8/2017 September 2017 Fulfillment Handicap Credit Card East 1.00E+14 F CONFUSION ACCOUNT CANCELLED I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Contract was signed while representing No Yes Yes No Yes Yes Call Center Yes Neutral 0.73076566 Unresolved Likely SP Manipulation of sales Manipulation of sales 814 GC-2047 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Additional Resolved-Completed 9/10/2017 9/11/2017 9/12/2017 September 2017 10/12/2017 Non Company Error National Origin Merchant Services East 1.00E+14 G DISSATISFACTION ATM RELATED I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Settlement was made Yes No Yes No Yes No Call Center Yes Negative 0.11144147 Unresolved Pass Manipulation of sales Manipulation of sales 815 GC-2048 US US Consumer Banking CCS CCS Complaint Priority Complaint Applicant Open 8/17/2017 8/18/2017 8/21/2017 August 2017 9/21/2017 System Other Credit Card East 1.00E+14 H PRIVACY BILLING ODDER "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." There was a System problem which cased this issue No No No No No Yes Social Media No Neutral 0.665722121 10+ days Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 816 GC-2049 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Attorney Pending 8/5/2017 8/6/2017 8/7/2017 August 2017 Non Company Error Other Checking East 1.00E+14 I LEGAL COLLECTIONS BOOKING ERROR There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes Yes No Yes No Yes Call Center Yes Negative 0.613719763 Unresolved Review Needed Unauthorized Activity Unauthorized Activity 817 GC-2050 US US Consumer Banking ENR ENR Complaint Priority Complaint Carmember Resolved-Completed 9/3/2017 9/4/2017 9/5/2017 September 2017 10/5/2017 Customer Service Age Credit Card East 1.00E+14 J TRAVEL DISPUTE CLAIMS I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days Customer was not aware of his/her strategies No Yes No Yes No Yes Call Center Yes Neutral 0.589868685 5-10 days Likely SP Misleading information Misleading information 818 GC-2051 US US Business Banking FIS FIS Complaint General Complaint & Inquiry CFPB Open 8/1/2017 8/2/2017 8/3/2017 August 2017 8/4/2017 Fulfillment Handicap Business Lending East 1.00E+14 A ACCOUNT MAINTENANCE COST I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Clarification was provided Yes No Yes Yes No No Social Media No Negative 0.375762347 Under 3 days Pass Manipulation of sales Manipulation of sales 819 GC-2052 US US Business Banking AAC AAC Complaint Priority Complaint Facebook Pending 9/1/2017 9/2/2017 9/4/2017 September 2017 Non Company Error National Origin Business Lending East 1.00E+14 C CONFUSION CUSTOMER "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Contract was signed while representing No No Yes Yes No No Social Media Yes Neutral 0.269848594 Unresolved Review Completed Inappropriate Sales Tactics Inappropriate Sales Tactics 820 GC-2053 US US Business Banking CCS CCS Complaint General Complaint & Inquiry Merchant Resolved-Completed 9/16/2017 9/17/2017 9/18/2017 September 2017 9/19/2017 System Other Business Lending East 1.00E+14 D DISSATISFACTION REBATE I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days Settlement was made Yes Yes Yes No Yes Yes Social Media Yes Negative 0.529513538 3-5 days Review Needed Misleading information Misleading information 821 GC-2054 US US Consumer Banking DCM DCM Complaint Priority Complaint Additional Open 9/18/2017 9/19/2017 9/20/2017 September 2017 9/21/2017 Procedures Age Credit Card East 1.00E+14 E PRIVACY TERMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No Yes No No Yes No Social Media No Neutral 0.444859269 5-10 days Likely SP Unauthorized Activity Unauthorized Activity 822 GC-2055 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Applicant Pending 9/6/2017 9/7/2017 9/8/2017 September 2017 Customer Service Handicap Credit Card East 1.00E+14 F LEGAL COLLECTIONS STATEMENT CONTENT I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days Case has been filed Yes Yes No No Yes Yes Branch Yes Neutral 0.683046822 Unresolved Pass Misleading information Misleading information 823 GC-2056 US US Consumer Banking FIS FIS Complaint Priority Complaint Attorney Resolved-Completed 8/27/2017 8/28/2017 8/29/2017 August 2017 8/30/2017 Fulfillment National Origin Checking East 1.00E+14 G TRAVEL DISPUTE REPRESENTATIVE I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days Customer was not aware of his/her strategies No No No No Yes Yes Social Media Yes Negative 0.581034595 Unresolved Review Completed Misleading information Misleading information 824 GC-2057 US US Business Banking AAC AAC Complaint General Complaint & Inquiry Carmember Pending 10/3/2017 10/4/2017 10/5/2017 October 2017 Non Company Error Other Business Lending East 1.00E+14 H ACCOUNT MAINTENANCE ANONYMOUS I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Clarification was provided Yes No Yes Yes Yes Yes Call Center No Negative 0.965434865 Unresolved Likely SP Manipulation of sales Manipulation of sales 825 GC-2058 US US Consumer Banking CCS CCS Complaint Priority Complaint CFPB Open 9/25/2017 9/26/2017 9/27/2017 September 2017 9/28/2017 System Age Checking East 1.00E+14 I CONFUSION ACCOUNT CANCELLED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Contract was signed while representing No Yes Yes Yes No Yes Call Center Yes Neutral 0.692894588 5-10 days Pass Unauthorized Activity Unauthorized Activity 826 GC-2059 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Facebook Pending 9/8/2017 9/9/2017 9/11/2017 September 2017 Procedures Handicap Checking East 1.00E+14 J DISSATISFACTION ATM RELATED There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes Yes Yes Yes No Yes Branch Yes Negative 0.590532011 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 827 GC-2060 US US Business Banking ENR ENR Complaint Priority Complaint Merchant Resolved-Completed 8/2/2017 8/3/2017 8/4/2017 August 2017 8/7/2017 Customer Service National Origin Merchant Services East 1.00E+14 A PRIVACY BILLING ODDER I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days There was a System problem which cased this issue No No No Yes No Yes Social Media No Negative 0.834084218 Unresolved Review Needed Misleading information Misleading information 828 GC-2061 US US Business Banking FIS FIS Complaint General Complaint & Inquiry Additional Open 8/26/2017 8/27/2017 8/28/2017 August 2017 8/29/2017 Fulfillment Other Business Lending East 1.00E+14 C LEGAL COLLECTIONS BOOKING ERROR I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Case has been filed Yes No No No No No Call Center Yes Negative 0.493052387 10+ days Pass Manipulation of sales Manipulation of sales 829 GC-2062 US US Consumer Banking AAC AAC Complaint Priority Complaint Applicant Pending 9/25/2017 9/26/2017 9/27/2017 September 2017 Non Company Error Age Checking East 1.00E+14 D TRAVEL DISPUTE CLAIMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No Yes No No No No Call Center Yes Neutral 0.261111427 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 830 GC-2063 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Attorney Resolved-Completed 9/16/2017 9/17/2017 9/18/2017 September 2017 9/19/2017 System Handicap Checking East 1.00E+14 E ACCOUNT MAINTENANCE COST I was told I won't be charged annual fee during sale of card. Later I was charged $100. I am unhappy with this. Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.092782728 5-10 days Pass Manipulation of sales Manipulation of sales 831 GC-2064 US US Consumer Banking DCM DCM Complaint Priority Complaint Carmember Open 9/15/2017 9/16/2017 9/18/2017 September 2017 9/19/2017 Procedures National Origin Credit Card East 1.00E+14 F CONFUSION CUSTOMER "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Contract was signed while representing No No Yes No Yes Yes Social Media Yes Neutral 0.615372378 10+ days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 832 GC-2065 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry CFPB Pending 8/8/2017 8/9/2017 8/10/2017 August 2017 Customer Service Other Credit Card East 1.00E+14 G DISSATISFACTION REBATE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes No Yes Yes Yes No Social Media Yes Neutral 0.144380492 Unresolved Pass Unauthorized Activity Unauthorized Activity 833 GC-2066 US US Business Banking FIS FIS Complaint Priority Complaint Facebook Resolved-Completed 9/16/2017 9/17/2017 9/18/2017 September 2017 9/19/2017 Fulfillment Age Business Lending East 1.00E+14 H PRIVACY TERMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No Yes No Yes Yes No Call Center No Negative 0.193873194 5-10 days Review Completed Unauthorized Activity Unauthorized Activity 834 GC-2067 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Merchant Open 8/21/2017 8/22/2017 8/23/2017 August 2017 8/24/2017 Non Company Error Handicap Credit Card East 1.00E+14 I LEGAL COLLECTIONS STATEMENT CONTENT I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days Case has been filed Yes Yes No Yes Yes No Social Media Yes Negative 0.381030501 10+ days Follow Up Misleading information Misleading information 835 GC-2068 US US Business Banking CCS CCS Complaint Priority Complaint Additional Pending 8/5/2017 8/6/2017 8/7/2017 August 2017 System National Origin Business Lending East 1.00E+14 J TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No No No Yes No Yes Social Media Yes Negative 0.73937655 Unresolved Follow Up Unauthorized Activity Unauthorized Activity 836 GC-2069 US US Consumer Banking DCM DCM Complaint General Complaint & Inquiry Additional Resolved-Completed 8/24/2017 8/25/2017 8/28/2017 August 2017 8/29/2017 Procedures Other Credit Card East 1.00E+14 A TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies Yes No No Yes No Yes Branch No Neutral 0.953 10+ days Likely SP Unauthorized Activity Unauthorized Activity 837 GC-2070 US US Consumer Banking ENR ENR Complaint Priority Complaint Applicant Open 9/11/2017 9/12/2017 9/13/2017 September 2017 9/14/2017 Customer Service Age Checking East 1.00E+14 A ACCOUNT MAINTENANCE ANONYMOUS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes Yes Yes Yes Yes Yes Branch No Negative 0.700570926 10+ days Follow Up Unauthorized Activity Unauthorized Activity 838 GC-2071 US US Consumer Banking FIS FIS Complaint General Complaint & Inquiry Attorney Pending 7/31/2017 8/1/2017 8/2/2017 August 2017 Fulfillment Handicap Checking East 1.00E+14 C CONFUSION ACCOUNT CANCELLED I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days Contract was signed while representing No Yes Yes Yes Yes No Call Center Yes Neutral 0.097550452 Unresolved Likely SP Misleading information Misleading information 839 GC-2072 US US Consumer Banking AAC AAC Complaint Priority Complaint Carmember Resolved-Completed 9/30/2017 10/1/2017 10/2/2017 October 2017 10/3/2017 Non Company Error National Origin Checking East 1.00E+14 D DISSATISFACTION ATM RELATED "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Settlement was made Yes No Yes Yes Yes Yes Call Center Yes Negative 0.866678637 5-10 days Pass Inappropriate Sales Tactics Inappropriate Sales Tactics 840 GC-2073 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry CFPB Open 9/11/2017 9/12/2017 9/13/2017 September 2017 9/14/2017 System Other Checking East 1.00E+14 E PRIVACY BILLING ODDER I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days There was a System problem which cased this issue No No No Yes Yes No Call Center No Neutral 0.251773508 Under 3 days Review Completed Misleading information Misleading information 841 GC-2074 US US Business Banking DCM DCM Complaint Priority Complaint Facebook Pending 9/4/2017 9/5/2017 9/6/2017 September 2017 Procedures Age Merchant Services East 1.00E+14 F LEGAL COLLECTIONS BOOKING ERROR I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days Case has been filed Yes Yes No No Yes Yes Branch Yes Negative 0.526786018 Unresolved Review Needed Misleading information Misleading information 842 GC-2075 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Merchant Resolved-Completed 8/7/2017 8/8/2017 8/9/2017 August 2017 8/10/2017 Customer Service Handicap Checking East 1.00E+14 G TRAVEL DISPUTE CLAIMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No Yes No No No Yes Social Media Yes Neutral 0.917738982 10+ days Follow Up Unauthorized Activity Unauthorized Activity 843 GC-2076 US US Business Banking FIS FIS Complaint Priority Complaint Additional Resolved-Completed 9/22/2017 9/23/2017 9/25/2017 September 2017 9/26/2017 Fulfillment National Origin Merchant Services East 1.00E+14 H ACCOUNT MAINTENANCE COST "During chat with sales agent, she mentioned that I can surrender the card without any penalty within 6 month. Later when I returned the card after 3 months, I was charged $50 as penalty. I want it reimbursed." Clarification was provided Yes No Yes No No Yes Call Center No Negative 0.955080346 3-5 days Likely SP Inappropriate Sales Tactics Inappropriate Sales Tactics 844 GC-2077 US US Consumer Banking AAC AAC Complaint General Complaint & Inquiry Applicant Open 9/20/2017 9/21/2017 9/22/2017 September 2017 9/25/2017 Non Company Error Other Credit Card East 1.00E+14 I CONFUSION CUSTOMER I was told that there will be no late fee for 45 days. But I was charged late fee for after paying 30 days Contract was signed while representing No No Yes No No No Call Center Yes Neutral 0.061223804 5-10 days Pass Misleading information Misleading information 845 GC-2078 US US Consumer Banking AAC AAC Complaint Priority Complaint Attorney Pending 8/3/2017 8/4/2017 8/7/2017 August 2017 System Age Checking East 1.00E+14 J DISSATISFACTION REBATE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Settlement was made Yes Yes Yes Yes No Yes Call Center Yes Negative 0.878898456 Unresolved Review Completed Unauthorized Activity Unauthorized Activity 846 GC-2079 US US Consumer Banking CCS CCS Complaint General Complaint & Inquiry Carmember Resolved-Completed 8/10/2017 8/11/2017 8/14/2017 August 2017 8/15/2017 Procedures Handicap Checking East 1.00E+14 A PRIVACY TERMS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. There was a System problem which cased this issue No Yes No Yes No No Call Center No Neutral 0.348019218 Unresolved Follow Up Unauthorized Activity Unauthorized Activity 847 GC-2080 US US Consumer Banking DCM DCM Complaint Priority Complaint CFPB Resolved-Completed 8/29/2017 8/30/2017 8/31/2017 August 2017 9/1/2017 Fulfillment National Origin Checking East 1.00E+14 C LEGAL COLLECTIONS STATEMENT CONTENT There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Case has been filed Yes No No Yes Yes No Social Media Yes Negative 0.376487564 10+ days Likely SP Unauthorized Activity Unauthorized Activity 848 GC-2081 US US Consumer Banking ENR ENR Complaint General Complaint & Inquiry Facebook Open 9/9/2017 9/10/2017 9/11/2017 September 2017 9/12/2017 Non Company Error Other Checking East 1.00E+14 D TRAVEL DISPUTE REPRESENTATIVE There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Customer was not aware of his/her strategies No No No Yes Yes No Social Media Yes Neutral 0.352255579 3-5 days Pass Unauthorized Activity Unauthorized Activity 849 GC-2082 US US Consumer Banking FIS FIS Complaint Priority Complaint Merchant Pending 10/22/2017 10/23/2017 10/24/2017 October 2017 System Age Credit Card East 1.00E+14 E ACCOUNT MAINTENANCE ANONYMOUS There was a charge of $147.8 on my card during last month's bill. I never spent so much money last month. I am sure someone is using it without me knowing and I'm very angry. Clarification was provided Yes Yes Yes No Yes No Call Center No Negative 0.056971056 Unresolved Review Completed Unauthorized Activity Unauthorized Activity